Virgin Voyages

Virgin Voyages — a cruise revolution from the Virgin brand.
This young, but already brightly declared itself brand has completely rethought the concept of a cruise holiday, focusing on style, freedom and innovation. Find out where it all began and how Virgin Voyages has become the new face of modern sea travel.
Virgin Voyages is a new generation cruise company, founded by the famous entrepreneur Richard Branson and his holding Virgin Group together with the investment company Bain Capital. The brand was officially launched in 2014, but the first liner set sail in 2020.
From the very beginning, the company positioned itself as an innovator in the cruise industry. Virgin Voyages is aimed at an adult audience (18+), offering an unconventional approach to sea travel — without formalities, with an emphasis on style, quality, freedom of choice and sustainability.
The company’s fleet currently includes four Lady Ships class liners — Scarlet Lady, Valiant Lady, Resilient Lady and Brilliant Lady — built at the Italian shipyard Fincantieri. Virgin Voyages focuses on designer interiors, high-class cuisine, musical shows, and unusual routes in the Caribbean, the Mediterranean and other regions.

Virgin Voyages — industry recognition and concern for the future.
The brand not only impresses with stylish liners and an unconventional approach to vacation, but also actively promotes the principles of sustainable development and social responsibility. In this section — about the awards, recognition and good deeds of Virgin Voyages.
Despite its young age, Virgin Voyages has already received a number of prestigious awards:
•    Best New Cruise Line (2021) — from Cruise Critic
•    Cruise Critic Editors’ Picks Awards — for interior design and gastronomy on board
•    Travel + Leisure World’s Best Awards — for innovative experience in sea travel
The company is also actively involved in charitable initiatives. One of the areas is the Virgin Voyages Foundation program, which supports projects in the field of environmental protection, education and social justice. Additionally, Virgin Voyages is committed to zero carbon emissions and is already implementing sustainable technologies on its ships, including recycling, desalination systems and eliminating single-use plastics.

What makes Virgin Voyages unique?
It’s not just about cruising – it’s about freedom, fun and sustainability. Here are some of the most interesting facts about the company that reveal its unique style and attention to detail.
• Virgin Voyages is an adults-only cruise. No under-18s allowed on board, creating a more relaxed and stylish atmosphere.
• No “cruise formality”. Forget about gala dinners, assigned seats in restaurants and strict dress codes – here everything is built on freedom of choice.
• All-Inclusive in a new way. The price of the cruise includes more than usual: Wi-Fi, all restaurants (more than 20 concepts), group training, tips and entertainment shows.
• Musical talent from a London theatre. Shows and evening programs are created with the participation of directors and artists from Broadway and the West End.
• Each liner has a female name. This is part of the “Lady Ships” concept and the personification of courage, elegance and independence.
• The liners are environmentally friendly. Systems are used to reduce emissions, recycling and alternative energy.

The Four Gates Group team of experts has compiled answers to the most common questions that travelers may have when planning a cruise with Virgin Voyages. All information is based on official sources from the Virgin Voyages cruise company.

IMPORTANT: information may change and be supplemented. Please check with your Four Gates Group cruise expert for answers to important questions.

Why are the 2024 and 2025 itineraries to and from Australia being cancelled?
Ensuring the safety of seafarers and crew is a top priority. Due to ongoing concerns about conflict in the Middle East, we are closely monitoring the situation and consulting with global security experts. The potential escalation of tensions in the region poses a security risk to the 2024 and 2025 relocation voyages.
As a result, there has been no choice but to amend the 2024 and 2025 voyage plans for Resilient Lady.

What are the options for travellers booked on voyages affected by Resilient Lady?
Travelers who booked Resilient Lady cruises between October 20, 2024 and May 4, 2025 can rebook any open cruise in the same cabin category (as long as it’s the same or shorter in length) and they’ll keep their previous promotion and price for the new cruise.
You can also request a refund – or your refund will be automatically processed starting March 27 (or March 11 for those based in the UK or EEAU).

When will Resilient Lady’s 2024-2025 sailings be released and where will she sail?
Resilient Lady will sail from San Juan, Puerto Rico for the 2024/2025 winter season on 7-, 8-, 10-, and 11-night sailings, visiting epic destinations like St. Maarten, St. Vincent, Colombia, and Dominica. These sailings are available to book from 26 February 2024.

Are travellers covered for flights and hotel accommodations due to cancelled flights?
While travel reimbursements are not covered, it is recommended that you contact your insurer for assistance with your flights and hotel accommodations. Insurers will be able to guide you through the process and provide the support you need.

The Four Gates Group team of experts has compiled answers to the most common questions that travelers may have when planning a cruise with Virgin Voyages. All information is based on official sources from the Virgin Voyages cruise company.

IMPORTANT: information may change and be supplemented. Please check with your Four Gates Group cruise expert for answers to important questions.

I am interested in booking, do you have any current promotions?
For more information on hot promotions and offers, please contact our team.

What is the Florida Resident Rate?
This is an exclusive offer for Florida residents only. It provides up to 15% off the cruise fare on select cruises in addition to any current promotions. When booking, sailors can use the FLRATE passkey at checkout to apply the discount. Be sure to bring proof of residency (Florida driver’s license or utility bill) to the terminal on the day of the cruise.

What additional benefits does the Summer Season Pass include?
Along with the best price on Central Sea Terrace, the Summer Season Pass includes: a dedicated pre-trip concierge to help you with your reservations, an early access window to reserve dining and Shore Things, welcome bubbles to start the celebration, Work from Sea Wi-Fi, access to Richard’s Rooftop for the first 25 guests who book, two specialty coffees daily, and Wash & Fold laundry service at every step of your journey.

How do I guarantee my place on the Summer Season Pass?
The number of cabins available for the Summer Season Pass is limited and you must make a reservation. If you would like to discuss your options in more detail, please contact our team who will be happy to answer any questions you may have.

What happens if I need to cancel part of my Scarlet Summer Season Pass?
We understand that plans can sometimes change. However, to maintain the integrity of the exclusive Summer Season Pass offer, you must sail on every leg of the Summer Season Pass, as we will not be able to provide refunds if any of the cruises are missed or cancelled.

Can I use Sea-Blazer or Sea-Rover benefits with a Summer Season Pass?
Yes, travelers who have already earned their Sea-Blazer or Sea-Rover pin can use their Deep Blue Extras in conjunction with their Summer Season Pass benefits.

Can I change my Summer Season Pass to a different ship or sailing dates?
Yes, you can! Whether you want to change ships or change the Summer Season Pass you are sailing on, we can help. Just let us know and we will help you make the changes to ensure your summer at sea runs smoothly. Please note that Summer Season Pass prices vary by sailing, and if you change sailings you will need to pay the difference in price.

Can I bring a second traveller on each leg of my Summer Season Pass?
Of course! You can bring a second traveller on each leg of your Summer Season Pass. It’s the perfect way to explore the world with the people you love – one journey at a time!

The Four Gates Group team of experts has compiled answers to the most common questions that travelers may have when planning a cruise with Virgin Voyages. All information is based on official sources from the Virgin Voyages cruise company.

IMPORTANT: information may change and be supplemented. Please check with your Four Gates Group cruise expert for answers to important questions.

Do the amounts paid for level upgrades count towards tokens?
Yes, level upgrades are applied as a voyage fee, so they count towards tokens.

How are Sailing Club benefits earned?
It’s simple! The more you sail, the more benefits you earn.
Complete one qualifying voyage and you’ll automatically join Sailing Club. Complete two voyages and you’ll unlock Blue Extras to enjoy on your third voyage. After four completed voyages, you’ll unlock Deep Blue Extras to enjoy on your fifth.

What’s considered a qualifying voyage for Sailing Club?
A qualifying voyage is a full-priced sailing that didn’t use a discounted access key or other low-fare pricing methods (such as gift cruises, casino cruises with refunds, or flights purchased with airline points). Reduced-fare voyages and some other booking types are not eligible for benefits.

I’m a Sailing Club member. How do I redeem my booking bonus offer?
Sailing Club members are eligible for exclusive limited-time offers that will be available periodically. We’ll email you when these offers become available, with details on how to redeem your booking bonus.

Does Virgin Voyages match the loyalty status of other cruise lines?
Absolutely! Simply submit your proof of loyalty, book your cruise and voila! You’re officially a member, earning Blue Extras and enjoying benefits from your very first sailing.

What is Virgin Voyages Sailing Club?
Virgin Voyages Sailing Club is an exclusive benefits program. Keep sailing to enjoy incredible benefits onboard.

Does Virgin Voyages have a rewards program?
Yes, travelers become members of the Virgin Voyages Sailing Club benefits program after they have taken one paid cruise. They may also qualify by providing proof of loyalty status with another selected cruise line through the Status Match program, which will unlock Blue Extras on their next booked cruise.

Do Access Key or free cruise bookings count towards Sailing Club eligibility?
Access Key or free sailing booking (past/future) does not qualify for Sailing Club membership. Any sailing booked using an Access Key does not count towards eligible sailings, and Sailing Club members will not receive Access Key bonuses or deep discounted sailings.

The Four Gates Group team of experts has compiled answers to the most common questions that travelers may have when planning a cruise with Virgin Voyages. All information is based on official sources from the Virgin Voyages cruise company.

IMPORTANT: information may change and be supplemented. Please check with your Four Gates Group cruise expert for answers to important questions.

How do I change or upgrade my cabin?
Your cabin category can be changed (up or down) up to 46 days before your sailing. Please remember that any changes may result in a higher rate.

When can I bid through an upgrade?
Upgrade bids will be available for certain sailings at various time slots. You will receive an email notifying you when you can bid, or you can check to see if your booking qualifies.

Which cabin categories are eligible for upgrades?
All cabin categories (except Massive Suite) are eligible for upgrades, subject to availability for each sailing.

If my upgrade offer is accepted, how does payment work?
If an offer is accepted, it is automatically processed and charged to your payment method on file.

How long will it take to hear back after I make an upgrade offer?
Most responses are received approximately 48 hours before your sailing.

Does my upgrade include any promotions?
Your upgrade does not include any additional promotions, but you can keep the promotions you already have.

Can I upgrade my cabin if my booking is financed with Flexpay?
Yes, you can upgrade your cabin by reapplying for a new Flexpay credit.

The Four Gates Group team of experts has compiled answers to the most common questions that travelers may have when planning a cruise with Virgin Voyages. All information is based on official sources from the Virgin Voyages cruise company.

IMPORTANT: information may change and be supplemented. Please check with your Four Gates Group cruise expert for answers to important questions.

Can I choose a specific cabin or will it be assigned to me?
To make your booking process as convenient as possible, web booking allows you to select a specific cabin category. The best available cabin is then assigned based on the selected criteria. If you want to change the location of your ship, you can select a new area online based on availability. If you want to select a more specific cabin or suite, you can contact our specialists for assistance.

What are the benefits of booking a suite?
You get unlimited Wi-Fi, free meals, free group training and entertainment, and all the necessary drinks are included. RockStar Quarters sailors get a few extras, including:
•    Cabins designed by world-renowned designer Tom Dixon of Design Research Studio
•    Support from the RockStar Services team to assist with any special requests before and during your trip
•    Early access to bookable onshore and offshore entertainment
•    Some beverages included
•    Membership to Richard’s Rooftop, an exclusive sundeck for RockStar Quarters sailors

Can I book adjoining cabins?
Yes, there are a limited number of adjoining cabins, so be sure to book early.

How many travelers can occupy a cabin?
The number of people per cabin depends on the cabin selected. In general, cabins sleep between 1 and 4 people.

What amenities are included in the cabins?
Staterooms provide the perfect retreat and privacy, offering comfort and style. They include:
•    Spacious rain showers
•    Lighting
•    Smart stateroom controls
•    43"+ 4K flat-screen HD TV
•    In-room minibar with ice bucket, bottle opener and glassware
•    Toiletries such as shampoo, conditioner, body wash and soap
•    Hairdryer
•    In-room safe (fits 17" laptop)
•    At least 4 North American (110V) and 1 European (220V) outlets, plus 6 USB ports
•    Open closet space

Where can I find my stateroom assignment?
Cabin assignment information can be found on your booking confirmation or by logging into My Account or the Virgin Voyages app.

The Four Gates Group team of experts has compiled answers to the most common questions that travelers may have when planning a cruise with Virgin Voyages. All information is based on official sources from the Virgin Voyages cruise company.

IMPORTANT: information may change and be supplemented. Please check with your Four Gates Group cruise expert for answers to important questions.

What are the benefits of signing up for a Virgin Voyages account?
A Virgin Voyages account gives you full access to your booking details and will keep you up to date with the latest news and announcements. To stay up to date with all your details, simply sign in to make payments, book add-ons and experiences, and complete your Ready to Sail details before you travel.

How do I add a booking to my account?
If you create an account during the booking process, your booking will automatically be added to that account.
If you choose not to create an account during the booking process, but would like to create one later and add your booking, be sure to use the same first name, last name, and email address that you used when you made the booking. If this information is entered correctly, your booking will automatically appear in your account.
If you would like to add a booking or cabin to your account after your initial booking, please contact Sailor Services.

When can I book dining, spa, entertainment and tattoos?
You’ll be able to book dining directly from the Virgin Voyages app, via my account on VirginVoyages.com or through Sailor Services from 45 days before departure, while those with RockStar and Mega RockStar Quarters reservations will be able to book from 60 days before departure.
Other onboard experiences, such as spa, entertainment and tattoos, will be available to book once you’re on board. In the meantime, you can start planning your trip by checking out the entertainment programme on the Virgin Voyages app.

How do I connect my booking on the app?
Once you’ve logged into the Virgin Voyages app, you’ll be taken to a page where you can click ‘Connect Booking’. From here, you’ll be able to enter your details to connect your booking to the app.

Why can’t I sign in to the Virgin Voyages app if I already have a web account?
Your web and app accounts use the same system, so only one registration is required. If you are having trouble signing in, try the following:
•    Use the Booking Reference option to sign in to the app.
•    Try signing up again using your email address or social media login, then confirm your booking.
•    If you still cannot sign in, please contact Sailor Services for assistance.

Why can’t I access my booking even though I’m signed in?
If you are signed in but don’t see your booking, it may be because your booking is linked to a different email address than the one you used to sign up. This can happen if:
•    A different email address was used when booking your trip
•    There was a typo in your email when you signed up
•    You signed up through Google, Apple or Facebook, which may have created a separate account
To fix this, try confirming your booking through your My Account dashboard or through the Virgin Voyages app by entering your booking details. If you still don’t see it, please contact Sailor Services Crew Customer Service.

How do I make sure I’m using the latest version of the Virgin Voyages Sailor app?
Open your device’s App Store (Google Play Store for Android or Apple App Store for iOS) and search for “Virgin Voyages”. If you see an “Update” button, tap it to install the latest version. If you see “Open”, you have the latest version.

I can’t sign in to the Sailor app. What should I do?
First, double check that you are using the correct login credentials (email and password). If you still can’t sign in, try the following:
Sign in with your booking reference: You’ll need your booking reference, last name on the booking, date of birth, and travel date.
Try signing in on the website: If you’re having trouble with the app. If you’re having trouble with the website, try the app. If signing in works on one device but not another, double-check your credentials.
Clear cookies and temporary files: Clearing these files in your browser or app settings may resolve sign-in issues.

What information do I need to sign in with my booking reference?
You’ll need your booking reference, last name on the booking, date of birth, and the date of the flight you’re trying to access to sign in with your booking reference.

I can sign in to the website but not the app (or vice versa). What should I do?
First, make sure you’re using the same login credentials to sign in to both the website and the app. If so, try clearing cookies and temporary files on the platform where you are having problems.

I’ve signed in to the app before, but now I can’t. What should I do?
Try resetting your password. You should receive an email with instructions on how to reset your password.

Do I need to create separate accounts for the app and website?
No. Your login credentials are the same for both the Virgin Voyages Sailor app and the website. If you don’t have an account, you can create one on the website and then use those credentials in the app.

How do I clear cookies or cache on the Sailor app?
On your device, go to Settings, select Apps and select the Virgin Voyages app. Then tap Storage & Cache, select Clear Cache and if necessary, tap Clear Data (note: this may reset the app and sign you out).

How do I clear cookies on the Virgin Voyages website?
Open your browser settings, go to the "Privacy and Security" section and select "Clear browsing data" or "Cookies" and "Site data". Select a time range, check the "Cookies" option and confirm the action.

The Four Gates Group team of experts has compiled answers to the most common questions that travelers may have when planning a cruise with Virgin Voyages. All information is based on official sources from the Virgin Voyages cruise company.

IMPORTANT: information may change and be supplemented. Please check with your Four Gates Group cruise expert for answers to important questions.

Are there any cabins that are wheelchair accessible?
Yes, there are cabins that can accommodate wheelchairs. If you need it, please bring your preferred wheelchair and be sure to book in advance to secure your cabin of choice. Travelers who bring a wheelchair or scooter must book a fully accessible cabin.

I am a traveler with a disability who has booked an upcoming trip. If I require accommodations or other types of assistance, what should I do in advance?
If you require accommodations or other special assistance during your trip (e.g. interpreter, materials in alternative formats, assistance with embarkation/disembarkation, dietary restrictions) and/or have any questions regarding accessibility (e.g. guide dogs or oxygen), please contact our team.

Are there any cabins for travelers with disabilities or mobility aids?
Yes, our ships have specially designed cabins for travellers who use wheelchairs or have mobility restrictions and would benefit from an accessible cabin. We ask our sailors to confirm the need for an accessible cabin by completing a special services request form or by mentioning any facilities you require to our Sailor Services Crew or your First Officer (Travel Specialist). Please make every effort to contact us at least 45 days before your sailing date.

Can you accommodate my dietary requests and/or food allergies?
As ships are delivered worldwide, it may be easier to accommodate your special food allergy requirements in some countries, but very difficult in others.
Special dietary requests should be made at least 45 days before sailing. For requests made with less notice, we will make every effort to provide you with the requested accommodation, but cannot guarantee that we will be able to do so.
We can arrange sugar-free and low-sodium meals for these special medical dietary restrictions upon request.
Please note that Virgin Voyages does not have allergen-free kitchens. We do not offer Halal or Kosher meals.

Are there any special services I can request to help with my medical condition?
Yes, please contact our service team to request any special medical services or accommodation needs.

Am I allowed to bring my assistance dog on board?
Yes, your assistance dog is allowed on board. Assistance dogs are defined as dogs that are individually trained to perform work or tasks for the benefit of an individual with a disability, such as escorting blind people, alerting deaf people, pulling wheelchairs, etc. The task(s) performed by the dog must be directly related to the individual’s disability. Dogs whose sole function is to provide comfort or emotional support are not considered service animals and will not be welcome on board.
Service dogs must be on a leash, harness or other restraint device in public areas. Due to health regulations, service dogs are not permitted in swimming pools, hot tubs or spas. The care and supervision of a service dog is the sole responsibility of the owner. Our ships will not provide food or grooming for the dog, but will provide dedicated service animal stations on board which can be set up on Deck 7. Service dogs must not be left unattended in the cabin.
Virgin Voyages reserves the right to remove or expel a service animal if it is out of control and its handler is not taking effective action to control it, it is not toilet trained, it poses a direct threat to the health or safety of others or it is disruptive on board. Damage caused by a service dog to cabins or our ship will be charged to the handler/passenger.

How do I call Sailor Services if I am deaf or hard of hearing?
You can call us using your TTY device via the Telecommunications Relay Service.

Do you provide Braille materials on board?
Yes, we have equipped all elevators, cabin doors, restrooms and public area entrances with Braille for travelers.

Will Virgin Voyages provide interpreters for travelers who are deaf or hard of hearing?
Yes, American Sign Language interpreters for the deaf or hard of hearing are available upon request. Please contact Sailor Services with at least 60 days’ notice to make this request. If we receive less than 45 days’ notice and an interpreter cannot be arranged, assistance with your reservation will be provided at a later date.

What services are available for deaf or hard of hearing travellers? Will you provide a TDD kit?
Yes, we do have TDD kits for the deaf or hard of hearing. Travellers can also message the crew via their smartphone via the Virgin Voyages app or via the tablet in their cabin. Please contact the Sailor Services crew for special requests and accommodations.

I need to bring oxygen on board. What are the procedures?
You are permitted to bring oxygen cylinders and equipment on board subject to the following rules:
You must make your own arrangements for the rental, delivery and return of any oxygen cylinders and related medical equipment. Only 2 cylinders per cabin may be personally carried on board by hand. Any remaining quantity must be delivered. The port handlers are unable to coordinate the transfer of oxygen cylinders.
Due to safety concerns and storage restrictions, liquid oxygen or large cylinder systems (over 680 liters or E/M-24 size) are not permitted and the types and quantities of oxygen cylinders permitted on board may be limited.
If you are bringing more than one cylinder, you must arrange for transportation to the cruise terminal.

What types of assistive listening devices are available on board?
T-Coil is available in both The Manor and The Red Room on Deck 6.

How do I make a special request, such as meals, excess baggage?
If you have special requests or require personal accommodations, please contact our specialists and they will be able to advise the ship exactly what you need!

Can I take my CPAP machine in my carry-on baggage?
Yes, you can take your CPAP machine and distilled water in your carry-on baggage.

Should I bring my own distilled water for my CPAP machine and can it be in a plastic container?
Yes, we recommend that sailors bring their own distilled water, but the container must be unopened and labeled "distilled water". Small bottles of water are not accepted.

The Four Gates Group team of experts has compiled answers to the most common questions that travelers may have when planning a cruise with Virgin Voyages. All information is based on official sources from the Virgin Voyages cruise company.

IMPORTANT: information may change and be supplemented. Please check with your Four Gates Group cruise expert for answers to important questions.

What types of shore excursions does Virgin Voyages offer and how can I buy them?
Shore Things aren’t just your typical “touristy” experiences, they aim to connect you to less traveled itineraries in each destination, giving you access to local culture and discovery.
You can book Shore Things by visiting the Discover tab in the Sailor app, logging into My Account, chatting with the Sailor Services Crew or through your travel partner.
Can be booked up to 120 days before your voyage, with those booked in RockStar Quarters getting early access for 135 days.

How can I pay for Shore Things?
You can pay for Shore Things through the Virgin Voyages app, My Account on the website or by visiting the team onboard at the Sailor Services desk on Deck 5.

When can I book a shore excursion?
You can book shore excursions (which we call “Shore Things” directly from our Sailor app, via the My Account section of the website), with the Sailor Services Crew or through our specialists up to 120 days before your voyage, and those booked in RockStar Quarters will have early access to book for 135 days. Payment for Shore Things will be taken at the time of booking.

How do I cancel a Shore Thing?
Travelers wishing to cancel a Shore Thing must do so 24 hours before the day it is scheduled to sail. This can be done before your voyage via the Virgin Voyages app, via the My Account section of the website or by contacting Sailor Services. Once onboard, you can also cancel your booking before the 24-hour cancellation period has passed by going to the Red Desk on Deck 7.

Can I reschedule my Shore Thing?
You can reschedule your Shore Thing up until the cancellation deadline (24 hours before service) unless otherwise stated in the description, which can be found in the ’Need to Know’ section of the Virgin Voyages app.

The Four Gates Group team of experts has compiled answers to the most common questions that travelers may have when planning a cruise with Virgin Voyages. All information is based on official sources from the Virgin Voyages cruise company.

IMPORTANT: information may change and be supplemented. Please check with your Four Gates Group cruise expert for answers to important questions.

What deposit is required to book?
Deposits are 20% of the cost of your trip (ticket price only, excluding taxes and fees) and must be paid at the time of booking. However, if you book less than 120 days before your travel start date, the full cost of your trip will be required.

What forms of payment are accepted?
Virgin Voyages currently accepts Visa, MasterCard, Discover, American Express, Apple Pay and PayPal. The currencies accepted are USD, CAD, GBP, EUR, AUD and NZD, so some travellers may incur international transaction fees from their credit card company.

Does Virgin Voyages offer plans to split payments into monthly instalments?
Virgin Voyages has partnered with Flexpay to provide access to a flexible, pay-as-you-go financing solution to give you the most affordable travel options. You can easily apply through Flexpay to pay for your trip, including all associated expenses such as add-ons and extras such as Voyage Protection and Shore Things.

When is the final payment due?
The final payment is due 120 days before your travel start date or at the time of booking within 120 days.

What happens if I need to cancel a booking that was financed through Flexpay?
If you cancel your booking, Virgin Voyages will follow its standard cancellation policy. If you are eligible for a refund, it will be processed into your Flexpay account, which will be applied to your balance. For details on refunds to your account, we recommend that you contact Flexpay.

What are the restrictions on Future Voyage Credits?
Future Voyage Credits (FVC) are only applicable to future travel booked and completed within one (1) year of your original travel date. They cannot be transferred to others, used as onboard credit, or used to purchase Voyage Protection.
While Future Voyage Credits cannot be used to purchase Sailor Loot, they can be used to purchase Bar Tab when paid for in advance of travel. Bar Tab and Sailor Loot are available for purchase in advance of travel.

How long will it take to receive a refund for my travel expenses?
Travel reimbursements will be processed within 30 days of request. Refunds will be sent to Sailors by check in the mail (for US residents) or Western Union Cash Pickup (10-digit MTCN tracking number).

How long will it take to see my refund for my travel?
Refunds will be processed within 7 days of receiving your request. Please note that refunds may take up to 14 days to reflect in your account depending on your banking institution.

What is Sailor Loot?
Sailor Loot is an “onboard credit.” Similar to Bar Tab, you can purchase Sailor Loot before your travel. Once on board, Sailors can use it to purchase items such as specialty drinks, spa treatments, tattoos, retail, shore items and more.
Unlike Future Voyage Credit, Sailor Loot cannot be used for pre-trip purchases, including the Bar Tab.
All Sailor Loots are valid for the voyage they apply to, and any unused credits will not be refunded or carried over after the voyage has ended.

Will all my Sailor Loot offers and promotions be honored and applied to my new booking?
All promotions and Sailor Loots that have been applied to your voyage will be honored.

Where can I see my Future Voyage Credit?
Your Future Voyage Credit balance is viewable in your account dashboard.

How do I pay for my booking?
Payment for your booking can be made by contacting our team.

I live outside the US, can I apply to use Flexpay?
Currently, cruise financing through Flexpay is only available to travelers living in the US or Canada.

How do I pay for my booking via bank transfer?
If you would like to pay via bank transfer, please contact our team to request the necessary bank details. Please remember that payment must be completed within 24 hours.
Once the transfer has been completed, our team will apply the payment to your booking.

Are there any fees associated with bank transfers?
Depending on your bank, there may be a processing fee when making a bank transfer. This fee is determined by your bank and is not charged by Virgin Voyages.

How much time do I have to complete a bank transfer?
Bank payments must be completed within 24 hours of receiving the payment details. If payment is not received within this time frame, the booking may be cancelled.

What happens if my bank payment is cancelled?
If you choose to pay by bank transfer and it is not received within 24 hours, your booking may be automatically cancelled. If the transfer is not received in time and the booking is cancelled, you will need to rebook at an affordable rate.

The Four Gates Group team of experts has compiled answers to the most common questions that travelers may have when planning a cruise with Virgin Voyages. All information is based on official sources from the Virgin Voyages cruise company.

IMPORTANT: information may change and be supplemented. Please check with your Four Gates Group cruise expert for answers to important questions.

What is the Virgin Voyages cancellation policy?

The cancellation policy has been created to ensure the best experience for travellers. Here’s everything you need to know:
•    If you book more than 120 days before your trip, you have a 7-day grace period to request a full refund of your deposit and any other payments made. Refunds will be made to your original form of payment.
•    After the 7-day grace period (but still before the 120-day window), you can receive a full refund of any payments made, excluding your deposit. Your deposit at this time will earn you a Future Voyage Credit.
•    Between 119 and 45 days, all funds paid will be converted to Future Voyage Credit (FVC), which can be used on any trip within 1 year of your original trip start date. What a deal, huh?
•    Once you are within 44 days of your sailing date, all monies paid become final. However, you do have the option to send someone else in your place up to 48 hours before your sailing date if you are genuinely unable to sail. Please note that taxes and fees will be refunded regardless of when the booking is cancelled.

I cannot sail. Can someone else replace me?
Yes, names on your booking can be changed up to 48 hours before sailing at no extra cost (except for flights). Please contact our team to arrange for someone else to sail in your place.

Can I bring my own alcohol on board?
The Adult-by-Design program has a variety of carefully selected beers, wines and expertly crafted cocktails throughout the ship. If you need to take that rare bottle of red you bought in the South of France with you, it will be provided. Travelers may also bring two (2) 750ml bottles of wine per cabin in their carry-on baggage on embarkation day (no spirits or beer). Please note that any alcohol in your checked baggage will be collected prior to departure and returned upon completion of your journey. You may also bring special spirits on board from your port of call. Simply hand them over to security upon boarding and they will be kept until your last night.

What is the minimum age to sail?
Every Virgin Voyages sailing is an adventure designed exclusively for adults, and the minimum age to book and sail is 18 years.

Can I bring electrical appliances such as a hair dryer, iron, ironing board?
Clothing irons are not permitted on board, but if you need to bring a hair straightener, that’s fine. A hair dryer is already provided in your cabin.

Can I bring food on board?
With over 20+ delicious dishes, there is no need to bring food on board. However, if you have a necessary item or dietary supplement that you must bring on board, please do not hesitate to contact Sailor Services Crew for special permission.

Can I bring my whole family?
We have made every effort to create an environment where travelers can enjoy an environment of reflection, transformation and exploration for ages 18+ without the stresses of everyday life.

Can I change my sailing date?
You can change your sailing date up to 45 days before departure, and the new sailing date can be up to 1 year from the original sailing start date.
Please note that when changing your sailing date, any bookable activities such as meals, Shore Things and arrival time slots will need to be rebooked for the new sailing date.

Can I bring water or soft drinks on board?
Small quantities of water, protein drinks, non-alcoholic beer, or soft drinks in boxes and cans are permitted in carry-on baggage only. Bottled drinks (glass or plastic) are not permitted. A small quantity is defined as a maximum of twelve (12) sealed, unopened cans/boxes of twelve 12 ounces each or less per person. If there is a special requirement for a particular drink, please contact Sailor Services.

Can I bring a weapon?
This would be a flat refusal. No weapons or ammunition of any kind are allowed on board.

Can I travel alone?
Some travelers prefer to travel alone. Solo cabins are the perfect way to set sail if you are looking for a more private experience. Alternatively, for a small additional fee, you can book a double cabin just for yourself.

Can I use my Virgin Points to book a Virgin Voyages cruise?
From time to time there are options to book a select cruise using your Virgin points.

Can Virgin Voyages decline my booking or deny me boarding?
While unlikely, Virgin Voyages reserves the right to decline a booking or deny boarding to anyone who fails to comply with the rules and regulations stated in the ticket contract.

What is the smoking policy?
Smoking is permitted only in the Smoking Room located on Deck 6 forward and in the designated smoking area on Deck 16 forward on the starboard side near the entrance to Richard’s Rooftop. Smoking is prohibited in all other areas, including cabin terraces.
Smoking of any kind outside of the designated smoking areas (even with a vape device) will result in a 0 fine, is a material breach of your ticket contract and may result in disembarkation at your next port without refund. Any repatriation fees will be charged to your onboard account.

I am 18 years old, can I bring alcohol on board?
Sorry, laws are laws. While travelers over the age of 18 may consume alcoholic beverages at sea, in Florida, it is illegal for anyone between the ages of 18 and 20 to possess alcohol.

Are there any restrictions for those with criminal convictions?
Virgin Voyages is committed to providing a safe environment for guests and crew and reserves the right to deny boarding to anyone convicted of certain serious crimes, including but not limited to: serious physical and/or sexual assault, armed robbery and related offenses, and any other violent crimes.
Virgin Voyages also reserves the right to access public records containing information about any criminal convictions as part of the screening process and to cancel reservations and/or deny boarding at any time to anyone convicted of these crimes. In the event of such a cancellation or refusal, the affected party’s sole remedy is a refund of the amount paid to Virgin Voyages for that party’s own booking, without any right to any further damages, losses, expenses, credit or compensation.

What items are prohibited on board?
At Virgin Voyages, creating a safe and secure environment for travellers is a top priority. This is a very long but very important list of items that are prohibited on every Virgin Voyages ship. If anyone is found with such items on board or during embarkation, the ship may refuse to accept the items on board, dispose of the items or confiscate them for the remainder of the voyage.

Does Virgin Voyages offer travel insurance?
Yes, every sailor has the option to select Voyage Protection when booking. If you decide to add Voyage Protection after booking, please contact Sailor Services or our team to arrange this before making your final payment.

Can I take musical instruments on board?
Yes, what would a Virgin Voyages experience be without a few guitars? Just make sure all instruments pass through the security screening equipment at the terminal. Also, if the music is disturbing others, you may have to ask that you turn the volume down a bit to accommodate everyone’s needs.

Can I bring a drone on board?
No. While we understand that you may be able to legally fly a drone in certain ports of your voyage, drones are not permitted on board our Lady Ships. They will be confiscated prior to departure and returned upon arrival at your home port.

Can I bring a portable fan on board?
You may bring a portable fan (battery-powered or plug-in) on board.
As with any plug-in appliance, it may require inspection by onboard electricians before use. Please advise terminal staff at check-in that you have a plug-in fan in your carry-on baggage and they will conduct an inspection if necessary.

The Four Gates Group team of experts has compiled answers to the most common questions that travelers may have when planning a cruise with Virgin Voyages. All information is based on official sources from the Virgin Voyages cruise company.

IMPORTANT: information may change and be supplemented. Please check with your Four Gates Group cruise expert for answers to important questions.

Does Virgin Voyages have a drink package?
What’s a holiday without a few select cocktails? Your sailing includes basic drinks, and while there are no traditional packages, the drink packages are very reasonably priced. If you’re looking to set aside a little cash for premium drinks, you can also purchase a Bar Tab before you set sail.

What is a Bar Tab and how does it work?
A Bar Tab is a Sailor Loot (aka onboard credit) that is purchased in advance to spend on premium drinks on all ships and at The Beach Club at Bimini. And the best part? For every Bar Tab you purchase, you get an extra amount, courtesy of the company. Get a few cocktails on the house, or in this case, the ship. Like most Sailor Loots, unused Bar Tab credit is not refundable at the end of the voyage, so drink up or share with a friend.

What’s the benefit of buying a Bar Tab?
Pre-paying is a good deal! Enhance your experience with a pre-purchased Bar Tab and receive up to 0 in bonus onboard credit for additional drinks throughout your journey, all at the company’s expense. So go ahead and order your extra tipple.

How do I buy a Bar Tab?
Bar Tabs can be purchased through the Virgin Voyages app, My Account, through our team or by calling Sailor Services Crew.

Can I buy a Bar Tab onboard?
While the Bar Tab is not available for purchase onboard, you can pre-purchase your Bar Tab in the Virgin Voyages app or by logging into My Account 24 hours before sailing. There’s an added bonus when you pre-purchase your Bar Tab.

Can I use the Bar Tab to buy drinks for other people?
Of course! The Bar Tab is designed to cover any premium drinks – for you, your buddy or a stranger you befriend onboard. So unlike traditional packages, there’s no requirement for everyone in the cabin to purchase a Bar Tab.

Can I use my Bar Tab to pay for spa services?
As the name suggests, the Bar Tab should only be used to purchase premium beverages. The Bar Tab can be used for both alcoholic and non-alcoholic beverages.

Can I use my Bar Tab to purchase bottles of wine or spirits on board to take home with me?
No, the Bar Tab can only be used to pay for beverages that will be consumed on board the vessel or at the Beach Club in Bimini. It cannot be used to purchase packaged goods such as coffee sachets, wine, or bottles of spirits that will be taken off the vessel.

The Four Gates Group team of experts has compiled answers to the most common questions that travelers may have when planning a cruise with Virgin Voyages. All information is based on official sources from the Virgin Voyages cruise company.

IMPORTANT: information may change and be supplemented. Please check with your Four Gates Group cruise expert for answers to important questions.

What are the cruise terminal addresses?
Here are the addresses of all ports and terminals:

Miami, FL, USA
PortMiami
Terminal V
718 N Cruise Blvd
Miami, FL 33132

Barcelona, ​​Spain
World Trade Centre
Terminal South - Moll de Barcelona
08039
Barcelona, ​​Spain

Piraeus (Athens), Greece
Terminal A: Akti Miaouli GATE E11, Piraeus 185 38, Greece
Terminal B: Quay Themistocles GATE E12, Piraeus 185 38, Greece
Terminal C: Alkimos GATE E12, Piraeus 185 38, Greece

San Juan, Puerto Rico
Pier 4
Paseo Concepcion de Garcia
Old San Juan PR 00901

What time does general boarding begin?
Virgin Voyages fully supports travellers who wish to depart late. Boarding is typically at 2:15pm, but travellers must adhere to their chosen terminal arrival time to complete terminal check-in.

What is the recommended flight arrival time before my trip?
We recommend booking a flight that allows enough time for travel from the airport to the port, including check-in and any unexpected delays. Arrival times may vary depending on your home port, so please plan accordingly. Be sure to check the Virgin Voyages app to see your chosen arrival time.

How do I check in?
Travelers can benefit from completing the Ready to Sail check-in process on the Virgin Voyages app.

Can I check in for other people on my trip?
You can complete the Ready to Sail check-in process for other people booked in your cabin, but not for those in another cabin.

What time should I arrive for my cruise?
You can check in before your cruise on the Virgin Voyages app and choose your arrival time at the terminal. The ship will sail at the time you choose and leave on time. That is, right on time.

Where can I park at PortMiami and how much is it per day?
According to PortMiami, long-term cruise parking is per night and short-term parking is per day. There is no reserve parking. PortMiami parking accepts cash, Visa, MasterCard, American Express, Discover, or any major U.S. traveler’s check. Debit cards are not accepted. For all other parking, you pay when you check out. On cruise days, all garages and parking lots are staffed from 6 a.m. to 5 p.m. by valet.

Will I receive any paperwork in the mail — tickets, bag tags, etc.?
72 hours before departure, you will receive an email with a PDF of your baggage tags to print at home. Baggage tags can also be collected at the port if required, along with The Band, your sleek wearable device made from recycled ocean plastic that unlocks your ship’s adventures.

Can I drop off my bags at Terminal V before boarding time?
Baggage drop-off at Terminal V starts at 9am.
If you choose to drop off your bags early, please note that you must return to the terminal no earlier than 15 minutes before your selected arrival time.
There will be no seating outside the terminal and access to the terminal will be restricted at the scheduled arrival time you selected when checking in on the Virgin Voyages app. Arriving early does not mean you will arrive early, so please plan accordingly.

Is there a limit to the amount of baggage I can take on board?
It is recommended that you limit the number of bags you bring on board to accommodate everyone and ensure a smooth boarding process. You should also check airline restrictions if you are flying to your departure point.

Where can I find the port call schedule?
You can find all the port details in the Virgin Voyages app by going to the Discover tab and selecting Ports.

Do you provide wheelchair assistance from the terminal to the ship on the day of embarkation?
The terminal team will be available to help you board the ship with a wheelchair when you arrive at the port. Wheelchair assistance is available from the terminal entrance to the gangway entrance. Please note that this service is only offered on embarkation and disembarkation days at home ports and is not available during port calls throughout the itinerary.

Can RockStar and Mega RockStar travelers bring non-RockStars to check in via Palm Way at Terminal V in Miami?
The RockStar Check-in Lounge via Palm Way is exclusively for RockStar and Mega RockStar travelers.

I have Deep Blue Extras, what time will I arrive?
Travelers with access to Deep Blue Extras can arrive at the terminal as early as 1:45 PM and check in with Priority Check-In to be among the first to board the ship after RockStar Sailors.

What is the earliest time I can arrive at the San Juan terminal?
You must arrive at the terminal at the time you selected when completing your online check-in (Ready-to-Sail). There is no waiting area at this terminal.
Those who have not completed Ready-to-Sail on the Virgin Voyages app must arrive after 3:00 PM.

What if we arrive in San Juan early due to flight times?
You can drop off your bags at the terminal as early as 9:00 AM and then explore the charm of Old San Juan.
Pier 4 is located in the heart of Old San Juan and allows you to immerse yourself in the city’s rich history, colorful architecture, and vibrant culture. Discover historic forts, stroll cobblestone streets, and enjoy the flavors of Puerto Rican cuisine before setting off on your journey.

What is the earliest I can drop off my bags at the terminal in San Juan?
You can drop off your bags as early as 9:00 AM.

What time does the ship depart for cruises from San Juan?
The ship departs at 8:30 PM.

What time does the terminal close in San Juan?
The terminal closes at 7:30 PM.

When can I choose my boarding time?
You can choose your terminal arrival time using the Virgin Voyages app after you book your flight. Before making your choice, be sure to follow the Ready to Sail check-in instructions.
Remember, boarding usually begins at 2:15 PM, but you must follow your chosen terminal arrival time to complete your check-in.

What can I do in Miami if I arrive at the terminal early?
For those wishing to explore Miami before arriving at the terminal, the City of Miami provides a free trolley that stops at the North America Way/Port Admin Building, next to Terminal V. You can find trolley information, schedules and maps by visiting the website or download the City of Miami Trolley app for more information such as trolley location etc.

Do you offer transfers for UK sailing vessels?
There is ground transportation for Mega RockStar Sailors with extended service to central London and nearby airports for an additional fee.

What is the print at home baggage tag process?
The print at home baggage tag process allows you to download and print your baggage tags at home before arriving at the terminal. This helps streamline boarding and ensures that your luggage is delivered to the correct cabin.

How do I get my baggage tags?
72 hours before boarding, sailors will receive an email with a PDF link to download and print their bag tags. This email is sent automatically after all Ready to Sail steps have been completed.

What if I haven’t received the email with my bag tags?
First, check your spam or junk folder – sometimes emails like to hide there. If you still don’t see it 72 hours before boarding, don’t worry. We’ll have your bag tags ready for you when you arrive at the terminal at your chosen time.

Can I get my bag tags at the terminal if I forgot to print them?
Yes. If you forgot to print your tags, they will be provided at the terminal. However, printing them at home will speed up the boarding process.

The Four Gates Group team of experts has compiled answers to the most common questions that travelers may have when planning a cruise with Virgin Voyages. All information is based on official sources from the Virgin Voyages cruise company.

IMPORTANT: information may change and be supplemented. Please check with your Four Gates Group cruise expert for answers to important questions.

When will I get The Band?
You can pick up The Band in the terminal upon boarding.

I have return flights booked. How many Bands will I get?
Since they are tied to individual flights, you will get a brand new Band for each flight. And, we must say, they are great for collecting.

I don’t like wearing anything on my wrist, are there any other options besides wearables?
There are many ways to wear The Band depending on your style. Wear it as a bracelet, on your belt, or just tuck it in your pocket, we will give you The Band to remember you by, no matter how you want to wear it. However, if you prefer a key card, we have several in stock in the terminal. Please note that entertainment extras such as Shake for Champagne, ShipEats on the pool deck, and fast track access to activities are not available with a standard key card.

The Four Gates Group team of experts has compiled answers to the most common questions that travelers may have when planning a cruise with Virgin Voyages. All information is based on official sources from the Virgin Voyages cruise company.

IMPORTANT: information may change and be supplemented. Please check with your Four Gates Group cruise expert for answers to important questions.

Do I need passports and visas for sailing?
To sail, you must have a valid passport with an expiration date of at least 6 months beyond the end date of your sailing. Additionally, depending on your country of citizenship, some ports may also require a visa to enter.

Do I need a visa to visit each port during my sailing?
Due to constantly changing visa requirements, we recommend contacting the embassy or consulate of the destinations you will be visiting to find out the necessary visa requirements.

Can I use a passport card instead of a passport book?
Passport books should always be your standard identification. If you only have a passport card, they will only be accepted on closed Caribbean itineraries departing from Miami, Florida. Travel to the French Caribbean islands of Martinique and Guadeloupe will be strictly by passport book only (passport cards will not be accepted in these ports).

What are the passport requirements for travel from San Juan?
Since these itineraries include ports of call in Cartagena, Colombia, and the French Caribbean islands of Martinique and Guadeloupe, all sailors must have a passport book to sail from San Juan, Puerto Rico. Passport cards will not be accepted in these ports.

Can I use a passport card instead of a passport book for my voyage from San Juan?
Voyages to the French Caribbean islands of Martinique and Guadeloupe will be strictly by passport book, and passport cards will not be accepted in these ports.

What is the Passenger Vessel Service Act (PVSA) and how does it affect travel?
The Passenger Vessel Service Act (PVSA) prohibits the carriage of passengers between two different U.S. ports on any vessel other than a U.S.-flagged vessel that meets all U.S. cabotage requirements. U.S. ports include U.S. states and U.S. insular territories and possessions, with the exception of American Samoa, the Northern Mariana Islands, and the U.S. Virgin Islands. Puerto Rico is also exempt from the PVSA as long as U.S.-flagged vessels do not serve that route.
Foreign-flagged vessels, such as Virgin Voyages vessels, may carry passengers between two different U.S. ports without violating the PVSA if the vessel stops at a distant foreign port and the passenger travels with the vessel to that distant foreign port.
Travellers who miss their vessel at their home port may not board the vessel at any port of call that would violate the PVSA. Any traveler who unexpectedly disembarks from a vessel at a U.S. port of call, i.e. Alaska, Key West, Hawaii, and Catalina, due to an emergency that results in a PVSA violation will be liable for the appropriate fine.

What are the new travel requirements for entry into the United Kingdom?
From 5 March 2025, travellers (except UK and Irish nationals) will need to obtain either an eVisa or Electronic Travel Authorisation (ETA) before arriving in the United Kingdom (UK) or Northern Ireland. This new requirement may impact those travelling on European flights.
It is the traveller’s responsibility to identify and obtain any necessary visas before they set sail.

How do I apply for an eVisa or ETA?
Travellers can apply for an eVisa or ETA via the official UK Government website dedicated to these processes. It is important to ensure that you complete your application well in advance of your travel date to avoid any complications.

What should Biometric Residence Permit (BRP) holders do?
Those currently holding BRPs should familiarise themselves with the new rules as most BRPs will expire on 31 December 2024. It is recommended that you visit the official UK Government website for specific instructions on switching to the new digital formats.

The Four Gates Group team of experts has compiled answers to the most common questions that travelers may have when planning a cruise with Virgin Voyages. All information is based on official sources from the Virgin Voyages cruise company.

IMPORTANT: information may change and be supplemented. Please check with your Four Gates Group cruise expert for answers to important questions.

What voltage is used in the cabins?
All cabins and suites have North American 110 VAC and European 220 VAC outlets.

Is there a safe in my cabin?
Yes, all cabins are equipped with a safe to protect your valuables. Large enough to hold a 17-inch laptop.

Are there irons and ironing boards in the cabins?
While irons and ironing boards are not provided in the cabins, steamers are available upon special request.

Are there alternative pillows?
Yes, alternative pillows are available upon special request from Sailor Services.

How do I close the blinds in my cabin?
Modern cabin tablets allow you to open and close the blinds and even select pre-programmed patterns to suit any mood.

Can I decorate my cabin door?
Ships look great as is, and door decorations inevitably lead to unsightly damage.

Can I have a private party in my stateroom with snacks and drinks?
If you are staying in one of the Mega RockStar Quarters, you can arrange this with your RockStar agent. Snacks and drinks can be ordered through ShipEats.

Where can I buy sheets for my stateroom?
Sheets are not currently sold and can only be found on board ships.

Where can I store medications that need to be refrigerated?
There is plenty of space in the minibars and wet bars in the suites. If you need extra space or a special temperature setting, please contact Sailor Services and they will accommodate your request as best they can.

What should I do in an emergency in my stateroom without a phone?
In case of an emergency, please use the emergency call feature on the tablet in your stateroom.

Will I be able to watch TV in my stateroom?
Yes, all cabins and suites have a TV that can be controlled via a tablet in the cabin.

Can I take a blanket from my cabin or suite?
Both blankets, red and blue, can be purchased on High Street, Deck 6. Just remember that they are exclusive to the ship and cannot be purchased once you return to land.
If you choose to take these items from your cabin or suite, the retail price will be added to your final bill.

Can I take a RockStar robe from a suite?
RockStar robes can be purchased on High Street, Deck 6. Just remember that they are exclusive to the ship and cannot be purchased once you return to land.
If you choose to take a robe from your cabin or suite, the retail price will be added to your final bill.

Can I connect a streaming device to the TV in my cabin?
The cabins have decor and equipment that do not allow streaming devices to be connected to the TVs. But there are a wide range of on-demand options available in Sailor cabins for your entertainment.
How do I control the TV, lights, and room temperature control if my tablet is not working properly?
If the tablet in your cabin is not working, please notify Sailor Services on Deck 5 or your cabin owner so you can get back to a relaxing cruise. In the meantime, there is a remote control for the TV, physical wall switches for the lights, and a thermostat to control the room temperature in your cabin.

When will my luggage arrive in my cabin?
Your luggage should be in your cabin by the time the Lady Ship leaves port.
I have back-to-back voyages and will be staying in the same cabin on both occasions. Can I leave my luggage on board during disembarkation and re-embarkation?
In Miami, Barcelona and Athens, you can leave your luggage on board between consecutive flights. However, entry requirements for other countries will differ, so we suggest agreeing on the terms of consecutive luggage transportation with your cabin owner via the Sailor app or in person.

The Four Gates Group team of experts has compiled answers to the most common questions that travelers may have when planning a cruise with Virgin Voyages. All information is based on official sources from the Virgin Voyages cruise company.

IMPORTANT: information may change and be supplemented. Please check with your Four Gates Group cruise expert for answers to important questions.

What entertainment can I expect on my flight?
Every sailing will feature a festival of entertainment to choose from, featuring bespoke experiences created exclusively for Virgin Voyages. From shows to parties, music and all sorts of activities.

Can I reserve a seat for a show?
While there are currently no show reservations, all entertainment venues are designed to make every seat feel like the best seat on the ship.

Is there a casino on board Virgin Voyages?
Of course. The casino offers a mix of traditional, vintage and modern gaming.

Are there special events for singles and couples?
While there are no special programmes for couples, there are events for singles such as an evening meeting, morning meeting and the Sailor Services ‘Let’s Set Sail’ event.

Are there special events for LGBT people?
While LGBT travelers will certainly enjoy the entire onboard experience, there are no special events for groups.

Are there any movies onboard?
While there are currently no plans to show movies in public areas, there are a wide range of on-demand options in the Sailor cabins.

Is there a fee for shows?
On Us entertainment is included in your trip! All shows and activities are free, with the exception of Another Rose and some food and drink classes.

Is there an entertainment schedule?
Once onboard, you can find the entire entertainment program and activities each day in the Discover > Lineup section of the app.

Are there any onboard activities while the ship is in port?
Yes. While the ship is in port, there are onboard programs for travelers.

Where should I go if I want to dance?
Onboard, any place is a good place to dance. However, if you are looking for a nightclub, you can head to The Manor on decks 6 and 7.

What are the casino hours?
While The Casino is an incredible place that is constantly active throughout the day, there are some gambling rules to follow. Therefore, casino games will open approximately 30 minutes after leaving port once we are in international waters and will remain open until travelers are ready to go to bed, but no less than 30 minutes before approaching port.

What can I do on Scarlet Night?
Scarlet Night is a chance for travelers to celebrate this legendary holiday that honors the special relationship between the moon, the sea, and those who travel upon its waves. Scarlet Night – You can honor this tradition in a variety of ways, from more passive experiences like listening to musical retellings of the story, dance performances that capture the beautiful movement of the sea route, and even an honorary wedding to commemorate the love between the Octopus Goddess and her sailor. What you do on Scarlet Night is entirely up to you, and each Scarlet Night can be different depending on where you choose to go.

Is there a dress code for Scarlet Night?
We always encourage travelers to “keep the red” on Scarlet Night, whether that means a head-to-toe color commitment or just a touch of Virgin Voyages’ signature blush – it truly is a night to celebrate. The most important thing during Scarlet Night is to come prepared to explore, interact, and have fun! And if you’re looking to add a little sparkle – be sure to visit our Scarlet Night “Glam Station” before the party to glow like the Scarlet Night sky.

How do I get my photo from the Scarlet Night photo booth?
Once you’ve taken your photo, make sure you’ve entered the correct email address for digital delivery. Be sure to check your Spam and Junk folders, as sometimes they end up there by accident. Unfortunately, photos are not saved and cannot be restored once your voyage has ended.

Where should I go for Scarlet Night?
Scarlet Night is a shipwide activation that takes place across Deck 6 and Deck 7, culminating in the most epic celebratory finale on Deck 15 around the pool (weather dependent). Pro tip: Meet at the Crossroads on Deck 6 or 7 at the start of the event and follow the Scarlet Night Squad as they head out to the various activations and activities. Be sure to catch the Octopus Goddess herself in the Red Room, who will tell you the story of Scarlet Night in a musical narration you won’t forget.

The Four Gates Group team of experts has compiled answers to the most common questions that travelers may have when planning a cruise with Virgin Voyages. All information is based on official sources from the Virgin Voyages cruise company.

IMPORTANT: information may change and be supplemented. Please check with your Four Gates Group cruise expert for answers to important questions.

How do I make a group reservation?
If you are travelling in a group of 13 or more and would like to dine together, please call the Sailor Services Crew before departure to have your request submitted. The crew will then contact you to confirm availability.

How do I notify you of my dietary restrictions?
Simply go to the onboard dining room and let the crew know so they can accommodate your restrictions. Please note that the kitchens are NOT allergen-friendly.

Is food delivery available on board?
Check out the Virgin Voyages app for all the details about ShipEats, the onboard food delivery service.

Is there a fee for ShipEats delivery?
Yes – there is a delivery fee. However, there is no fee if you order items totalling or more or are staying in one of the RockStar Quarters.

Can I order room service breakfast the night before?
Of course. Just be sure to order before 2am using ShipEats on the Virgin Voyages app. Breakfasts are delivered between 5am and 11am, but please note that pre-ordered breakfasts are not available on disembarkation day.

Do you have kosher or halal options?
No certified kosher or halal options are currently available.

Do you have caviar tasting?
You can treat yourself to caviar chunks and a whole jar for a fee in the SIP Lounge.

What is Ship Eats?
ShipEats is an onboard food and beverage delivery service that you can access through the Virgin Voyages app.

What time can I order Ship Eats to my cabin?
Anytime, anywhere. ShipEats delivers to Sailor cabins 24 hours a day, except on disembarkation day, when delivery is not possible.

Where can I get ShipEats delivered?
ShipEats food and drink orders can currently be delivered to all cabins and Sailor suites or staterooms on board.

Is breakfast available on the morning of disembarkation?
Yes. Razzle Dazzle, The Wake and The Galley will be open for limited hours for breakfast on disembarkation.

Do I need to make reservations for dinner?
If you’d like to make a reservation, you can. If you’d prefer to plan ahead, you’ll have the option to book your pre-flight dinner directly from the Virgin Voyages app, through My Account or through First Officer, starting 45 days before departure.

Do you have vegan/vegetarian restaurants or meals?
Of course. All dining venues have at least one vegetarian option on the menu. In fact, one of the most iconic venues on board, Razzle Dazzle, offers a modern take on the comfort of regulars with plant-based vegetarian and vegan alternatives to classic dishes.

What meals will I be charged for?
While all meals at 20+ dining venues are included, travellers will have access to Treat Yourself dishes on select menus and show dinners like Another Rose and It’s a Ship Show for an additional fee.

Can I show up to a restaurant without a reservation?
While reservations are not required, it is recommended to plan ahead to ensure a smooth dining experience. You can book a table for yourself and your crew up to 45 days before your trip via the Virgin Voyages app, through Sailor Services or with our team. For those with reservations on RockStar and Mega RockStar Quarters, reservations can be made up to 60 days in advance.

How do I add people to my table reservations?
You can manage your dining reservations on the Virgin Voyages Sailor app by contacting Sailor Services or with our team. You can also visit any of the restaurants for more information or assistance.

How often can a group book to dine together during their trip?
One dining reservation can be made for your entire group on each voyage, regardless of the length of the voyage. You can also make individual reservations in the app for up to 12 people.

When is the best time for my group to submit a dining reservation?
To ensure a smooth dining experience for your group, reservations can be made once the group has paid in full within 120 days. While reservations can be made after final payment, all new dining reservations will be reviewed and honored within 50 to 46 days prior to sailing.

Can I make reservations in multiple restaurants per night?
You can only make one reservation per night. However, if you are in the mood for something special after dinner, you can visit the galley, which is open for late night dining.

How do I cancel a breakfast or dinner reservation?
Once onboard, reservations can be managed in the Sailor app under the Agenda tab. You can also visit any of the restaurants for more information on managing your reservation.

Can I change my breakfast or dinner reservation from one restaurant to another?
On board, you can manage your reservations in the Sailor app under the Agenda tab. You can also visit any of the restaurants to get more information about managing your reservations.

How do I make a reservation for breakfast or dinner?
Check availability in the Sailor app or walk past any of the restaurants to see reservation details.

How do I check the status of my ShipEats order?
Before you place your order, you will see an Estimated Time of Arrival (ETA) so you know when your order will arrive. You will also receive notifications at every stage of your order: when it is received and processed, when it is in transit from ShipEats, and when it will be delivered.

My ShipEats is missing an item. How can I report it and get my item?
If something is missing from your order, please contact Sailor Services in the Sailor app or by phone in your cabin.

I placed an order through ShipEats but have changed my mind. How do I cancel my order?
To cancel a ShipEats order:
1. Open the Sailor app and go to the Services tab, then select ShipEats.
2. Go to the Recent Orders section and find the one you want to cancel. Orders that are still in preparation or have not yet been processed should have a Cancel option.
3. Tap the Cancel button under the Done button and confirm the cancellation when prompted.

I want food delivered to my cabin. How do I order?
Ordering through ShipEats is easy. Here’s how:
1. Launch the Sailor app on your device and go to the ShipEats section under the Services tab.
2. Review the available food options, select the items you want to order, then add them to your cart by tapping the Add to Cart button.
3. Once you’ve made your selection, proceed by tapping View Cart.
4. Make sure your cabin number is correct, review your order, and click “Place Order.”

Your order will now be on its way to your cabin. You can track the status of your order in the “My Orders” section of ShipEats or by clicking the purple banner at the top of the screen.

The Four Gates Group team of experts has compiled answers to the most common questions that travelers may have when planning a cruise with Virgin Voyages. All information is based on official sources from the Virgin Voyages cruise company.

IMPORTANT: information may change and be supplemented. Please check with your Four Gates Group cruise expert for answers to important questions.

Where is the gym located?
The gym is located midship on Deck 15.

Are cycling shoes required for the bikes in the gym?
Cycling shoes/cleats are not required for the bikes. However, if you want to bring cleats, the bikes are designed to accept SPD cleats. Delta cleats will not work on the bikes.

Are there group fitness classes?
Absolutely. With HIIT, barre, yoga, spin, bungee and more, there’s always something to work on board.

How soon do I need to book a spot in a fitness class?
There’s no need to plan ahead as booking fitness classes will only be available on board via the Virgin Voyages app.

How do I book a fitness class?
You can book a fitness class via the Virgin Voyages app.

What time does the gym open?
Daily gym opening hours can be found on the Virgin Voyages app.

Do you offer spa and salon services?
Yes. Whether you’re looking for a fresh hair and beard treatment or a bold new hair color, both Dry Dock and Stubble & Groom will get you in tip-top shape.

Is there a spa entry fee? What are the prices for treatments?
Travelers can purchase Thermal Suite Day Passes to enjoy the Thermal Suite facilities. Onboard, you can browse and book a variety of treatments to pamper your mind and body.

How do I book spa treatments?
Onboard, reservations can be made via the app or in person at Redemption Spa.

What is the spa’s cancellation policy?
Cancellations must be made at least 24 hours prior to your treatment. If you need to cancel or change your spa appointment, please contact the Sailor Services Crew onboard.

What are the Redemption Spa’s opening hours?
Redemption opens at 6am and closes at 10pm most days. Please check the Virgin Voyages app for up-to-date spa hours.

Is there Pickleball on the ship?
Yes. There is Pickleball on Lady Ships. The court is a little cozier and smaller than expected. It is 14ft (4.3m) wide and 40ft (12.2m) long, while the standard court is 20ft (6m) wide and 44ft (13.4m) long. It is still a lot of fun, but you will need to keep the Pickleball pros on top of things.

Is drinking allowed in the spa or nail salon?
You can bring a drink to the Redemption check-in area when you book your services. However, please refrain from bringing drinks into the locker rooms and changing rooms. Please note that drinks are not allowed in the thermal suite to ensure a smooth sailing experience for everyone.
You are welcome to bring a drink to Tune-Up. Just remember that this is a place for relaxation, so please enjoy your drink while keeping the calm sea in mind.

The Four Gates Group team of experts has compiled answers to the most common questions that travelers may have when planning a cruise with Virgin Voyages. All information is based on official sources from the Virgin Voyages cruise company.

IMPORTANT: information may change and be supplemented. Please check with your Four Gates Group cruise expert for answers to important questions.

What time is disembarkation?
Disembarkation is until 10:45am to ensure maximum flexibility. The exact disembarkation time is provided on your booking confirmation.

What is the earliest time I can disembark?
Disembarkation begins once the local authorities have given the ship clearance. However, we recommend that you select a disembarkation slot as this will ensure a smooth disembarkation process.

What is the latest time I can disembark?
For port calls: digital signs in the gangway area will show the all-aboard time. You may disembark at any time before this, but please ensure that you are back on board by the stated time. The ship’s crew may refuse disembarkation for operational reasons or if the ship is about to sail.
On the day of disembarkation: Please adhere to your chosen disembarkation time slot. If you are still on board after this time, announcements will be made to assist you in disembarking the ship.

What is the earliest recommended departure time for my flight after my journey?
We recommend booking your departure flight with enough time to comfortably disembark and travel to the airport. Home port arrival times may vary depending on the route, so please allow enough time for customs, road and airport procedures. Be sure to check your Sailor app for the latest information on your preferred disembarkation time.

How do I schedule my disembarkation time slot?
You can schedule your disembarkation time slot through the app. If you forget to schedule your time slot, don’t worry! You will receive reminders to select your preferred time when it’s time to do so.

Do I have to select a disembarkation slot?
It is not mandatory to schedule a slot, but if you have specific plans, such as catching a flight, we recommend selecting a disembarkation slot so that you can disembark on time. If you forget to schedule your time slot, don’t worry! You will receive reminders so you can choose a convenient time when it is time to do so.

What is the disembarkation process like for travelers at Port of Miami, Terminal V?
In partnership with Customs and Border Protection (CBP), Virgin Voyages offers an even more efficient process. Travelers who board with a passport and those Canadians who already have biometrics in the CBP system are being expedited using facial recognition upon disembarkation to quickly clear immigration. This new process eliminates the need for in-person interaction and allows for processing in seconds, ensuring a smooth process.

Is facial recognition currently in use at Port of Miami?
Effective May 17, 2023, Virgin Voyages has introduced facial recognition processing, removing the current in-person contact method for qualified travelers. They will now be processed much faster and on their way before they know it, as this new process takes less than a second. It is used by CBP at several locations at the Port of Miami.

How does CBP facial recognition work?
With advances in technology, facial recognition has become the most effective method of identification. Here’s how it works: When you check in (or pre-check in with Ready to Sail), workers will take your photo while you present your passport for inspection. When you disembark, facial recognition technology will compare your photo to the photo on your passport or visa to ensure verification. This streamlined process ensures fast and accurate identification.

Can anyone use this facial recognition to process their CBP?
No, facial recognition is only available to individuals who present a passport, visa, ARC, or similar identification at check-in. The system cannot recognize those who use any other form of identification.

Can I opt out of having my photo taken using facial recognition?
If you do not want your photo taken, please contact a CBP officer to request a manual identity check. Some non-US citizens may be required to provide biometric data. This does not apply to your actual registration, where a photo is required.

I am a Canadian citizen, can I undergo facial recognition?
It is possible, but not guaranteed. Since Canadian citizens do not need a visa to enter the US, there may be alerts or system issues that require in-person processing. However, if CBP has your information from a previous entry, you can use facial recognition without any problems.

Can I undergo facial recognition if I used my US government birth certificate?
No, the system does not recognize birth certificates because these documents do not have a photo associated with them.

How fast is facial recognition?
Yes, it is much faster than in-person processing.

Do I still need my passport when deplanement processing occurs?
It is best to have your passport with you in case it is requested, but you will not need to present it for facial recognition processing.

Is there any other information about CBP?
U.S. Customs and Border Protection (CBP) takes photographs of you to ensure that each person presenting a travel document to enter the United States is the true owner of that document. If you do not want your photograph taken, please contact a CBP officer or crew member to request a manual identity check.
CBP will delete photographs of biometrically verified U.S. citizens collected during this process within 12 hours. Photos of some non-U.S. citizens are stored on secure Department of Homeland Security systems and are used as biometric verification of arrival in the United States.

The Four Gates Group team of experts has compiled answers to the most common questions that travelers may have when planning a cruise with Virgin Voyages. All information is based on official sources from the Virgin Voyages cruise company.

IMPORTANT: information may change and be supplemented. Please check with your Four Gates Group cruise expert for answers to important questions.

What happens if I forget something on board?
Anything can happen on board, and you could accidentally leave something important behind. Simply fill out the Lost & Found form and our team will begin searching for your belongings. You can check the status of your request once it has been created.

How can I share feedback about my recent travel with you?
We love hearing feedback from our travelers! Write to our experts and tell us about your experience.