Hapag-Lloyd Cruises

History of Hapag-Lloyd Cruises: German Elegance and the Spirit of Discovery

The Beginning: The World’s First Cruise (1891)
On 22 January 1891, the steamship Augusta Victoria embarked on a journey from the port of Cuxhaven (Germany), initiating a new era in sea travel—the world’s first "pleasure cruise." This voyage lasted 57 days, covering the Mediterranean and the Middle East, and concluded on 22 March 1891. On board were 241 passengers, including the journey’s initiator, Albert Ballin, and his wife Marianne. This historic voyage was initiated to utilize ships during the winter season. This step ushered in a new era in sea travel and established HAPAG as a pioneer in cruise tourism.

Idea and Implementation
Albert Ballin, then director of HAPAG (Hamburg-Amerikanische Packetfahrt-Actien-Gesellschaft), proposed using transatlantic liners, which were idle in winter, for organizing tourist voyages. Although some colleagues were skeptical of this idea, believing that Germans would not travel for pleasure, Ballin persisted.
The success of this cruise inspired Ballin to further develop the cruise business.

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The World’s First Cruise Liner
• Prinzessin Victoria Luise — In 1900, HAPAG commissioned a specialized vessel solely for cruises, which set sail in 1901. It was a true "floating hotel art" with luxury-class cabins, a restaurant, library, and salons—no transportation or cargo purpose.
• Style Icon — The ship embodied ideas of aesthetics and safety ahead of its time. The design incorporated models of yachts and castles, emphasizing the cruise’s status and exclusivity.
• Mission for the Cultural Elite — The route included the Caribbean islands, Central America, and the North American coast, targeting a wealthy and intelligent audience.
Comfort and Innovations
During the cruise, passengers enjoyed first-class cabins, exquisite cuisine, and entertainment. A daily newspaper was even published on board, which was innovative for that time.

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Formation of Hapag-Lloyd and Cruise Business Development (1970–2007)
Merger of HAPAG and Norddeutscher Lloyd: A New Era in German Shipping
On 1 September 1970, a historic merger occurred between two leading German shipping companies—Hamburg-Amerikanische Packetfahrt-Actien-Gesellschaft (HAPAG, founded in 1847) and Norddeutscher Lloyd (NDL, founded in 1857). The merged company was named Hapag-Lloyd and became one of the leaders in global maritime transport. This merger revived passenger services, which HAPAG had ceased in 1960, and laid the foundation for the company’s modern cruise business.

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Integration into TUI Group and Rebranding (2008–2016)
In 2008, Hapag-Lloyd Kreuzfahrten was integrated into TUI AG, one of Europe’s leading tourism conglomerates. In 2016, the company was renamed Hapag-Lloyd Cruises, reflecting its international orientation and aspiration for the global market.

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Strategic Partnership with Royal Caribbean and Fleet Expansion (2020–2021)
In 2020, TUI AG sold 50% of Hapag-Lloyd Cruises shares to Royal Caribbean, forming the joint venture TUI Cruises. This move allowed the company to strengthen its position in the luxury and expedition cruise market. In 2021, the fleet was expanded with the new expedition vessel HANSEATIC spirit, completing the formation of the new expedition series.

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Brand Refresh and Modern Identity (2024–2025)
In December 2024, Hapag-Lloyd Cruises introduced an updated brand identity under the slogan "Unforgettable—with all senses." This transformation included a new visual style, an updated website, and a marketing campaign aimed at a younger audience while preserving the company’s traditional values.

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Cruise Fleet Renewal: The New "Europa" (1981)
In 1981, Hapag-Lloyd commissioned a new cruise ship—MS Europa, specifically built for cruises. The vessel was constructed at the Bremer Vulkan shipyard in Bremen and became the third ship in the company’s fleet to bear this name. At 199.6 meters in length and over 33,000 tons displacement, Europa was one of the largest and most luxurious cruise ships of its time. It accommodated up to 600 passengers in 316 cabins and became a symbol of German quality and elegance at sea.

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Fleet Renewal and New Ships (2019–2021)
• May 2019 — HANSEATIC nature entered service, the first in a new series of expedition vessels with a high level of comfort and ice class PC6.
• October 2019 — HANSEATIC inspiration was commissioned, featuring an international atmosphere and innovative features for nature exploration.
• August 2021 — Completion of the trio: HANSEATIC spirit began operations, exclusively targeting an adult audience.

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Modern Fleet
As of 2025, Hapag-Lloyd Cruises operates five premium vessels, divided into two categories:
Luxury Cruise Ships:
• MS EUROPA — Up to 400 passengers, luxury cabins, exquisite gastronomy, elegant interior, crew-to-guest ratio 1:1.
• MS EUROPA 2 — Up to 500 passengers, modern design, art gallery with 890 originals, informal atmosphere without a dress code.
Expedition Ships:
• HANSEATIC nature — 230 passengers, ice class PC6, open observation decks, and Ocean Academy educational center.
• HANSEATIC inspiration — 230 passengers, international service, water platform, underwater drone.
• HANSEATIC spirit — 230 passengers, designed for adults (16+), special terraces for wildlife observation.

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Global Routes and Recognition
MS Europa has conducted cruises worldwide, including the Mediterranean, Caribbean, Africa, and Southeast Asia. The vessel became a benchmark for luxury and service in the cruise industry, earning a reputation as one of the best cruise liners of the 1980s. In 1999, Europa was sold to Star Cruises and renamed SuperStar Europe, later becoming SuperStar Aries. Subsequently, the ship changed several owners and names, including Holiday Dream, Bleu de France, and Saga Sapphire. Since 2020, the vessel is known as Blue Sapphire and is operated by Selectum Blu Cruises.

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Legacy and Values of Hapag-Lloyd Cruises
Hapag-Lloyd Cruises symbolizes German engineering excellence, refined seafaring, and an innovative approach to travel. The company not only pioneered the concept of cruise tourism but continues to set standards in luxury and expedition travel.
Core Company Values:
• Exclusivity and Quality — Hapag-Lloyd Cruises maintains exceptional service standards with a personalized approach to each passenger.
• Cultural Heritage — The company honors its historical roots, developing traditions initiated by Ballin over 130 years ago.
• Educational Mission — Onboard lectures by scientists, naturalists, and researchers deepen understanding of the surrounding world.
• Environmental Responsibility — New vessels meet the strictest standards for emissions, energy consumption, and environmental impact.
• Respect for Travel Regions — Cruise programs actively support collaboration with local communities, guides, artists, and scientific institutions.
Hapag-Lloyd Cruises preserves and enhances its role as a pioneer in cruise tourism. With years of experience, a cultural approach, and a world-class fleet, the company continues to inspire new generations of travelers to discover and deeply understand the world.

Hapag-Lloyd Cruises Awards and Recognition

Hapag-Lloyd Cruises is a German cruise company that has received numerous international awards for luxurious service, innovation, and environmental responsibility.

Awards for the Best Cruise Experience and Service
Hapag-Lloyd Cruises has repeatedly received prestigious awards for exceptional service quality, comfort, and individual approach to passengers:
• Condé Nast Traveler Readers’ Choice Awards (2016–2020) – the company consistently ranked among the world’s best cruise lines according to readers.
• Cruise Critic Editors’ Picks Awards (2017, 2018) – Hapag-Lloyd Cruises was twice recognized as the best luxury cruise company.
• Travvy Awards (2018, 2019) – awards for premium service, interiors, cuisine, and unique itineraries.
• Luxury Network International Awards (2022) – title of “Luxury Cruise Company of the Year.”
• Berlitz Cruise Guide (2016–2020) – MS EUROPA and MS EUROPA 2 repeatedly received the highest rating of 5 stars plus.
• Insight Guides Cruising & Cruise Ships (2024, 2025) – all five company vessels received the highest ratings; MS EUROPA 2 and HANSEATIC spirit were recognized as the best in their categories.
• Kreuzfahrt Guide Award (2016, 2017, 2018, 2023) – multiple wins in the categories “Gastronomy” and “Itineraries.”

Awards for Innovation and Technology
The company has been recognized for innovative routes, expedition organization approaches, and integration of new standards in the cruise industry:
• Seatrade Cruise Med Awards (2022) – award for “Initiative of the Year” in expedition cruises for the route “Indian Summer to Lapland” on HANSEATIC spirit.
• Wave Awards (2021) – victory in the category “Best Expedition Cruise Line” for innovative approaches to travel in polar regions.
• Wave Awards (2018) – Hapag-Lloyd Cruises was recognized as the best cruise company in the category of adventure/expedition cruises.
• Sonntag Aktuell Touristikpreis (2015) – award for innovative organization of themed cruises, including during sporting events.

Awards for Environmental Responsibility
Hapag-Lloyd Cruises actively implements environmental initiatives that are highly valued by experts and industry organizations:
• Wave Awards (2021) – high rating in the category “Best Environmental Initiative” for implementing cleaning systems, reducing emissions, and careful attitude toward nature.
• Membership in IAATO and AECO – recognition as a responsible operator in Antarctica and the Arctic.
• Berlitz Cruise Guide (since 2016) – HANSEATIC and other expedition vessels received top scores not only for comfort but also for environmental standards.
• CleanUp Svalbard – regular participation in the project to clean the Spitsbergen coast together with passengers.

Social Responsibility and Charity

Hapag-Lloyd Cruises consistently implements large-scale social and environmental initiatives aimed at supporting vulnerable communities, education, culture, and sustainable development. The company believes that responsible tourism should contribute to the well-being of both passengers and the communities hosting cruises.

Partnership with Stiftunglife (since 2012)
Hapag-Lloyd Cruises has closely cooperated for more than a decade with the German charity foundation Stiftunglife, which implements social and environmental projects worldwide. Within this cooperation:
• In 2013, the company raised over 1.2 million euros, of which more than 110,000 euros were allocated to help those affected by the typhoon in the Philippines.
• Part of the funds was used to implement the “Floating Doctors” initiatives — medical missions to hard-to-reach regions, as well as supporting the Antarctic Heritage Trust, which cares for the preservation of historic sites in Antarctica.
• Donations are formed both from the cruises themselves and from voluntary contributions of guests during their travels.

Initiatives of TUI Care Foundation (since 2021)
As part of the TUI Group holding, the company participates in TUI Care Foundation programs focused on sustainable development, cultural heritage, and supporting local communities. In particular:
• In the Philippines, where many crew members of Hapag-Lloyd Cruises reside, projects are implemented to strengthen economic stability and education.
• Onboard, charity auctions and events are organized, the proceeds of which are directed to support more than 2,200 families.
• Initiatives also cover biodiversity protection and conservation of natural resources in cruise regions.

Environmental Initiatives
Hapag-Lloyd Cruises actively implements comprehensive measures to preserve the environment:
• CleanUp Svalbard – the company participates in the international program to clean the Spitsbergen coast from plastic waste. Passengers voluntarily join environmental actions during stops.
• Ballast water treatment system – all vessels are equipped with modern cleaning systems that prevent the transfer of alien species between marine ecosystems.
Climate Strategy 2030 – the company’s goal is to reduce carbon emissions by 27.5% (compared to 2019 levels). This is achieved through:
• transition to alternative fuels,
• fleet modernization,
• improving energy efficiency of onboard systems.

Other Social Initiatives
• Hapag-Lloyd Foundation – an independent foundation founded in 1997 that provides grants for cultural, educational, and scientific projects, especially in the Hamburg region. The foundation supports theaters, museums, scientific institutes, and schools.
The "Hapag-Lloyd Cares" program – an initiative covering:
• humanitarian aid in crisis situations;
• support of educational institutions;
• participation in long-term marine environment protection projects.

Hapag-Lloyd Cruises proves that modern cruise business can be not only luxurious but also socially responsible. The company cares not only about passenger comfort but also invests in the future of communities and the planet.

1. German leader in the "ultra-luxury" class
Hapag-Lloyd Cruises is considered a pioneer of the German luxury cruise market, offering top-tier service aboard the MS EUROPA and MS EUROPA 2, which have repeatedly been recognized as the best in the world by the Berlitz Cruise Guide.

2. Innovative expedition fleet
The company owns three modern expedition ships — HANSEATIC nature, inspiration, and spirit — with ice class, the ability to navigate hard-to-reach regions of the Arctic and Antarctic, and the use of Zodiac boats for landings.

3. Maximum comfort — minimum passengers
The number of guests is limited: up to 500 on classic liners and only up to 230 on expedition ships. This allows for personalized service and space not available on mass cruises.

4. Company’s environmental mission
Hapag-Lloyd Cruises actively implements sustainability strategies: reducing CO₂ emissions, eliminating single-use plastics, using seawater to cool engines, and participating in the CleanUp Svalbard coastal cleanup program.

5. Unique routes to the edge of the world
Routes include rare and hard-to-access destinations — Antarctica, the North Pole, the Amazon, Micronesia, and the Subantarctic Islands. Cruises often include landings in places inaccessible to large liners.

6. Themed cruises and scientific support
Experts — geologists, biologists, historians — take part in the journeys, giving lectures and accompanying excursions. The company also supports educational programs for children and youth onboard.

7. Fine dining gastronomy
Onboard restaurants offer high-level cuisine — from seafood to vegetarian delicacies. On EUROPA 2, the concept includes no fixed mealtimes and no dress code.

8. Personalized service
There is almost one crew member per passenger. Services include a personal guide, concierge, and spa manager. On expedition ships, specially trained expedition guides are onboard.

9. Real-time wildlife observation
Special cameras for observing whales, penguins, and birds are installed onboard, broadcasting footage to screens inside the ship. This allows passengers to view wildlife in comfort.

10. Maritime history since 1891
Hapag-Lloyd Cruises originates from the HAPAG company, which organized the world’s first documented cruise on the ship Augusta Victoria in 1891. This marked the beginning of the cruise industry.

11. World’s first cruise school onboard
EUROPA 2 features its own Ocean Academy, where passengers can independently explore topics in geography, oceanology, climate, and the history of the travel region.

12. Individual approach to the itinerary
Hapag-Lloyd Cruises offers the "Cruise & Stay" program, allowing guests to combine cruises with personalized tours, such as African safaris or trekking in Patagonia.

13. Art galleries and exhibitions onboard
EUROPA 2 features over 800 works of contemporary art. The gallery is regularly updated and offers curated tours.

14. Separate cruises without children
The company offers special adults-only voyages, ideal for travelers seeking peace and quiet.

15. Safe access to remote locations
Thanks to the small size and ice class of its ships, the company can enter inland Greenland, the Subantarctic Islands, and other remote areas.

16. Eco-friendly alternative to entertainment
Instead of casinos and shows, onboard activities include documentaries, lectures, stargazing, and photo tours.

17. Spa areas with views of the icy world
Spa complexes with panoramic windows allow relaxation while enjoying stunning views of the Arctic or Antarctic.

Little-Known Facts about Hapag-Lloyd Cruises

1. The first cruise had an educational character
The first historical cruise of Augusta Victoria in 1891 was conceived not as entertainment, but as an "educational journey" through the Mediterranean for German aristocracy, visiting cultural and religious centers.

2. EUROPA 2 was built as an “anti-cruise”
When creating EUROPA 2, the company aimed to completely rethink the concept of cruising: no loud shows or fixed dinners — instead, freedom, modern minimalism, and openness.

3. Special team for iceberg research
On expedition ships, there is a team of glaciologists (scientists studying glaciers) who not only conduct observations but also process data for international research centers.

4. A dedicated route just for observing a solar eclipse
The company organized a special cruise timed to a solar eclipse, plotting the route to be in the perfect location in the ocean to witness the phenomenon.

5. Own mobile app for onboard orientation
Hapag-Lloyd Cruises has an internal app that allows passengers to book restaurants, register for lectures, view route maps, and even track the liner’s movements in real-time.

6. Virtual tours for future passengers
The official website offers interactive 3D tours of each ship, allowing future guests to explore cabin layouts and recreation areas in advance.

7. Collaboration with leading German museums
Some cruises are developed in partnership with the Berlin Museum of Natural History and other institutions, which provide experts and unique onboard exhibitions.

8. “Green Cruising” program for children
On family cruises, educational programs are offered for children focused on environmental conservation, including experiments, workshops, and observation of marine life through microscopes.

9. Own documentary film series about nature
Hapag-Lloyd Cruises funds the production of documentaries about the Arctic and Antarctic, some of which are shown onboard and donated to natural history museums across Europe.

10. “Leave no trace” cruise in Chile
The company signed a special agreement with Chilean authorities to conduct cruises with complete waste collection, including biological waste — leaving absolutely nothing behind on land after the visit.

Additional internet packages from Hapag‑Lloyd Cruises allow you to stay connected even during your sea voyage. The company has implemented the Starlink satellite network, providing reliable Wi‑Fi access on board all ships. Cruise experts at Four Gates Group will help you choose the best package and explain how to connect.

IMPORTANT: the information is provided for reference and may vary depending on the route, ship type, and booking time. Please confirm the current conditions with your Four Gates Group specialist.

Data S Internet Package (€19)
What’s included?
- 1 GB of traffic for basic internet usage.
- Email checking, text messaging, light web browsing.
- Sharing photos and messages via messengers with low data usage.
- Access throughout the ship, including cabins and public areas.

Advantages:
- The most affordable option for occasional internet use.
- Suitable for short cruises or as a backup package when needed.
- Can be activated on any day of the cruise.

Important details:
- The 1 GB becomes available after the first connection.
- Usable on 1–2 devices.
- The package does not renew automatically after usage — a new one must be purchased.
- Speed depends on region, network load, and weather conditions.
- Video calls, streaming, and large downloads are not supported.

Data M Internet Package (€69)
What’s included?
- 5 GB of data for active web browsing and social media use.
- Browsing feeds on Facebook, Instagram, X; uploading and posting photos.
- Messaging in apps, using cloud services.
- Available across the entire ship.

Advantages:
- Suitable for daily use on medium-length cruises.
- Optimal balance between price and volume.
- Works well with major apps without overloading the network.

Important details:
- Activates upon first login to the network.
- Limited to 5 GB — after usage, a new package must be purchased.
- Video calls are possible only at minimal quality (unstable).
- Streaming video and Skype/Zoom are not supported.

Data L Internet Package (€119)
What’s included?
- 10 GB of high-speed access for work, video meetings, file sharing.
- VPN access, participation in webinars, use of services like Google Workspace.
- Partial access to video services (without guaranteed stable quality).
- Full use of email, browser, and social networks.

Advantages:
- Ideal for passengers combining a cruise with remote work.
- Sufficient data volume for 7–10 days of active use.
- Convenient for use on multiple devices at the same time.

Important details:
- Once activated, the package is used until the data is exhausted.
- Streaming platforms (YouTube, Spotify) available with limitations.
- Video calling is possible but depends on network load.
- No unlimited usage — fixed data volume.

Data XL Internet Package (€225–259)
What’s included?
- 25 GB of internet for a fully digital onboard experience.
- Supports video streaming, music services, video calls, and large file downloads.
- Use of cloud apps, VPN, and online platforms for study or business.

Advantages:
- Maximum volume among standard available packages.
- Suitable for long voyages, remote work, or online learning.
- Best choice for those wanting internet with minimal restrictions.

Important details:
- Price depends on the route and ship type.
- Data valid until fully used up, then can be renewed.
- High speeds only in areas with good coverage.
- For streaming, it’s advisable to limit the number of simultaneous connections.

Social Media Package (€5 per 24 hrs)
What’s included?
- Access to social media and messengers only: WhatsApp (no calls), Facebook, Instagram, X, Snapchat, Pinterest, WeChat.
- Ability to post photos, view news feeds, and chat with friends.

Advantages:
- Most affordable daily option for staying connected.
- Convenient to activate on a specific cruise day when communication is needed.
- Available daily with no limit on activations.

Important details:
- Does not support video calls, email, VPN, browser sites, or streaming video.
- Works for 24 hours from the first connection.
- Suitable for one or two devices.

During cruises with Hapag‑Lloyd Cruises, passengers have access to a wide range of excursions that offer a deeper immersion into the culture, nature, and history of each region. The selection includes classic sightseeing tours, active adventures, exclusive events, golf tours, and family programs. All excursions are designed with high standards of comfort, safety, and authenticity in mind.
Excursion conditions and availability may vary depending on the route, season, ship type, and cruise format (expedition or classic). It is recommended to check the current terms on the official Hapag‑Lloyd Cruises website or consult your cruise specialist for detailed information.

IMPORTANT: the information is provided for reference only and may vary depending on the selected cruise.
Please confirm the current conditions with your Four Gates Group cruise specialist.

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Terms of Use for Hapag‑Lloyd Cruises Excursion Packages:
• All excursions are organized by professional partners and licensed guides.
• Hapag‑Lloyd Cruises reserves the right to modify or cancel excursions due to weather, logistics, or safety concerns.
• Booking is available through the personal account on the website (My Booking) or on board.
• It is recommended to book in advance — some formats have limited availability.
• Guests can choose from group tours or individual programs via the Travel Concierge.

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Types of Excursion Packages

1. Classic Sightseeing Tours — Discover Iconic Landmarks
What’s included?
• City bus or walking tours.
• Visits to historical and cultural sites.
• Guides available in English and/or German.

Who is it for?
Guests visiting the region for the first time and looking to see the main highlights.

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2. Active Adventures — Nature, Sports, Exploration
What’s included?
• Hiking, cycling tours, kayaking, snorkeling.
• Nature exploration from Zodiac boats (on expedition cruises).
• Equipment, instruction, and professional guidance.

Who is it for?
Active travelers, nature lovers, and those who enjoy movement and exploration.

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3. Exclusive Cultural Events — Special Experiences
What’s included?
• Visits to private museums, exclusive concerts, and historical residences.
• Special events reserved exclusively for Hapag‑Lloyd Cruises passengers.
• Expert-led curated routes.

Who is it for?
Lovers of culture, art, and unique travel experiences.

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4. Golf Tours — For True Enthusiasts
What’s included?
• Transfers, PGA instructor, green fees, equipment rental.
• Limited group size (max. 10 participants).
• Golf at top clubs along the route.

Who is it for?
Golfers of all skill levels who want to play during their cruise.

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5. Pre‑ & Post‑Cruise Programmes — Travel Before and After the Cruise
What’s included?
• Group or private tours before/after the cruise.
• Hotel stays, transfers, guides, meals.
• Private transfers and custom excursions upon request.

Who is it for?
Those wishing to extend their holiday before or after the cruise.

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6. Family-Friendly Excursions — For the Whole Family
What’s included?
• Carefully planned routes for children and parents.
• Supervised children’s excursions with entertainment.
• Interactive activities, visits to zoos, lighthouses, and museums.

Who is it for?
Families with children aged 4 to 17.

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Benefits of Hapag‑Lloyd Cruises Excursion Packages

High Quality Service
• Excursions are led by experienced guides and instructors.
• Modern equipment and comfortable transport are used.
• Compliance with safety and logistical standards.

Variety and Flexibility
• Options ranging from classic to adventurous and VIP tours.
• Route customization available.
• The Travel Concierge can help create a tailor-made excursion.

Exclusivity
• Private access to closed-off locations.
• Signature formats with cultural and culinary focus.
• Partnerships with local experts and institutions.

Family Comfort
• Children’s clubs (Knopf Club, Kids/Teens Club).
• Parallel entertainment options for adults and children.
• Special arrangements for family groups.

SPA packages from Hapag-Lloyd Cruises offer the perfect opportunity to fully relax, rejuvenate, and enjoy high-quality treatments in modern spa complexes aboard luxurious cruise ships. The spacious spa areas combine stylish design, panoramic ocean views, and personalized service created especially for adult cruise guests.

IMPORTANT: this information is provided for reference only. A detailed list of available spa services and up-to-date prices can be found in your personal account on the Hapag-Lloyd Cruises website or by contacting the company’s customer service after booking your cruise. Offers may vary depending on the ship, cruise duration, route, and season. Please confirm current conditions with your Four Gates Group cruise specialist.

Rules for Using Hapag-Lloyd Cruises SPA Packages:
- It is recommended to book spa services in advance through your personal account on the official website.
- The number of spots in the spa area is limited, especially on sea days when demand for treatments is highest.
- Changes or cancellations of spa services can be made up to 24 hours before the scheduled time without penalty. Later cancellations may incur a fee of up to 50% of the service cost.
- Spa complexes are designed for adult guests; separate programs may sometimes be available for teenagers.
- The cost of spa services is not included in the cruise fare and is paid separately.
- Prices are subject to change without prior notice.
- A service charge of approximately 18% will be automatically added to all spa services.
- Guests are advised to arrive at the spa at least 15 minutes before the start of their treatment; otherwise, the treatment duration may be shortened without compensation.
- Purchased packages or subscriptions are valid only during the specific cruise and are non-transferable.

Most Popular SPA Services on Board Hapag-Lloyd Cruises

1. Massages
- Classic Relaxation Massage — gentle muscle relaxation and tension relief.
- Aromatherapy Massage — use of essential oils for deep relaxation.
- Hot Stone Massage — warming muscles with heated stones to relieve blocks and tension.
- Deep Tissue Massage — intensive work on deep muscle layers.
- Couples Massage — treatment for two in a private room.
Duration: 50, 75, or 100 minutes.
Cost: from €80 to €150 per session.

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2. Facial Care
- Premium treatments using cosmetics from well-known brands (ELEMIS, Thalgo, etc.).
- Rejuvenating and restorative treatments with lifting and moisturizing effects.
- Oxygen therapy to enhance skin radiance and tone.
Cost: from €120 to €200.

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3. Body Treatments
- Seaweed wraps — detoxification and skin nourishment.
- Scrubs based on sea salt and natural ingredients for skin renewal.
- Anti-cellulite treatments to improve skin tone and texture.
Cost: from €100 to €180.

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4. Thermal and Relaxation Zones
- Facilities including saunas (Finnish, steam), jacuzzi, and heated loungers with panoramic ocean views.
- Single entries or cruise-long passes available.
Cost: from €200 per cruise.

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5. Salon Services
- Hairstyles, styling, and coloring for women and men.
- Manicure and pedicure using high-quality cosmetics.
- Makeup for special events and onboard parties.
- Barber services and beard care.
Cost: from €50.

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6. Special SPA Packages
- All-Inclusive SPA Package — unlimited access to the spa area plus several treatments (massages, wraps, facial care).
- Relax & Renew Package — combination of massage, wrap, and cosmetic treatment.
- Couples SPA Package — a set of joint treatments for couples with additional bonuses.
Cost: from €300 to €600, depending on the package and ship.

Hapag-Lloyd Cruises offers professional photo services on board that help preserve the brightest moments of your cruise in the best quality.

IMPORTANT: information is provided for reference only and may change depending on the ship, itinerary, and season. A detailed list of available photo services, as well as current prices, can be found in your personal account after booking the cruise or directly on board.Please confirm the current details and conditions with your Four Gates Group cruise specialist.

1.Unlimited Digital Photo Package (approximately from €250*)
This package allows unlimited downloading of all professional photos taken during the cruise. Hapag-Lloyd Cruises photographers are present at official events, formal dinners, excursions, and on the ship’s decks.

Main benefits:
• Unlimited access to digital photos during the cruise and for a certain time afterward.
• Ability to view and download photos via the online gallery.
• Ideal for families or groups who want to keep all memories.

How to book:
• The package can be ordered in advance via the personal account on the website or purchased directly on board.

2.Individual Photo Sessions (from €400*)
Private photo sessions with a professional photographer at various locations on board or during shore excursions.

Main benefits:
• Professional lighting and composition.
• Choice between digital files and printed photo books or souvenirs.
• Ideal for celebrations, romantic couples, or family portraits.

How to book:
• Orders are available through on-board staff or the customer service department.

Printing and Souvenir Options:
• Photo books with high-quality printing.
• Artistic prints on canvas or framed.
• Photo souvenirs (magnets, calendars, postcards).

General terms and conditions:
- Photos are available for viewing and downloading for 30–60 days after the cruise ends.
- Packages are non-refundable after purchase.
- Photos are intended for personal use only and cannot be used for commercial purposes.

*Package prices may vary depending on the ship, itinerary, and cruise duration.

During voyages with Hapag‑Lloyd Cruises, passengers have access to a wide range of premium gift, romantic, and celebration packages. These include onboard credits, honeymoon packages, birthday celebrations, weddings, seasonal bonuses, and personalized gifts. Offers vary depending on the ship (EUROPA, EUROPA 2, HANSEATIC) and the duration of the cruise.

IMPORTANT: the information is for reference only. Conditions may vary depending on the itinerary, season, and ship. It is recommended to check the current terms and availability in advance with an official representative or cruise consultant.

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Terms of Use:
• Gift packages are only available for new bookings or with advance reservation.
• Bordguthaben cannot be exchanged for cash and is valid only onboard.
• Celebration services (weddings, anniversaries) require proof of eligibility.
• Decorations, personalized services, and children’s gifts are ordered through the concierge service.
• Some services, such as weddings, require separate package booking.

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Gift & Celebration Packages

1. Bordguthaben – Onboard Gift Credit
This package is ideal for guests seeking flexibility during their voyage, offering the chance to enjoy additional onboard services without extra personal expense.

What’s included?
• Gift credit up to € 500, available with a new booking
• Usable for drinks, excursions, internet, laundry, and spa services
• Provided as a voucher sent via email after registration
• Not exchangeable for cash and non-transferable
• Cannot be combined with other discounts; valid for one person only

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2. Honeymoon & Anniversary – Romantic Celebration Packages
A special package for couples celebrating a wedding, honeymoon, or anniversary. A luxurious atmosphere, private services, and romance onboard create unforgettable memories.

What’s included?
• Bottle of champagne in the cabin upon arrival
• Flower bouquet (seasonal arrangements may apply)
• Bordguthaben: €200 (EUROPA) or €300 (EUROPA 2)
• Romantic dinner (e.g., at Tarragon Restaurant on EUROPA 2)
• Private daybed lounge area on deck (EUROPA 2)
• Personalized cabin decoration (upon request)

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3. Wedding at Sea
An exclusive opportunity to get married at sea — a legally binding ceremony under Maltese law, conducted onboard a premium cruise ship.

What’s included?
• Wedding ceremony with the captain or civil registrar
• Official marriage registration under international maritime law
• Bride’s bouquet and groom’s boutonniere
• Floral decoration for the ceremony and celebratory reception
• Banquet/dinner for a limited number of guests (up to 12–13 persons)
• Photography, stylist or decorator services — upon request
• Personalized gifts and concierge-arranged extras

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4. Birthday Onboard
This package is designed for guests celebrating their birthday during the cruise. It’s a perfect way to make the journey even more special with warm greetings, a festive ambiance, and personalized touches from the crew.

What’s included?
• Personalized birthday cake, specially prepared by the onboard chef with a custom inscription or design (chocolate, fruit, etc. – per request)
• Festive table setup in the restaurant with decor, candles, or floral elements
• Flowers delivered to the cabin (upon request) — favorite flowers or seasonal bouquets
• Birthday greeting from the crew — personalized card, musical greeting, or surprise during dinner
• Photography of the cake presentation or birthday dinner (available on select ships)
• Optional gifts: bottle of champagne, branded souvenir, Wi‑Fi minutes or spa discounts — available upon request

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5. Advent Calendar – Seasonal Offers
Every December, the company launches a digital advent calendar featuring exclusive daily offers — a great chance to receive bonuses or gifts with a booking.

What’s included?
• Daily surprises: discounts, gift credits, champagne, transfers, or cabin upgrades
• Valid for one day only (new offer each day from December 1–24)
• Available for new bookings only
• Requires timely booking and offer registration

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6. Personalized Concierge Gift Services
For guests who want to create a truly unique cruise experience, Hapag-Lloyd Cruises offers individual services through a dedicated concierge.

What’s included?
• Ordering flower arrangements, champagne bottles, holiday decorations
• Arranging private dinners (in the cabin or in a VIP restaurant area)
• Personalized gifts or branded souvenirs
• Spa kits or advance bookings for treatments
• Private transfers or customized shore excursions

During a cruise with Hapag‑Lloyd Cruises, you have the opportunity to maintain an active and healthy lifestyle thanks to extended fitness services in modern fitness centres and spa areas aboard ships such as EUROPA, EUROPA 2, and the HANSEATIC series. These services are available at an additional cost and are not included in the standard cruise fare.

IMPORTANT: the information provided is for reference only — terms, programs, and prices may vary depending on the selected ship, itinerary, and season. Current details are available in the “Sport & Wellness” section on the official Hapag‑Lloyd website after booking or in your personal account.

Booking and usage rules:
• Services are available for passengers aged 18 and over (some spa treatments may have different age restrictions).
• All fitness and wellness services are subject to an additional fee.
• Program prices and availability may change without prior notice.
• To book personal training or courses, contact the concierge service, fitness desk, or use the cruise line’s mobile app.
• Advance booking is recommended, especially for popular instructors or topics.
• Cancellations must be made at least 24 hours before the session — otherwise, a fee may apply.

Main fitness programs

Personal training
Individual sessions with a certified trainer — includes detailed physical assessment and creation of a personalised program tailored to your goals and health condition.

Group fitness classes
A wide range of group activities: yoga, Pilates, core training, aqua fitness, “Antarctic sun salutation” on HANSEATIC ships — led by qualified instructors.

Wellness programs: Refresh Body & IN2BALANCE
• Refresh Body: includes lectures, seminars, and individual consultations on nutrition, movement, and relaxation.
• IN2BALANCE (on EUROPA 2): a comprehensive program focused on physical and mental balance, including yoga, meditation, nutrition science, sound healing, and individual coaching sessions.

Gym and infrastructure
• Modern gyms with cardio and strength equipment, including Technogym, Kinesis, and Miha Bodytec machines.
• Spacious spa areas (up to 1000 m² on EUROPA 2, or 235 m² on HANSEATIC) with sauna, hydro/steam rooms, saltwater pool, hammam, and relaxation zones.
• Outdoor fitness: Sun Deck with a 630 m² pool and areas for open-air workouts.

Expert training and sports support
- Instructors with a personalised approach: personal trainers, Ironman coaches, German national yoga team trainers — available on select EUROPA 2 voyages.
- Additional services: courses, wellness lectures, relaxation techniques, burnout management.

Additional options
• Golf & Cruise: PGA-standard golf simulator on EUROPA 2.
• Physiotherapy & Massages: spa treatments, lymphatic drainage, hot stone, shiatsu, children’s spa sessions (12+).

Free fitness options
• Morning stretch sessions and open-deck workouts.
• 24/7 gym access (18+, sometimes 14–17 under parental supervision).
• Running track on the Sun Deck.

Hapag‑Lloyd Cruises is a German premium and luxury-class cruise company specializing in exclusive sea journeys with a high level of service, comfort, and a personalized approach to each guest. Its fleet consists of small, elegant ships oriented toward individual travelers who value peace, space, and sophistication.
The company offers a diverse selection of cabins — from comfortable cabins with windows to impressive suites with large balconies and individual service. Hapag‑Lloyd Cruises cabins are designed for discerning guests who seek peace, privacy, aesthetics, and first-class service.
Each cabin category is created with functionality, luxury, and attention to detail in mind. Regardless of the chosen accommodation level, passengers gain access to the highest standards of hospitality, refined interior design, culinary excellence, and a personalized approach.
A distinctive feature of the Hapag‑Lloyd Cruises fleet is that all cabins are spacious, bright, equipped with balconies (except for certain window categories), and offer a magnificent panoramic view.

The cruise company includes the following cabin classifications:
- Interior cabins are not available — all travelers enjoy natural light and sea views.
- Ocean View / Outside Cabins — ideal for those seeking a peaceful retreat with a view of the ocean.
- Balcony Suites — the most popular accommodation option with an open-air relaxation zone.
- Suites — from Junior Suite to Grand Penthouse Suite with personalized service and VIP privileges.

All cabins are equipped with luxurious bed linens, a minibar, multimedia systems, bathrooms with premium cosmetics, a relaxation area, and a writing desk. Butler services, in-room dining, and daily housekeeping are also available.
The company’s philosophy is “sailing with a passion for excellence,” which is why every aspect of the journey, including the choice of cabin, is designed for maximum comfort, relaxation, and a refined lifestyle on board.

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Ocean View Cabins

Features: Cabins with a large window or porthole that provide natural lighting and a view of the sea.
• Area: 21–23 m²
• Location: lower and mid-decks
• Amenities: large window, double bed or two single beds, relaxation area, bathroom with shower, TV, safe, hairdryer, telephone
• Additional: some cabins have limited or partially obstructed views

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Balcony Cabins

Features: Cabins with a private balcony allowing guests to enjoy the views right from their room.
Balcony Stateroom
• Area: ~27 m²
• Location: mid and upper decks
• Features: private balcony with furniture, large glass doors
• Amenities: relaxation area, TV, minibar, air conditioner, bathroom with shower
• Additional: ideal for romantic getaways

Spacious Balcony
• Area: 30–32 m²
• Location: upper decks
• Features: increased living space, extended balcony
• Amenities: spacious relaxation area, TV, safe, minibar, bathroom
• Additional: enhanced level of privacy

Ocean View Balcony
• Area: ~28 m²
• Location: mid-decks
• Features: panoramic sliding doors with ocean view
• Amenities: lounge area, TV, minibar, bathroom with shower
• Additional: best choice for sea views

Boardwalk View / Central Park View Balcony
• Area: ~27 m²
• Location: interior parts of the ship
• Features: balcony with a view of themed areas — Boardwalk or Central Park
• Amenities: double bed, relaxation area, TV, minibar, bathroom
• Additional: city-like atmosphere right on board

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Suites

Features: Spacious and elegant cabins with enhanced service, balconies, and VIP privileges. Ideal choice for guests seeking maximum comfort, exclusivity, and space.
Junior Suite
• Area: ~35 m²
• Location: upper decks
• Features: private balcony, relaxation area, improved decor
• Amenities: bathroom with jacuzzi or shower, TV, minibar, safe, hairdryer, telephone
• Additional: suitable for couples and small families, provides a balanced combination of space and privacy

Grand Suite
• Area: ~52 m²
• Location: upper decks
• Features: separate living room, extended balcony with relaxation furniture, panoramic windows
• Amenities: large bathroom with tub or shower, TV, minibar, safe, area for breakfast or work
• Additional: priority boarding/disembarkation, extended in-cabin service, ideal for long cruises or trips for two

Owner’s Suite
• Area: ~70 m²
• Location: highest decks, in the privileged part of the ship
• Features: separate bedroom, living room, panoramic glass doors, large private terrace
• Amenities: bathroom with jacuzzi, dining area, TV with premium channels, minibar, safe, writing desk
• Additional: personalized service, champagne upon embarkation, access to exclusive lounge

Penthouse Suite / Grand Penthouse
• Area: 85–114 m²
• Location: at the bow of the upper decks
• Features: luxurious living room with panoramic view, spacious bedroom, separate dining area, large furnished terrace
• Amenities: jacuzzi, walk-in wardrobe, multiple TVs, coffee machine, premium textiles and cosmetics
• Additional: personal concierge services, priority check-in, individual excursions, exclusive access to SPA and lounge

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All suites include extended privileges, such as:
• Access to premium zones on board
• Accelerated boarding and disembarkation
• Personalized in-cabin service
• Complimentary drinks or champagne upon arrival
• Priority restaurant and show reservations

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Innovative Features of Hapag‑Lloyd Cruises Cabins

1. Private balconies in almost all cabins
The company has focused on space and panoramic views. Most cabins include private balconies with relaxation furniture, even in the “junior” categories. This allows every guest to enjoy the sea in a private atmosphere.

2. Living area with integrated design
All cabins are designed like compact apartments, where the relaxation zone, work area, and sleeping place are harmoniously combined. The design is done in a restrained modern style with German attention to detail.

3.Silent climate control system
Instead of standard air conditioning, innovative climate control systems are used, which operate quietly and provide an optimal microclimate in any season.

4. Premium cosmetics and materials
Cabins are equipped with bathrooms featuring marble finishes, premium cosmetic products (e.g., La mer or Bvlgari), as well as natural textiles: terry bathrobes, bed linens made from Egyptian cotton.

5. Multimedia integration
All cabins are equipped with Smart TVs integrated with the ship’s information system, allowing guests to order services, view the daily schedule, select movies, and communicate with the crew.

6. Personalized service
Suite guests enjoy the services of a personal concierge or butler, available via a special button or tablet. This emphasizes the individual character of each cruise.

7. Soundproofing and privacy
Cabin design includes enhanced soundproofing, ensuring peace even on popular routes or during festive cruises.

8. Minimalist yet functional interior
Hapag‑Lloyd Cruises avoids excessive decor, instead offering functional furniture made of natural wood, individual lighting, and ample storage space.

Hapag-Lloyd Cruises offers several types of cruise rates that differ in terms of flexibility, price, and included services:
• GOLD Rate – the standard rate that includes a full range of services, comfort, and flexibility. You can choose a specific cabin and use an extended package of services.
• PLATIN Rate – a rate with a reduced price, but with a limited selection of cabin categories and fewer services. The cabin is assigned automatically.
• SILVER Rate – the most affordable but less flexible: high prepayment, restrictions on excursions, and no insurance included.
• Promotional Rates – special offers that may include significant discounts of up to -50% on selected sailings. Usually subject to restrictions on cancellation or changes.

IMPORTANT: the information is provided for reference only and may vary depending on the selected cruise.
Please check the current conditions with your Four Gates Group cruise specialist.

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What is included in the standard GOLD Rate
The GOLD Rate includes maximum comfort and comprehensive service:
• Accommodation in the selected cabin of the desired category.
• Cabin stocked with beverages from the minibar (refilled daily).
• Room service 24/7.
• All gratuities are already included.
• Full access to entertainment programs, lectures, shows, and sports events.
• One or more transfers (depending on the cruise).
• A complete onboard service package without additional charges.
• Flexible conditions for cruise cancellation or rescheduling.

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What is included in the PLATIN Rate
• Accommodation in an assigned cabin category – without the possibility of choosing the location or number. The category is determined by the company, and the exact cabin is assigned shortly before departure.
• Breakfast, lunch, and dinner in the main onboard restaurants, as well as snacks at Greek Deli and Pizza Oven during specified hours.
• Unlimited consumption of non-alcoholic beverages during meals in the main restaurants (Thalassa and Taverna), as well as filtered coffee, tea, water, and juices throughout the day (from 6:30 a.m. to 10:00 p.m.).
• Basic Internet access (Essential WiFi) – for checking emails, messengers, and browsing web pages.
• Daytime and evening entertainment programs, including performances, live music, fitness sessions, access to the pool, gym, and open decks.
• Port fees and gratuities are already included in the cruise price.

Important to consider:
• Restrictions on cabin selection – it is not possible to choose the location or specific cabin (for example, near the elevator or in the midship area).
• Some additional services may be unavailable – for example, group transfers from the airport, participation in special events, priority boarding, or personalized services.
• Limited number of cabins and categories – the PLATIN rate applies only to certain standard-class cabins. Once the limit is reached, booking under this rate is no longer available.
• Less flexible terms for changes or cancellation – rescheduling or canceling the cruise may be subject to limited refunds or penalties.
• Not combinable with other offers – PLATIN is not combinable with promotions, discounts, bonuses, onboard credit, or loyalty programs.

Please note: bus transfers to the city center (for example, in Mykonos) are not guaranteed and depend on the specific itinerary. They are generally not included in the PLATIN rate unless separately specified in the cruise program.

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What is included in the SILVER Rate
SILVER is a basic rate with limited flexibility, intended for passengers looking for the best price without the need for personalized service:
• Accommodation in an assigned cabin category – without the possibility of choosing the exact number or location. The exact cabin is assigned by the company shortly before the cruise begins.
• Full board: breakfast, lunch, and dinner in the ship’s main restaurants.
• Snacks in onboard food zones (e.g., Pizza Oven or Greek Deli) according to a set schedule.
• Non-alcoholic beverages during main meals, filtered coffee, tea, juices, water from 6:30 a.m. to 10:00 p.m.
• Participation in entertainment programs: daily shows, concerts, fitness classes, access to the gym, pool, and open decks.
• Port fees are already included in the price.
• Gratuities are also included in the total cruise price.

Important to consider:
• Restrictions on cabin selection – passengers cannot choose the number or location themselves (e.g., closer to the elevator or with a central view).
• Excursion restrictions – booking is only possible 14 days after the official publication of excursions, whereas other rates allow immediate access.
• No insurance – the rate does not include travel cancellation or itinerary change insurance. The passenger must purchase it separately or assume full responsibility.
• No discounts – no early booking discounts, rate combinations, or bonuses.
• Higher prepayment – 40% of the cruise price must be paid at the time of booking.
• Strict cancellation terms – changes or cancellations may result in significant penalties or total loss of funds.
• Minimal additional services – transfers, drink packages, individual services, or guides are not included and are available only at an additional cost.
• Not combinable with other offers – the rate is not combinable with onboard credit, loyalty programs, or other promotional offers.

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What is included in the Promotional Rates?
Promotional Rates are special limited-time offers from Hapag-Lloyd Cruises that provide travel at discounted prices. Such a rate is usually offered for specific cruises or cabin categories as part of a promotion and may offer discounts of up to -50% off the standard price.

Typically included in the rate:
• Accommodation in a selected or assigned cabin depending on the conditions of the specific promotion (sometimes without the right to choose the location).
• Full board: breakfast, lunch, and dinner in the main onboard restaurants.
• Snacks throughout the day at venues such as Greek Deli or Pizza Oven according to the schedule.
• Non-alcoholic beverages during main meals, as well as filtered coffee, tea, water, and juices during specified hours (usually from 6:30 a.m. to 10:00 p.m.).
• Basic internet access (Essential WiFi) – for email and news browsing.
• Participation in general entertainment programs: shows, concerts, music, fitness, pool, gym.
• Port fees are usually already included in the price.
• Gratuities for service staff may be included, but this depends on the specific offer (check the terms of the promotion).

Important to consider:
• Limited in time and quantity – the rate is valid only on selected dates, routes, or cabin categories. The promotion may be withdrawn at any time.
• Strict cancellation or change terms – usually tickets are non-refundable, and changes (such as date, passenger name, itinerary) are either prohibited or subject to high penalties.
• Cannot be combined with other discounts – the rate is not combinable with bonuses, onboard credit, special packages, or loyalty programs.
• May not include additional services – airport transfers, special events, boarding privileges, personal guides, or drink packages may only be available at an additional cost.

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Is the cost of the cruise refundable in case of cancellation?
This depends on the selected rate:
• GOLD Rate – allows cancellation or changes under a flexible policy. Partial or full refund is possible up to a certain date.
• PLATIN Rate – stricter conditions. In many cases, a change of date or cancellation results in penalties or loss of part of the amount.
It is recommended to obtain insurance in case of cancellation or change of plans.
• SILVER Rate – the least flexible rate. Cancellation or changes are almost always subject to significant penalties or total loss of the paid amount. Insurance is not included automatically.
It is recommended to additionally purchase cancellation insurance or book through agents who offer protective packages.

Important:
• All rates are subject to change without prior notice.
• Promotional rates have a limited number of places.
• The availability of a specific rate depends on the cruise, ship, and travel date.

Especially for Hapag-Lloyd Cruises guests, Four Gates Group experts have selected the most frequently asked questions and provided answers to them.
The information is based on official sources from Hapag-Lloyd Cruises.

IMPORTANT: information may be updated or changed. Please confirm answers to important questions with your Four Gates Group cruise expert.

1. What languages are spoken onboard?
The official language onboard Hapag-Lloyd Cruises ships is German. On cruises marked “international,” additional services are offered in English, including daily programs, menus, onboard announcements, shore excursions, and assistance from guides and reception staff.

2. Do I need cash or bank cards onboard?
Cash and cards are only needed during port visits. All onboard expenses are charged to your onboard card.

3. Is Wi-Fi available onboard?
Yes, satellite internet is available on board. On cruises with the "INCLUSIVE" rate, basic internet access is included. Higher-speed packages are also available for purchase. Wi-Fi is accessible in all cabins and public areas.

4. Are there TVs in the cabins?
Yes, all cabins are equipped with flat-screen TVs offering onboard information channels, live news, movies, and music programs.

5. Is there a medical center onboard?
Yes, each Hapag-Lloyd Cruises ship has a medical center with a qualified doctor and nurse. Medical services are charged separately. It is recommended to have travel health insurance before your cruise.

6. What facilities are available for guests with reduced mobility?
There are specially equipped cabins and barrier-free access to public areas. Please inform the cruise line of any special needs at the time of booking.

7. Is smoking allowed onboard?
Smoking is only permitted in designated outdoor areas. Smoking is not allowed in cabins, restaurants, bars, theaters, or any indoor spaces.

8. What dining options are available onboard?
The cruise fare includes meals in the main restaurant and buffet. There are also high-end specialty restaurants onboard (reservations may be required). Dinner is served à la carte, while breakfast and lunch are available as a buffet or table service.

9. Is laundry service available onboard?
Yes, laundry, ironing, and dry-cleaning services are available for an additional fee. You can hand over your clothes to your steward or request service through reception.

10. What entertainment and activities are available onboard?
Onboard Hapag-Lloyd Cruises the following are available:
• Live music, concerts, performances by artists.
• Themed evenings, show programs.
• Intellectual games, quizzes, culinary and wine masterclasses.
• Art lectures and voyages with experts (expedition cruises).
• Evening dancing and music in the bars.

11. How can I find out about the daily events and schedule?
Every evening, the daily onboard program is delivered to your cabin, containing information about the schedule of events, excursions, restaurant and service hours. A mobile version of the program is also available on your device via Wi-Fi.

12. Is there a spa or fitness center onboard?
Yes, onboard there is:
• A spa area with sauna, hammam, massages, and beauty treatments
• A fitness center with sea view, equipped with exercise machines
• Yoga, pilates, and wellness programs (included or for an extra fee depending on the rate).

13. What documents are required for embarkation?
You must have:
• A valid international passport.
• Visas for the countries on the itinerary (if required).
• Cruise booking confirmation.
The company recommends checking visa requirements for each destination in advance.

14. Is bringing alcohol onboard allowed?
According to Hapag-Lloyd Cruises policy, bringing alcoholic beverages onboard is prohibited. If alcohol is purchased in ports, it will be stored until the end of the cruise. A wide selection of wines, cocktails, and spirits is available onboard.

15. What clothing should I take on a cruise?
Recommended:
• Casual style for daytime
• Smart casual or cocktail attire for dinners
• Warm clothes — for expedition cruises
• Sportswear and footwear — for fitness or active excursions.
There is no strict dress code onboard, but elegant attire is required for dinner in the restaurant.

16. What amenities are provided in the cabins?
Each cabin includes:
• Bed linen, towels, bathrobes, slippers
• Hygiene products: soap, shampoo, shower gel, lotion
• Safe, hairdryer, TV, telephone, climate control.
Minibar (free or at extra charge depending on the rate).

17. How much luggage can I bring?
There are no restrictions on the number of luggage pieces onboard, but it is recommended to take only what you can carry yourself. If traveling with a flight, airline baggage limits must be considered.

18. Where can I leave my luggage after embarkation?
After registration, your luggage will be delivered to your cabin by the ship’s staff. Before embarkation, luggage tags must be attached — these are provided in advance or at the port.

19. What should I do if my luggage is damaged or lost?
In case of damage or loss of luggage, you must immediately inform the reception or guest services. They will help you file a report and start the compensation procedure.

20. Can I travel alone?
Yes, Hapag-Lloyd Cruises offers special rates for guests traveling alone. In some cruises, single cabins are available without a single occupancy surcharge, especially onboard EUROPA 2.

21. Are pets allowed onboard?
In general, pets are not allowed onboard. Exceptions are only possible for guide dogs accompanying guests with disabilities, subject to prior approval by the cruise company.

22. How can I contact a passenger onboard?
You can stay in touch via:
• Mobile phone with roaming (via satellite network)
• Wi-Fi (with messaging apps)
• Onboard telephony – each cabin has a phone
• The ship’s contact number is provided in the cruise documents.

23. Who should I contact if I need help?
The guest service/reception is available 24/7 for any questions, complaints, or assistance. There are also stewards, administrators, and a doctor onboard.

24. Are sun loungers available?
Yes, sun loungers are available free of charge on open decks. During peak hours, the number may be limited. Please do not reserve loungers with personal items without being present.

25. Is a deposit or card registration required during embarkation?
Yes, during embarkation you need to:
• Register a credit/debit card, or
• Provide a cash deposit.
• This is required to open your onboard account, from which all purchases and extra services are charged.
• Note: banks may temporarily block funds on your account. We recommend consulting your bank regarding release times.

26. Are photography services available onboard?
Yes, there is a professional photo and video team onboard who capture cruise moments:
• Embarkation
• Events, activities, excursions
• Individual photo sessions (upon request).
• Photos can be viewed and purchased in the onboard photo gallery.

27. Can I change the itinerary during the cruise?
You cannot change the itinerary on your own. In case of weather conditions or force majeure, the company may change the program for safety reasons. Passengers are notified of such changes.

28. Can I buy cosmetics, clothes, or souvenirs onboard?
Yes, there are onboard boutiques selling clothing, accessories, jewelry, cosmetics, and souvenirs. Purchases are charged to your onboard account.

29. What is the temperature onboard?
The temperature in cabins and public areas is maintained at a comfortable 21–23°C. It is recommended to bring a light sweater or scarf for air-conditioned areas and warm clothes for open decks in the evening or during expeditions.

30. When do I need to leave the cabin?
On the last day of the cruise, you must vacate your cabin by 9:00 a.m., unless otherwise stated. Please follow the instructions provided the day before disembarkation.

31. How do I get the bill for additional services?
The final bill for your onboard account will be delivered to your cabin on the last evening of the cruise. You can:
• Check it
• Pay the balance (if any), or
• Submit comments at guest services / reception.

32. Is customs control required?
Yes, in most arrival ports, you must go through customs and passport control, even if you have nothing to declare. Information will be provided onboard or in your cruise documents.

33. How is luggage returned?
Your luggage will be delivered to the baggage claim area in the arrival port terminal. After disembarkation, you can collect it using the luggage tags that remain attached to your suitcases.

34. How can I leave feedback about the cruise?
After the cruise, you will receive:
• An electronic survey by email, or
• A paper questionnaire onboard at the end of the journey.
• You can also leave a review on the official Hapag-Lloyd Cruises website or contact customer service.

35. Is a transfer to the airport or hotel provided?
Yes, if you booked:
• A cruise package with a flight, or
• A separate transfer service,then after disembarkation you will be met by a transfer to the corresponding location. This information will be confirmed in your cruise documents.

36. How can I get confirmation of participation in the cruise?
A confirmation of the cruise (for reporting, taxes, visas, or personal needs) can be obtained:
• Electronically through customer service,
• Or pre-ordered via your travel agent or cruise consultant.

37. Can I book the next cruise at a discount?
Yes, there is a pre-booking service onboard offering:
• Special prices and bonuses for upcoming cruises
• Priority cabin reservations
• Consultations about itineraries and dates.
After the cruise, you can also contact your cruise consultant or travel agent.

38. How can I order cruise photos?
Before disembarkation, you can purchase or order:
• Printed photos at the photo gallery
• Digital photo albums or USB drives
• And also online access to photos (via a link provided onboard).

39. Is the account on the Hapag-Lloyd Cruises website kept after the cruise?
Yes, if you registered in the "Meine Reise" system, your profile and data are saved. You can:
• View your travel history
• Download documents
• Book future cruises.

Especially for guests of Hapag-Lloyd Cruises, the Four Gates Group team has prepared a selection of the most relevant questions and answers regarding financial matters during the cruise.
The information is based on official sources of the company Hapag-Lloyd Cruises.

IMPORTANT: the information may change. Please check the final details with your Four Gates Group cruise expert.

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1. How does the payment system work on board Hapag-Lloyd Cruises?

A cashless payment system operates on board all Hapag-Lloyd Cruises ships. After embarkation, each guest is issued a personal onboard card, which simultaneously serves as a cabin key, identification document, and payment method.
All purchases on board — drinks, laundry services, purchases in boutiques, excursions, spa services, etc. — are made exclusively through this card.
To activate the onboard account, the guest can:
• link a credit or debit card (during online check-in or after embarkation on board);
• make a cash deposit at Guest Services (Reception / Purser’s Office).
All expenses during the cruise are accumulated on the account, and the final charge takes place on the last day of the journey.

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2. Can I use cash on board?

Cash is not accepted on board as a means of payment for services or goods. However, cash can be deposited to your personal onboard account. In this case, the funds are used to cover expenses during the cruise, and the remaining balance is refunded at the end of the journey.
This is especially useful for guests who do not wish to use a bank card or are travelling with a fixed budget.

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3. Are automatic holds applied to a bank card?

Yes, when linking a credit or debit card to the onboard account, a certain amount may be automatically blocked — as a payment guarantee.
This amount corresponds to the estimated volume of onboard expenses.
After the cruise ends, the actual amount of expenses is charged, and the remaining balance (if any) is released by the bank within a few business days.
Recommendation: if you do not want funds to be blocked, it is better to make a cash deposit.

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4. Are tips required on board?

No. Hapag-Lloyd Cruises includes all service charges, including tips, in the cruise fare.
This means that guests do not need to leave additional gratuities for the staff. However, if you wish to voluntarily reward crew members for exceptional service, you may do so separately.

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5. What additional expenses may arise during the cruise?

Although most services are already included in the cruise fare, there are a number of optional expenses:
• premium alcoholic beverages and wines from the wine list;
• spa services, beauty salons, massages;
• purchases in boutiques and jewellery shops;
• shore excursions in ports of call;
• speciality restaurants and private dinners;
• photographs taken on board;
• internet packages and mobile communication services;
• laundry, dry cleaning, and ironing services.
It is recommended to plan your budget in advance taking into account these possible expenses.

6. How can I monitor my expenses during the cruise?

You can contact Guest Services (Reception) at any time to check the balance of your onboard account.
On some ships, it is also possible to use the mobile app or the in-cabin television system to view current expenses.
On the day before disembarkation or on the morning of the last day of the cruise, you will be provided with a final statement, which you can review and confirm.

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7. What types of cards are accepted on board?

International credit and debit cards of major payment systems — Visa, MasterCard, American Express — are accepted on board.
Before the trip, please ensure that your card is activated for international transactions and does not have a foreign transaction limit.

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8. Can I pay for the cruise in instalments?

Yes. After booking is confirmed, a deposit (usually 20–30% of the total cost) is paid, and the balance is due by a certain date, depending on the cruise conditions — generally 60–90 days before departure.
In some cases, flexible terms or an individual payment schedule may be available if the booking is made through a cruise expert.

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9. Can I prepay for additional services before the cruise?

Yes, in your personal Hapag-Lloyd Cruises account (“My Cruises”) you can pre-purchase:
• shore excursions;
• spa services or private dinners;
• beverage packages (if available);
• internet packages.
Prepayment allows for better budget planning and guarantees availability of services in case of high demand.

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10. Are there ATMs on board?

There are no ATMs on board Hapag-Lloyd Cruises ships.
If you need cash, it is recommended to withdraw it at one of the ports before embarkation or during stops at ports of call.

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11. In what currency are payments made on board?

The onboard currency is the euro (EUR).
All payments are processed in euros, regardless of the card’s country of origin. If your card is in another currency, the conversion will be made at your bank’s exchange rate.

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12. Can onboard spending by children be limited?

Yes, during online check-in or by contacting Guest Services, parents can set individual spending limits for their children’s onboard cards or completely disable payment capability.
This helps prevent unauthorized purchases and manage family expenses.

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13. Can I pay for the cruise with a gift certificate or voucher?

Hapag-Lloyd Cruises accepts official vouchers or gift certificates issued by the company itself or authorized partners.
The terms of use are specified separately during the booking process.

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14. What happens if my expenses exceed the deposit amount?

If your onboard spending exceeds the amount of the cash deposit, you will be informed by Guest Services and asked to top up your account.
If a bank card is linked, additional expenses may be automatically authorized.

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15. How can I obtain a final expense report after the cruise?

On the day the cruise ends, each guest is provided with a final statement detailing all expenses made using the onboard card.
You can receive it in printed form or have it sent by email.
This document is also stored in your personal account.

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16. Can I use insurance to cover onboard expenses?

Insurance policies generally do not cover regular onboard expenses (such as drinks, shopping, or spa services).
However, if your policy includes medical insurance for the cruise period, costs related to treatment in the onboard medical center may be partially or fully reimbursed after submitting a claim to the insurance company.
All expenses are initially paid through the onboard account and may be refunded later.

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17. Are unused cash deposit funds refunded?

Yes. If you made a cash deposit and there are unused funds at the end of the cruise, they will be fully refunded.
The refund is made in the same currency in which the deposit was paid (usually euros), in cash or — by agreement — via bank transfer.

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18. How can I request a refund in case of an error in the bill?

If you notice an error in the final bill (such as double charging, incorrect amount, etc.), it is recommended to immediately contact Guest Services while still on board.
After disembarkation, you can also submit a written request to the Hapag-Lloyd Cruises customer service by email.
The request should include a copy of the bill and a brief description of the issue.
Corrections or refunds are processed after verification by the company’s accounting department.

Especially for guests of Hapag-Lloyd Cruises, the specialists at Four Gates Group have prepared a detailed section dedicated to online cruise registration. The information is based on official sources from the cruise company Hapag-Lloyd Cruises.

IMPORTANT: the information may be subject to change and updates. Please consult your Four Gates Group cruise expert regarding any questions that are important to you.

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1. Why do I need to complete online registration?
Online registration is required in order to collect your personal data needed for issuing your electronic ticket, boarding pass, flight (if included in the package), and to ensure a quick embarkation. All guests must complete registration prior to the start of the cruise.

2. What is the difference between an electronic ticket and a boarding pass?
- Electronic ticket (e-ticket): confirmation of your booking with details of your itinerary, stateroom, and flights.
- Boarding pass: a document with a QR code that is scanned when boarding the ship or aircraft. It is used for identification at ports.

3. How can I receive my electronic ticket or boarding pass?
After completing the online registration, you will receive your electronic ticket and boarding pass at the email address you provided. If you booked the cruise through a travel agent, please contact them to receive the documents.

4. When does online registration open?
Registration for regular flights opens 48 hours prior to departure. For charter flights, registration takes place at the airport.

5. How do I complete online registration?
- Visit the website of the respective airline (indicated in your Hapag-Lloyd Cruises travel documents).
- Log into the system or use the online check-in option.
- Enter your name, departure airport, and booking code (if required).
- Choose a seat on the flight.
- Download or print your boarding pass.

6. What documents are required for online registration?
- Passport information.
- Visa details (if applicable).
- Credit/debit card information.
- Emergency contact details.
- Health questionnaire (if required by cruise regulations).

7. Do I need to select an arrival time at the port?
Yes, if this is required by the system. Selecting an arrival time at the terminal helps to avoid queues and facilitates the boarding process.

8. What should I do if I did not complete online registration in time?
If online registration was not completed, you must arrive at the port early (usually after 2:00 PM). This may cause delays during embarkation.

9. Do I need to bring proof of online registration with me?
Yes, it is recommended to bring either a printed or saved digital version of your boarding pass (or Port Arrival Form), which will be provided after completing registration.

10. Can I edit my information after completing online registration?
Yes, certain information can be updated via the “My Reservations” section on the Hapag-Lloyd Cruises website or through the customer support service.

11. Is it mandatory to complete online registration before arriving at the port?
Yes, Hapag-Lloyd Cruises strongly recommends that all passengers complete online registration in advance to ensure a faster boarding process.

12. How long does online registration take?
The procedure takes approximately 15–25 minutes per stateroom, provided you have all necessary documents ready (passports, photos, contacts, payment details).

13. Can I complete online registration for my entire family at once?
Yes, if all family members are listed under the same booking, registration can be completed at the same time using a single account.

14. What should I do if I cannot upload a photo for registration?
In that case, photo identification will be conducted directly at the port. This may take more time, so it is recommended to upload a photo in advance.

Hapag-Lloyd Cruises pays special attention to the health and safety of its guests. Each ship of the company is equipped with a fully operational medical center that meets international standards. Medical services are provided by qualified personnel, and guests with special needs may inform the company in advance about their health condition in order to receive the necessary support during the cruise.

Especially for Hapag-Lloyd Cruises guests, the experts at For Gates Group have prepared a selection of the most frequently asked questions and answers regarding medical services on board. The information is based on official sources from Hapag-Lloyd Cruises.

IMPORTANT: information is subject to change. Please confirm details with your For Gates Group cruise expert.

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1. Is there a medical center on board?
Yes, each Hapag-Lloyd Cruises ship has a modern, fully equipped medical center. Medical services are provided by qualified doctors and nurses, who are available daily during set hours and on 24-hour standby for emergencies.

2. What equipment does the medical center have?
The medical center is equipped with:
- A defibrillator (AED)
- Devices for measuring blood pressure, temperature, and pulse
- Oxygen tanks
- ECG and basic diagnostic tools
- First-aid medications

3. Are medical services subject to a fee?
Yes, medical services on board are subject to a fee. Charges are applied to your onboard account. The cost of services corresponds to the rates recommended by the Cruise Lines International Association (CLIA). Medications are charged separately.

4. Is medical insurance accepted?
Insurance policies are not processed directly on board. However, you will receive a detailed invoice which you can submit to your insurance provider for reimbursement.

5. What should I do if I experience symptoms of illness?
You should immediately contact the medical center or call the emergency medical number from your cabin. In cases of infectious symptoms, additional measures may be implemented (such as isolation, testing, disinfection).

6. Should existing medical conditions be reported in advance?
Yes, Hapag-Lloyd Cruises recommends reporting chronic conditions or other special health circumstances at the time of booking. This allows the company to arrange necessary support in advance or assess the possibility of transporting special medical equipment.

7. Is it allowed to travel during pregnancy?
Women are allowed to travel up to the 24th week of pregnancy, provided they have a medical certificate. Travel in later stages of pregnancy is not permitted for safety reasons.

8. Is it allowed to bring medical equipment on board?
Yes, it is allowed. For example:
- CPAP machines
- Oxygen concentrators
- Wheelchairs
It is necessary to inform the company in advance about any equipment so that appropriate arrangements can be made for power supply, storage, and other requirements.

9. Are there special facilities on board for guests with reduced mobility?
Yes. The following are available on board:
- Cabins for guests with reduced mobility
- Access to elevators and public areas
- Crew assistance if required
Guests should inform the company about their needs at the time of booking.

10. Is assistance available for guests with visual impairments?
Service dogs are permitted on board. The crew is specially trained to assist such guests. It is recommended to notify the company about your needs in advance.

11. What measures are in place against infectious diseases?
Enhanced safety protocols are in place on board. In case of suspected COVID-19 or another infectious illness, the following measures may apply:
- Isolation in the cabin
- Medical monitoring
- Testing
- Disembarkation — if required by the situation

12. Are vaccination services provided?
In certain cases (e.g. when traveling to endemic regions), vaccination may be available, for example, for yellow fever. Prior arrangement with the company is required.

13. What should I know about transporting medications?
- Medications must be transported in their original packaging
- A prescription or medical certificate is required
- For medications requiring refrigeration, the company must be informed in advance
- Strong medications (e.g. morphine, methadone) are prohibited if they are restricted in any ports of call

14. Is evacuation possible in the event of a serious medical condition?
Yes, if necessary, the medical team will organize evacuation to a hospital on land. The costs must be covered by your insurance or paid at your own expense.

15. Can I receive consultation on a chronic condition (e.g. diabetes or hypertension) on board?
Yes, the medical staff can provide basic assistance for chronic conditions such as diabetes or cardiovascular diseases. However, treatment must be coordinated with your personal physician before the cruise, and you should bring all necessary medications with you.

16. Can insulin or other medications be refrigerated?
Yes, cabins are equipped with a minibar fridge. If your medication requires strict temperature conditions, please contact your cabin steward or the medical center for special storage.

17. Is language support available at the medical center?
The medical staff speaks English. The primary language of service on board Hapag-Lloyd Cruises is German, but all doctors have basic English training. If necessary, the crew can arrange for a translator.

18. Are there any restrictions related to certain medical conditions or procedures before embarkation?
Yes, in the case of certain conditions (e.g. recent surgery, infectious diseases, post-COVID complications), the company may deny boarding for safety reasons. You must consult your doctor and inform the company in advance.

19. Is it mandatory to have medical insurance?
Yes. All guests are required to have a valid insurance policy that covers medical expenses abroad. For expedition cruises, insurance that includes medical evacuation is also mandatory.

20. Can I get medication for seasickness?
Yes. Tablets for motion sickness can be obtained free of charge at the Reception or in the medical centre on board.

21. Can I bring my own medication?
Yes. It is recommended to bring a sufficient supply of any medication you take regularly. If your medication requires refrigeration, please inform your cruise consultant in advance or notify the reception on board.

22. Can I obtain certificates or medical documentation from the doctor on board?
Yes. Upon request, the ship’s doctor can issue medical certificates (for example, for insurance purposes). The cost of such documentation is charged separately in accordance with the German medical fee schedule (GOÄ – Gebührenordnung für Ärzte).

Club Columbus is the loyalty program of Hapag-Lloyd Cruises, created especially for regular clients traveling on board the company’s fleet. The program includes three membership levels and provides exclusive benefits during trips, as well as after them.
Specially for guests of Hapag-Lloyd Cruises, the specialists of Four Gates Group have collected the most relevant questions and official answers about the Club Columbus program.
Information is taken from the official sources of the cruise company Hapag-Lloyd Cruises.

IMPORTANT: program terms may change. Please check the current information with your Four Gates Group cruise expert.

1. What is Club Columbus?
Club Columbus is the official loyalty program of Hapag-Lloyd Cruises, which rewards passengers for regular travel on cruises of the company’s fleet. Club members receive exclusive privileges, gifts, and special offers.

2. What membership levels exist in Club Columbus?
The program consists of three levels:
• Columbus — basic level after the first trip
• Columbus Classic — after accumulating 15 cruise days
• Columbus Premium — after accumulating 100 cruise days

3. How are participation days calculated in the program?
Participation days in Club Columbus accumulate after each cruise depending on the trip duration. For example, a 7-day cruise = 7 days in the program.

4. What privileges does the Columbus level provide (after the 1st cruise)?
• Welcome letter and club card
• Participation in exclusive onboard events
• Regular Club Columbus newsletter
• Access to special offers

5. What privileges does the Columbus Classic level provide (from 15 cruise days)?
• All privileges of the Columbus level
• Onboard credit of €150
• Priority during cabin selection
• Exclusive gifts onboard
• Priority service at the Guest Service Center

6. What advantages does the Columbus Premium level provide (from 100 cruise days)?
• All privileges of the previous levels
• Onboard credit of €300
• Priority check-in and boarding
• Personalized service onboard
• Exclusive dinner with ship officers
• Free laundry and ironing services

7. How to join Club Columbus?
You automatically become a member of Club Columbus after completing your first cruise with Hapag-Lloyd Cruises. No additional registration is required.

8. How to find out your current level in the program?
You can get information about your participation level and accumulated days in your personal account or by contacting your cruise expert.

9. Do bonuses have an expiration date?
Yes. Some benefits, in particular onboard credit, have an expiration within one cruise or season. Please check the terms directly before your trip.

10. Is the status in the program retained if I do not travel for several years?
Status in Club Columbus is retained for a long period; however, active membership is maintained with regular travel. If you have not traveled for more than 5 years, please check your current status with a Hapag-Lloyd Cruises representative.

11. Can days or status be transferred to another participant?
No. Participation in Club Columbus is individual. Days and status cannot be transferred or combined with other accounts.

12. Does the program apply to all ships of the Hapag-Lloyd Cruises fleet?
Yes. The Club Columbus program covers all cruise ships of the company, including MS EUROPA, MS EUROPA 2, HANSEATIC inspiration, HANSEATIC nature, and HANSEATIC spirit.

13. How to get more detailed information about the program?
Contact your Four Gates Group cruise expert or a Hapag-Lloyd Cruises representative. Current information is also available on the company’s website in the "Club Columbus" section.

14. When exactly do I receive Club Columbus membership status?
Your membership is activated automatically after completing your first cruise with Hapag-Lloyd Cruises. After that, you will receive a welcome letter and club card.

15. Do I need to confirm participation in the club before subsequent cruises?
No, participation in the program is retained automatically. You do not need to register additionally or confirm your status — it is updated according to accumulated cruise days.

16. How are days credited if I travel on several cruises consecutively?
All days of each separate cruise are summed. If you book several cruises consecutively (for example, two seven-day itineraries), all days are added to the total in Club Columbus.

17. Can I use the Club Columbus onboard credit together with other discounts or promotions?
Yes, in most cases the onboard credit provided within Club Columbus can be combined with other standard discounts or special offers. Check individual conditions before booking.

18. What does the club card look like and how is it used?
The club card is an identifier of your status. It is issued onboard or sent by mail. During the cruise, it should be presented to receive special privileges or invitations to club events.

19. Are special events held for Club Columbus members?
Yes. During cruises, private cocktails, meetings with the captain, exclusive excursions, or club evenings may be organized for program members.

20. Do program members receive benefits for future bookings?
Yes. Club Columbus members have early access to new itineraries, special discounts, or bonuses when booking future trips. Additional gifts or upgrades may also be available.

Especially for the guests of Hapag-Lloyd Cruises, the experts at Four Gates Group have compiled the most up-to-date questions and official answers about the shops on board the cruise ships of the company.
The information is based on official sources of Hapag-Lloyd Cruises.

IMPORTANT: shopping conditions and the range of products may vary depending on the ship. Please confirm the details with your Four Gates Group cruise expert.

1. What shops are available on board Hapag-Lloyd Cruises ships?
Each Hapag-Lloyd Cruises ship features stylish boutiques offering:
• Fashionable clothing and accessories from international brands
• Premium cosmetics and perfumes
• Watches and jewellery
• Official Hapag-Lloyd Cruises merchandise (souvenirs, clothing, bags)
• Practical travel items (especially on the HANSEATIC expedition ships)

2. Are the shops duty-free?
Yes. While the ship is in international waters, shopping is carried out in duty-free format – without VAT and customs duties, and at more favourable prices than on land.

3. When are the shops open?
Shop opening hours depend on the itinerary and whether the ship is in international waters. Boutiques are generally closed while the ship is in port. The exact schedule is published in the daily onboard bulletin.

4. Can I pay for purchases with cash or card?
All payments are processed through your cruise card, which is linked to a credit card or onboard deposit. Direct cash payment in the shops is not available.

5. What cards are accepted on board?
Major international cards are accepted: Visa, MasterCard and American Express. Some debit or local cards may not be supported.

6. Are there discounts or special offers?
Yes. Seasonal promotions, special discounts and limited-edition products are available on board. Shop personnel and the daily programme provide information about current offers.

7. Can I return or exchange items purchased on board?
Returns are possible according to the company’s policy if the item has not been used and the original packaging and receipt are retained. Exchanges and returns are only accepted before the end of the cruise.

8. Can I buy alcohol on board and consume it?
Alcohol purchased in duty-free shops is stored by the crew until the end of the cruise and is handed over on the final evening before disembarkation. Consumption of such alcohol on board is prohibited.

9. Are there exclusive items with Hapag-Lloyd Cruises branding?
Yes. Original branded items are available: T-shirts, scarves, travel bags, souvenirs with the ship’s logo, gift sets.

10. Do I need a cruise card to make purchases?
Yes. All purchases on board are made using the cruise card, which also serves as your cabin key and identification.

11. Are there branded clothes and accessories?
Yes. Especially on board MS EUROPA 2, a Lifestyle Shopping concept is presented featuring brands such as Hugo Boss, Escada, Wempe.

12. Can I buy hygiene and personal care products?
Yes. Boutiques offer basic hygiene items such as toothbrushes, shampoos, sunscreens, and more.

13. Are there products for children?
Children’s toys, beach accessories, clothing, sweets and books are available on board (especially on family-oriented itineraries aboard MS EUROPA 2).

14. Can I order items to be delivered to my suite?
Guests in high-category suites (e.g. Penthouse Suites) may enjoy personal shopping with delivery to their suite or a private jewellery presentation.

15. Are there gift boxes and souvenir sets?
Yes. Gift sets of cosmetics, perfumes, alcoholic beverages in festive packaging, and souvenir boxes are available for purchase.

16. When are large purchases delivered?
According to customs regulations, alcohol and other large purchases are delivered on the final evening before the end of the cruise.

17. Can items be pre-ordered before the cruise?
At the moment, a system for pre-ordering items online before the cruise is not provided.

18. Does the assortment of shops vary depending on the ship?
Yes. The product assortment may vary across the fleet. For example, on board the HANSEATIC expedition ships there are more practical travel items, while on board EUROPA 2 there are premium boutiques with a focus on fashion and lifestyle.

19. Are there jewellery salons or watch showrooms?
Yes. Jewellery collections and watches from international brands are available on board. In some cases, a private viewing or consultation with a specialist can be arranged.

20. Are there product presentations or demonstrations?
Yes. From time to time, special events are organised on board – presentations of new collections, fashion shows, consultations with beauticians or jewellers.

21. Is Tax Free refund available (for EU citizens)?
Since items are purchased in duty-free mode while the ship is in international waters, no separate VAT refund is issued – the prices are already final.

22. Can I buy travel accessories or expedition gear?
Yes. Especially on board the HANSEATIC ships, expedition equipment is available: fleeces, jackets, sunglasses, hats, travel bottles, backpacks.

23. Can I buy products from the OCEAN SPA on board?
Yes. The boutiques offer exclusive cosmetics and care products used in the OCEAN SPA: masks, creams, essential oils.

25. Can personalised items or engraving be ordered?
On certain itineraries, personalisation services are offered – for example, engraving on jewellery or accessories. Availability of this option should be confirmed directly on board.

26. Can Hapag-Lloyd Cruises branded items be ordered online after the cruise?
Yes. Some souvenir and branded items may be available for online ordering after the journey. For detailed information, please contact the support service or use the Club Columbus member area.

27. Are there clothing or jewellery collections created exclusively for Hapag-Lloyd Cruises?
Yes. The boutiques feature items created especially for Hapag-Lloyd Cruises in collaboration with well-known designers and brands. These may include limited-edition collections of jewellery, watches, accessories, or clothing with the company’s signature branding.

Specially for guests of Hapag-Lloyd Cruises, Four Gates Group specialists have selected the most frequently asked questions about activities on board and provided answers.
Information is taken from the official sources of the cruise company Hapag-Lloyd Cruises.

IMPORTANT: information may change and be updated. Please confirm answers to important questions with your Four Gates Group cruise expert.

1. What entertainment activities are offered on board?
Hapag-Lloyd Cruises offers a wide range of entertainment activities, including expert lectures, chamber concerts, themed evenings, art and craft workshops, yoga and fitness classes, as well as games and quizzes.

2. What kinds of entertainment can be found on board?
Daily lectures, live music concerts in lounges, creative workshops, Pilates classes, themed evenings, and festive events are regularly held on board.

3. Are there any daytime activities during the ship’s stay in port?
Yes, during port stays there are lectures about the destination, excursions, outdoor fitness sessions, and other activities, the schedule of which can be found in the daily onboard program.

4. Are there special activities for children and teenagers?
Yes, there are children’s clubs on board with creative activities, games, and educational programs for children and teenagers of various ages.

5. Are there shows for children and families?
Yes, family shows, workshops, and interactive games suitable for both children and adults are organized.

6. What educational and cultural programs are available for guests?
Regular lectures and presentations on history, culture, nature, meetings with experts, photo exhibitions, and book clubs are held.

7. What interactive activities are available for guests?
Guests can participate in themed quests, musical workshops, tastings, quizzes, and excursions with the captain and officers.

8. Are there special activities for adult guests?
Parties with live music, wine and cocktail tastings, gastronomic evenings, and musical shows in lounges are organized.

9. Are there activities offered for guests who lead a healthy lifestyle?
There are fitness programs, yoga and Pilates classes, healthy nutrition options, and SPA packages.

10. Are there opportunities for relaxation and wellness?
Guests can visit the SPA center, practice yoga, meditation, enjoy massages, and breathing exercises.

11. Are there opportunities for digital interaction on board?
Through an app or QR codes, guests can receive information about activities, participate in surveys, and order services.

12. Are there special activities for guests traveling solo?
For solo travelers, meetings, group excursions, and joint evening events for socializing are organized.

13. What kinds of shows can be expected on board?
Chamber concerts, jazz evenings, themed musical programs, and festive parties depending on the itinerary.

14. Is it necessary to book tickets for shows or activities?
Most activities do not require booking, but registration on board is needed for some workshops and special events.

15. Is there an extra charge for attending performances and events?
Most activities are included in the cruise price, but some SPA services, workshops, or excursions may require additional payment.

16. Is there a special dress code for shows and evening events?
• Daytime – casual wear.
• Evening – smart casual.
• For gala dinners and festive events – elegant dress code.

17. Where can the schedule of all shows and activities be found?
The schedule is available in the daily onboard program, the Hapag-Lloyd Cruises digital app, and on the ship’s information screens.

Specially for guests of Hapag-Lloyd Cruises, Four Gates Group specialists have selected the most popular questions and provided answers to them.
The information is taken from official sources of the cruise company Hapag-Lloyd Cruises.

IMPORTANT: information may change and be supplemented. Please verify answers to important questions with your Four Gates Group cruise expert.

1. Is Wi-Fi available onboard Hapag-Lloyd Cruises ships?
Yes, Wi-Fi is available onboard Hapag-Lloyd Cruises ships, including EUROPA, EUROPA 2, and HANSEATIC, in public areas and cabins. Connection quality depends on the ship’s location, weather conditions, and network load.

2. What internet packages are available onboard?
Hapag-Lloyd Cruises offers paid internet access through various packages that differ by data volume and validity period. Passengers can choose a package that suits their needs—from short-term to long-term use.

3. What is the internet speed onboard?
Hapag-Lloyd Cruises uses modern satellite technologies to provide internet connectivity. However, speed may vary depending on the route, weather conditions, and ship location. Tests show an average speed sufficient for browsing websites, checking email, and using messengers.

4. Are there any restrictions on Wi-Fi usage?
Internet packages have data volume limits. Using Wi-Fi for large downloads, high-quality streaming, or other resource-intensive tasks may be restricted or require additional payment.

5. Is the connection stable throughout the route?
Although Hapag-Lloyd Cruises strives to provide quality internet connection, in some remote areas or under adverse weather conditions temporary interruptions or speed reductions may occur.

6. Is there an additional fee for Wi-Fi?
Yes, internet onboard is usually a paid service, except for certain fares where it may be included. Costs and conditions depend on the specific package and ship.

7. Can I use Wi-Fi in the ship’s public areas?
Yes, Wi-Fi is available in most public areas such as lounges, restaurants, bars, pools, and other common spaces.

8. Can I use streaming services onboard?
Generally, internet access allows use of popular streaming services, but streaming speed and quality may be limited. Note that resource-intensive streaming may be unavailable or restricted.

9. Do I need to register or enter a password to access Wi-Fi?
Yes, after purchasing an internet package, guests receive a login and password or connect via the ship’s portal where registration is required.

10. Can I use Wi-Fi for work or video conferences?
The internet is sufficient for basic work tasks and video conferences, but speed limits and delays may occur.

11. Can I connect multiple devices to Wi-Fi simultaneously?
Usually, each package is linked to one device. Separate packages need to be purchased for additional devices.

12. Is technical support available if I have internet problems?
Yes, if you experience issues, you can contact onboard support or the guest services desk, where they will assist with technical problems.

13. Is Wi-Fi available in ports during stops?
Internet onboard works during port stops, but connection quality and speed depend on local conditions.

14. Do I need to activate Wi-Fi on each device separately?
Yes, each device must be connected and activated separately, following the onboard instructions.

15. Can I use VPN for work or security?
VPN connections are generally supported, but internet speed may decrease.

16. Are there restrictions on using certain services or websites?
No censorship or filtering is applied onboard, but some resource-intensive services may be limited.

17. Is the internet connection onboard secure?
Connections are usually encrypted. It is recommended to follow basic internet security rules.

18. Is it possible to use VoIP services (Skype, WhatsApp, etc.)?
VoIP may be available but depends on technical conditions of the route and ship.

19. Are there age restrictions for using Wi-Fi?
Internet use onboard is allowed for all guests, but parents should monitor children’s internet access.

20. Can I use Wi-Fi during shore excursions?
Internet onboard works only on the ship; therefore, Wi-Fi connection from the ship is not available during shore excursions.

Hapag-Lloyd Cruises pays exceptional attention to protecting the health and safety of passengers and crew at all stages of the journey. All company vessels comply with the requirements of the International Maritime Organization (IMO) and the International Convention for the Safety of Life at Sea (SOLAS). A multi-level system of physical, technical, and fire safety has been implemented on board, including regular crew drills, equipment inspections, and mandatory protocols for passengers, including briefings, evacuation drills, and enhanced sanitary measures.

IMPORTANT: safety policy information may change in accordance with international regulations and the company’s internal standards. Please confirm all important details before your journey with your Four Gates Group cruise expert or directly with Hapag-Lloyd Cruises.

1. What safety measures are implemented on board?
Hapag-Lloyd Cruises pays special attention to passenger safety. Strict safety protocols are in place on board, including regular crew drills, equipment checks, access control systems, and emergency response procedures.

2. How is passenger evacuation ensured in emergency situations?
Before departure, a mandatory safety briefing (Muster Drill) is conducted with a demonstration of life jacket locations, muster stations, and alarm signals. In case of an emergency, audible and visual alarms are activated, and passengers are escorted by crew to the lifeboats.

3. How is the safety of children ensured on board?
Special safety measures for children include identification bracelets, supervision in kids’ clubs during drills and emergencies, restricted access to adult-only areas, and trained staff.

4. How is access to the liner controlled?
Access is controlled through document and baggage checks, issuance of personal SeaPass cards which serve as cabin keys and payment methods, and a system monitoring passenger movements.

5. How does the company respond to emergencies such as natural disasters or technical problems?
The company cooperates with meteorological services to change the route, informs passengers via alert systems, and in case of serious malfunctions may change the port of arrival or conduct an evacuation.

6. What fire prevention systems are installed on board?
The vessels are equipped with automatic sprinklers, smoke and heat detectors, the Hi-Fog water mist system, fire-resistant zones, and regular crew firefighting drills.

7. What should be done in case of a fire on board?
Passengers should remain calm, follow crew instructions, avoid using elevators, put on life jackets, and move toward designated evacuation exits.

8. Are there special fire safety measures for children?
Children’s areas are equipped with smoke detection systems and autonomous lighting. Kids’ club staff are trained in evacuating children and using protective equipment in case of fire.

9. Are quiet hours enforced on board?
From 11:00 p.m. to 7:00 a.m., a quiet regime is established in cabins and public areas. Crew monitors compliance for passenger comfort.

10. How are passengers informed about important announcements?
Information is transmitted via the ship’s announcement system, TVs in cabins, and, where possible, through the company’s mobile app.

11. What should be done in case of conflict situations on board?
Passengers may contact the security service or administration. The crew investigates the situation and takes necessary measures, including the possibility of disembarking the offender at the nearest port.

12. Are there surveillance cameras on board?
Yes, a video surveillance system operates in public areas to ensure the safety of passengers and crew.

13. How does the crew respond to suspicious actions by passengers or staff?
The staff is trained to identify and respond to suspicious or dangerous situations. Passengers can confidentially report any suspicions to the security service.

14. What should I do if I or someone in my group gets lost?
It is recommended to contact the guest services. Special protocols exist for searching for missing persons and coordinating actions among the staff.

15. Is it allowed to leave children unattended?
Children under 16 must be supervised by adults in public areas. The company is not responsible for unaccompanied children.

16. Is there a security service on board?
Yes, specially trained security personnel operate on the ship, maintaining order and responding to incidents.

17. How often are fire prevention systems checked?
Fire detection and suppression systems undergo regular technical inspections in accordance with international standards.

18. Are drills and safety briefings announced?
Yes, after boarding all passengers receive information about the mandatory safety briefing held on board.

19. Are life jackets provided in cabins?
Life jackets for all guests, including children’s sizes, are placed in each cabin. Instructions for use are given during the briefing.

20. What restrictions apply to items brought on board?
Bringing weapons, explosives, drugs, and electrical appliances with open heating elements is prohibited. Alcohol is allowed only within established limits.

21. What actions are taken in case of an infectious disease outbreak?
A special protocol for isolating the sick person, medical examination, and, if necessary, evacuation to a medical facility on land is activated.

22. Can personal electronic devices be used during emergencies?
During drills and emergencies, it is recommended to turn off devices or use them only as instructed by the crew.

23. How is customs control carried out at ports of arrival?
In most ports, passengers go through customs and passport control. Information about the procedure is provided on board or in cruise documents.

24. How is luggage returned after disembarkation?
After disembarkation, luggage is delivered to a designated area in the port terminal where passengers can collect it.

Specifically for guests of Hapag-Lloyd Cruises, the specialists of Four Gates Group have selected the most popular questions and provided answers to them.
The information is taken from the official sources of the cruise company Hapag-Lloyd Cruises.

IMPORTANT: information may change and be updated. Please confirm answers to important questions with your cruise expert from Four Gates Group.

1. What children’s programs are available on board Hapag-Lloyd Cruises ships?
On board the MS EUROPA 2 and the expedition ships HANSEATIC inspiration, nature, and spirit, specialized children’s and teen programs are offered, divided by age groups:
• Knopf Club (ages 2–3) — games and activities for the youngest guests, supervised by experienced staff.
• Kids’ Club (ages 4–10) — creative workshops, active games, and educational programs.
• Teens’ Club (ages 11–15) — themed activities, special events, and dedicated social areas.
• Program on MS EUROPA 2 — an extended program for children aged 6 to 17, including creative, sports, and educational activities led by qualified entertainers.

2. Are nanny services available on board for infants and toddlers?
Information about nanny services for children under 6 years old is not available. It is recommended to clarify this information with your travel agent or before booking.

3. What safety measures are in place for children on the ship?
Children are provided with identification wristbands, supervised by the children’s program staff, and accompanied by adults when visiting restricted areas.

4. Is there a special children’s menu on board?
Restaurants offer children’s meals tailored to age-specific needs. Special dietary requirements should be communicated in advance.

5. Can I bring baby food and formula on board?
Yes, bringing necessary baby food and formula is allowed. It is recommended to keep them in hand luggage for convenience during boarding.

6. Are there special services for families with children?
Hapag-Lloyd Cruises offers connecting cabins for the convenience of larger families.
Special family events and excursions adapted for children and adults are organized.

7. Are there restrictions for children in public areas of the ship?
- Some areas are designated for adults only, such as spas and fitness centers.
- Children under 16 are not allowed in spa and fitness areas without adult supervision.
- Pool restrictions apply: children wearing diapers or not toilet-trained may not use pools or jacuzzis.

8. Is advance booking required for children’s participation in activities?
Participation in most children’s programs does not require prior booking.
Some excursions or workshops may require advance registration. It is recommended to check details with the staff.

9. Are special events held for children?
Yes, games, creative workshops, and other entertainment activities for children of different ages are regularly organized.

10. Are there special pools or water activities for children?
Ships have pools suitable for children. Additional water activities depend on the specific ship.

11. Are family cabins available?
Various cabin types, including family options, are available. It is recommended to review cabin descriptions before booking.

12. Can I bring a baby stroller on board?
Yes, bringing your own stroller is allowed. It is recommended to inform about this during booking.

13. Are there age restrictions for visiting spa and fitness centers?
Spas are for guests aged 18 and over. Children under 16 may visit fitness centers only when accompanied by adults.

14. Are laundry and ironing services for children’s clothes provided?
Yes, laundry and dry-cleaning services are available on board for an additional fee.

15. What documents are needed for traveling with a child?
A child requires a valid passport. Depending on the itinerary, a visa may be needed. If a child travels with only one parent or guardian, a notarized consent from the other parent may be required.

16. Can I order a children’s birthday celebration on board?
Information about children’s party packages is not available. It is recommended to contact the onboard staff for clarification.

17. Is adult supervision required for children?
Children under 12 years old may not stay in the cabin without adult supervision and must be supervised throughout the journey.

18. What safety standards apply to children’s programs?
All children’s programs are conducted under the supervision of certified specialists adhering to CLIA (Cruise Lines International Association) standards, ensuring safety and comfort.

19. Is medical care available for children on board?
The ship has a medical center staffed by qualified personnel. Parents are advised to bring individual medications and have insurance covering medical care during the trip.

20. What is recommended to bring on a cruise for a child?
It is recommended to bring:
• Passport and travel documents
• Medical information and medicines
• Hygiene items
• Favorite toys
• Swimwear and sun protection products