Norwegian Cruise Line

Norwegian Cruise Line (NCL) was founded in 1966 by Norwegian businessmen Knut Kloster and Ted Arison. The company was originally called Norwegian Caribbean Line, offering cruises between Miami and the Caribbean on the small ship Sunward.

In the 1970s, NCL revolutionized the cruise industry by pioneering the concept of an "open" cruise schedule, allowing guests to choose their itinerary and length of stay. The company continued to innovate in the 1980s, acquiring the legendary SS France and renaming it Norway, making it the largest cruise ship of its time.

In the 2000s, NCL launched the concept of Freestyle Cruising, doing away with the fixed dining schedules and strict dress codes that have become its hallmark. In the 2010s, the company introduced new Breakaway and Breakaway Plus classes of ships, such as Norwegian Escape and Norwegian Encore, offering guests even more entertainment, dining, and modern technology on board.

Today, NCL is part of Norwegian Cruise Line Holdings and continues to develop the cruise industry by creating new ships, such as Norwegian Prima and Norwegian Viva, focused on modern vacation trends.

Norwegian Cruise Line regularly receives awards for its innovation and service excellence. Key awards include:
• “Best Cruise Operator in North America” by the World Travel Awards;
• “Best Premium Cruise Line” by Travel Weekly;
• “Best Cruise Operator in the Caribbean” for several years running;
• “Best Solo Cruise Operator” for its specially designed cabins and activities for solo travelers;
• “Best Onboard Entertainment” for its Broadway shows, innovative rides and water slides.

The company is also actively involved in charity work. One of its largest initiatives is the “Hope Starts Here” program, aimed at supporting victims of natural disasters. In addition, NCL partners with charities such as the Make-A-Wish Foundation, helping to make dreams come true for children with serious illnesses.

Norwegian Cruise Line is not just a cruise line, it is a true innovator in the sea travel industry. It is the first to introduce new technologies, offer unique entertainment and make the vacation on board as comfortable and free as possible. Here are some interesting facts that make NCL special:
• Norwegian Cruise Line was the first in the industry to offer the concept of Freestyle Cruising, allowing guests to choose the time and place of dinner.
• Norwegian Cruise Line has a real two-level go-kart track on board the ship Norwegian Joy – the first in the world on a cruise ship.
• The company was the first to open a private island for passengers to relax – Great Stirrup Cay in the Bahamas.
• The company’s fleet includes ships with unique artistic design of the hulls, created by famous artists such as Guy Harvey and Peter Max.
• The new ship Norwegian Aqua features the world’s first hybrid water attraction-roller coaster and a 10-story spiral slide.
• Norwegian Cruise Line actively uses environmental technologies, including an exhaust gas cleaning system and measures to reduce plastic waste on board.
• The company offers a loyalty program Latitudes Rewards, which allows regular customers to receive exclusive privileges.
• NCL is constantly updating its fleet, introducing new ships with advanced technologies and modern design.
• Norwegian Cruise Line continues to introduce new technologies and concepts, making travel on cruise ships even more comfortable and unforgettable.

Norwegian Cruise Line - Drink packages

IMPORTANT: The information is provided for informational purposes only and may vary depending on the selected cruise.
Please confirm the exact details with your Four Gates Group cruise specialist.

More At Sea Hawaii Beverage Package (All Ages) – Pride of America Only ($ 109 per person, per day)
Choose from a variety of beverage packages throughout your cruise. Kids and teens can enjoy soda packages, while adults can enjoy cocktails, wine, and beer.

With the More At Sea Premium Beverage Package, you get:
• Even more premium beverage brands, a wider selection, and regional beers. New brands include Grey Goose, Casamigos, Woodford Reserve, and more!
• 45% more premium brands. No USD limit per drink.
• Expanded wine and beer selection, including regional beers.
• Unlimited soft drinks and juices.

Please note: The Premium Beverage Package is included in your reservation as an optional More At Sea package.
• All guests 21+ on the same reservation must purchase a package.
• Guests under 21 must purchase a Soda Package.
• Additional package price will be added to your reservation.

Package price subject to change without notice. VAT and/or local taxes may apply at some ports and on certain itineraries. Guest pays 20% gratuity and service charge on the retail price of the package.
• Only available on Pride of America sailings for guests 1-8 on the reservation.
• Includes up to two beverages per person per transaction.
• Specialty coffees outside restaurants, minibar and vending machines not included.
• 20% gratuity and service charge added at checkout.

Unlimited Soda Package ($ 15,50 per person, per day)
Enjoy unlimited soda throughout your cruise! Includes Coke, Diet Coke, Sprite, Ginger Ale, Tonic Water, Fanta, and Soda Water. Available to adults and children ages 3 and up.
• 20% gratuity and service charge added at checkout.
• Not available on cruises of 2 days or less.
• Not applicable when beverage package is selected as part of Free At Sea.

Unlimited Starbucks® Package ($ 16,50 per person, per day)
Whether you’re looking for a morning pick-me-up or an evening soak, there’s something for everyone!
Includes classic coffees, teas, Frappuccino® favorites, and more signature drinks.
• Available to guests aged 18 years and over at the start of the cruise.
• See terms and conditions for full details.
• 20% gratuity and service charge added at checkout.
• Not applicable if beverage package selected as part of Free At Sea offer.

Norwegian Cruise Line - Internet packages (Wi-Fi)

IMPORTANT: The information is provided for informational purposes only and may vary depending on the selected cruise.
Please confirm the exact details with your Four Gates Group cruise specialist.

Stay connected while cruising and share the best moments with family and friends. With Wi-Fi available throughout the ship, you can surf the web at your own pace.

Stay connected while cruising with unlimited Wi-Fi packages

It’s important to stay connected, share experiences, and stay up to date. That’s why we have two unlimited data packages designed specifically for your convenience. Enjoy the fastest internet at sea, powered by Starlink, with a reliable connection throughout your entire cruise.

Voyage Wi-Fi Pass is good for general web browsing, email, and messaging, but does not support streaming services. It costs $ 29.99 per day per device.

Streaming Voyage Wi-Fi Pass includes all the features of the standard package, plus streaming video and VPN. It costs $ 39.99 per day per device.

Prices may vary depending on the ship and the length of the cruise.

Norwegian Cruise Line - Spa packages

IMPORTANT: The information is provided for informational purposes only and may vary depending on the selected cruise.
Please confirm the exact details with your Four Gates Group cruise specialist.

Thermal Suite Membership
Experience true relaxation in the exclusive Thermal Suite throughout your cruise. Immerse yourself in an atmosphere of harmony and total renewal, enjoying the healing power of heat and water, as well as magnificent views of the ocean.
Welcome to Mandara Spa and Salon® – a place where the sea meets the healing energy of water. Here you will find the best massages, facials, acupuncture and much more. The adult Thermal Suite offers a variety of saunas, hydrotherapy pools and special thermal rooms. And in the beauty salon, you can refresh your image with the help of professional stylists.
Mandara Spa and Salon® has repeatedly been named the best cruise spa in the world by the World Spa Awards.

Thermal Suite – a zone of deep relaxation
Experience total renewal in the Thermal Suite. Alternating heat and cold treatments have a beneficial effect on physical and emotional well-being. Enjoy saunas, steam rooms, ice and snow rooms, and whirlpools. Then relax on heated loungers with panoramic ocean views. Available only to Thermal Suite guests.

Popular Spa Treatments
Aroma Stone Therapy Massage – a massage with heated volcanic stones that deeply warm the muscles and relieve tension. Warm oils enhance the relaxing effect.
DYSPORT® – an anti-wrinkle treatment – ​​helps smooth out expression lines on the upper part of the face. The effect is visible after a few days and lasts for up to four months.
Couple Treatments – deep massage, Swedish massage, seaweed wraps – all these treatments can be booked individually or for two.
Dynamic Resurfacing Precision Peel – a deep cleansing and skin renewal treatment. Cleanses pores, evens out skin texture and gives the face a healthy glow.
Intensive Cleansing Salt Scrub – An exfoliating treatment using sea salt. Cleanses and rejuvenates the skin, ending with a relaxing massage to nourish and hydrate.

Beyond the Spa – Beauty Services
Enjoy professional beauty services including:
• Haircuts and styling for men and women.
• Professional shaving and beard care.
• Waxing.
• Nail care (manicure, pedicure).
• Personalized hair treatments using Kerastase products.

Step out of your cruise refreshed and radiant.

Norwegian Cruise Line - Special Occasion Packages

IMPORTANT: The information is provided for informational purposes only and may vary depending on the selected cruise.
Please confirm the exact details with your Four Gates Group cruise specialist.

Romance Packages
Breakfast in bed. Swedish massage. Sparkling wine. Dinner for two. Whether you’re celebrating a honeymoon, an anniversary, or just want to spend a special evening, these romance packages are made with love.
Create unforgettable moments during your cruise. A bottle of sparkling wine and chocolate-covered strawberries await you upon arrival, and a romantic dinner at Le Bistro on one evening. Choose a package with breakfast in bed, afternoon tea, and a relaxing Swedish massage at Mandara Spa to make your vacation even more special.

Taste of Love ($ 199)
Add a touch of romance to your journey. Sparkling wine and chocolate-covered strawberries in your cabin on embarkation, a gourmet dinner at Le Bistro with a complimentary bottle of wine, and other special treats.
• Sparkling wine and chocolate-covered strawberries in your stateroom on embarkation day.
• Canapés served in your stateroom one evening.
• Large fruit basket.
• Romantic dinner for two at Le Bistro with a complimentary bottle of wine.
• Two professional 8x10 photographs.
Romantic package must be booked at least 5 days prior to departure. All services are provided on the first day of the cruise.

Lovers Delight ($ 349)
Indulge in total relaxation. Start your day with breakfast in bed, then enjoy a relaxing Swedish massage at Mandara Spa and end the evening with a romantic dinner at Le Bistro.
• Sparkling wine and chocolate-covered strawberries in your stateroom on embarkation day.
• Canapes served in your stateroom one evening.
• Large fruit basket.
• Breakfast in bed on your chosen day.
• Romantic dinner for two at Le Bistro with a complimentary bottle of wine.
• Two 25-minute Swedish massages at Mandara Spa.
• Afternoon tea in your stateroom on your chosen day.
• Two professional 8x10 photographs.
Romance package must be booked at least 5 days prior to departure. All services are provided on the first day of the cruise.

Indulge in Romance ($ 499)
The perfect package for two! Enjoy breakfast in bed, massages, dinners in the ship’s best restaurants, and lots of romantic surprises.
• Sparkling wine and chocolate-covered strawberries in your cabin on embarkation day.
• Canapés served in your cabin one evening.
• Large fruit basket.
• Breakfast in bed on two selected nights.
• Romantic dinner for two at Cagney’s with a complimentary bottle of wine.
• Two 25-minute Swedish massages at Mandara Spa.
• Afternoon tea in your cabin on any selected day.
• Romantic dinner for two at Le Bistro with a complimentary bottle of wine.
• Two professional 8x10 photographs.
Romantic package must be booked at least 5 days prior to departure. All services are provided on the first day of the cruise.

Party Packages
Celebrating a birthday? Make it even more special. Sending a friend off on a trip? Add a splash of color to the occasion. Party packages include cabin decorations and a birthday cake to make your onboard celebration truly special.

Anniversary Package ($ 59)
Create unforgettable memories with a cabin decorated to celebrate your special day and a 6-inch birthday cake with the words “Happy Anniversary!”

Birthday Package ($ 59)
Celebrate a birthday onboard with a colorful cabin decoration and a 6-inch birthday cake with the words “Happy Birthday!”

Bon Voyage Package ($ 59)
Set sail in a festive atmosphere. Cabin decorations and a 6-inch birthday cake with the words “Bon Voyage” will add a special touch to the occasion.

Congratulations Package ($ 59)
Celebrate a special occasion with a decorated cabin and a 6-inch “Congratulations” cake to make your day extra special.

Party Cakes
• Full Cake (41-70 guests), chocolate or vanilla, with your choice of “Happy Anniversary,” “Happy Birthday,” or “Happy Honeymoon” and celebration options. ($ 169)
• Half Cake (21-40 guests), chocolate or vanilla, with your choice of “Happy Anniversary,” “Happy Birthday,” or “Happy Honeymoon” and celebration options. ($ 124)
Service charge and gratuity of 20% will be added to the cost of the order.

Norwegian Cruise Line - Game packs

IMPORTANT: The information is provided for informational purposes only and may vary depending on the selected cruise.
Please confirm the exact details with your Four Gates Group cruise specialist.

Arcade Package ($ 25 per person, per day)
Game non-stop throughout your cruise!
Purchase this package and get unlimited access to select slot machines for the entire cruise.
• Must be purchased for at least one guest per stateroom.
• Includes games marked in green on terminals.
• Games with prizes, tickets, and vending machines are not included.
• Built-in security system limits the number of games to three every three minutes. If violated, the card will be blocked for 15 minutes.
• The cruise line reserves the right to change the terms of the package at any time.
This package is only available on cruises up to 7 nights.

Galaxy Pavilion Package ($ 29 per person, per day)
Immerse yourself in virtual reality and experience the latest in onboard entertainment technology.
Galaxy Pavilion is the first multi-sensory 7D simulator at sea, where you will find:
• Team battles with alien robots.
• Exciting train race through the Wild West.
• Escape from high-tech escape rooms.
• Racing simulators and virtual roller coasters.
• Package includes access to all Galaxy Pavilion games, marked in white on the terminals.
• Speedway games, escape rooms, darts and mini golf are not included in the package and are paid for separately.
This package is only available on cruises of up to 7 nights.

Galaxy & Arcade Combo Package ($ 45 per person, per day)
Experience the maximum onboard entertainment with a package that combines Galaxy Pavilion and Arcade.
This package includes:
• Escape rooms, racing simulators, virtual roller coasters and the first flight simulator at sea in the Galaxy Pavilion.
• Car racing, basketball machines and dozens of classic arcade games in the Arcade.
• Includes access to all Galaxy Pavilion and Arcade games marked in white and green on the terminals.
• Games with prizes, tickets and vending machines are not included in the package and are not included in the package.
• Speedway, escape rooms, darts and miniature golf are not included in the package and are not included in the package.
This package is only available on cruises of up to 7 nights.

Norwegian Cruise Line - Photo packages

IMPORTANT: The information is provided for informational purposes only and may vary depending on the selected cruise.
Please confirm the exact details with your Four Gates Group cruise specialist.

Professional photographers will help you capture the most memorable moments of your cruise. On board, you will find a variety of photo sessions available throughout the trip. Taking pictures is always fun, and you can try it for free!
Use this time with your loved ones to take professional photos against the backdrop of the ocean and the impressive interiors of the liner. Every trip brings unforgettable emotions - save them in beautiful portraits taken in different parts of the ship.

Welcome Aboard Voyager Package ($ 449)
This package includes:
• A lighted photo frame (gift).
• Two badge lanyards with photo insert (gift).
• A printed photo "Welcome aboard" (for the frame).
• A printed photo with the travel itinerary.
• 48 digital photos from any photo events (portrait shoots, dinners, photo zones).
Important: This package includes digital files of your selected 48 photos only (no prints).

Welcome Aboard Premium Package ($ 49)
This package includes:
• Gift-free lighted photo frame.
• Two lanyards with photo insert (free gift).
• Printed “Welcome Aboard” photo (for frame).
• Printed photo with travel itinerary.
Important: This package includes printed photos only (no digital files).
Price is only ! Save 40% + free gifts included!

Welcome Aboard Premium Plus Package ($ 199)
This package includes:
• Gift-free lighted photo frame.
• Two lanyards with photo insert (free gift).
• A printed “Welcome Aboard” photo (for framing).
• A printed photo with your travel itinerary.
• 8 printed photos + digital files of the same photos.
Important: Digital files only include the 8 selected images that match the printed photos.

Private Photo Session with Perspectives Studio ($ 300)
Book a personal photo session with Perspectives Studio. Our photographers create stunning portraits that your family will treasure for years to come.
Choose to shoot in a private photo studio onboard or against the ship’s beautiful scenery (depending on the itinerary). Portrait artists will help you create images that capture the warmth and emotion of your journey.
Please note:
• One private photo session per cabin.
• Offer cannot be combined with other Perspectives Studio promotions.

Norwegian Cruise Line - Drinking water packages

IMPORTANT: The information is provided for informational purposes only and may vary depending on the selected cruise.
Please confirm the exact details with your Four Gates Group cruise specialist.

Stock up on drinking water by ordering a 12-, 24- or 48-pack of water. Save up to 60% compared to individual bottles – convenient and affordable throughout your entire trip.
Order water in advance and have it delivered right to your cabin. Norwegian Cruise Line has eliminated single-use plastic bottles on all ships, replacing them with eco-friendly, reusable and recyclable containers.
This step is part of the global Sail & Sustain initiative, aimed at protecting the environment and introducing sustainable solutions for more responsible tourism.

Available packages:
• 12 bottles (0.5 l) – $ 19.95
• 24 bottles (0.5 l) – $ 34.95
• 48 bottles (0.5 l) – $ 49.95

Please note:
• Service fee and gratuity apply.
• Prices may vary depending on the route and port of departure.
• Water brand may vary.

Free at Sea - is not just a drinks package, but an exceptionally выгодный bundle of onboard services on Norwegian Cruise Line ships that you can book at a great price!
*and considering that NCL offers some of the best drinks at sea (especially cocktails), the drinks package definitely deserves special attention.

The standard Free at Sea package includes (depending on the itinerary and ship):
•   Drinks package
•   Onboard internet
•   Specialty dining
•   Shore excursion credit

The cost of the Free at Sea package depending on cruise duration (guest 1 and 2):
2 days — 99 euro
3-4 days — 149 euro
5-6 days — 219 euro
7-8 days — 279 euro
9-10 days — 359 euro
11-12 days — 409 euro
13-14 days — 459 euro
15-16 days — 509 euro
17-18 days — 569 euro
19-20 days — 619 euro
21 days — 669 euro

Learn more about the Free at Sea package

Inside Cabins:

Description: Located inside the ship, no windows.
Area: About 14-16 sq.m.
Features: An economical option for those who plan to spend minimal time in the cabin.

Oceanview Cabins:

Description: Have a window overlooking the ocean.
Area: About 15-20 sq.m.
Features: Allow you to enjoy the sea view without leaving your cabin.

Balcony Cabins:

Description: Equipped with a private balcony.
Area: About 20-25 sq.m.
Features: Allow you to enjoy fresh sea air and panoramic views.

Mini-Suites:

Description: Increased area with additional amenities.
Area: About 25-35 sq.m.
Features: Often include upgraded bathrooms and additional sitting areas.

Suites:

Description: Luxurious cabins with expanded amenities.
Size: From 35 sq. m and up.
Features: May include separate bedrooms, living rooms, Jacuzzis and privileged access to exclusive areas of the ship.

The Haven Suites:

Description: Exclusive suites with access to the private area The Haven.
Size: Varies depending on the type of suite.
Features: Provide personalized service, a private pool, restaurant and lounge area.

Studio Cabins:

Description: Specially designed for solo travelers.
Size: About 9-12 sq. m.
Features: Contemporary design, access to the common Studio Lounge for socializing and relaxing.

IMPORTANT: The information is provided for informational purposes only and may vary depending on the selected cruise.
Please confirm the exact details with your Four Gates Group cruise specialist.

NCL offers several fare plans to suit a variety of traveler preferences:

Basic Fare (Sail Away):
Description: Includes accommodation in your chosen cabin category and standard onboard amenities.
Features: Most economical option, does not include optional amenities.

Free at Sea Fare:
Description: Allows you to select optional amenities for an additional fee.
Options include:
• Beverage Package: Unlimited alcoholic and non-alcoholic beverages.
• Specialty Restaurant Package: Fine dining at restaurants.
• Internet Package: A set number of minutes or unlimited Wi-Fi.
• Shore Excursion Credit: Credit for excursions at ports of call.
• Family & Friendship Fare: Discounts for additional guests in a cabin.

The choice of fare and cabin category depends on your personal preferences and budget.

What is the minimum age for children to sail?
The minimum age is 6 months on the day of embarkation.
12 months if the itinerary includes 3 or more consecutive sea days.
Children may travel when accompanied by their parents. (If children travel without their parents, a notarized authorization, the NCL form, and copies of the parents’ passport information pages are required.)
*Passengers are considered adults from the age of 21. On European cruises (for non-U.S. and non-Canadian citizens), passengers are considered adults from the age of 18.

Children Traveling Without Parents
- For children traveling with one parent or legal guardian, no authorization is required (only a birth certificate and its translation).
- For children traveling with third parties, a completed and >>>signed form is required.

Is there a doctor on board?
Every ship has a qualified doctor and nurse available to provide medical assistance for an additional charge. The ship carries a supply of commonly used medications that may be prescribed by the onboard doctor.

What should I know if I am pregnant?
Norwegian Cruise Line makes every effort to provide a comfortable voyage for expectant mothers. However, for medical reasons, travel must be completed before the 24th week of pregnancy. Please note that the company cannot be held responsible for denied boarding or pregnancy-related complications that may occur during the cruise.

Are there height and weight restrictions for water slides, dry slides, ropes courses, climbing walls, and go-karts?
General Safety Rules for Water Parks and Water Slides:
• No lifeguards are on duty.
• Running, jumping, and diving are prohibited.
• Food, beverages, and glass containers are not permitted.
• Children wearing diapers or not toilet-trained are not allowed.
• Children under 12 years of age must be supervised by an adult.
• Swimwear with zippers, buckles, rivets, or metal parts is prohibited.
• Jewelry, eyeglasses, and sunglasses must be removed before riding.
• Participation in these activities is at your own risk.
• Guests with chronic medical conditions, pregnant women, elderly passengers, and those taking certain medications should refrain from using pools and slides.

General Safety Rules for Go-Karting:
• Shoes must be closed-toe and flat (flip-flops and Crocs are prohibited).
• Helmets must be worn at all times.
• Loose-fitting clothing is prohibited.
• There are no age restrictions, but minimum height requirements apply.
• Long hair must be secured under the helmet.
• Alcohol and drugs are strictly prohibited before participating.

Below are the specific height and weight requirements for activities on various ships.

Norwegian Bliss

Bliss Speedway: Height 140–208 cm, maximum weight 120 kg.
Aqua Racer Water Slide: Height from 102 cm, maximum weight 136 kg.
Ocean Loops Water Slide: Height from 122 cm, weight 54–136 kg.

Norwegian Breakaway / Norwegian Getaway

Sky Rail Ropes Course: Height from 122 cm (children under 122 cm require an accompanying adult), maximum weight 136 kg.
Water Slides: Minimum height 102–122 cm depending on the slide, maximum weight 136 kg.

Norwegian Joy

Joy Speedway: Height 140–208 cm, maximum weight 120 kg.
Water Slides: Minimum height 102–122 cm, maximum weight 136 kg.

Norwegian Encore

Galaxy Pavilion: Minimum height 91 cm, maximum weight 136 kg.
Encore Speedway: Height 140–208 cm, maximum weight 120 kg.
Water Slides: Minimum height 102–122 cm, maximum weight 136 kg.

Norwegian Epic

All Water Slides: Minimum height 107 cm, maximum weight 136 kg.
Rock Climbing Wall: Minimum height 107 cm, maximum weight 136 kg.

Norwegian Escape

Sky Rail Ropes Course: Height from 122 cm (children under 122 cm require an accompanying adult), maximum weight 136 kg.
Water Slides: Minimum height 102–122 cm, maximum weight 136 kg.

Norwegian Prima / Norwegian Viva

Galaxy Pavilion: Minimum height 91 cm, maximum weight 124 kg.
Prima/Viva Speedway: Height 140–208 cm, maximum weight 120 kg.
Wave Slide: Minimum height 130 cm, maximum weight 120 kg.
The Rush / The Drop Dry Slides: Minimum height 122–140 cm, maximum weight 149 kg.

Norwegian Pearl / Norwegian Gem

Rock Climbing Wall: Minimum height 107 cm, maximum weight 122 kg.

Are there special fares for children and infants?
Norwegian Cruise Line offers attractive family-friendly fares. Young guests can participate in a variety of programs, including kids’ clubs and teen lounges. Most itineraries offer discounts for the 3rd–8th passengers sharing the same cabin. Children under 6 months of age are not permitted to sail.

Are there children’s programs available?
The onboard "Kid’s Crew" program is one of the most comprehensive children’s programs in the cruise industry. More information is available on the company’s official website.

Are babysitting services available?
Norwegian does not offer private babysitting services. However, group childcare supervision is available for children aged 3–12 every night from 10:30 PM to 1:30 AM (Late Night Fun Zone), as well as on port days.

Are cruises accessible for guests with special needs?
Norwegian is committed to making cruising accessible and enjoyable for everyone. The company provides assistance for guests with special needs and offers a dedicated accessibility support service.

What if I am pregnant?
Pregnant guests are welcome to sail provided they will not have entered the 24th week of pregnancy by the end of the cruise.

Can I drink alcohol and bring wine on board?
On itineraries that include ports in the United States, Canada, and China, alcohol is only available to guests 21 years of age or older. Alcohol is only available to guests 21 years of age or older in those countries through the Open Bar program (either as part of the Free at Sea package or purchased separately). On all other cruises, the minimum drinking age is 18, except for citizens of the United States, Canada, and China.
On cruises that call at ports in the United States, Canada, or China (excluding Alaska and Hawaii), young adults 18 to 20 years of age may only purchase and consume wine and beer on board with permission from an accompanying parent. This must be done by completing a Young Adult Alcoholic Beverage Waiver, available at Guest Services upon embarkation.
Regional Sensitivities:
• China/Asia: Alcohol is not permitted for guests under 21, parental consent is not required for passengers 18-20.
• Australia/New Zealand: Alcohol is prohibited for guests under 21, however, guests aged 18-20 may purchase and consume beer and wine in international waters with parental permission.
Guests are not permitted to bring alcohol on board, with the exception of champagne and wine. If you purchase alcohol at a port of call or from onboard stores, it will be held until the last night of your cruise and then given to you.
A corkage fee will be charged for wine and champagne brought on board when consumed on board.
Norwegian Cruise Line supports responsible drinking and reserves the right to temporarily or permanently revoke the drinking privileges of any passenger found to be in violation of the Guest Code of Conduct or to be a danger to themselves or others. Violation of the company’s alcohol policy may result in immediate disembarkation.

What is the minimum age to purchase and consume alcoholic beverages?
On itineraries that include ports in the United States, Canada, or China, guests must be 21 years of age or older to purchase and consume alcohol (conditions may vary by beverage package, please check when booking). Premium All Inclusive packages include alcoholic beverages for guests 21 years of age and older only. On all other itineraries, the minimum age to purchase alcohol is 18 years, with the exception of U.S., Canadian, and Chinese citizens.
On cruises calling in the United States, Canada, or China (excluding Alaska and Hawaii itineraries), Norwegian Cruise Line allows young adults ages 18-20 to purchase and consume only wine and beer onboard with the consent of an accompanying parent. Permission is granted only after the parent completes the Young Adult Alcoholic Beverage Waiver, which can be picked up and completed at the Guest Service Desk upon embarkation.

Can I bring water and soft drinks onboard?
As of July 15, 2016, guests are not allowed to bring any beverages onboard, including alcohol, water, soda, and juice. Exceptions include purified or distilled water in factory packaging for medical use or for preparing baby food, and sealed bottles of wine and champagne, which are subject to inspection and a corkage fee.

Why the policy change?
Screening large quantities of beverages slows down the boarding process. In addition, alcohol is sometimes smuggled in soft drink containers, which requires a thorough inspection.

Can I bring in beverages purchased at ports of call?
Any beverages purchased at ports of call will be confiscated and returned on the last night of the cruise.

What if I need to bring in water or milk for medical reasons?
Guests must contact the Access Desk in advance for permission.

Is the water safe to drink on board?
Yes, the water on board meets international quality standards.

Can I bring in wine?
Yes, but a corkage fee applies: per 750 ml and per 1.5 liter. Boxed wine is prohibited.

Why can I bring wine but not other drinks?
Since few guests bring wine, the check is minimal.

Can I bring alcohol on board?
Guests are not allowed to bring alcohol on board, with the exception of wine and champagne. If you purchase alcohol at ports of call or from onboard stores, it will be held until the last night of the cruise or the morning of disembarkation, when it can be picked up at a designated location.

Wine and Champagne Policy
Guests may bring bottles of wine and champagne on board. An uncorking fee applies when consumed in restaurants, bars or in cabins:
750ml bottle: $ 15
1,500ml magnum: $ 30
Wine or champagne shipped directly to the ship from travel agents, relatives or other retailers is also subject to a fee. Boxed wine is not allowed on board.
Guests who purchase a beverage package or include it in the Free At Sea program will not be charged for uncorking.

What is the minimum age to purchase and consume alcoholic beverages?
• On cruises to the U.S., passengers must be 2 years of age or older 1 year to purchase and consume alcohol.
• In international waters, guests 18 to 20 years of age may only consume beer and wine with parental permission, which must be obtained through a Young Adult Alcoholic Beverage Waiver form at the Guest Service desk upon embarkation. No parental permission is permitted in Alaskan and Hawaiian waters.
• On European cruises, guests 18 to 20 years of age may purchase and consume alcohol on their own.
• In China and Asia, alcohol is not sold or served to guests under 21 years of age. Parental permission is not permitted.
• In Australia and New Zealand, alcohol is not served to guests under 21 years of age. Parental permission is required for beer and wine consumption by guests 18 to 20 years of age in international waters.

Can I extend the final payment date?
No, the final payment date cannot be extended. If the reservation is not paid in full by the due date, it may be cancelled, in which case a cancellation fee will apply.

Is my deposit refundable and until what point can I cancel?
The cancellation fee depends on how far before the cruise starts.

Do I have to pay the full amount for the cruise or is a deposit enough?
Payment is required at the time of booking. However, if there are more than 120 days left before the cruise, you can book the cruise with just a deposit.

How and where can I use my CruiseNext credits?
To use CruiseNext credits when booking a new cruise, please contact our team.

Can I use CruiseNext credits for all cabin categories?
CruiseNext credits ($ 250 each) can be used as a full deposit for one stateroom up to and including the Club Balcony Suite, or as a partial deposit for Suite and Haven staterooms.
CruiseNext Haven credits ($ 500 each) can be used as a full deposit for all staterooms.

Can I use CruiseFirst and CruiseNext credits at the same time?
No, CruiseFirst credits cannot be combined with CruiseNext credits.

Can I use multiple CruiseNext credits on a single booking?
One CruiseNext credit (regardless of type) can be used per stateroom. Two credits can only be applied when booking a DoubleUp! cruise.

Do CruiseFirst credits apply to all cruises?
For a limited time, the new $ 500 CruiseFirst credits can be used on all cruises, regardless of length or departure date. CruiseFirst $ 300 credits (new or previously purchased) can only be used for cruises of 6 nights or longer departing within 120 days of purchase.

Are CruiseFirst credits transferable?
Yes, CruiseFirst credits are transferable to other guests (21 years of age or older) at no charge. Written permission from the owner is required.

Are CruiseFirst credits refundable?
No, CruiseFirst credits are non-refundable, have no cash value, and cannot be redeemed for cash except where required by law.

Can I use multiple CruiseFirst credits on a single booking?
No, only one CruiseFirst credit can be applied to a single stateroom.

Can I purchase and use CruiseFirst credits on a cruise departing within 120 days?
For a limited time, $ 500 in CruiseFirst credits can be used on all cruises departing 120 days or more from the date of purchase. $ 300 in CruiseFirst credits (new or previously purchased) can only be used on cruises of 6 nights or more departing 120 days or more from the date of purchase.

How do we reward our staff for great service?
We are confident that your Freestyle Cruising experience will be unforgettable and that our team will provide you with a high level of service. A service fee will be automatically added to your onboard account:
• per person, per day for guests ages 3 and up in Studio, Inside, Oceanview, Balcony, and Club Balcony Suite staterooms.
• per person, per day for guests ages 3 and up in Suite and The Haven staterooms.
This fee is distributed among the service staff, including waiters, stewards, and other employees who ensure your comfort.
The service fee can be paid in advance. If you have any questions about the quality of service, please notify the service team on board. If the problem cannot be resolved, the fee may be adjusted. Pre-paid fees are not refundable on board, but you can request a refund after the cruise through Guest Relations.
Some staff (such as concierges, butlers, children’s program staff and bar staff) are not included in the general service fee. We recommend that you tip them in person.
Additional:
• A 20% surcharge applies to spa and beauty salon services.
• A 20% surcharge applies to drinks and special offers in restaurants (does not apply to Free at Sea packages).

What currency is accepted on board?
The currency accepted on board is the US dollar (USD). Payments can be made by Visa, MasterCard, American Express or cash. Debit cards may be subject to a hold on the account for up to 30 days.
We recommend that you carry a small amount of local currency for purchases at ports.

Is there a surcharge for cruises to Hawaii?
Yes, there is a 4.275% Pre Paid Service Charge GET Tax for cruises to Hawaii.

Is there a fee for in-room dining?
Yes, there is a service charge of up to $ 9.95 for in-room dining and $ 4.95 for in-room dining. Guests of The Haven and Suites are exempt from this fee.

What is a fuel surcharge?
NCL reserves the right to charge an additional fuel surcharge if the price of oil exceeds per barrel. In this case, the surcharge can be up to per person per day.

What is included in the cruise price?
The price includes accommodation, meals in the main restaurants, entertainment programs, sports grounds, swimming pools and much more. Spa services, drinks, excursions, Internet and other services are paid additionally.

What duties apply when entering the United States?
US citizens must declare all purchases, including duty-free goods.

Do I need a visa and/or passport if I do not intend to go ashore?
Visa and passport regulations may change, so we recommend checking the latest information before departure.

Can I use a passport card or enhanced driver’s license instead of a passport?
We recommend checking the latest document requirements before departure.

Does my passport really have to expire within 6 months of the end of the cruise?
Yes, it is recommended that your passport be valid for at least 6 months after the end of the cruise. Requirements may vary by country.

Are guests allowed on board?
No, for safety reasons, only registered passengers are allowed on board.

Do I need an adapter for electrical appliances?
The voltage on board is 110V and 220V. Some electrical appliances, such as hair dryers and razors, may require a voltage converter.

Basic Terms Used on Cruises
• Aft – the back of the ship.
• Atrium – the central space of the ship, located on several levels.
• Berth – a built-in bed or berth in a cabin.
• Bow – the front of the ship.
• Bridge – the navigation control center of the ship.
• Cabin or Stateroom Steward – a crew member who serves passengers in the cabins.
• Captain – the commander of the ship.
• Courtyard area – an exclusive area with a pool, jacuzzi, and restaurants for luxury cabins.
• Deck Plan – a diagram of the layout of cabins and public areas.
• Disembark – the process of passengers leaving the ship.
• Dock – where the ship is moored in port.
• Family Villa with Balcony – spacious suites with separate bedrooms.
• Forward – the direction towards the bow of the ship.
• Gangway – a device for boarding and disembarking passengers.
• Garden Villa – the most spacious suites on board.
• Knot – nautical mile per hour (1.852 km/h).
• Leeward – the side protected from the wind.
• Midship – the middle part of the ship.
• Muster – a mandatory meeting before sailing.
• Muster Station – an assembly point by cabin numbers in emergency situations.
• Nautical – relating to seafaring.
• Pier – a structure used for mooring ships.
• Port – the left side of the ship as it travels.
• Port of Call – a port included in the cruise itinerary.
• Purser – the employee responsible for financial transactions on board.
• Ship – the correct term for a seagoing vessel (not a "boat").
• Tender – a boat used to land ashore.
• Windward – the side of the ship facing the wind.

Latitudes® Loyalty Program
The Norwegian Latitudes® program offers privileges to frequent guests.

Pool Rules

Are there any pool rules?
• Running, jumping, and diving in the pool area is prohibited.
• Showering is required before and recommended after using the pool.
• Per U.S. Health and Safety Authority (U.S.P.H.) regulations prohibit the use of diapers of any kind (including swim diapers) in pools and hot tubs.
• Guests must follow signs posted in the pool and hot tub.
• Children under 16 must be supervised by an adult at all times when using a hot tub.

Are there any adult-only pools on board?
Yes, some NCL ships have adult-only pools. The same rules apply to these pools as to regular pools.

Are inflatables allowed in the pools?
Yes, guests may use armbands and float rings.

What kind of water is used in the pools and hot tubs?
All outdoor pools are filled with seawater and chlorinated to U.S.P.H. standards. Hot tubs are filled with fresh water and are also chlorinated.

Are there lifeguards in the pools on board?
No, there are no lifeguards in the pools. Parents are required to supervise children under 12. It is also recommended that children swim with a buddy.

Are the pools and hot tubs accessible to people with disabilities?
Yes, all Norwegian ships have pool lifts. Pride of America, Norwegian Breakaway, Norwegian Epic and Norwegian Getaway all have hot tub lifts.

How do I book excursions, activities and spa before departure?
Excursions, special dinners, activities and spa services can be booked in advance through our agents.

How do I cancel activity reservations?
• Excursions: Cancel up to 48 hours in advance and receive a refund as an onboard credit.
• Dinner/Entertainment: Cancel up to 24 hours in advance and receive a refund as an onboard credit.
• Spa: Cancel less than 24 hours in advance and receive a refund as an onboard credit a penalty of up to 50% of the cost of the service will be charged.

Can I cancel a reservation without penalties?
Reservations can be cancelled without penalties if they are made within the timeframes specified above.

How do I find out what events are happening on board?
You can view a digital version of the daily inflight program in the mobile app. It includes the schedule of events, news, and is updated every morning.

Do I need Wi-Fi minutes to use the app on board?
No! The app uses the onboard Wi-Fi network and does not use up personal Wi-Fi minutes.

Can I change or remove a guest from a reservation?
Changing a passenger name or departure date is considered a cancellation and may incur cancellation fees.

Can I combine the teacher discount and the military discount?
No, the teacher discount cannot be combined with the military program.

Why can’t I see my teacher discount?
If the discount is not showing, you may have more than one Latitudes profile. Contact your travel agent.

How do I register for the teacher discount?
Go to www.ncl.com/teachers, sign in or register for My NCL, and follow the instructions to verify with ID.me.

Can I apply the teacher discount to multiple staterooms?
No, the discount only applies to the stateroom occupied by the qualifying guest.

What is the teacher discount?
A 5% discount on the cruise fare plus onboard credit for use at the spa, casino, and restaurants.

Can I get the teacher discount if I am retired?
No, the discount only applies to active teachers (PreK-12), principals, assistant principals, school staff, and college and university professors who reside in the United States and California.

How do I register for the military discount?
Sign in to your My NCL account and verify with ID.me.

Can I get the military discount if I am a veteran?
Yes, the discount applies to active duty military, veterans, spouses and widowers.

Can the military discount be applied to multiple cabins?
No, the discount only applies to the cabin of the confirmed military member.

What is the military discount?
Once you are confirmed in the Military Appreciation Programme, you will receive a 10% discount on the cruise price.

How does mobile phone service and internet work on board?
We partner with Starlink to provide the fastest internet at sea. Please contact your carrier for pricing details.

Priority Access
Priority boarding, disembarkation, in-room breakfast, canapés and onboard spa credit.

Kosher Dining
Norwegian Cruise Line offers kosher dining upon prior request.

Spa Policies
All treatment reservations must be made in advance. Cancellations made 24 hours or less prior to the scheduled time will result in a 50% fee. A 20% service charge is added to the price of the services.

Age restrictions in the spa
Guests must be at least 18 years old to use the spa. Some salon services are available to guests of all ages. The fitness center is available to adults only.

Shore excursions
Tour descriptions, prices and possible changes can be found before the trip. Prices are in US dollars and are subject to change. Cancellations of excursions less than 48 hours before arrival at port are non-refundable.

Meals on board
Special meal packages do not include beverages, gratuities are 20% of the price. Reservations in restaurants are recommended.

Package Travel Directive
All Norwegian Cruise Line vacation packages are protected under EU law.

How do I contact support for the mobile app?
If you have problems with the onboard app, please contact the Internet Café Manager.

How can I book excursions?
Excursions can be booked onboard through the Excursion Desk, by filling out a booking form or using the Norwegian Cruise Line mobile app.

I have booked a cruise on a fully chartered ship. Can I use Peace of Mind?
No, guests who have booked a cruise on a fully chartered Norwegian Cruise Line ship are not eligible for this program. In this case, please contact the charter operator directly.

Can I use my FCC to rebook the same cruise after a Peace of Mind cancellation?
No. Peace of Mind allows you to defer your travel decision to a later date, so a cancelled cruise cannot be rebooked using an FCC.

What is the current final payment policy and payment schedule?
Not applicable to continental Europe.

Can my FCC be converted to another currency?
No, FCCs issued for cancelled cruises or under the Peace of Mind program cannot be converted to another currency.

Can I make a new reservation before receiving the FCC for the cancelled cruise?
Yes, however, FCCs earned through the Peace of Mind program must first be generated and added to the guest profile before they can be used on a new booking.

Does this policy apply to existing bookings?
Yes. The policy applies to active bookings with departure dates on or before May 31, 2022. The Peace of Mind deadline is January 31, 2022.

How long does it take to get a refund for a cancelled booking?
All applicable refunds will be credited to the original method of payment within 60 days of the request. Refund policies for travel agent bookings may vary, please contact your travel agent for details.

How do I cancel a Peace of Mind booking?
To cancel a Peace of Mind booking, please contact your travel agent or Norwegian Cruise Line. Be sure to specify that you want to use the Peace of Mind program, as cancellations are not applied by default.

Should I purchase insurance for new bookings?
Yes, we highly recommend purchasing travel insurance.

Will any amounts be refunded and not included in the FCC?
Yes, extras purchased through Norwegian Cruise Line will be refunded to the card used to pay and will not be included in the FCC.
This includes:
• Bon Voyage gifts and celebration packages;
• Food and beverage packages (unless included in the Free at Sea promotion);
• Water and soda packages;
• Onboard credits;
• Internet packages;
• Photo packages.

I have booked a Sixthman charter. Can I use the FCC?
Sixthman charter policies may vary. Please contact Sixthman directly for details.

What happens if a new booking using FCC is cancelled?
If a booking is cancelled before standard penalties are applied, the full FCC amount will be returned to the guest profile. If a cancellation occurs with penalties applied, the corresponding amount is withheld from the FCC and the remaining balance remains available in the guest profile.

What if one or more guests cancel a Peace of Mind booking but other members of the booking continue to travel?
Peace of Mind applies to the entire booking. All guests on the same booking must agree to the cancellation to use FCC.

What measures are in place due to COVID-19?
Safety protocols are being updated as laws change.

What bookings are eligible for Peace of Mind?
FCC can be used for both individual and group bookings. Charter cruises are excluded.

How long is Peace of Mind available?
The Peace of Mind Expanded Program was in effect from December 30, 2021 to January 31, 2022.

How does the cancellation process work?
When you cancel a Peace of Mind reservation, the FCC will be posted to your guest profile within 7 business days. If you cancel before the final payment date, your refund will be processed as per the standard process.

How long does it take to receive a Peace of Mind FCC?
Peace of Mind FCCs will be posted to your guest profile within 14 business days. The FCC will be issued and will be notified to your guest and our travel agent.

How long can you use your Peace of Mind FCCs?
Peace of Mind FCCs must be used by December 31, 2025 for cruises departing on or before December 31, 2025.

When do I need to vacate my cabin on the day of disembarkation?
In general, cabins must be vacated by 8:00 a.m. on the day of disembarkation. However, these times may vary depending on the cruise itinerary. Please check the notices on board for the latest information.

When will my cabin be ready on the day of embarkation?
Cabin availability on the day of embarkation:
• Haven suites are ready by approximately 12:00 p.m.
• Other cabins (except Haven) are ready by approximately 3:00 p.m.
These times may vary, so please check the notices on board.

When can I book entertainment in advance?
To ensure your place on the most popular shows, we recommend booking entertainment online in advance:
• Haven guests - 26 days before departure.
• Guests in Suites, Club Balcony, Balcony, View, and Inside Staterooms - 21 days prior to departure.
• Latitudes loyalty program members (Platinum and above) can book entertainment 26 days in advance, regardless of stateroom category.

What is the recommended attire for a cruise?
Resort casual is the dress code on board, but you are free to dress however you like. There is also a special "Dress-Up or Not Night" where you can take a professional photo with your family, loved one, or even the ship’s captain.
Cruise Casual:
During the day and in most specialty restaurants, you may wear:
• Women: Summer and casual dresses, skirts, capris, shorts, jeans, tops.
• Men: Pants, jeans, shorts, casual shirts.
In the food areas, swimwear is permitted only if you have shoes and a cover-up.
Please note: In the main restaurants and specialty establishments, tank tops for men, flip-flops, baseball caps, and faded or torn jeans that sit below the waist are not permitted.
Smart Casual:
In more formal restaurants and specialty establishments:
• Women: trousers, jeans, dresses, skirts, and tops.
• Men: trousers or jeans with a shirt and closed shoes.
Excursion Attire:
Choose comfortable shoes and clothing depending on the shore excursion program. Closed shoes are recommended for children and adults.
Theme Parties:
For the evening event "Norwegian’s Night Out" you can dress up for cocktails, fine dining, and entertainment. We also recommend bringing white clothes for the "White Hot Party".

Do I need to bring a carry-on bag?
Guests are advised to bring a small bag with essentials, as suitcases are packed the day before arrival at the port.
Luggage tips:
• Carry-on baggage must fit through the security scanner (approximate dimensions: 24" x 18").
• Carry-on baggage should contain medications, valuables, documents, and a change of clothes.

How do I book a transfer from the airport to the port?
Norwegian Cruise Line offers transfers between the airport and the port. To book, log in to your myNCL account at least 4 days before departure.

When can I make a restaurant reservation?
We recommend making reservations in advance:
• Suites and Haven - 130 days in advance.
• Club Balcony - 125 days in advance.
Other cabins:
• Cruises up to 6 days (non-holiday) - 90 days in advance.
• Cruises up to 6 days (holiday) - 120 days in advance.
• Cruises from 7 days - 120 days in advance.

When will electronic documents (E-Docs) be available?
E-Docs are available 21 days before departure, upon full payment of the cruise and online check-in. They are not available 72 hours before departure, so please download them in advance.

What is prohibited on board?
• Drones, lasers and radio transmitters.
• Samsung Galaxy Note7 smartphones.
• Any alcoholic or non-alcoholic beverages, including water and juices.
• Unsealed food items.
• Weapons, explosives.
• Irons, steam generators.
• Pets (except service dogs).

Are vaccinations required before the cruise?
Information about the necessary vaccinations can be clarified when booking.

What is included in the cruise price?
The basic fare includes:
• Accommodation, meals in the main and buffet restaurants.
• Entertainment (except dinner shows).
• Taxes and port charges.
The additional Free at Sea package allows you to choose two bonuses out of five (for an additional fee from 79€ to 249€, depending on the length of the cruise):
• Open bar (drinks up to ).
• Visit to specialty restaurants (1-5 dinners).
• Internet (100-250 minutes per cabin).
• Shore excursion credit ( per port).
• Free accommodation for the 3rd and 4th guest (taxes only).
Price DOES NOT include:
• Elite alcoholic beverages, minibar, coffee, bottled water.
• Commission for food delivery to the cabin.
• SPA services, casino, fitness classes.
• Shore excursions, Internet sessions over the limit.
• Tips and personal expenses.

How to pay for purchases on board?
Only US dollars are accepted on board. You can link a bank card (VISA®, MasterCard®, American Express®) or make a cash deposit (from 0 to 0 depending on the length of the cruise). Personal checks and debit cards are not accepted.

What is online check-in?
Guests must check in online at www.ncl.eu after full payment. It is recommended to complete the process one day before departure to avoid delays upon boarding.

Guests with reduced mobility, disabilities or medical conditions
We welcome guests with special needs. Information provided before booking (on our website, in brochures or elsewhere) includes general information about the accessibility of the cruise for people with reduced mobility. However, the degree of reduced mobility may vary and we understand that everyone’s needs are different. If you have a medical condition, disability or other condition that may affect your cruise, please let us know before booking. This will enable us to provide accurate information about your cruise’s suitability for your requirements.
Guests with severe mobility limitations must travel with an accompanying person who will take responsibility for any necessary assistance during the cruise and in case of emergency. Any assistance provided by Norwegian Cruise Line, its employees or service partners is not included in the contractual services, unless otherwise agreed in writing or provided by law (e.g. EU Regulations 1107/2006 and 1177/2010 on the rights of passengers with disabilities).
A limited number of disabled-accessible cabins are available on board Norwegian Cruise Line ships. They are equipped with grab bars in the bathrooms, low sinks and toilets, shower seats, high beds, adjustable wardrobe rods, tilting mirrors and wide doorways for easy access.
If you use a wheelchair, you must bring your own, and it must be foldable. All wheelchairs must be stored in the cabin and cannot be left in corridors or public areas. For the safety of passengers and crew, wheelchairs cannot be used when disembarking at tender stations, which may limit participation in some excursions.
For guests with hearing or vision impairments, cabins with vibrating alarms and warning lights are available. Certified guide dogs are permitted for guests with visual impairments (please check individual country quarantine requirements before booking).
Guests requiring oxygen support may bring their own equipment. The only supplier authorized to deliver and supply oxygen to Norwegian Cruise Line ships is US-based Special Needs at Sea. Please advise us of your oxygen requirement when booking.
Any physical or medical conditions requiring special attention must be declared at the time of booking. In some cases, medical certificates and liability waivers may be required. For safety reasons, Norwegian Cruise Line reserves the right to deny boarding or remove from the voyage any passenger whose condition may threaten the safety of the ship, other passengers, or exceed the medical care provided on board.
Guests with diabetes are provided with refrigerators for storing insulin in all cabins except categories T1 and T8.
Low-calorie, gluten-free, lactose-free, kosher and other special diets are available upon request. Requests must be made at least two months before the cruise.

Age restrictions
Infants must be at least 6 months old upon boarding. For cruises with three or more days at sea, this age is 12 months.
A minor is a person under 18 years of age, and a young adult is a person between 18 and 20 years of age.
Guests under 21 years of age on itineraries calling at ports in the United States, Canada and China must share a stateroom (or an adjoining/adjacent stateroom) with a passenger 21 years of age or older. On other itineraries, this rule applies to guests under 18.
A notarized release is required when traveling with an accompanying person who is not a parent or legal guardian.
Guests under 16 are not allowed in the fitness center. The minimum age for entry to the casino and thermal area is 18. Adult supervision of children under 12 in the pools is strongly recommended.

Visa and Passport Requirements
Guests are responsible for ensuring that they meet passport and visa requirements for all countries visited during their cruise. EU citizens require a biometric passport valid for the entire duration of their trip. Exceptions may apply for cruises within the Schengen Area.
Citizens of Visa Waiver Program (VWP) countries can travel to the United States without a visa for up to 90 days. To do this, you must obtain an electronic travel authorization (ESTA) in advance.
Canada requires an electronic travel authorization (eTA) for visa-free transit or entry by air.
For some routes (Asia, Australia, New Zealand, Cuba) visas are required in advance. Passengers are responsible for checking visa requirements and obtaining necessary documents before their cruise.
Travelers to the United States must provide airlines with Secure Flight information (full name, date of birth, gender, Redress number if available).
Guests are required to have all required documents for the entire trip. No refunds will be provided if boarding is denied due to lack of visas or documents.

Travel Insurance
We recommend purchasing travel insurance that covers medical expenses, trip cancellation, and loss of baggage, as Norwegian Cruise Line’s liability is limited by international conventions and EU regulations.

What is a Guarantee Stateroom?
A Guarantee Stateroom (GTY) is a stateroom that is not assigned at the time of booking. Assignment can occur at any time after full payment, up until the day of departure. You are guaranteed the category you paid for (Inside, Ocean View, etc.), but not the specific deck, layout, or berth configuration. Once assigned, your cabin cannot be changed.

Special Dietary Requests
If you have any food allergies or special requirements, such as kosher or gluten-free food, please notify your Norwegian agent or our travel agent when you book. To accommodate such requests, 30 days’ notice is required. We cannot guarantee kosher meals for requests made less than 30 days before departure. For the safety of all guests, no food items that require crew preparation or refrigeration are allowed on board.

When should I report for embarkation on departure and during port calls?

Arriving at the Cruise Terminal
For your convenience, we recommend arriving at the terminal no later than 2 hours prior to your stated embarkation time, unless you have completed Online Check-in. If you have completed Online Check-in, you must arrive no later than 1 hour prior to embarkation. We strongly recommend completing Online Check-in at least 4 days prior to departure.

Final Embarkation Time
To expedite the check-in process and to comply with new government passenger clearance requirements, all guests must check in at the terminal and board the ship no later than 1 hour prior to the departure time shown on their cruise documents. Passengers who have not completed Online Check-in must arrive at the port 2 hours prior to departure.

Embarkation or disembarkation at any port other than the officially announced one is prohibited for the following reasons:
• Itineraries are subject to change without notice.
• Possible violation of the Passenger Ship Act (Jones Act), if applicable.
• In emergency cases, permission to embark/disembark may be granted, but a fine of 1 per person may be incurred for violation of the Passenger Ships Act.
• Return to ship time at ports of call.
• At all ports of call, passengers must return to ship no later than 1 hour before the ship’s scheduled departure. It is important to remember that ship time and local time may differ and it is the responsibility of passengers to comply with ship time. In the event of a missed ship, all costs for returning to the ship are the responsibility of the passenger.

What is My NCL and eDocs?
My NCL is your personal profile on the company’s website where you can log in or register. In the upper right corner of the website, click “Log in to My NCL” to access important pre-cruise information, complete Online Check-in, book your cruise and shore excursions. Once you have completed Online Check-in, you will be able to download eDocs, a detailed document containing information about your cruise that also serves as your boarding pass.

Are Future Cruise Credits (FCC) transferable?
Yes, FCCs are transferable.
Special conditions:
• Please allow up to 7 business days for FCC transfer requests to be processed.
• Only the full original value of the Peace of Mind or Cancelled FCC (100% of the amount paid) and bonus FCCs (25% or 50%) are transferable.
• Partial transfers or transfers of balance FCCs are not permitted.
• To transfer FCCs, please submit a request via the online form and include a letter from the current FCC owner requesting the transfer.
• Insurance FCCs and bonus 10% FCCs are not transferable.
• Once the transfer is complete, the new owner becomes the full owner of the FCC and cannot be transferred back.
• Each FCC can only be transferred once, unless the transfer is back to the original owner.
• Once the process is complete, a confirmation will be sent to the email address provided when submitting the request. The new owner will be able to use the FCC for booking.

Can the Peace of Mind FCC be used to pay for all services?
No, FCC cannot be used for the following:
• Onboard amenities
• Meals and beverage packages not included in Free at Sea
• Internet packages not included in Free at Sea
• Excursions booked during the cruise
• Onboard credit
• Water/soda packages
• Bottles of wine
• Greeting gifts, photo packages and other onboard perks
• Special airfares booked through Norwegian Cruise Line

What can the Peace of Mind FCC be used for?
FCCs at full price can be applied to:
• Cruise fare
• Port charges and taxes
• Service charges paid in advance
• Gratuities for drinks and meals (if selected through Free at Sea)
• Flexible airfare purchased through Norwegian Cruise Line
• Hotels booked through Norwegian Cruise Line
• Cruise packages booked through Norwegian Cruise Line
• Excursions paid in advance
• Transfers
• Essentials, Booksafe Standard, and Platinum Travel Protection

Can FCCs be applied to multiple future cruises?
Yes.

Can I book a new cruise before I have my FCC?
Yes, but an FCC must be generated and attached to the guest profile before it can be applied to a reservation. It can then be used to pay for an existing or new booking.

Will additional expenses (such as airfare) incurred due to a cancelled cruise be reimbursed?
Unfortunately not. We understand that a cancelled cruise may result in unexpected expenses, but these costs are not reimbursable. Guests with travel insurance are advised to apply for compensation through their insurance company.

If I won a bid on a cabin upgrade through Norwegian Upgrade Advantage, will the cabin upgrade category be retained on the new booking?
No, the value of the winning bid will be refunded as FCC, which can be used to book any category. The guest can re-enroll in Upgrade Advantage for a new cruise if invited.

What happens to the FCC if the cancelled booking was previously paid for with another FCC?
The original FCC amount will be returned to the guest’s profile. However, if the FCC received for the cancellation of a previous cruise was previously applied to the cancelled booking, there will be no additional increase in the FCC value. In this case, a cash refund is not possible - only the original FCC amount will be returned to the account.
Important: FCC has no cash equivalent and cannot be exchanged for cash. Guests who decide to keep the FCC automatically agree to all the terms of Norwegian Cruise Line, as stated on the official website.

Can FCC be exchanged for a cash refund?
Some guests may request to convert FCC to a cash refund. In this case, only the original cruise cost will be refunded, and all bonus FCC will be forfeited. To apply for a refund, please submit a request via the online form.

What happens to CruiseNext certificates used for a cancelled booking?
• If the booking was cancelled under the Peace of Mind program, the CruiseNext deposit will not be refunded, but its value will be included in the FCC provided.
• If the booking was cancelled on suspended cruises, the CruiseNext deposit will be returned to the guest profile.

What is not refundable or included in the FCC?
Promotional credits issued under special Onboard Credit (OBC) promotions.

Can promotions or additional services from a cancelled booking be transferred to a new cruise?
No, when a booking is cancelled, all promotions, bonus services and additional privileges are forfeited. The new booking will be made at the rates and promotions in effect at the time of booking.

What if the cost of the new cruise is different from the FCC amount?
• If the cost of the new cruise is more than FCC amount, the guest must pay the difference.
• If the cost of the new cruise is less than the FCC amount, the remaining FCC will be retained in the guest’s account for future use.

What happens on the last day of the cruise?
Once you have completed all necessary checks, you will go through customs and immigration and then you can continue your journey. Please note that it is recommended that you factor in the time it takes to complete these procedures (approximately 2 hours) as well as the journey to the airport when planning your trip. In some ports, the Easy Walk-Off service is available, allowing you to disembark the ship immediately after it has been cleared by the authorities, taking all your luggage with you.

How is safety and security ensured on board?
Norwegian Cruise Line adheres to the highest international shipbuilding standards. All ships are SOLAS compliant and undergo annual inspections by government safety and health authorities.
On the first day of the cruise, all guests are required to take part in a drill, during which they are told what to do in an emergency. In the event of an emergency, you should go to your rescue station, which is indicated on the door of your cabin. We recommend that you keep the TV in your cabin on standby mode so that you can receive important information through a special channel if necessary.
All Norwegian Cruise Line ships are equipped with stabilizers to ensure the most comfortable sailing experience.

What language is spoken on board?
The main language spoken on board is English. However, all cruises offer international guest services in German and Spanish, and on European cruises and some international routes, also in French and Italian.

How to stay in touch?
All our ships are equipped with Internet cafes, open 24/7. Wi-Fi is available in most areas of the ship (for a fee).
To contact a passenger during the cruise, you can call +1 732 335 3280. You must know the name of the ship and have a bank card at hand for payment.
You can also use your mobile phone in international roaming mode, but the cost of calls and Internet is set by your operator.

Do you need an adapter for electrical appliances?
The voltage on board is 110V and partly 220V. For European appliances, a US adapter is required. Hair dryers are provided in all cabins and suites. Ironing facilities can be requested from the service department.

How to get ashore?
In most ports, the ship will dock at the pier and you can disembark on your own. In some ports, disembarkation takes place via tender boats (ship shuttles).
Unless you have booked an organized excursion with Norwegian, you may need to use local transport or a paid shuttle to the city center.

Is it possible to store and deliver luggage?
Luggage storage is available in several ports:
• Barcelona - 9.90 € per bag.
• Venice - 4.00 € per bag (luggage must be collected before the ship departs).
• Copenhagen and Civitavecchia - luggage storage is not available.
• Tampa – for two guests (up to 4 bags) or for three guests.
• New Orleans – for the first 4 bags, then for each additional bag (airport delivery available).
• Seattle – .50 per bag (bags must be picked up by 3:00 p.m.).
• Vancouver – .50 per bag (service available at Canada Place only).
• Los Angeles – baggage storage is not available.

Where is smoking permitted on board?
To protect the health of guests and crew, smoking is prohibited in enclosed public areas, with the exception of cigar lounges and casinos.

Indoor areas
• Smoking of cigars is permitted in cigar lounges, but cigarettes and electronic devices are not permitted.
• Smoking is only allowed in the casino while playing.
• Smoking is prohibited in cabins and on balconies! Violation of this rule will result in a fine.

Open areas
• Smoking is prohibited in restaurants, by the pools, on the sports grounds, on the jogging track and in the children’s areas.
• Smoking cigarettes, cigars and electronic devices is allowed in special areas on the upper decks.

Can I celebrate a special occasion?
You can order a bottle of wine, a fruit basket, a birthday cake, champagne, canapés, flowers or other gifts to your room. The order must be made at least 3 weeks before the cruise.

Where can I store valuables?
All cabins and suites are equipped with mini-safes, however Norwegian Cruise Line is not responsible for items left in the cabin or elsewhere on the ship.

What additional services are available?
• SPA and beauty salon (hair styling, manicure, massage, facial care).
• Boutiques (jewelry, perfume, clothing, cosmetics and pharmacy products).
• Laundry and dry cleaning.
• Internet cafe.
• Art auctions.
• Photo sessions on board.

What time is dinner?
You choose when it is convenient for you to have dinner. We do not have fixed meal times - various restaurants and cafes with individual menus are available.

Will there be Internet access?
All ships have Internet cafes 24/7, and there is also Wi-Fi throughout the vessel.

What are Interest-based and Flexible Programs?
Interest-based and Flexible Programs allow children to choose their own activities. They are offered different categories such as Dynamic (5-12 years), Creative and Relaxing, Games and Choice for the Little Ones. The Choice for the Little Ones category offers a variety of developmental and age-appropriate activities to help children stay active, engaged and safe.
Activities may vary by session and cruise ship and are subject to change without notice.

When is Splash Academy Child Reception open?
Splash Academy accepts children aged 3-12 while the ship is at sea. Child Reception is not available while the ship is in port or at anchor. Night Program is available daily from 10:00 PM to 12:00 AM for an additional fee. Opening hours and schedule are subject to change without notice.

What if my child falls asleep?
Splash Academy does not accept children who are already asleep. The child must be able to enter the program independently and consciously. If a child falls asleep during a complimentary session, staff will contact the parent to pick up the child.

Do teens have to wear a wristband?
Yes, all registered teens are required to wear an Entourage VIP wristband for the entire cruise. The teen must have a key card and wristband to enter Entourage and participate in the programs. Wristband replacements are only possible with parental approval and an additional fee will apply.

Can a child or teen (under 17) be left on board unattended if the parents are going on an excursion?
No. Parents may not leave minors (under 17) unaccompanied by an adult. A minor also cannot act as a guardian for another child. Parents who violate this rule may face fines, removal from the cruise, or legal action. Splash Academy (ages 3-12) is temporarily closed at dockside. Parents must accompany teens ashore. Entourage opens one hour before departure.

How are children identified in the children’s programs?
When children ages 3-12 register for the programs, they are given identification bracelets that must be worn for the entire cruise. The bracelets are color-coded by age group and contain information about the child’s lifeguard station and possible allergies. Medical conditions are coded confidentially for internal use.

Is personal care or babysitting provided?
No, Norwegian Cruise Line Holdings does not provide personal care or babysitting on board.

What is a safety drill?
This is a short safety briefing held at the beginning of the cruise to familiarize children and Splash Academy staff with what to do in case of an emergency. Children do not leave the program area.

Can parents or authorized persons leave the ship while the child is in Splash Academy?
Yes, unless the parent is given a pager or phone for communication. In this case, at least one authorized person must remain on board. This is for the safety of the child, as communication devices do not work off the ship.

A pager or phone is given in the following cases:
• If the child is wearing diapers.
• If the child or staff requires parental assistance.
• If the parent does not answer the call within 15 minutes, a fine of will be charged and the child will be excluded from the program. In case of loss or damage of the device, a fee of 0 will be charged.

Where do children aged 10-12 check in?
Usually at Splash Academy, but if the program is busy, it may be held at another location. It is recommended to check the information about the check-in locations in the Dolphins program.

Are there special rules for teenagers?
Yes. Teens must behave politely and respectfully. Entourage requires a wristband and key card. Teens are responsible for keeping their personal belongings at home. Smoking, drinking, profanity, violence, and vandalism are prohibited. Any violation of the rules will be reported to ship security.
After 1:30 a.m., teens must remain in their cabins unless accompanied by a parent or guardian. Norwegian Cruise Line does not recommend that teens leave the ship at port without an adult.

What family activities are available on board?
There are many family-friendly activities throughout the cruise, including ship competitions, movie screenings, sports tournaments, quests, dance parties, game shows, and pool contests. A child must be accompanied by a parent or guardian to participate in family activities.

Do children have access to the internet, arcades, or the Galaxy Pavilion?
Yes, on board 24-hour internet, arcade games and (where available) Galaxy Pavilion are available. Payment will be debited from the child’s onboard account. If you do not want your child to have access to these services, please contact the Guest Services Desk to block their card.

What fire safety regulations are followed in the youth programs?
The youth programs and their facilities comply with the fire safety regulations and maximum occupancy limits* established for each ship in accordance with the Fire Safety Standards Code. Delays in admitting children may occur if maximum occupancy is reached.
*Maximum fire safety occupancy is the maximum number of children and staff that may be in the youth program facilities at any one time to ensure safety and prevent overcrowding. Splash Academy and Entourage staff are required to adhere to these restrictions and reserve the right to temporarily suspend the admission of registered participants if maximum occupancy is reached. Access to the facilities will be available upon departure or pick-up of children/youth when space becomes available. Service is on a first-come, first-served basis.

What if my child/teen has allergies or medical conditions?
Parents and guardians are strongly encouraged to notify youth program staff of any allergies, medication requirements, or special needs of their child/teen at check-in. If a child has severe allergies and uses an auto-injector (EpiPen), it is strongly recommended that the child have it with them at all times.
The Youth Program Manager has the authority to provide a parent or guardian with a portable telephone if needed.
Parents are encouraged to contact the Access Department for serious allergies, medical conditions, or special needs.

What is the discipline policy for teens?
Step 1: Verbal Warning - The teen engaging in inappropriate behavior is asked to cease and desist immediately.
Step 2: Notification of Parents - If the behavior does not change, parents will be notified and informed that further violations may result in the teen being suspended from the program for 24 hours or expelled depending on the severity of the situation.
Step 3: 24-Hour Suspension with Notification to Parents and Ship Security - If behavior does not change, the teen will be suspended from the Teen Center and the program for 24 hours.
Immediate Exclusion: Any teen who is violent, vandalistic, or intoxicated while participating in the program or while in the Teen Center will be immediately suspended from the program for the entire cruise. Parents and Ship Security will be notified.

What safety and emergency procedures are in place on Entourage?
In the unlikely event of an emergency, if teens are on Entourage, counselors will direct them to the muster stations. However, teens are personally responsible for getting to their muster station. Parents should ensure that their teens know their muster station number or letter. This information is located on the guest key card and on the inside of the cabin door.
For everyone’s safety, parents are responsible for their children at all times, even if they are not physically present.

What is the discipline policy for children and teens?
Step 1: Verbal Warning - The caregiver explains to the child that their behavior is unacceptable and must be corrected immediately.
Step 2: Time to Reflect - If the child continues to misbehave, they are given a “time out” and parents are notified when the child is picked up.
Step 3: Temporary Suspension - If the “time out” does not help, the parents are called and the child is removed from the program for 24 hours. The child may then return, but if the caregiver is in doubt, the parents may be required to accompany the child.
Step 4: Expulsion - If the child continues to misbehave upon return, they will be removed from the program. More serious violations may result in immediate expulsion at the discretion of the youth program director.

What does Entourage offer for teens ages 13-17?
Entourage includes areas for relaxation, dancing, games, and parties. Counselors plan fun activities and competitions to keep teens coming back for more. Some activities may take place on the ship. Parents should be aware that the consultants will organize the activities, but if they take place outside of Entourage, there may not be any supervision.

What should my child bring for interactive activities and theme nights?
For safety, children must wear closed-toe shoes (sneakers) for the sports area. Children may also bring clothing and accessories that match the theme nights, but will also be able to make the necessary items on board.
• 5-9 years: Pirate Party, Supergame Swarms, Spy Night, Survival, Journey to Mars, Pajama Party, Glow Parties.
• 10-12 years: Spy Night, Survival, Hollywood, Dance Parties, Glow Parties.

Is there a schedule of activities for Splash Academy and Entourage?
Yes, detailed schedules of activities are available on the day of embarkation. Activities are subject to change due to circumstances. If participants do not show up for an activity within the first 15 minutes, the activity may be rescheduled.

Will the staff contact parents if a child is crying?
Yes. Splash Academy counselors cannot provide one-on-one care or babysitting, so if a child cries for more than 15 minutes, parents will be called to pick up the child.
Step 1: Soothe the child.
Step 2: Distract the child.
Step 3: If the child continues to cry, parents will be called. They are expected to arrive within 10 minutes.

Can staff assist the child in the bathroom?
No, Norwegian Cruise Line counselors at Splash Academy do not provide bathroom assistance. Children must be fully potty trained. If necessary, the child will be changed into clean clothes before the parents arrive.

What should I do if my child is wearing diapers?
Children who are wearing diapers may be registered and participate in supervised services. Parents or authorized persons leaving the child must bring a pager or mobile phone provided on board.
If a child who is not wearing diapers accidentally soils their diapers, the parents will be called to help the child change. To prevent similar incidents in the future, the child may continue to participate in the program, but only if the child returns wearing diapers or diaper pants. In this case, the parents will also be provided a pager or mobile phone.
If a parent or authorized person declines the pager/cell phone, the child will not be able to participate in the program.

How is my child identified at Splash Academy and Entourage?
At Splash Academy, including the Late Night Fun Zone, children ages 3 to 12 are given a wristband at check-in that they must wear for the entire cruise. The wristband indicates the emergency assembly station and encodes information about possible allergies and medical conditions (for internal use).
At Entourage, teens ages 13 to 17 are given an Entourage VIP wristband. Teens must present this wristband along with their onboard card to enter the lounge.

Is there personal care or babysitting available for children?
Norwegian Cruise Line does not provide personal care or babysitting on board.

How are age groups organized at Splash Academy on port days?
Temporarily unavailable.
On port days, children aged 3 to 12 years old are grouped together from the time the ship arrives at the port until its departure or until 18:00 (whichever is earlier). Children under 12 years old are under the constant supervision of Splash Academy staff.
Important for parents:
If you are going ashore, it is recommended that you use the Splash Academy for children under 12 years old. Parents should not leave their child unattended on board. If a minor (under 17 years old) is found to be left on the ship without a guardian, this may result in a fine, disembarkation from the ship and legal action.

Who and how many people can be authorized to pick up and drop off a child?
Parents or the primary guardian (if children are traveling without parents) can nominate up to four people (including themselves) who will have the right to drop off and pick up the child from Splash Academy. These persons must be listed on the child’s profile during check-in and must be at least 18 years old. Only the primary guardian listed on the profile can make changes to the authorized person list.

Can adults be in Splash Academy and Entourage?
Splash Academy and Entourage are only available on the day of embarkation during check-in. The rest of the time, these areas are “adult-free” (18+), regardless of the type of service provided.

What’s on offer for 12-year-olds who are almost teenagers?
Splash Academy kids 12 and up have special classes and themed evening events. They also have “Entourage Take-Overs,” a time to enjoy the lounge, video games, air hockey, foosball, music videos, and more.

Can my child move up to a senior class if they have a birthday during the cruise?
Norwegian Cruise Line has a strict age group policy, but makes exceptions for children who have a birthday during the cruise:
• Children who turn 3 during the cruise can enroll in Splash Academy on their birthday.
• Children who turn 5 can move up to the 5-9 age group on the first night of the cruise.
• Children who turn 10 can put move to the 10-12 age group on the first night of the cruise. Independent sign-in/out is only available after turning 10.
• Children turning 13 may sign up for Entourage on the first night of the cruise.
• Children turning 18 are considered adults and can no longer attend Entourage.

What is a Flexible Program?
A Flexible Program allows children to choose activities based on their interests. Options include:
• Dynamic Activities,
• Creative Workshops,
• Play Zone,
• Relax Zone.
Activities vary by session.

Can children from different age groups play together during the program?
Yes, if they want to. At Splash Academy, children ages 3-12 can choose their own activities or join other children. There are four zones available: Dynamic Games (ages 5-12), Creativity & Relaxation, Games, and Toddler’s Choice (games for the littlest ones).

Can I bring personal items or electronics?
It is recommended that you do not bring personal items or electronics to Splash Academy. Photography and videography are prohibited. If a child does bring a personal item, he or she is fully responsible for it. Program staff may limit the use of gadgets or remove them if it is a disturbance to other children.

What fees may be charged for youth programs?
• Reissue of a Splash Academy bracelet - $ 5.
• Replacement of a lost/cut Entourage bracelet - $ 20.
• Fine for ignoring a pager/phone call - $ 75.
• Lost or damaged pager/phone - $ 150.
• Late pickup fee: per minute after 15 minutes of delay.

Do I have to pay to participate in the youth programs?
Splash Academy and Entourage are free, but are only available at sea. Late Night Fun Zone (22:00 – 00:00) is a paid service (per hour per child, for the second and subsequent children). If no one is registered by 22:30, the center closes.

How do I register my child for Splash Academy and Entourage?
Upon boarding, one parent or guardian must complete a digital registration form. The primary guardian listed on the form is the only person with the right to make changes.

What age groups are accepted for Splash Academy and Entourage?
• Splash Academy: 3-12 years.
• Entourage: 13-17 years.
Age is determined at the time of boarding by a birth certificate or passport.
Important: Splash Academy and Entourage are not available on Norwegian Spirit.