Celestyal Cruises

History of Celestyal Cruises: Greek Hospitality in the Heart of the Mediterranean

Beginnings: Louis Group and the Birth of the Cruise Business (1935–1986)
The history of Celestyal Cruises begins in 1935 with the founding of the Louis Group in Cyprus by Louis Loizou, a pioneer of tourism in the region. The company started with tourist transportation and services, gradually expanding its presence in the market. In 1986, the Louis Group began operations in the cruise transportation sector, laying the foundation for the formation of Louis Cruises — the predecessor of Celestyal Cruises.

Development of Louis Cruises (1987–2013)
Louis Cruises officially entered the cruise market in 1987. Between 1989 and 2001, the company actively expanded its fleet, acquiring 10 cruise ships. In 1996, Louis Cruises signed an important agreement with the British tour operator Thomson Cruises (part of the TUI Group), chartering its first ship. In the 2010s, the company updated its fleet by decommissioning outdated ships. In 2014, all existing ships were modernized with new hull designs. That same year, Louis Cruises changed its name to Celestyal Cruises to reflect a new brand philosophy focused on an authentic Greek experience.

Creation of the Celestyal Cruises Brand (2014)
In 2014, Louis plc introduced Celestyal Cruises as a separate brand. The company distinguished itself by emphasizing Greek identity, culture, cuisine, and traditions. Thanks to deep regional knowledge and a high level of service, Celestyal quickly gained a reputation as the best cruise operator to the Greek Islands and the Eastern Mediterranean.

Fleet Expansion and Modernization (2015–2020)
• 2015 – A major fleet refurbishment was carried out. Celestyal Crystal received 43 new balcony cabins, and 257 cabins on Celestyal Olympia were updated.
• 2020 – The ship Costa neoRomantica was acquired from Costa Cruises and, after renovation, was renamed Celestyal Experience. However, due to the COVID-19 pandemic, the ship was not put into operation and was subsequently sold.

Strategic Partnership with Searchlight Capital (2021)
In November 2021, Louis plc announced a strategic partnership with global investor Searchlight Capital Partners. A newly formed holding company received 60% ownership from Searchlight and 40% from Louis Hotels. The agreement enabled the attraction of funding for fleet modernization and international expansion of Celestyal Cruises.

Fleet Updates and New Ships (2023–2024)
• September 2023 –  Celestyal Journey (formerly Aegean Goddess), a modernized ship, entered service, replacing Celestyal Crystal.
• March 2024 –  After renovation, the ship Celestyal Discovery (formerly AIDAaura) began operations, replacing Celestyal Olympia.

Current Fleet
As of 2024, the company has two mid-sized ships:
Celestyal Journey – 630 cabins, including Dream Suites with private balconies, luxury restaurants, a spa center, and a theater.
Celestyal Discovery – 1,266 passengers, 633 cabins, a two-level theater, library, bars, and lounge areas.

Heritage and Values of Celestyal Cruises
Celestyal Cruises is the embodiment of Hellenism, maritime culture, and Greek hospitality. The core values of the company are:
• Philoxenia — sincere hospitality, thanks to which every passenger feels at home.
• Local authenticity — emphasis on Greek cuisine, traditions, art, and history.
• Support for local communities — cooperation with local guides, artisans, and suppliers.
• Educational initiatives — immersion in the culture of the region through thematic lectures, programs, and events.
• Responsible tourism — minimizing environmental impact and supporting sustainable development.Looking to the Future

Celestyal Cruises continues to improve its services, plans fleet modernization, route expansion, and strengthening its position in cruise tourism. The company aims to offer a unique Greek experience to new generations of travelers.

Awards and Recognition of Celestyal Cruises

Celestyal Cruises regularly receives prestigious international awards, confirming its leadership in the field of cruise tourism in the Mediterranean, service, and sustainable development.

Main awards:
• "Passenger Line of the Year" by Lloyd’s List Greek Shipping Awards 2023.
• Bronze award from the British Travel Awards 2022 in the category "Best Mini-Cruise Operator".
• Cruise Critic Editors’ Picks Awards in the category "Best Service" in 2017, 2018, 2019, and 2022.
• Four Cruise Critic Cruisers’ Choice Awards in 2018: first places for "Shore Excursions" and "Value", second places for "Service" and "Entertainment".
• Cruise Excellence Awards 2020 for the best cruise itinerary "3 Continents".
• Recognition at the MedCruise Awards 2019 and 2020 for contribution to the development of the cruise industry in the Eastern Mediterranean.
• Over 35 awards at Greece’s Tourism Awards since 2014, including 1 platinum, 15 gold, 10 silver, and 9 bronze awards in the categories "Guest Experience", "Solo Travel", "CSR Initiatives", "Contribution to National Economy", "FAM and Press Tours", "Communication Campaign", and "Multichannel Marketing Campaign".

Social Responsibility and Charity

Celestyal Cruises actively supports social initiatives and environmental programs aimed at improving community life and preserving the environment.

Main charitable and social projects:
• Educational program "Journey to Knowledge": since 2015, more than 2,000 students from the islands of Milos, Patmos, Samos, and Ios have participated in specialized educational programs initiated by Celestyal Cruises.
• Support for cultural NGOs to promote youth entrepreneurship, development of maritime students, and children’s welfare.
• Environmental protection and sustainability initiatives, including ISO 9001 (quality management system) and ISO 14001 (environmental management) certification from DNV, a leading rating agency in the maritime industry.

Celestyal Cruises continues to demonstrate its commitment to high standards of service, cultural immersion, and social responsibility, making it a leading choice for travelers seeking an authentic experience in the Mediterranean.

1. A Name with Deep Meaning
The word "Celestyal" comes from "celestial," meaning "heavenly," reflecting the company’s aspiration for high standards and authenticity.

2. Modern Mid-Sized Ships
The company’s fleet consists of two refurbished liners — Celestyal Journey and Celestyal Discovery, each accommodating around 1,260 passengers. Thanks to their size, these ships can enter ports inaccessible to larger vessels, allowing visits to lesser-known but equally charming destinations.

3. Innovative Cabins and Amenities
Onboard Celestyal Journey, there are 630 cabins, including 120 Junior Dream Suites and 28 Grand Dream Suites. A particular point of pride is the Stargazer Suite — the first penthouse cabin with a private terrace.

4. Intensive Itineraries with Many Stops
Celestyal Cruises offers itineraries including up to seven ports in just three nights, allowing travelers to make the most of their time. Some ports, such as Santorini and Mykonos, feature overnight stays, giving passengers a deeper experience of local culture.

5. Authentic Experiences
The Authentic Encounters program offers unique excursions, such as mosaic-making in Mykonos or wine tasting in Thessaloniki, allowing travelers to immerse themselves in local traditions and crafts.

6. Greek Cuisine Onboard
The ships serve traditional Greek dishes prepared with local ingredients gathered during port stops.

7. Global Presence
Celestyal Cruises serves passengers from over 140 countries, including the USA, Canada, the UK, Australia, France, and Germany.

8. Support for Local Communities
The company actively supports local communities in port cities, promoting education, culture, and entrepreneurship among the youth.

During cruises with Celestyal Cruises, passengers have the opportunity to book special shore excursion packages that offer a deeper insight into the culture, history and unique locations of each port of call. These packages include walking and bus tours with licensed guides, tastings of local food and wine, visits to UNESCO World Heritage Sites, and exclusive events. Standard group excursions are conducted in English.
The availability and conditions of excursions may vary depending on the itinerary, season and specific vessel. It is recommended to check the current terms on the official Celestyal Cruises website or contact your cruise specialist for detailed information.

IMPORTANT: The information provided is for reference purposes only and may change depending on the selected cruise.
Please confirm current conditions with your cruise specialist Four Gates Group.

Rules for Using Celestyal Cruises Excursion Packages:
• All excursions are operated by certified local suppliers supported by the cruise company.
• The key advantage of official tours — the company guarantees passengers’ return to the ship. If an excursion is delayed, the vessel will wait for the group.
• Booking is available online via your personal account in advance, or directly on board at the Shore Excursions desk (subject to availability).
• Special discounts apply exclusively to tours booked and fully paid prior to the start of the cruise.
• Cancellation of a booked excursion without penalty on board is generally possible no later than 48 hours before arrival at the port.

Discounts for pre-booking multiple excursions (Pre-book and save):
• 10% when booking 2 excursions per booking
• 15% when booking 3 excursions per booking
• 20% when booking 4 or more excursions per booking

Types of Excursion Packages and Programmes

1. Authentic Encounters — a true immersion into local culture
These excursions allow you to experience the genuine atmosphere of local communities, visit traditional sites, explore off-the-beaten-path corners, and discover ancient crafts and the everyday life of port cities.

What’s included?
• Walking tours through historic neighbourhoods with local residents.
• Demonstrations of traditional crafts and trades in local workshops.
• Introduction to regional folklore and the daily life of port communities.

Who is it for?
For those who seek authenticity, avoid large crowds, and want to experience a country from the inside.

2. National Geographic Day Tours — excursions with certified experts
Unique day tours developed in partnership with National Geographic. They offer in-depth scientific and historical exploration led by specially trained professional guides.

What’s included?
• Themed itineraries focused on archaeology, geography and biodiversity.
• A portion of the proceeds supports the global scientific research of the non-profit National Geographic Society.

Who is it for?
History and science enthusiasts, photography lovers, and those who seek exclusive, in-depth knowledge about a region.

3. Shore Excursion Bundles — combined tour packages
A personalised selection of several key excursions under a single loyalty programme, guaranteeing a significant discount prior to departure.

What’s included?
• Cost-effective pricing (savings of up to 20% compared to purchasing on board).
• Complete freedom to combine sightseeing tours across different cities on the itinerary.

Who is it for?
Practical travellers who plan an action-packed excursion programme at every port.

4. Action & Adventure — active pursuits and sport
Dynamic programmes combining sightseeing with moderate or intense physical activity in the open air.

What’s included?
• Water activities: snorkelling, sea kayaking, high-speed boat rides.
• Land adventures: trekking in national parks, jeep safaris or quad bike excursions.

Who is it for?
Young, active travellers and anyone who loves speed, movement and adrenaline.

5. Culinary & Wine Tours — gastronomic discoveries
Specialist tours focused on exploring the culinary traditions of the region, featuring tastings of authentic local products.

What’s included?
• Visits to family-run wineries, olive groves and cheese dairies with tasting menus.
• Cooking masterclasses in local cuisine taught by resident chefs.

Who is it for?
Food lovers, hedonists and connoisseurs of authentic cuisine and fine wines.

6. Family-Friendly Excursions — fun for the whole family
Excursions with gentle walking routes and interactive elements, adapted for comfortable travel with children.

What’s included?
• Visits to theme parks, aquariums, interactive museums or castles.
• Logistics designed to avoid long, tiring walks; comfortable air-conditioned coaches.

Who is it for?
Families travelling with children of any age or elderly relatives.

Benefits of Celestyal Cruises Excursion Packages

High Quality of Service
• Official licensed guides with expert knowledge.
• Modern air-conditioned tourist coaches.
• Smooth organisation of shore disembarkation and group assembly.

Flexibility and Variety
• A wide choice of tours at every port — from simple sightseeing to complex expeditions.
• Programme timings are scheduled to leave guests time for independent exploration.

Exclusivity and Unique Itineraries
• Priority disembarkation at port (no queuing for tender boats where required).
• Exclusive access arrangements to restricted heritage sites, bypassing general tourist queues.
• An extended cultural programme designed exclusively for Celestyal passengers.

Safety and Return Guarantee
Full accompaniment and complete financial and legal responsibility of the cruise line for the safety of passengers ashore, including an unconditional guarantee of return to the vessel.

On board Celestyal Cruises ships, passengers have the opportunity to order special packages for celebratory events to make their journey even more memorable. These packages may include a variety of elements such as romantic dinners, breakfast in bed, couples’ massages, floral arrangements, and other delightful additions. Current information about available celebration packages, their contents, and pricing may vary depending on the itinerary, season, and specific ship.

IMPORTANT: the information provided is for reference purposes only and may change depending on the cruise selected.
Please confirm the current terms with your cruise specialist at Four Gates Group.ur Gates Group.

How to order a celebration package:
• Before the cruise: through your personal account on the official Celestyal Cruises website.
• During the cruise: you may visit the guest services desk on board, where staff will provide information about available packages and assist you with placing your order.

Examples of Available Packages

1. Wedding Packages & Anniversaries
• Special symbolic wedding ceremonies or vow renewal ceremonies on board, conducted by ship officers
• Romantic dinner for two at a specialty restaurant with personalised service
• Continental breakfast with sparkling wine delivered directly to your cabin
• Relaxing couples’ spa massage in the authentic atmosphere of Sozo Wellness
• Cabin decorated with fresh flowers, rose petals, and a welcome card
• Exclusive visit to the ship’s captain’s bridge and a commemorative certificate signed by the Captain

2. Birthdays & Signature Packages (Touch of Class / Sparkling Wake Up)
• Touch of Class Package: sparkling wine, a plate of fresh seasonal fruits, chocolate-dipped strawberries, and a live rose delivered to the cabin at embarkation
• Sparkling Wake Up Package: premium morning breakfast delivered to your cabin or balcony with a bottle of sparkling wine and freshly squeezed juices
• Champagne Under the Stars Package: a bottle of premium French Taittinger champagne, served on the open deck under the stars with exquisite canapé desserts
• Celebratory VIP table booking for two in the front rows of the main show lounge for the evening performance

3. Custom Cakes & Flowers
• Floral arrangements made from fresh seasonal flowers, created by on-board decorators and delivered to the cabin on the celebration date
• Signature celebration cakes, pastries, and cupcakes catering for groups of 2 to 16 people, with the option of a personalised inscription and service in any restaurant or cabin

Internet packages from Celestyal Cruises provide high-speed satellite connectivity on board through the cutting-edge Starlink technology by SpaceX, available across all of the company’s cruise ships. As part of the all-inclusive Celestyal One fare, every passenger automatically receives free unlimited basic Wi‑Fi access (Essential WiFi) for the entire duration of the voyage. Simple upgrade options are available for extended internet use and streaming. Wi‑Fi is accessible in cabins, lounges, restaurants, on decks, and in all other public areas of the ship.

IMPORTANT: the information provided is for reference purposes only and may vary depending on the cruise or itinerary. Please confirm current terms with your cruise expert Four Gates Group or the Celestyal Cruises support team.

Basic Internet Included in the Celestyal One Fare (Free of Charge)

What’s included?
- Completely free unlimited Essential Wi‑Fi access for every guest on board.
- Suitable for browsing the web, checking email, and sending text messages via popular messaging apps (e.g. WhatsApp, Messenger).

Benefits:
- Automatically activated for all passengers at no extra charge.
- Keeps you connected with loved ones throughout the entire cruise with no data volume limit.
- Runs reliably thanks to a next-generation low-orbit satellite system.

Important details:
- No data traffic limit, but speed is optimised for basic tasks.
- Video calls, streaming, and downloading large files are not supported.
- Designed for a single device connection per guest.

Premium Internet Access Upgrade — Premium Wi‑Fi

What’s included?
- Enhanced paid access with higher speeds and increased bandwidth.
- Full support for social media, including photo uploads, video viewing, and content publishing.

Benefits:
- A well-balanced solution for active users and those combining leisure with remote work.
- Provides comfortable speeds across all public areas and cabins throughout the ship.
- Option to purchase the service at a favourable rate before the cruise begins or directly during the voyage via the on-board portal.

Important details:
- Payment is made according to the cruise company’s rates (please confirm the current EUR pricing before booking).
- Allows sending large files, using cloud storage, and watching streaming video.
- Available under flexible pricing plans depending on the cruise duration.

Internet for Streaming & Video Calls — Streaming Wi‑Fi

What’s included?
- The maximum Starlink satellite internet speed package available on board.
- Perfect for high-definition streaming (HD/4K) and using platforms such as Netflix, YouTube, and more.

Benefits:
- The highest available speed with minimal signal latency at sea.
- Enables stable video conferences on Zoom or Teams and video calls with family and friends.
- Simple connection in just a few clicks via the ship’s captive portal.

Important details:
- The package has no gigabyte limits for the duration of the cruise.
- Special discounts apply when purchased in advance before the voyage begins.
- The number of simultaneous device connections depends on the selected premium package configuration.

Pre-purchase of Services (Pre-purchase)

What’s included?
- Arrangement of additional premium-level internet options prior to boarding through a cruise agent.
- Price locked in EUR, protecting against potential changes to on-board rates.

Benefits:
- Save up to 15–30% compared to purchasing the same access directly during the cruise.
- Instant activation of upgraded internet speed immediately after check-in on board.
- Payment is included in the overall pre-paid services bill.

Important details:
- It is recommended to order or upgrade internet packages no later than a few days before departure.
- All transactions are reflected in your personal account.
- Cancellation or modification of a pre-paid package is governed by the standard Celestyal Cruises terms and conditions.

Multi-device Connection (Multi-device)

What’s included?
- Option to extend premium packages for simultaneous use across multiple devices (smartphones, tablets, laptops).
- Special family offers for connecting 2 to 4 devices at once.

Good to know:
- A more cost-effective option for families or couples compared to purchasing separate premium packages for each device.
- Ideal for travellers who need to use a work laptop and a personal phone at the same time.
- Setup and access management are easily handled through the on-board authorisation menu.

Celestyal Cruises offers a wide selection of cabins tailored to different budgets and guest preferences — from compact interior options to spacious suites with private balconies. Regardless of the selected category, all cabins provide comfortable accommodation, Greek hospitality, and access to onboard amenities.

1. Interior Staterooms

Class: Standard
Features: The most affordable cabin category without windows, ideal for travelers who spend most of their time outside the cabin, attending onboard events or shore excursions.

• Area: 12–17 m²
• Location: Decks 4, 5, 9, 10
• Amenities: Two single beds or one double bed, bathroom with shower, air conditioner with temperature control, TV, hairdryer, safe, telephone
• Additional: Some cabins may have a third or fourth sleeping place (fold-down bed or sofa)

2. Exterior Staterooms

Class: Classic
Features: Cabins with windows (portholes) that offer sea views. Most provide natural lighting that creates a spacious atmosphere.

• Area: ~19 m²
• Location: Decks 4, 5, 6, 9
• Amenities: Window, two beds or one large bed, bath or shower, TV, safe, hairdryer, telephone
• XBO: Cabins with a window, but with a limited or partially obstructed view (e.g., due to ship equipment)

3. Suites

Class: Premium
Features: Luxurious, spacious apartments with balconies, enhanced service level, and exclusive privileges. Perfect for guests who value privacy, space, and extra comfort.

Junior Suites
• Area: ~21 m²
• Location: Decks 9 and 10
• Features: Private balcony, sitting area, bathroom with jacuzzi or shower, minibar, TV, safe, hairdryer, telephone
• Additional: Ideal for couples or small families

Grand Suite
• Area: ~35 m²
• Location: Deck 10
• Features: Spacious living room, extended balcony, large bathroom, additional service
• Additional: Personalized minibar, priority during embarkation and disembarkation

Penthouse Suite
• Area: ~88 m²
• Location: Deck 10
• Features: Large private terrace, separate bedroom, dining area, bathroom with jacuzzi, lounge area, exclusive service
• Additional: The highest level of luxury on board, personalized service

General Amenities in All Cabins
• Air conditioner with temperature control
• Daily cleaning and servicing
• TV with satellite channels
• Mirror and dressing table
• Writing desk, wardrobe, telephone
• Safe for storing valuables
• Bathroom with toilet and cosmetic amenities
• 110/220 V sockets

Celestyal Cruises offers a wide range of options for every travel style — from practical solutions to a true premium getaway with views of the Aegean Sea.

Celestyal Cruises offers a single Celestyal One fare, ensuring simplicity of choice and maximum comfort for travelers with no hidden costs or unexpected surcharges. 

IMPORTANT: this information is provided for informational purposes only and may vary depending on the chosen cruise.
Please verify the current terms and conditions with your Four Gates Group cruise specialist.

All-Inclusive Celestyal One Fare
A single cruise line fare that includes:
• Accommodation in the selected cabin category.
• Breakfast, lunch, and dinner in the main restaurants, as well as additional snacks at the Greek Deli and Pizza Oven during specified hours throughout the day.
• Unlimited soft drinks during meals in the main restaurants (Thalassa and Taverna), as well as filtered coffee, tea, water, and juices throughout the day (from 6:30 AM to 10:00 PM).
• Basic Internet access (Essential WiFi) for browsing web pages, email, and messengers.
• Daytime and evening entertainment programs, including shows, live music, access to the swimming pool and fitness center.
• All port charges and gratuities are already included in the cruise fare.
• Shuttle bus transfer from the ship to Mykonos town (if scheduled on the itinerary).

Especially for Celestyal Cruises guests, Four Gates Group specialists have gathered the most frequently asked questions and provided answers.
The information is sourced from official Celestyal Cruises materials.

IMPORTANT: information may change or be updated. Please consult your Four Gates Group cruise expert for answers to your important questions.

1. What languages are spoken onboard?
The primary language onboard is English. For international guests, services are also provided in German, French, and Spanish, including daily programs, restaurant menus, and reception assistance.

2. What entertainment and activities are available onboard?
• Evening shows, including Cirque Fantastic performances.
• Live music, karaoke, and dancing.
• Workshops in Greek dancing, cooking, and language.
• Sports activities: pools, fitness center, yoga.
• Sozo Health Spa for relaxation.

3. What restaurants and dining options are available onboard?
Cruise fare includes meals in main restaurants such as Thalassa, Taverna, and Smoked Olive. Guests can enjoy breakfast, lunch, and dinner with a variety of Mediterranean dishes. Snacks are also available during the day at Greek Deli and Pizza Oven.

4. Is internet available onboard?
Yes, basic Wi-Fi is included in the cruise fare – suitable for browsing and messaging. Higher-speed packages are available for purchase.

5. What services are available for guests with reduced mobility?
Celestyal Cruises provides specially equipped cabins and access to public areas to ensure comfort for all guests.

6. What are the smoking policies onboard?
Smoking is only permitted in designated outdoor areas. Smoking is prohibited in all other areas, including cabins, restaurants, and theaters.

7. Is there a medical center onboard?
Yes, each ship has a medical center staffed by qualified professionals providing first aid and basic medical services.

8. What currency is used onboard?
The onboard currency is the euro (€). All purchases are charged to an onboard account, payable at the end of the cruise.

9. Is there a laundry service onboard?
Yes, laundry services are available for an additional fee. Details can be obtained from the information desk or your cabin steward.

10. How can I find the daily schedule of events?
A daily program is delivered to your cabin with information on activities, restaurant and bar hours, and other services. This information is also available on interactive screens in public areas.

11. What documents are required for boarding?
A valid passport and any necessary visas for countries on your itinerary are required. Please check visa requirements in advance.

12. Can I bring alcoholic beverages onboard?
No, bringing your own alcohol onboard is not allowed. Alcohol is available for purchase in onboard bars and restaurants.

13. Are there ATMs or currency exchange onboard?
There are no ATMs onboard. Guests are advised to carry cash or use credit cards for onboard purchases.

14. What safety measures are in place onboard?
Celestyal Cruises adheres to international safety standards. Safety drills are conducted regularly, and onboard security ensures passenger safety.

15. Who can I contact for assistance onboard?
A hospitality desk is available 24/7 on each ship to provide information and assistance.

16. What is the onboard temperature?
Temperature is maintained at a comfortable level. We recommend bringing warmer clothing for outdoor or air-conditioned areas.

17. What clothing should I bring for the cruise?
Casual clothes for daytime and formal wear for evening events are recommended. Also bring sneakers, sunglasses, a windbreaker, swimsuit, and flip-flops.

18. How can I store valuables safely?
Each cabin is equipped with a safe for storing valuables.

19. How can I find my way around the ship?
Interactive screens and maps are available in public areas, and staff are always ready to assist.

20. Are pets allowed onboard?
Pets are not allowed onboard, with the exception of guide dogs for guests with disabilities.

21. Can I bring small electrical appliances?
Only chargers, laptops, cameras, and electric shavers are permitted. Hairdryers are available in each cabin.

22. Can I use sun loungers onboard?
Yes, sun loungers are available on open decks free of charge.

23. Can I change my cabin after boarding?
Yes, subject to availability and approval from ship administration. Additional charges may apply depending on the new cabin category.

24. Is there a spa or beauty salon onboard?
Yes, the Sozo Spa features a sauna, steam room, and massages. Beauty salon services such as manicures, pedicures, and haircuts are also available.

25. Is baby food available onboard?
Yes, baby food is available. Please inform the restaurant staff in advance.

26. What amenities are provided in the cabin?
Each cabin includes linens, towels, soap, shampoo, shower gel, a hairdryer, and a safe. Cribs and high chairs are available upon request.

27. How much luggage can I bring?
There is no set limit, but bring only what you can carry comfortably. Airline luggage restrictions apply for flight travel.

28. Where do I leave my luggage after boarding?
Luggage is delivered directly to your cabin. Make sure to attach the luggage tags provided by the cruise line.

29. What should I do if my luggage is damaged?
Report any damage to the reception desk or guest services immediately.

30. Can people contact me during the cruise?
Yes, satellite communication is available. You can use your mobile phone in roaming or use the ship’s telecommunication and internet services.

31. Is a deposit or credit card registration required at boarding?
Yes, a credit or debit card must be registered, or a cash deposit made.

Important: Four Gates Group cruise experts recommend replenishing the onboard card with cash. In case you have tied your bank card to the onboard card, the bank may freeze an amount equal to the expenses on board. The frozen funds will be returned to you, but this may take from several days to a month.

32. Can I travel solo?
Yes, Celestyal Cruises offers special rates for solo travelers, sometimes without a single supplement.

33. Can I book photo services onboard?
Yes, onboard photographers are available. Photos can be viewed and purchased at the photo gallery.

34. Are family cabins available?
Yes, cabins with extra beds and connecting rooms are available. Children’s clubs and programs are also offered.

35. Can I change the cruise itinerary?
Itineraries cannot be changed, but you can book alternative shore excursions or stay onboard during port stops.

36. Should I arrive at the port early?
Yes, arrive at least 3 hours before departure to allow time for check-in.

Important: it is strongly recommended to be onboard at least 2 hours before departure!

Online registration for your cruise is a mandatory procedure to receive your cruise tickets. Especially for guests of Celestyal Cruises, the specialists at Four Gates Group have prepared a detailed section dedicated to the online registration process.
The information is sourced from official Celestyal Cruises resources.

IMPORTANT: information may change and be updated. Please confirm any important questions with your Four Gates Group cruise expert.

Of course, if you booked your cruise through Four Gates Group, you don’t need to spend time reading all the information and going through the exhausting online check-in process. Your cruise expert will do the check-in for you!

1. Why do I need to complete web check-in?
Web check-in is required to collect your personal data necessary for issuing your e-ticket and boarding pass. This helps speed up the boarding process and ensures safety during the cruise. All guests must complete this procedure before departure.

2. What is the difference between an e-ticket and a boarding pass?
E-ticket: a confirmation of your booking that includes information about the itinerary, cabin, and other details.
Boarding pass: a document with a QR code that is scanned when boarding the ship. It is also used for identification when entering and exiting the vessel in ports.

3. How can I receive my e-ticket or boarding pass?
After completing web check-in, you will receive your e-ticket and boarding pass at the email address you provided. If you booked your cruise through a travel agency, please contact your agent to receive these documents.

4. When does online check-in open?
Online check-in is available 3 days before the cruise departure date. It is recommended to complete the process at least one day before departure to avoid delays during boarding.

5. How do I complete online check-in?
Online check-in can be completed through the “My Online Check-In” section on the official Celestyal Cruises website or using the Celestyal Cruises mobile app.
- Go to the official website: celestyal.com
- Log into your account or create a new one
- Select your booked cruise
- Click “Online Check-In”
- Fill in the following information:
   • Passport details
   • Contact information
   • Payment information
   • Emergency contact
   • Transfer information (how you are arriving to/from the port)
- Upload a passport-style photo for each passenger
- Select your arrival time at the terminal
- Confirm and submit the form

6. What documents do I need to provide during online check-in?
During online check-in, you will need to provide:
- Passport details
- Visa information (if applicable)
- Credit card details to cover onboard expenses
- Emergency contact information
- Complete a health declaration form

7. Do I need to select an arrival time at the port?
Yes, during online check-in you must choose your arrival time at the port. This helps avoid passenger congestion and ensures a smooth boarding process.

8. What should I do if I don’t complete online check-in in time?
If you didn’t complete online check-in in advance, you should arrive at the port after 14:00 on the day of departure. However, this may cause delays during boarding.

9. Do I need to bring proof of online check-in with me?
Yes, after completing online check-in you will be provided with a Port Arrival Form. It is recommended to print it and have it with you when arriving at the port.

10. Can I edit my information after completing online check-in?
Yes, you can edit some information after completing online check-in through the “My Reservations” section on the official website or in the mobile app.

11. Is it mandatory to complete online check-in before arriving at the port?
Yes, Celestyal Cruises strongly recommends all passengers complete online check-in in advance. This speeds up the boarding process and reduces waiting time at the port.

12. How long does online check-in take?
The check-in process takes approximately 15–25 minutes per cabin, provided you have all necessary information ready (passports, photos, contact details, payment information).

13. Can I complete online check-in for my whole family at once?
Yes, if all family members are booked under the same reservation, you can complete check-in for all passengers at once within a single account.

14. What should I do if I can’t upload photos for check-in?
If the photo upload doesn’t work, you can complete photo identification directly at the port before boarding. However, this may slow down the check-in process.

Specially for guests of Celestyal Cruises, the specialists at Four Gates Group have selected the most frequently asked questions and provided answers to them.
Information is taken from official sources of the cruise company Celestyal Cruises.

IMPORTANT: information may change and be updated. Please clarify answers to questions that matter to you with your cruise expert at Four Gates Group.

1. How does the onboard payment system work?
Celestyal Cruises operates a fully cashless payment system onboard, making your stay more convenient and secure. After boarding, each guest’s onboard account is activated, which is used for all purchases and payments onboard — from drinks and meals to excursions, shopping, spa treatments, laundry services, and more.
To use the system, guests must link to their onboard account:
- a credit or debit card — this can be done during online check-in or immediately after boarding;
- a cash deposit — if you prefer not to use a bank card, you can deposit cash to your account at the Guest Services desk.
The onboard card of Celestyal Cruises serves as your cabin key and the primary means of identification and payment. You use it for every purchase, and expenses are automatically charged to your onboard account.

Important: cruise experts at Four Gates Group recommend topping up the onboard card with cash. If you have linked your bank card to the onboard card, the bank may freeze an amount equivalent to your onboard spending. The frozen funds will be returned to you, but this may take anywhere from a few days to a month. 

To avoid funds being blocked on your card, it is recommended to use a cash deposit or top up CelestyalPay — the cruise company’s official digital wallet, which also provides bonuses when topped up before the cruise.
Thus, the onboard payment system of Celestyal Cruises combines simplicity, control, and security — allowing you to enjoy the cruise without unnecessary worries.

2. What is CelestyalPay and how do I use it?
CelestyalPay is a prepaid digital wallet for food and beverage purchases onboard.
Prepaid onboard accounts and CelestyalPay deposits
• The official system for advantageous financing of bars and paid restaurants. You deposit a fixed amount before the cruise, and the company gives you a monetary bonus, increasing the balance of your cruise card:
• Onboard Account C100 — you pay 100 USD / EUR, the company gives a bonus of +15 USD / EUR (total on card: 115 currency units for coffee or wine)
• Onboard Account C200 — you pay 200 USD / EUR, the company gives a bonus of +35 USD / EUR (total on card: 235 currency units for signature cocktails or house smoothies)
• Onboard Account C300 — you pay 300 USD / EUR, the company gives a bonus of +55 USD / EUR (total on card: 355 currency units, fully covering dinner at Smoked Olive or lunch at Grill Seekers)
• Onboard Account C500 — you pay 500 USD / EUR, the company gives a bonus of +100 USD / EUR (total on card: 600 currency units for a premium 3-course dinner at Pink Moon or an exclusive chef’s experience)
• Onboard Account C750 — you pay 750 USD / EUR, the company gives a bonus of +175 USD / EUR (total on card: 925 currency units, covering a luxurious dinner at Grill Seekers with a bottle of wine or a large set of signature Alchemy cocktails)
• Onboard Account C1000 — you pay 1000 USD / EUR, the company gives the maximum bonus of +250 USD / EUR (total on card: 1250 currency units for full freedom of choice of premium alcohol, coffee, and delicacies throughout the entire cruise)

3. Can I use cash onboard?
Celestyal Cruises primarily operates a cashless payment system. However, you can make a cash deposit to your onboard account at the Guest Services desk.

4. Do I need to leave gratuities?
All port fees, service charges, and crew gratuities are already included in the cruise price. This allows guests to plan their budget without any additional expenses.

5. What additional expenses might arise during the cruise?
While most services are included in the cruise price, some additional costs may arise, including:
• Alcoholic and specialty non-alcoholic beverages.
• Specialty restaurants and in-cabin dining.
• Excursions at ports of call.
• Spa treatments and salon services.
• Souvenirs and photographs.
• Premium internet packages (with higher speeds) and phone calls.

6. How can I monitor my expenses during the cruise?
You can view your onboard account at any time via the mobile app or by visiting the Guest Services desk. It is recommended to check your account regularly to avoid unexpected charges.

7. Can I receive a detailed expense report after the cruise?
Yes, at the end of the cruise you will receive a detailed report of all expenses made using your onboard card. This report can be provided electronically or in printed form.

8. Can I pre-pay for certain services before the cruise?
Yes, through your account on the Celestyal Cruises website, you can pre-book and pay for certain services such as excursions, specialty restaurants, and other activities. This will help you better plan your budget and avoid queues onboard.

9. Can I limit children’s spending onboard?
Yes, during online check-in or at the Guest Services desk, you can set spending limits for children or completely disable the ability to make purchases using their onboard cards. This helps avoid unexpected expenses.

10. Are there ATMs onboard?
Some Celestyal Cruises ships may have ATMs, but their availability is not guaranteed. It is recommended to carry the necessary amount of cash or use payment cards for purchases.

Celestyal Cruises strives to ensure a high level of medical service and its accessibility for all guests. Specialized medical centers operate on board the company’s liners, staffed with qualified personnel and equipped with everything necessary to provide first medical aid. Guests with special medical needs can inform Celestyal Cruises in advance at the time of booking in order to receive the necessary support during the trip.Especially for Celestyal Cruises guests, Four Gates Group specialists have selected the most popular questions and provided answers to them.
Information is taken from official sources of the Celestyal Cruises cruise company.

IMPORTANT: information may change and be updated. Please clarify answers to important questions with your Four Gates Group cruise expert.

1. Medical center on board
Each Celestyal Cruises liner has a fully equipped medical center that operates around the clock (24/7). The medical staff includes qualified doctors and nurses who are ready to provide assistance in case of emergencies or minor illnesses.

2. What equipment is in the medical center on board?
The medical center on board Celestyal Cruises is equipped with basic diagnostic and resuscitation equipment, including:
- Defibrillator (AED)
- Devices for measuring blood pressure, temperature, and oxygen levels in the blood
- Oxygen cylinders
- First aid supplies

3. Do medical services on board require payment?
Yes, medical services on board are paid. It is recommended to have comprehensive travel medical insurance that covers treatment and evacuation costs.

4. Is medical insurance accepted on board?
The medical center can provide a detailed invoice for subsequent reimbursement by your insurance company. However, insurance policies are not processed directly on board.

5. What should I do if I experience symptoms of illness during the cruise?
In case of symptoms of illness, you should immediately contact the medical center on board to receive the necessary assistance.

6. Is it necessary to report existing medical conditions before the trip?
Yes, passengers with medical conditions are advised to report them at the time of booking in order to ensure appropriate conditions and support on board.

7. Is it allowed to travel during pregnancy?
Women can travel up to the 24th week of pregnancy if they have written confirmation from a gynecologist about the ability to travel. Women who reach or exceed 24 weeks of pregnancy during the cruise are not allowed to travel.

8. Are wheelchairs or other aids for persons with limited mobility available on board?
Special cabins and areas are provided on board for guests with limited mobility. Guests must inform about their needs at the time of booking to ensure proper conditions.

9. Is it allowed to bring medical equipment with you?
Yes, passengers may bring medical equipment such as wheelchairs or oxygen therapy devices. It is necessary to inform about this at the time of booking to ensure safe transportation and storage.

10. What measures are taken to prevent the spread of infections?
Celestyal Cruises has implemented enhanced sanitation measures and medical protocols to ensure the safety of guests. It is recommended to have appropriate medical insurance that covers treatment and evacuation in case of illness.

11. Transportation of medications
Guests are advised to carry a sufficient supply of necessary medications for the entire duration of the cruise. Medications should be transported in their original packaging along with a prescription or medical certificate. If medications require special storage conditions, Celestyal Cruises should be informed in advance to arrange appropriate conditions.

12. Limited mobility
- Special cabins and areas are provided on board for guests with limited mobility.
- In some ports, there may be disembarkation restrictions for passengers with special needs.
- Use of personal wheelchairs and scooters is allowed (they must be stored in the cabin).
- Guests with limited mobility must inform about their needs at the time of booking to ensure appropriate conditions on board and during excursions.

13. Guests with special needs — visual impairment
Most Celestyal Cruises liners offer facilities for guests with visual impairments, such as:
- Tactile signs and Braille inscriptions in public areas.
- Possibility to travel with a guide dog.
- Staff trained to assist guests with visual impairments.
Guests with visual impairments are advised to inform about their needs at the time of booking to ensure appropriate conditions on board.

At the moment, Celestyal Cruises does not have a classic individual loyalty program for separate travelers, but it offers a special program for organized group travel — Group Amenity Points Program (GAP). It is designed to encourage loyal customers who travel as part of a group by offering them bonuses, benefits, and additional opportunities to enhance their cruise experience.Especially for Celestyal Cruises guests, Four Gates Group specialists have selected the most popular questions and provided answers to them.
Information is taken from official sources of the Celestyal Cruises cruise company.

IMPORTANT: information may change and be updated. Please check answers to important questions with your Four Gates Group cruise expert.

1. What is the Group Amenity Points Program (GAP)?
It is a loyalty program for groups that allows the accumulation of special GAP points based on the itinerary, departure date, and number of passengers in the group. Points can be used to receive additional benefits on board.

2. Who can participate in the GAP program?
Only organized groups making reservations through official representatives of Celestyal Cruises can participate in the program. The minimum number of participants for a group booking is usually between 8 and 16 people (depending on the itinerary).

3. How to join GAP?
After the group booking is confirmed, the program is activated automatically. Points are awarded according to the terms of the specific cruise, and all details are discussed with a travel agent or a cruise company representative.

4. What are the main benefits of participation?
• Complimentary cabins for group leaders.
• Onboard credits for additional services.
• Private cocktail receptions.
• Discounts on shore excursions.
• Special privileges on board depending on the group size.
• Additional gifts or services upon request.

5. Does the program apply to individual passengers?
Currently, Celestyal Cruises does not have a loyalty program for individual passengers. All GAP benefits are exclusively targeted at organized groups.

6. Can GAP be combined with other promotions or discounts?
Combination terms depend on the specific cruise date and special offers. Some bonuses may be combined with other promotions, but it is always necessary to confirm the possibility of combination with your cruise expert.

7. How to find out the number of accumulated GAP points?
Information about awarded points is provided to the organizer of the group booking after the application is confirmed. The number of points depends on the cruise conditions, number of passengers, and the duration of the trip.

8. Can GAP points be lost?
Yes. If the group cancels the booking or does not use the awarded points within the applicable season, those points may be annulled. Conditions vary depending on the travel date.

9. Can GAP points be transferred to another group?
No. GAP points are non-transferable and tied to a specific group booking.

10. What are the limitations of the program?
• The program is valid only within the available quota of GAP cabins.
• Conditions may change without prior notice.
• GAP does not guarantee availability of benefits for every sailing — this depends on availability.
• Celestyal Cruises reserves the right to modify or terminate the program at any time.

11. How to cancel participation in the program?
Participation can only be canceled by withdrawing the group booking. All GAP bonuses will be annulled in this case.

12. How to get detailed consultation about GAP?
Please contact your Four Gates Group cruise expert or reach out to an official representative of Celestyal Cruises to receive personalized information about program participation and point accrual.

Especially for Celestyal Cruises guests, the specialists at Four Gates Group have selected the most frequently asked questions and provided answers to them.
The information is taken from official sources of the cruise company Celestyal Cruises.

IMPORTANT: the information may change or be updated. Please confirm answers to important questions with your Four Gates Group cruise expert.

1. What shops are available onboard Celestyal Cruises ships?
Celestyal Cruises ships offer a variety of boutiques, including:
• Duty-free shops (alcohol, tobacco, perfumes, cosmetics, accessories).
• Jewelry stores (including traditional Greek items).
• Boutique Agora (souvenirs, Greek wine, spices, cosmetics, artisan goods).
• Essentials Shop (sunscreen, hygiene items, medications, travel goods).
• Photo gallery (purchase of professional photos taken during the cruise).

2. Are the shops duty-free?
Yes, all shops onboard operate as duty-free. This allows you to purchase goods without VAT and other taxes, saving up to 30% compared to land-based prices.

3. When are the shops open?
Boutiques are open only while the ship is in international waters. During port calls, shops are closed in accordance with international customs regulations. The schedule is published daily in the onboard program.

4. Can purchases be paid in cash or by card?
Payments are made exclusively through the Celestyal cruise card, which is linked to your credit card or pre-paid deposit. Direct cash payments are not accepted in the shops.

5. Which credit cards are accepted?
Visa, MasterCard, and American Express are accepted onboard. Maestro and some other debit cards may not be supported.

6. Are there any discounts or special offers in the shops?
Yes, there are seasonal promotions, themed discount days, sales on perfumes, jewelry, and souvenirs. Details are published in the daily onboard program or communicated by staff.

7. Can items purchased onboard be returned or exchanged?
Returns and exchanges are possible according to Celestyal Cruises’ return policy. The item must be in its original packaging, unused, and with a receipt. Returns are only allowed before the end of the cruise.

8. Can alcohol be purchased and consumed during the cruise?
Alcoholic beverages purchased in duty-free shops are stored by the crew and returned to passengers at the end of the cruise. Consumption onboard is prohibited.

9. Are there exclusive Celestyal Cruises items?
Yes. The boutiques offer unique souvenirs, collectible items, branded clothing, products with the company logo, and original Greek products not available on land.

10. Can purchases be made without the Celestyal cruise card?
No, all purchases are made exclusively via the cruise card, which serves as your onboard digital wallet.

11. Is branded clothing and accessories available?
Yes, the shops offer collections from European brands as well as exclusive items available only during the cruise.

12. Can personal hygiene items be purchased?
Yes. Boutiques offer toothbrushes, toothpaste, shampoos, deodorants, sunscreen, and other personal care products.

13. Are there items for children?
Yes. Shops include toys, children’s clothing, kids’ accessories, sweets, and beach items.

14. Can items be delivered to the cabin?
Yes. Suite-category passengers can use the personal shopping service with delivery to the cabin or enjoy a private jewelry viewing.

15. Are there gift sets?
Yes. Shops offer gift boxes, cosmetics, packaged wine, and themed souvenir sets.

16. When are large purchases (e.g. alcohol) handed out?
According to customs regulations, alcoholic beverages and other large purchases are handed over to passengers only on the last evening of the cruise before disembarkation.

17. Can items be pre-ordered before the cruise?
No. A pre-cruise online order system is currently not available.

Especially for guests of Celestyal Cruises, specialists from Four Gates Group have selected the most popular questions and provided answers to them.
The information is taken from official sources of the cruise company Celestyal Cruises.

IMPORTANT: the information may change and be updated. Please check with your Four Gates Group cruise expert for answers to important questions.

1. What entertainment can be found on board?
Celestyal Cruises regularly offers the following activities on board:
- daily theatrical performances (musicals, magic shows, cultural programs);
- dance lessons and parties;
- art and craft workshops;
- fitness and yoga sessions;
- language courses;
- quizzes and interactive games.

2. Are there any daytime activities while the ship is docked in port?
Yes, some entertainment programs may also take place while the ship is docked. These may include dance classes, fitness sessions, or other activities. Current information can be found in the ship’s daily program.

3. Is there an additional charge for the shows?
All evening shows and entertainment programs are included in the cost of the cruise.

4. What shows can be expected on board?
Guests can enjoy:
- musicals;
- magic shows;
- theatrical performances;
- shows with Greek cultural themes.
The program varies depending on the itinerary.

5. Is it necessary to book tickets to the theater?
Information about booking tickets for the shows is not provided. It is recommended to clarify this on board.

6. Is there a specific dress code for the shows?
• During the day: casual wear.
• In the evening: smart casual.
• For gala evenings or the Captain’s cocktail: elegant attire (suits, dresses, etc.).

7. Are there shows for children and families?
Yes, shows that are suitable for the whole family — both adults and children — are held on board.

8. Where can I find the schedule of all shows and activities?
The schedule is available in the daily program provided on board or on the official website celestyal.com.

Especially for Celestyal Cruises guests, the experts at Four Gates Group have selected the most popular questions and provided answers to them.
The information is gathered from official sources of the Celestyal Cruises line.

IMPORTANT: this information is subject to change and updates. Please verify the answers to questions important to you with your cruise expert at Four Gates Group.

1. Is Wi-Fi available on board Celestyal Cruises ships?
Yes, Wi-Fi is available in public areas and staterooms on all Celestyal Cruises ships. Connection quality depends on the vessel’s location and weather conditions.

2. What internet packages are available on board?
Celestyal Cruises offers a basic package (Essential Wi-Fi), which is now provided free of charge, as well as premium extended access packages (Premium/Upgrade). The cost and terms of the updated paid upgrades for high speed depend on the cruise duration and ship type.

3. Can an internet package be purchased in advance?
Yes, premium higher-speed packages or additional options can be purchased in advance at a discount through your personal account or during the cruise booking process.

4. Is there free Wi-Fi on the ship?
Yes! Thanks to the new single Celestyal One fare, every guest receives a free Essential Wi-Fi package for web browsing, emailing, and text messaging in messengers.

5. Does the internet work while the cruise is at sea?
Yes, thanks to modern satellite systems, the internet is available during sea crossings as well. Connection speed depends on the cruise ship’s geographical location.

6. Can the internet be used for video calls and streaming?
The free basic plan does not support streaming or video calls. To use services such as YouTube, Netflix, or video calling, you must purchase an enhanced premium package (Wi-Fi Upgrade).

7. Can multiple devices be connected to a single internet package?
The basic free Wi-Fi operates on a "one device per guest" basis. When purchasing premium upgrades, you can choose options to connect multiple devices simultaneously.

8. Are there computers with internet access on board?
The cruise line has completely transitioned to coverage via its own Wi-Fi network for passengers’ personal devices. Stationary internet corners are not provided on the new ships.

9. How long is the internet package valid?
The free Essential Wi-Fi package, as well as purchased premium packages, feature unlimited traffic data and are valid throughout the entire cruise from the moment of activation.

10. Where on board is Wi-Fi available?
Wi-Fi is available virtually throughout the ship, including all open decks, bars, restaurants, lounge areas, and staterooms.

11. How to activate devices on board?
You need to turn on Wi-Fi on your device, connect to the Celestyal onboard network, after which the internal portal will automatically open. To activate access, enter your cabin number and details from your cruise card.

12. Can devices be switched after activation?
One active profile works on one device at a time. If you wish to reconnect to another gadget (for example, from a phone to a tablet), you must log out on the first device and log in on the second one.

Celestyal Cruises pays great attention to protecting the health and safety of passengers and crew at every stage of the journey. All the company’s vessels operate in accordance with the requirements of the International Maritime Organization (IMO) and the SOLAS Convention (International Convention for the Safety of Life at Sea). Onboard, systems of physical, technical, and fire safety are implemented, along with regular crew training and mandatory procedures for passengers.

IMPORTANT: information may change and be updated. Please check all critically important issues before the cruise with your cruise expert at Four Gates Group or directly with Celestyal Cruises.

1. What safety measures are implemented onboard Celestyal Cruises vessels?
Celestyal Cruises applies a combination of standard international safety regulations and its own protocols to ensure the highest level of passenger protection:
• All passengers undergo a security check upon embarkation. Documents are verified, and luggage is scanned for dangerous or prohibited items, including firearms, knives, explosives, flammable liquids, and narcotics.
• Each passenger receives an individual access card that allows for monitoring entry and exit from the ship, as well as movements in designated zones. This system provides real-time accounting of every person onboard.
• CCTV surveillance systems are installed in public areas, allowing for incident detection and quick response.
• Cabins are equipped with electronic locks and safes to guarantee privacy and the security of belongings.
• All crew members undergo regular training, including fire drills, evacuation procedures, first aid, response to leaks, and water-based emergencies.

2. How is passenger evacuation conducted in emergencies?
Evacuation & Muster Drill is a key element of cruise safety. Before departure, all passengers must attend a safety briefing, during which they are shown:
• the location of life jackets;
• the route to the muster station;
• actions to take during a general alarm or evacuation;
• signals used in case of an emergency.In the event of an emergency, the vessel activates a multi-level alarm system, which includes:
• audio (sirens) and visual signals;
• centralized announcement system;
• clearly marked evacuation routes;
• clearly designated crew assignments for each passenger group.Lifeboats and life rafts exceed the number of people onboard, ensuring evacuation for everyone. Each passenger is required to have a life jacket (available in the cabin) during an evacuation.

3. How is child safety ensured onboard?
Celestyal Cruises ensures the comfort and safety of children through a number of measures:
- If needed, children under 12 may receive identification bracelets with parent or guardian contact information.
- If a child is in the kids’ club during an alarm, responsible staff will escort them to the children’s muster area where they will wait for their parents to proceed with evacuation.
- Onboard, there are special children’s areas (playgrounds, clubs) equipped with surveillance cameras and subject to regular safety checks.
- The dedicated crew responsible for working with children are trained in psychological support, evacuation of minors, and providing help in stressful situations.
- Children’s access to adult-only areas, such as casinos or 18+ pools, is restricted via the ship’s access control system.

4. How is access to the ship controlled?
Celestyal Cruises follows strict access protocols, which include:
- Pre-boarding document check: all passengers must present their personal documents (passport, visa, boarding pass).
- Issuance of access cards: cards are used to open cabins, make onboard payments, and log times of embarkation/disembarkation.
- Luggage is scanned via x-ray systems; hand luggage may also be manually checked by security staff.
- Controlled access to certain zones: dedicated control points are set up to restrict access to technical, VIP, or service areas.
- Information on a passenger’s presence onboard is stored in a centralized system, which allows for quick checks in critical situations.

5. How does Celestyal Cruises respond to emergencies such as natural disasters or technical problems?
The company has response protocols for incidents of any complexity level, including:
- Weather protection: through cooperation with international meteorological agencies, the ship may change its route in advance in the case of threatening forecasts.
- Crisis management: an onboard internal crisis management system is in place—each officer is aware of their responsibilities in case of fire, hull breach, power loss, or chemical hazard.
- Communication with passengers: announcements are made via loudspeakers, cabin TV systems, or the company’s mobile app.
- Evacuation to the nearest port: in case of serious technical failures, the ship heads to the nearest port, where safe accommodation or repatriation of passengers is organized.

6. What fire safety measures are implemented on Celestyal Cruises ships?
Celestyal Cruises employs modern fire safety technologies onboard:
- Automatic fire suppression systems: these include sprinklers, heat and smoke detectors that automatically trigger alarms and extinguishing systems.
- Hi-Fog water mist systems: a highly effective technology for flame localization in public and technical areas.
- Fire zones: ships are divided into sealed compartments with fireproof doors, ventilation systems, and automatic dampers.
- Crew drills: held weekly and include fire suppression scenarios, evacuation, and operation in smoke-filled conditions.

7. What should passengers do in case of a fire onboard?
In case of fire, passengers must:
• Stay calm: avoid panic and follow crew instructions.
• Do not use elevators: use stairs only to reach muster stations.
• Wear a life jacket: found in the cabin or available in muster areas.
• Follow markings and signals: evacuation paths are indicated with arrows and illuminated signs.
• Notify the crew of other passengers or children left in the affected area.

8. Are there special fire safety measures for children and teenagers?
Yes. Celestyal Cruises implements a wide range of child-specific safety solutions:
- Kids’ clubs are equipped with smoke detection systems, independent lighting, and emergency exits.
- Staff are trained to evacuate children even in smoke-filled areas, including carrying them or using special oxygen masks.
- Parents are provided with detailed fire safety instructions upon boarding and during information sessions.

1. What children’s programs are available on board Celestyal ships?
- Kids Club: a program for children aged 3 to 11 that includes creative activities, games, and entertainment under the supervision of professional staff.
- Teen activities: video games and interactive games in specially equipped zones.

2. Are there babysitting services for infants and toddlers on board?
Information about the availability of babysitting services for children under 3 is not specified. It is recommended to clarify this information before booking.

3. What safety measures are in place for children on board?
Children are supervised by qualified staff while participating in kids’ programs. Additional safety measures may vary depending on the specific cruise.

4. Is there a special menu for children on board?
Restaurants on board offer dishes that can be adapted for children. It is advisable to inform staff in advance of any dietary needs.

5. Can I bring baby food and formula on board?
Yes, it is allowed to bring essential baby food and formula. It is recommended to carry them in your hand luggage for easy access during embarkation.

6. Are there areas for family recreation on board?
Yes, the ship features pools, sports areas, and other zones suitable for the whole family to relax together.

7. Are medical services available for children on board?
Each ship has a medical center with qualified personnel ready to assist in case of need.

8. Can children stay in kids’ clubs while in port?
Information about whether children can stay in the clubs during port calls is not provided. It is recommended to confirm this before the cruise.

9. Are there age restrictions for children participating in shore excursions?
Some excursions may have age restrictions or may not be recommended for small children. Detailed information is available in each excursion description or from onboard staff.

10. Is advance booking required for kids’ programs?
It is recommended to book kids’ program spots in advance, as availability may be limited.

11. Are there special events for children?
Yes, a variety of activities are organized for children on board, including games, creative workshops, and other entertainment.

12. Are there special pools or water attractions for children?
There are pools suitable for children on board. Additional water attractions may vary by ship.

13. Are there special family cabins?
Different cabin types are available, including family-friendly options. It is recommended to review the cabin descriptions before booking.

14. Can I bring a stroller on board?
Yes, bringing your own stroller is allowed. It is advisable to inform the cruise line during booking.

15. Are there age restrictions for visiting the spa and fitness center?
Spa services are available for guests aged 18 and over. Children under 16 may use the fitness center only when accompanied by an adult.

16. Are there laundry and ironing services for children’s clothes?
Laundry and ironing services are available on board for an additional fee.

17. What documents are needed for traveling with a child?
A child must have a valid passport. A visa may be required depending on the itinerary. If a child travels with one parent or a guardian, a notarized letter of consent from the other parent may be required.

18. Can I arrange a child’s birthday celebration on board?
Information about birthday packages for children is not specified. It is recommended to contact the onboard staff for more details.