Ritz-Carlton Yacht Collection

History of The Ritz-Carlton Yacht Collection: from Hotels to the Ocean

2015–2017 — Founding and Concept
The Ritz-Carlton Yacht Collection was established as a division of the legendary Ritz-Carlton five-star hotel brand. The goal of the brand was to bring its legendary service, elegance, and atmosphere of luxury into the world of ocean travel. This marked the first time a global luxury hotel network entered the cruise market, creating a new segment of ultra-luxury ocean voyages.

2017 — First Ship Contract
The company signed an agreement for the construction of its first yacht, Evrima, which embodied the brand’s philosophy: small-scale design, maximum privacy, and personalized service on board.

2022 — Debut of the Yacht Evrima
Evrima was launched and immediately gained worldwide recognition. Its intimate size, elegant design, and refined interiors allow guests to feel as if they are on a private luxury yacht rather than a large cruise ship.

After 2022 — Fleet Expansion
The fleet was expanded with the addition of the yachts Ilma and Luminara, enabling the company to broaden its route network and offer even more personalized and exclusive journeys.

Values and Heritage
• Luxury and Elegance — attention to detail, exquisite interiors, and the highest level of onboard comfort.
• Individuality and Personalization — bespoke service, attention to each guest’s preferences, and the creation of a unique experience.
• Privacy and Exclusivity — a limited number of guests on board, access to boutique ports and hidden coves inaccessible to mainstream cruises.
• Refined Gastronomy and Cultural Discoveries — world-class restaurants, Michelin-style dining, private tastings, cultural activities, and onshore events.
• Sustainability and Social Responsibility — use of modern eco-technologies, support for local communities, and a responsible approach to the environment.
• Ritz-Carlton Heritage — transferring the legendary service of five-star hotels into the world of ocean travel, creating unforgettable and unparalleled experiences.

2021
• International Yacht & Aviation Awards — the Evrima yacht project (Studio Jouin Manku) received an award for Interior Design.

2022
• International Yacht & Aviation Awards — award in the category Yacht Interior Design (Evrima).
• Evrima was included in the list of “Most Anticipated Cruise Ships” by Cruise Critic.

2023
• Condé Nast Traveler Readers’ Choice Awards — Evrima was recognized among Best New Luxury Cruise Products.
• Porthole Cruise Readers’ Choice Awards — award for Best Luxury Cruise Experience.
• Travel Weekly Magellan Awards — award for Luxury Design (Evrima).

2024
• Travel + Leisure World’s Best Awards — Evrima was included in the list of Best Mega-Ship Ocean Cruise Lines.
• Porthole Cruise Readers’ Choice Awards — repeated award in the category Luxury Cruising.

2025
• Preliminary nominations in Travel + Leisure and Condé Nast Traveler.

CHARITABLE ACTIVITIES AND SOCIAL RESPONSIBILITY
The Ritz-Carlton Yacht Collection operates within the global strategy Marriott International Serve 360: Doing Good in Every Direction, which covers key areas:

• Nurture Our World — supporting local communities in ports: charitable contributions, volunteer programs, crew participation in social initiatives.
• Sustain Responsible Operations — minimizing environmental impact: reducing emissions, eliminating single-use plastics, modern water purification systems.
• Empower Through Opportunity — educational and career programs for employees, developing talents in the hospitality sector.
• Welcome All & Advance Human Rights — inclusivity, protection of human rights, equal opportunities for all guests and team members.

Key Initiatives
• Partnership with Ocean Conservancy — supporting projects to protect oceans and coastal ecosystems.
• Guest charitable programs — opportunities to make donations during voyages to support environmental and social initiatives.
• Sustainable Sourcing — collaboration with local producers in the Caribbean and the Mediterranean to support small businesses and regional economic development.

1. From Hotels to the Sea
• The Ritz-Carlton Yacht Collection combines the standards of five-star hotels with the intimacy and elegance of a private yacht.
• The first ship, Evrima, is capable of entering less-visited ports, opening up unique itineraries.

2. Five-Star Service
• Each guest receives a personal concierge and access to the exclusive Ritz-Carlton Club Lounge.
• The crew knows guests’ individual preferences, making the service truly personalized.

3. Unique Itineraries and Ports
• Cruises cover Europe, the Caribbean, South America, and Asia, including exotic and lesser-known ports.
• Guests can explore hidden coves, natural reserves, and unique islands, making every journey unforgettable.

4. World-Class Culinary Experiences
• Renowned chefs on board offer menus made from local ingredients combined with global culinary techniques.
• Private dinners on deck or onshore are part of the personalized experience for each guest.

5. Smart Cabins and Technology
• Each cabin is equipped with a smart room system, allowing control of lighting, climate, multimedia, and curtains via tablet or smartphone.

6. Exclusive Encounters and Educational Programs
• Cruises include meetings with renowned sommeliers, artists, and scientists, offering opportunities for tastings, masterclasses, and lectures.
• This makes each journey engaging, educational, and interactive, with direct access to experts.

7. Exclusive Active Leisure Programs
• On board, guests can enjoy deck yoga, fitness classes, art and culinary masterclasses.
• Guests can also participate in eco-expeditions onshore and nature exploration programs.

8. Onboard Art Collection
• Evrima features exclusive artworks and custom-made furniture, created specifically for the ship and unavailable anywhere else.

9. Private Spa Walks and Retreat Areas
• Evrima offers little-known spa areas and private terraces, where guests can spend time in seclusion.
• Some upper-deck terraces are accessible only to luxury suite guests, ensuring a fully private and relaxing experience.

10. Design by World-Famous Studios
• Evrima’s interiors were designed by Studio Jouin Manku, the same studio behind premium hotels and private yachts for global celebrities.
• Every space is designed to create the feeling of a private club at sea, rather than a standard cruise ship.

11. Culinary and Cultural Surprises on Board
• In addition to standard programs, the ship occasionally hosts secret tastings and meetings with experts, revealed to guests only during the journey.

Especially for guests of The Ritz-Carlton Yacht Collection, the specialists of Four Gates Group have selected the most popular questions and provided answers.
Information is taken from official sources of The Ritz-Carlton Yacht Collection.

IMPORTANT: information may change and be updated. Please confirm answers to important questions with your Four Gates Group cruise expert.

1. What languages are used onboard?
• English is the primary language on all yachts.
• Menus, announcements, and information about events are provided in English.
• Some crew members speak other languages for guest convenience.

2. Is Wi-Fi available onboard?
• Free basic Wi-Fi is available in cabins and public areas.
• Speed may vary depending on the route and yacht location.

3. Are there televisions in the cabins?
• Televisions are not installed in the cabins.
• Information about events, dining, and programs is available via the onboard program on cabin tablets or through the guest services.
• This approach preserves the yacht’s intimate atmosphere and guest comfort.

4. Is there a medical center onboard?
• The yacht has a fully equipped medical center.
• Medical services are charged additionally.
• It is recommended to have international medical insurance with evacuation coverage.

5. What services are available for guests with limited mobility?
• Some cabins and yacht areas are equipped for guests with limited mobility.
• It is recommended to notify special needs during booking.

6. Is smoking allowed onboard?
• Smoking is only permitted in designated outdoor areas.

7. What is the dress code onboard?
• The main style is resort casual.
• There are no formal nights with mandatory dress code.
• Evening events require more elegant attire.
• Sportswear, swimwear, and flip-flops are not allowed in restaurants.

8. Is there a laundry service onboard?
• Laundry, dry cleaning, and ironing services are available.
• There are no self-service laundry facilities.

9. Is there a spa or fitness center onboard?
• Spa zones and gyms are not available.
• Yoga and Pilates are conducted on open decks if included in the itinerary.

10. Is it allowed to bring alcohol onboard?
• Bringing your own alcohol is prohibited.
• Drinks are available onboard and can be charged to your onboard account.

11. What items are provided in the cabins?
• Bedding, towels, bathrobes, toiletries, safe, hairdryer, air conditioning.

12. Can children travel onboard?
• Children of all ages are allowed.
• The Ritz Kids® program is available.
• Cribs and high chairs are provided upon request.

13. Can I travel alone?
• Yes, a single cabin is possible with prior booking.

14. Are pets allowed onboard?
• Pets are prohibited, except for service guide dogs with approval.

15. Is a key card registration required?
• Yes, the key card is needed for access to onboard services, including cabin entry and elevator use.
• It is used for identification during events and when using restaurants, boutiques, spa, and other areas.
• Guests are advised to carry the card throughout the cruise.

16. Are photography services available onboard?
• Professional photography services are not available on all yachts.
• Guests can take photos themselves.

17. What is the temperature onboard?
• Comfortable, around 21–23°C (70–73°F).
• For open decks, a light sweater is recommended.

18. When do I need to vacate the cabin on disembarkation day?
• Usually by 9:00 AM, unless otherwise stated in cruise documents.
• Luggage can remain in the cabin until handed over to staff.

19. Is customs control required?
• Yes, customs control is carried out in most ports during embarkation and disembarkation.

20. How is luggage returned after disembarkation?
• Luggage is delivered to the collection area at the port terminal.

21. Is assistance available at the port before boarding?
• Yes, staff assists with luggage and documents.
• They answer questions and help guests navigate onboard.

22. Can pregnant guests travel?
• A medical certificate from a doctor is required.
• For late stages, check regulations in advance.

23. How does the announcement system work?
• Information about events, entertainment programs, and excursions is delivered via the onboard program in cabins.
• Oral announcements in English are also made in public areas to inform guests about schedule changes or important events.

24. How can I get assistance with organizational matters onboard?
• Through the reception or guest services, available throughout the day.
• Staff can help with questions about services, excursions, or internal organizational matters.

25. Are boutiques available onboard?
• Yes, a boutique with premium products, souvenirs, and cosmetics is available.
• The shop operates only while the yacht is at sea.

26. What electricity and outlets are available in the cabins?
• Voltage: 110V and 220V.
• International outlets and USB ports are available.

27. Can I track the yacht’s position in real time?
• Yes, the current location can be accessed via the onboard program or guest services.

28. What if luggage is damaged or lost?
• Notify the reception.
• Staff will assist in filing a report and, if needed, obtaining compensation.

29. Is a smartphone required to use onboard services?
• No, a smartphone is not required.
• Most services are accessible via the onboard program, cabin tablets, or guest services.

30. What is included in the cruise fare?
• The fare includes cabin accommodation, all basic onboard services, breakfast, lunch, and dinner, standard beverages, and participation in most onboard activities and events.

31. Are special dietary needs accommodated?
• Yes, special dietary needs and allergies can be accommodated if notified during booking or before the cruise. Advance notice is recommended.

32. What currency is used onboard?
• The primary currency onboard is USD. All purchases, including beverages, spa services, and boutique items, are charged to the guest’s onboard account in USD.

33. Are there entertainment programs onboard like on large ships?
• The yacht does not offer typical large-ship shows. The program is designed for intimate and personalized activities: tastings, lectures, excursions, workshops, and outdoor events.

Especially for guests of The Ritz-Carlton Yacht Collection, the specialists of Four Gates Group have prepared answers to the most frequently asked questions about online registration.
The information is taken from the official website of the cruise company The Ritz-Carlton Yacht Collection.

IMPORTANT: the information may be changed and updated by the company. We kindly ask you to confirm answers to important questions with your cruise expert at Four Gates Group.

1. What is online registration?
• Online registration allows you to complete the embarkation process in advance and reduce waiting time at the port.
• It includes confirmation of personal details, cabin selection (if available), and submission of passport information and documents required for ports of call/embarkation/disembarkation.

2. How to complete online registration?
• Guests receive an email with a link to online registration after booking their cruise.
• It is necessary to fill in personal details, passport data, and travel document information.
• It is recommended to complete online registration 48–72 hours prior to embarkation.

3. Which documents are required for online registration?
• A valid passport or other travel document.
• Visas (if required for ports of call/embarkation/disembarkation).
• Information about children or other passengers traveling together.

4. What are the benefits of online registration?
• Online registration reduces waiting and processing time during embarkation at the port terminal.
• It allows you to provide personal information in advance to optimize service on board, including special requests regarding your suite, dining, and activities.
• Guests receive electronic confirmation or a boarding card for quick access to yacht services.
• Online registration helps the yacht staff to better prepare for your arrival and make your stay more comfortable and personalized.

5. Can I add personal details for on-board service during online registration?
• Yes, online registration allows you to add information in advance for personalized service.

6. Will I receive a boarding card during online registration?
• Yes, after completing online registration you can receive a boarding card or confirmation for quick access to services on board the yacht.

7. What should I do if I did not complete online registration within the required timeframe?
• Do not worry. You will be able to complete registration directly at the port terminal before embarkation, although this process may take longer.
• It is recommended to contact customer support or your cruise expert for assistance.

8. How can I know that online registration has been successfully completed?
• After completing registration you will receive electronic confirmation to the email address you provided.
• The confirmation will indicate the registration status and the next steps available.

9. Do I need a printed boarding pass?
• A printed boarding pass is not required.
• An electronic confirmation or boarding card on your smartphone or tablet is sufficient.

10. Can I change information after completing online registration?
• Yes, some details can be updated through the online registration system or by contacting customer support.
• It is recommended to make any changes in advance before embarkation.

11. Can I complete online registration on behalf of other passengers?
• Yes, if you have all the necessary documents and information about other passengers.
• It is important to have the consent of each passenger for the use of their personal data.

The Four Gates Group team has prepared official answers to the most frequently asked questions regarding financial aspects of the journey, specifically for guests of The Ritz-Carlton Yacht Collection.
Information is based on official sources from The Ritz-Carlton Yacht Collection.

IMPORTANT: information may change and be updated. Please confirm answers to important questions with your Four Gates Group cruise specialist.

1. What is the required deposit when booking a cruise?
• A deposit of 25% of the total cruise fare is required to confirm the booking.
• The deposit must be paid within 3 days after making the reservation, unless otherwise stated in the agreement.

2. When must full payment for the cruise be made?
• Full payment must be made no later than 120 days prior to the departure date.
• Different deadlines may apply for special offers, charter, or group sailings as indicated on the invoice.

3. What payment methods are accepted by the company?
• Major credit cards (Visa, MasterCard, American Express) are accepted.
• Wire transfers in US dollars are also possible.
• All payments are processed in US dollars (USD).

4. In what currency are onboard transactions conducted?
• All onboard transactions are conducted in US dollars (USD).
• Each guest is assigned a personal Onboard Account to which all purchases and services are charged.
• At the end of the cruise, the account is settled using the registered credit card.
• Cash payments are not accepted.

5. Can the credit card linked to the onboard account be changed?
• Yes, guests may update or change their credit card at any time during the cruise by contacting the Guest Services Desk.
• The new card must be issued in the name of the passenger registered on the Onboard Account.

6. Can cash be used onboard?
• Cash is not used onboard the yachts.
• All purchases, services, and gratuities are charged to the guest’s electronic account, which is paid with a credit card at the end of the cruise.
• In some cases, cash may be used only for tips to excursion guides or port personnel.

7. Can children’s spending be limited onboard?
• Yes, restrictions or prohibitions can be applied to transactions for minor guests.
• Restrictions can be set during check-in or at any time during the cruise through Guest Services.
• Parents or guardians can monitor spending through a shared Onboard Account.

8. Are gratuities included in the cruise fare?
• Yes, gratuities are included in the cruise fare for The Ritz-Carlton Yacht Collection.
• Additional gratuities are at the guest’s discretion and may be given separately to recognize exceptional service.

9. Can additional services be pre-paid?
• Yes, certain services (for example, excursions, spa treatments, holiday packages) can be pre-paid before the cruise via the official website or personal account.
• All pre-paid services are added to the guest’s onboard profile and confirmed with an electronic receipt.

10. Will I receive a detailed financial statement at the end of the cruise?
• Yes, all guests receive a Final Statement listing all onboard expenses.
• The statement can be viewed electronically on the cabin tablet, obtained in printed form at Guest Services, or sent by email after the cruise.

11. Are there ATMs onboard?
• There are no ATMs onboard The Ritz-Carlton Yacht Collection yachts.
• It is recommended to bring necessary cash before the cruise, especially if planning to use it during shore excursions.

12. What are the cancellation conditions?
• If cancellation occurs more than 121 days before departure, the deposit is refunded minus a USD 200 administrative fee per person.
• Cancellation 120–91 days before departure results in a 25% charge of the cruise fare.
• 90–61 days before departure — 50% of the cruise fare.
• 60–31 days before departure — 75% of the cruise fare.
• Less than 30 days before departure — 100% of the cruise fare is retained.
• Cruises longer than 14 nights or special itineraries may have different conditions as stated in the agreement.

13. Can a confirmed booking be changed?
• Any changes to the itinerary, dates, or passenger names are possible up to 121 days before departure, depending on availability.
• After this period, changes are treated as a cancellation and a new booking.
• Changing a passenger’s name may require a USD 200 fee per person.

14. How are refunds processed?
• All refunds are made to the individual or agency that made the payment.
• Refunds are processed in the payment currency (USD).
• The company may deduct administrative fees or bank charges.

15. Does the company provide travel insurance?
• The Ritz-Carlton Yacht Collection recommends purchasing travel insurance covering cancellations, medical expenses, lost luggage, and other risks.
• Insurance is not included in the cruise fare and can be arranged through a travel agent or the company’s partners.

16. Can gift certificates or credits be used?
• The company offers gift cards that can be applied to cruise payments.
• Credits provided as a bonus or compensation are non-refundable and have an expiration date.

17. Can fares change after booking?
• The Ritz-Carlton Yacht Collection reserves the right to change fares, taxes, or port charges in case of market fluctuations.
• If the price increases after booking, the guest has the right to cancel the cruise without penalty within 7 days of notification.

18. Are additional charges or taxes applied?
• Port charges, taxes, and fuel surcharges may be added to the total fare.
• Their amount depends on the itinerary and is indicated at the time of booking.
• In the event of international tax changes, the company may adjust the final statement.

Specially for guests of The Ritz-Carlton Yacht Collection, Four Gates Group specialists have prepared answers to the most frequently asked questions about medical assistance on board.
Information is taken from the official website of The Ritz-Carlton Yacht Collection.

IMPORTANT: information may change and be updated by the company. Please consult your Four Gates Group cruise expert for clarification on matters important to you.

1. Is there medical staff on board?
• A qualified medical officer or nurse is present on board, providing primary and emergency care to guests.

2. What medical services are available on board?
• Primary diagnostics and check-ups (blood pressure, pulse, temperature).
• Emergency care for minor injuries or illnesses.
• Consultations and provision of some medications, including prescription drugs if needed.

3. Are medications and pharmaceutical supplies available on board?
• A standard set of medications is available for treating colds, allergies, stomach disorders, pain, and minor injuries.
• Prescription medications require consultation with the medical staff.

4. What should I do in case of a serious illness or injury?
• Medical staff provide emergency care.
• If necessary, evacuation to a port or the nearest medical facility is possible.

5. Is medical care on board charged separately?
• Medical services on board are charged separately if not covered by your insurance policy.
• It is recommended to have medical insurance with coverage for cruises and evacuation.

6. Is there a hospital or full medical facility on board?
• There is no hospital on board; services are limited to basic and emergency medical care.
• For complex cases, guests may be transferred to shore for specialized care.

7. What preventive measures should be taken before the cruise?
• Consult a doctor and bring necessary medications.
• Carry medical documents, including information on chronic conditions.
• Follow staff recommendations regarding seasickness prevention, sun protection, and hydration.

8. Are safety and confidentiality standards followed on board?
• All medical procedures and consultations are conducted according to international safety and confidentiality standards.

9. Is it allowed to travel during pregnancy?
• Pregnant guests are advised to consult a doctor before the cruise.
• Access to the ship may be limited after a certain stage of pregnancy, depending on company policy and safety on board.

10. Is it allowed to bring medical equipment on board?
• Guests may bring necessary medical equipment (e.g., inhalers, blood pressure monitors, portable oxygen devices), after informing the cruise expert in advance.

11. What should be known about transporting medications?
• Medications should be carried in their original packaging with clear labeling.
• It is recommended to have a sufficient supply for the entire cruise.
• Prescription medications must be documented.

12. Can insulin or other medications be stored in a refrigerator?
• Refrigeration for medications requiring it is available on board.
• Medical staff will assist in organizing proper storage.

13. Is medical insurance mandatory?
• Having medical insurance with coverage for cruises and evacuation is strongly recommended.

14. Is passenger health monitored on board?
• Before boarding and during the cruise, staff may perform basic health checks for guests if necessary or upon request.

15. Are guests with reduced mobility allowed on board?
• Guests with reduced mobility are allowed on board.
• It is recommended to notify in advance about any needs for additional support or equipment for convenience and safety.

Especially for guests of The Ritz-Carlton Yacht Collection, the Four Gates Group team has prepared answers to the most frequently asked questions regarding shopping and boutiques on board.
The information is taken from the official website of The Ritz-Carlton Yacht Collection.

IMPORTANT: information is subject to change. Guests are advised to confirm details with their concierge or boutique consultant on board.

1. Are there boutiques on board?
• Yes, exclusive boutique shops are available on board the superyachts.

2. What items are offered in the boutiques?
• Designer clothing, accessories, jewelry, watches, cosmetics, perfumes, souvenirs, and gifts.
• The selection is regularly updated according to the seasons and ports of call.

3. Where are the boutiques located on the yacht?
• On the central decks.
• Designed to provide a comfortable and private shopping experience in the luxurious Ritz-Carlton atmosphere.

4. Can I receive a personal consultation while shopping?
• Yes, boutique consultants provide personalized recommendations regarding style, sizes, and gift selections.

5. Can I reserve an item for viewing on board or in port?
• Yes, advance reservations for items are available for viewing either on board or during port calls.

6. What payment methods are accepted on board?
• Major international credit cards.
• The currency used for purchases is usually U.S. dollars (USD), but local currency may be accepted in ports of call.
• All purchases are charged to the guest’s onboard account.

7. Are taxes and customs duties included in the prices of goods?
• Prices on board may include taxes and duties depending on the ports of call.
• Guests are informed about customs restrictions regarding the export of purchased items.

8. Can purchased items be delivered to the suite or home?
• Yes, some purchases can be delivered directly to your suite.
• Delivery to your disembarkation port or home after the cruise may also be available, depending on the supplier’s or manufacturer’s policy.

9. Are there exclusive or limited-edition items available on board?
• Yes, certain items and collections are available only on board, including limited-edition jewelry and accessories.
• Souvenirs related to the cruise itinerary and visited destinations are also offered.

10. Can I receive assistance in choosing gifts?
• Yes, boutique consultants assist guests in selecting gifts and accessories for family and friends.
• Some items can also be ordered during shore excursions.

11. Is it recommended to reserve items in advance?
• Yes, it is advisable to reserve limited or exclusive items in advance, especially on popular itineraries.
• Guests may consult with the concierge to pre-reserve desired products.

12. What are the boutique opening hours on board?
• Boutique opening hours are aligned with the daily schedule on board and port calls.
• Information on opening and closing times is provided on the onboard notice board or available from the concierge.

13. Are there discounts available for returning guests?
• Special promotions or loyalty programs may be available on board in accordance with company policy.
• For details, guests should contact the boutique consultant or concierge.

14. Can I use my onboard credit in the boutiques?
• Yes, onboard credit can be used for boutique purchases, provided it is permitted by the terms of your cruise package.

15. Can I purchase whisky or champagne to take home?
• Yes, alcoholic beverages can be purchased on board and taken with you, subject to customs restrictions in the ports of destination.

16. Are there limits on the quantity of items purchased?
• Yes, quantity limits may apply, especially for limited editions or alcoholic beverages, depending on customs regulations and supplier policies.

Specially for guests of The Ritz-Carlton Yacht Collection, the Four Gates Group team has prepared official answers to the most frequently asked questions about onboard activities and entertainment.
Information is taken from the official website of The Ritz-Carlton Yacht Collection.

IMPORTANT: information may change and be updated. It is recommended to confirm details with your concierge or Four Gates Group cruise expert.

1. What activities are offered onboard?
• The superyachts offer a daily variety of entertainment, cultural, and themed activities — from live music to lectures and masterclasses.
• Programs may include culinary demonstrations, wine tastings, lectures, presentations by guest experts, and intimate concerts.

2. Where can I view the schedule of activities?
• The schedule is updated daily and available via the tablet in your stateroom or on information screens in public areas.
• Guests can also obtain a printed schedule from Guest Services or their concierge.

3. Are there musical evenings onboard?
• Yes, every evening in lounges, bars, and on open decks, performances by musicians, jazz ensembles, and vocalists take place.
• The atmosphere onboard remains elegant and intimate, without loud shows or discos.

4. Where do evening events take place?
• Piano evenings and intimate concerts are held in The Living Room lounge.
• Themed events are organized near the pool area under the open sky.

5. Are cultural or educational events offered?
• Yes, guest experts such as historians, sommeliers, artists, and naturalists often give presentations onboard.
• Lectures, talks, wine tastings, culinary demonstrations, and masterclasses are regularly held.

6. Are there themed cruises?
• Yes, some voyages have a thematic focus — culinary, arts, or wine.
• The program of these cruises includes special events, tastings, and meetings with notable guests.

7. Is there a possibility to engage in sports or fitness activities?
• The ship features a modern fitness center with sea views.
• Yoga, Pilates, meditation classes, and personal training sessions are available.

8. Are water-based activities available?
• Yes, at the Marina Terrace, swimming, kayaking, and paddleboarding are possible, if permitted by the port of call.

9. Where can guests relax or enjoy quiet time?
• The Observation Lounge offers panoramic views and a tranquil atmosphere.
• The Living Room is a space for socializing, music, reading, and enjoying art exhibitions.
• Open decks feature a swimming pool and jacuzzi for relaxation.

10. Are special events organized during the cruise?
• Yes, on holidays or special itineraries, private concerts, formal dinners, cocktail receptions, and fireworks may be organized.
• Guests celebrating birthdays or anniversaries may have a personalized dinner or tasting arranged.

11. Is there an art program onboard?
• Yes, the yacht features a collection of contemporary art created specifically for The Ritz-Carlton Yacht Collection.
• Exhibitions, artist talks, and curator-led events are regularly held.

12. Can a private event be organized onboard?
• Yes, guests may request a private dinner, cocktail, or small concert.
• A personal concierge will assist with arrangements, menus, and music.

13. What is the dress code for onboard events?
• General style is resort casual: elegant yet relaxed.
• For formal events, elegant chic is recommended — evening wear, cocktail dresses, or dress shirts.

14. Are there activities for families with children?
• The Ritz-Carlton Yacht Collection is primarily designed for adults seeking a calm, luxurious experience.
• However, children of certain ages can be accommodated on voyages, and individual activities for families can be arranged onboard or during port stops.

Especially for guests of The Ritz-Carlton Yacht Collection, the Four Gates Group specialists have selected the most frequently asked questions and provided official answers.
Information is taken from official sources of The Ritz-Carlton Yacht Collection.

IMPORTANT: information may change or be updated. Please confirm answers to important questions with your Four Gates Group cruise expert.

1. Is Wi-Fi available on board The Ritz-Carlton Yacht Collection yachts?
• Yes, complimentary Wi-Fi access is available to all guests on all yachts of the company (Evrima, Ilma, Luminara).
• The connection is available in all suites, staterooms, and public areas.

2. How can I connect to the onboard Wi-Fi?
• After embarkation, the system activates access automatically.
• To log in, you need to enter the guest’s name and suite number.
• Detailed instructions can be obtained from the Guest Services desk.

3. Are there any limitations in internet speed?
• The speed depends on the yacht’s location, satellite coverage, and the number of active users.
• In remote regions, the speed may temporarily decrease.

4. Can I use streaming services or video calls?
• Yes, but the company does not recommend extensive use of streaming video or video conferencing services, as this may overload the network.
• For professional needs, guests can request a priority connection through Guest Services.

5. Is premium-class Wi-Fi available?
• Yes, guests can purchase a Wi-Fi Premium Package with higher connection speed.
• The service is available upon request via Guest Services or the company’s mobile app.

6. Is there a difference in Wi-Fi quality between different suites?
• In higher-category suites (Terrace Suite, Grand Suite, Owner’s Suite), enhanced internet connection with greater bandwidth is provided.
• Standard suites are equipped with a basic connection sufficient for regular use.

7. Can mobile service be used while at sea?
• At sea, mobile networks are usually unavailable.
• Calls can be made through the yacht’s satellite phone system or via messengers over Wi-Fi.
• In ports with GSM coverage, regular roaming is possible.

8. What should I do if Wi-Fi is not working or connection issues occur?
• Please contact the Guest Services Desk or IT Concierge.
• Technical support is available throughout the cruise.
• In most cases, the issue can be resolved within a few minutes.

9. Is the Wi-Fi connection secure?
• Yes, the onboard Wi-Fi network is protected by SSL encryption.
• The company complies with the data security and privacy standards established by The Ritz-Carlton Privacy Policy.
• It is recommended to avoid conducting financial transactions over public networks.

10. Can I access the onboard app through Wi-Fi?
• Yes, once connected to Wi-Fi, you can use The Ritz-Carlton Yacht Collection App.
• Through the app, you can view the daily program, make spa, restaurant, or excursion reservations, and contact Guest Services.

11. Can the crew assist with setting up internet on personal devices?
• Yes, the yacht has IT Concierge specialists who can help set up Wi-Fi on smartphones, tablets, or laptops.
• All major operating systems are supported: iOS, Android, Windows, macOS.

12. Can I use the internet while the yacht is docked in port?
• Yes, Wi-Fi remains available while the yacht is in port.
• In some ports, guests may also use local mobile networks or roaming services.

Specifically for guests of The Ritz-Carlton Yacht Collection, the Four Gates Group team has prepared official answers to the most frequently asked questions regarding safety during voyages on board the superyachts.
The information is taken from official sources of The Ritz-Carlton Yacht Collection.

IMPORTANT: information is subject to change and updates. Please confirm the most up-to-date answers with your Four Gates Group cruise expert.

1. What safety standards are applied on The Ritz-Carlton Yacht Collection yachts?
• All yachts comply with international requirements under SOLAS (Safety of Life at Sea), ISM Code, and MARPOL.
• They are certified by Lloyd’s Register and remain under continuous technical supervision.

2. How is the technical safety of the yachts ensured?
• The vessels are equipped with modern navigation systems, emergency power supply, and fire prevention equipment.
• Regular inspections are conducted for fire extinguishing systems, lifeboats, alarms, and emergency exits.

3. Who is responsible for safety on board?
• The Captain holds full responsibility for the safety of the vessel, passengers, and crew.
• The Captain is supported by a specialized Emergency Response Team.

4. What training does the crew undergo?
• All crew members are certified in accordance with STCW standards (Standards of Training, Certification, and Watchkeeping).
• Regular drills are held covering evacuation, firefighting, first aid, and emergency response procedures.

5. How is the safety drill for guests conducted?
• Before departure, all passengers are required to attend a mandatory safety briefing.
• The drill explains the location of emergency exits, muster stations, and evacuation procedures.

6. Where are life jackets stored?
• Each guest has an individual life jacket stored in their suite or stateroom.
• Additional jackets are available in public areas near muster stations.

7. How many lifesaving devices are on board?
• The number of lifeboats, life rafts, and jackets exceeds the total number of passengers and crew.
• All lifesaving equipment is subject to regular inspections.

8. How is fire safety maintained?
• Every area of the yacht is equipped with smoke detectors, alarm systems, and automatic fire suppression systems (CO₂, water sprinklers).
• A professional firefighting team is available on board.

9. Are evacuation instructions available in the suites?
• Yes, evacuation instructions are displayed on the inside of every suite door.
• They can also be viewed in The Ritz-Carlton Yacht Collection mobile app.

10. How is medical safety ensured on board?
• Each yacht has a certified doctor and medical personnel on duty 24/7.
• The Medical Center is equipped to provide urgent care.
• In case of emergency, medical evacuation (medevac) is available.

11. Are crew members’ health conditions monitored?
• Yes, all crew members undergo a medical examination before each contract and regular health checks during service.

12. How is sanitary safety maintained on board?
• All areas are disinfected daily, and ventilation and air-conditioning systems are cleaned regularly.
• The company adheres to WHO guidelines and USPH (United States Public Health) standards.

13. How are food and water safety controlled?
• Food and drinking water are supplied exclusively by certified providers.
• Water on board is purified and regularly tested in laboratories.

14. What measures are taken to prevent unauthorized access?
• All passengers and luggage go through a security screening before embarkation.
• A CCTV surveillance system operates in public areas on board.

15. How are route and weather conditions monitored?
• The yachts are equipped with advanced satellite monitoring systems.
• The Captain maintains constant communication with shore-based safety services and the company’s headquarters.

16. What should a guest do in case of an emergency?
• Stay calm and follow the crew’s instructions.
• Do not use elevators during evacuation.
• Proceed to your assigned muster station indicated in your suite.

17. Can guests visit the bridge or technical areas?
• Access to service and technical areas is only permitted with the crew’s authorization.
• Occasionally, guided visits to the bridge are organized for guests under officer supervision.

18. How is security maintained during port stays?
• During docking, access control measures are strengthened.
• Only authorized port representatives are allowed to board.

19. How is children’s safety ensured on board?
• The crew monitors compliance with safety rules in public areas and around the pools.
• Parents are responsible for supervising their children during the cruise.

20. Are guests allowed to use personal electrical devices?
• Yes, but devices with damaged cords or without safety certification should not be used.
• Irons, kettles, and heating devices are not permitted.

21. How does the company respond to weather changes or storms?
• Routes may be altered to ensure guest safety.
• The Captain continuously receives weather forecasts and adjusts the itinerary as needed.

22. Are safety drills conducted for guests?
• Yes, a mandatory drill is held before the first departure at sea.
• Participation is compulsory for all passengers under international regulations.

23. How is communication with shore maintained in emergencies?
• The yachts are equipped with satellite communication systems that ensure constant contact with shore-based services.

24. Is access to guest suites monitored?
• Yes, the electronic keycard system records all entries into the suite.
• Guests may store valuables in the in-suite safe.

25. What safety protocols are followed during embarkation and disembarkation?
• Disembarkation is permitted only after confirmation from the Security Department.
• Crew members ensure that all passengers are accounted for in the system.

26. Who coordinates actions during emergencies?
• Each yacht has a Safety Officer responsible for coordinating the crew’s and passengers’ actions during incidents.

27. Are guests informed about safety conditions during the voyage?
• Yes, important updates are announced over the PA system or via the mobile app.

28. Does the company follow environmental safety standards?
• Yes, The Ritz-Carlton Yacht Collection adheres to MARPOL environmental protection requirements.
• All waste is treated in compliance with the company’s ecological protocols.

29. Does the company provide insurance in case of incidents?
• Insurance terms may vary depending on the agency or booking package.
• It is recommended to arrange additional medical insurance prior to the cruise.

30. What is the main safety principle of The Ritz-Carlton Yacht Collection?
• The company follows the philosophy “Safety First — Luxury Always”: the highest level of safety without compromising on comfort.

Specifically for guests of The Ritz-Carlton Yacht Collection, the Four Gates Group team has prepared official answers to the most frequently asked questions regarding cruise preparation.
Information is taken from the official sources of The Ritz-Carlton Yacht Collection.

IMPORTANT: information may change or be updated by the company. Please confirm the latest details before your trip with your Four Gates Group expert.

1. When will I receive information about my cruise?
• 45 days before departure, guests receive an official email with cruise details: boarding time, port, document requirements, and luggage recommendations.

2. How does online check-in work before the cruise?
• All guests must complete online check-in via the My Yacht Voyage system.
• Check-in opens 45 days prior to departure.
• Passport details, contact information, emergency contacts, medical information (if required), and a photo for the boarding pass must be provided.

3. What documents are required for boarding the yacht?
• Passport valid for at least six months after the end of the cruise.
• Visas (if required by the itinerary).
• Electronic boarding pass provided after completing online check-in.

4. Are visas or other permits required?
• Requirements depend on the itinerary.
• Guests are responsible for obtaining the necessary visas and documents before departure.
• The company does not issue visas but provides guidance on the requirements of each port.

5. What are the luggage regulations?
• There are no restrictions on the number or weight of luggage; however, the company recommends no more than 2 large suitcases per person.
• Maximum convenient weight: 30 kg per suitcase.
• Carry-on luggage should include documents, medications, and valuables.

6. Are there restrictions on items I can bring?
• Weapons, drones, heating devices, candles, chemicals, and any flammable materials are prohibited.

7. How do I get to the departure port?
• Cruise pre-arrival emails provide recommended routes to the port.
• Upon request, airport-to-port transfers can be arranged through Guest Concierge.

8. When does boarding the yacht begin?
• Boarding usually begins 4 hours before departure.
• Exact times are listed in your cruise confirmation.
• Guests may wait in the lounge area until boarding begins.

9. How does check-in work at the cruise terminal?
• Upon arrival at the terminal, guests go through passport control and present their electronic boarding pass.
• Staff verify documents and online check-in confirmation.

10. How is luggage handled before boarding?
• Luggage is handed over to terminal staff during check-in.
• It is tagged and delivered directly to your cabin.

11. What is a Yacht ID card?
• After check-in, guests receive an individual Yacht ID card.
• It serves as a cabin key, payment method, and onboard identification.

12. What are the safety procedures during boarding?
• All guests undergo mandatory baggage screening.
• The The Ritz-Carlton Yacht Collection Safety Program standards apply during boarding.
• Medical checks may be conducted in cases of epidemic restrictions.

13. What is the policy on medical certificates or vaccinations?
• For most itineraries, certificates are not required.
• If the voyage passes through regions with vaccination requirements (e.g., yellow fever), the appropriate certificate is mandatory.

14. Can I leave my luggage before boarding?
• Yes, there is a temporary luggage storage area at the port under staff supervision.

15. Can I order special services before the cruise?
• Yes, via your My Yacht Voyage account, you can pre-book:
- Excursions
- Restaurant reservations
- Spa treatments
- Transfers

16. What is included in my fare?
• All fares include accommodation, meals, beverages, service, and Wi-Fi.
• Premium wines, spa treatments, shore excursions, and boutique purchases are additional.

17. What clothing should I bring?
• Recommended style: “Yacht Casual” — elegant casual wear.
• Light dresses, linen shirts, or classic trousers are suitable for evening events.
• Comfortable shoes, a hat, and sun protection are recommended for excursions.
• In cooler regions, bring a light jacket or sweater for deck walks.

18. What should I do if I am late for boarding?
• Contact Guest Services or your cruise consultant immediately.
• If the yacht is still in port, boarding may be extended by agreement with port authorities.
• If you miss departure, the company can assist with joining the itinerary at the next port (at the guest’s expense).

19. Can I pre-order special meals?
• Yes, any dietary or allergy requirements should be indicated during online check-in.
• The yacht’s chef will provide a personalized menu.

20. Can I book an additional night before or after the cruise?
• Yes, the company offers Pre- and Post-Cruise Programs at Ritz-Carlton hotels.
• Availability should be confirmed at the time of booking.

21. What is the dress code on board?
• The style “Yacht Casual” is followed: elegant casual wear.
• Evening events do not require formal attire, but elegant style is encouraged.

22. Who can I contact with additional questions before the cruise?
• Contact Guest Services or your Four Gates Group expert for personalized consultations and the latest information.

Specially for guests of The Ritz-Carlton Yacht Collection, the Four Gates Group team has prepared official answers to the most frequently asked questions about traveling with children on board the superyachts.
Information is taken from official sources of The Ritz-Carlton Yacht Collection.

IMPORTANT: information may change or be updated by the company. Please verify current details with your Four Gates Group cruise expert.

1. Can children be brought on board The Ritz-Carlton Yacht Collection yachts?
• Yes, the company welcomes children of all ages, including infants.

2. What age restrictions apply on board?
• There are no age restrictions for children; however, some adult-only areas and activities may be unavailable to younger guests.

3. Which cabin types are suitable for families with children?
• Suites and cabins can accommodate families, and connecting or adjoining cabins are available upon request.

4. Are additional beds or cribs provided for children?
• Yes, cribs or rollaway beds can be arranged for infants and younger children.

5. What children’s programs are available on board?
• Age-appropriate games, creative activities, workshops, and supervised play areas for children and teens are offered.

6. Are there excursions adapted for children?
• Yes, some itineraries include family-friendly excursions, and Guest Services staff can help select the most suitable options.

7. Is a children’s menu available in the restaurants on board?
• Yes, the restaurants offer a children’s menu, as well as the option to order special dietary meals.

8. Can children’s meals be pre-ordered?
• Yes, all dietary or allergy restrictions should be indicated during online check-in.

9. Are there life jackets for children?
• Yes, life jackets of the appropriate size are available for each child on board.

10. What safety measures are applied for children?
• Children must be supervised by parents or guardians in public areas and on decks.
• Crew members are trained to assist all guests in emergency situations.

11. Can nanny or child escort services be arranged?
• Yes, professional nanny services are available by prior arrangement through Guest Services.

12. Is there equipment for infants and small children on board?
• Strollers, high chairs, and other equipment can be requested before the cruise through Guest Services.

13. Is medical assistance available for children?
• Yes, each yacht has certified medical staff who can provide care for children.

14. Can individual activities for children be arranged?
• Yes, Guest Services staff can organize personalized entertainment according to the age and interests of the children.

15. Is access to certain areas restricted for children?
• Yes, some adult-only areas (lounges, bars, spas) are off-limits to children to ensure the comfort of adult guests.

16. Can children attend evening events?
• Children may participate in family events; age restrictions apply to adult-only events.

17. How should children be prepared for the cruise?
• It is recommended to discuss onboard behavior rules with children in advance, explain the decks and public areas, and prepare necessary items for activities and walks.

18. Are there special programs for teenagers?
• Yes, there are activities and games designed for older children and teenagers, including creative workshops and sports events.

19. Can children’s medicines or special foods be brought on board?
• Yes, these should be indicated during online check-in and provided in sufficient quantity for the entire itinerary.

20. What rules apply to parents regarding child supervision?
• Parents or guardians are responsible for the safety of children in public areas and on decks.
• Children must not be left unsupervised in open or hazardous areas.

21. Are documents required for children, and which ones?
• For boarding, children require a passport (or birth certificate for infants, depending on the itinerary) and visas if required by the countries visited.
• An electronic boarding pass may also be required after online check-in.

22. Can strollers be brought on board?
• Yes, strollers are allowed on board but must be registered with Guest Services before the cruise.

The Ritz-Carlton Yacht Collection is a unique travel experience on board superyachts, combining the luxury of Ritz-Carlton hotels with the intimate atmosphere of a private vessel. Guests enjoy personalized service, elegant interiors, and panoramic sea views.
Experts of Four Gates Group will help you choose the ideal suite category for your journey.

- Terrace Suite
A popular category combining comfort, elegance, and a private terrace with a sea view.

Features:
• Size ≈ 50 m² (including terrace).
• Floor-to-ceiling panoramic windows.
• Bedroom with king-size bed.
• Living area with sofa.
• Private terrace with furniture.

Amenities:
• Double sink, shower with sea view.
• Mini-bar replenished daily.
• Walk-in wardrobe, work desk.
• Daily housekeeping and linen change.
• Personal concierge and 24/7 room service.

- Signature Suite
Elegant apartments for those who desire more space and privacy.

Features:
• Size ≈ 60 m².
• Spacious bedroom.
• Living room with working area.
• Panoramic windows and terrace.

Amenities:
• King-size bed with premium Ritz-Carlton linens.
• Spacious bathroom with double sink.
• Mini-bar, safe, wardrobe.
• Personal concierge and 24-hour room service.
• Complimentary Wi-Fi.

- Grand Suite
Spacious apartments with a separate lounge and dining area.

Features:
• Size ≈ 70 m².
• Large living room with sofa and table.
• Bedroom separated by partition.
• Private terrace with furniture.

Amenities:
• King-size bed, walk-in wardrobe.
• Panoramic sea-view windows.
• Bathroom with shower and double sink.
• Mini-bar, work desk, safe.
• Personal concierge and 24/7 room service.

- View Suite
Bright apartments with panoramic windows for those who appreciate the beauty of the ocean.

Features:
• Size ≈ 55 m².
• Full-height panoramic windows.
• Bedroom with king-size bed.
• Open-plan living area.

Amenities:
• Stylish bathroom with shower.
• Mini-bar and daily service.
• Wardrobe, writing desk.
• 24/7 room service, personal concierge.

- Loft Suite
Two-level apartments for a unique living experience on board.

Features:
• Two levels connected by internal staircase.
• Location: aft.
• Lower level: living room, guest toilet, large terrace.
• Upper level: bedroom with king-size bed and bathroom.
• Double-height panoramic windows.

Amenities:
• Spacious terrace with furniture.
• Walk-in wardrobe, working area.
• Mini-bar, safe.
• Personal concierge and 24-hour service.

- Owner’s Suite
The most luxurious apartments on board, created for guests who value maximum space and privacy.

Features:
• Size ≈ 102 m² (including terrace).
• Location: bow area.
• Spacious living room and separate bedroom.
• Dining area for private dinners.
• Large terrace with sun loungers.
• Panoramic windows on both sides of the vessel.

Amenities:
• Bathroom with bathtub and shower.
• Walk-in wardrobe.
• Mini-bar, safe.
• Personal concierge, 24/7 room service.
• Individual service.

- Owner’s Penthouse Suite
Exclusive apartments at the aft of the yacht, offering exceptional space and comfort.

Features:
• Size ≈ 92 m² (including terrace).
• Location: aft.
• Expansive living and dining area.
• Separate bedroom with king-size bed.
• Large private terrace with outdoor furniture.

Amenities:
• Spacious bathroom with shower and bathtub.
• Walk-in wardrobe.
• Mini-bar, safe, writing desk.
• Personal concierge and 24-hour room service.
• Tailored guest services.

- The Ritz-Carlton Suite
The most prestigious and largest suite on board, representing the pinnacle of luxury.

Features:
• Size ≈ 158 m² (including terrace).
• Location: bow of the yacht.
• Separate spacious bedroom and living room.
• Private dining area for entertaining.
• Expansive panoramic terrace with loungers.
• Floor-to-ceiling windows with 270° views.

Amenities:
• Luxurious bathroom with bathtub and rain shower.
• Dressing room.
• Mini-bar, safe, bespoke furnishings.
• Personal concierge and 24/7 room service.
• Fully personalized Ritz-Carlton service.

The Ritz-Carlton Yacht Collection fares are based on the all-inclusive luxury service concept, where the cost of the journey depends on the cabin category, season, and itinerary length. The fare includes a full range of basic onboard services with no hidden additional charges.

IMPORTANT: information is provided for reference only and may change depending on the chosen cruise. Please confirm current terms with your Four Gates Group cruise specialist.

What is included in the rate
• Accommodation: cabin or suite of the selected category.
• Dining: full board — breakfast, lunch, and dinner in onboard restaurants and lounges.
• Beverages: standard alcoholic and non-alcoholic drinks included (Open Bar does not cover premium beverages).
• Room Service: complimentary cabin service available 24/7 for all categories.
• Wi-Fi: basic internet in cabins and public areas at no additional cost.
• Entertainment and activities: access to all onboard events, cultural programs, and lectures.
• Port fees and taxes: included in the price.
• Gratuities: not included, recommended at the guest’s discretion.

Additional services for an extra charge
• Private shore excursions and special tours.
• Spa and wellness treatments (massage, facial, body care).
• Premium wines and champagne not included in the standard rate.
• Onboard boutique shopping.
• Laundry and ironing services.
• Medical services onboard (except for included coverage).

Rate features
• Rates are dynamic: prices increase as cabins are booked.
• Number of cabins at the most advantageous price is limited.
• All key onboard services are included in the rate.