Holland America Line

The Holland America Line (HAL) cruise company began its history more than 150 years ago – in 1873 in Rotterdam, Netherlands. It was originally called the Netherlands-America Steamship Company and was founded as a transport shipping company, carrying out passenger and cargo transportation between Europe and North America. Already in the late 19th century, HAL liners became known as reliable ships for transatlantic travel, especially popular among emigrants heading to the New World.
By 1895, the company made its first cruise voyage, and from 1898 began offering regular tourist routes, marking the beginning of its transformation into a cruise operator. During both world wars, Holland America liners were used as transport and hospital ships, playing an important humanitarian role.
In the post-war decades, as interest in transatlantic transportation declined, the company focused on developing the cruise line. By the early 1970s, HAL had completely stopped regular sea voyages and switched to organizing sea cruises on tourist routes.
In 1989, Holland America Line became part of Carnival Corporation & plc, the largest cruise holding company in the world. From that moment on, an era of large-scale investments in fleet renewal and development of global destinations began. In 1996, the company acquired its private island - Half Moon Cay, becoming a pioneer in creating exclusive destinations in the Caribbean.

Today, the HAL fleet consists of 11 modern liners, including innovative ships of the Pinnacle and Signature classes. The flagship Rotterdam, built in 2021, represents a new era for Holland America Line – a combination of tradition, environmental standards and modern technology.
Over its history, the company has carried more than 10 million passengers, remaining true to its values: impeccable service, cultural heritage, exquisite cuisine and respect for the environment.

The Holland America Line cruise company has received numerous prestigious international awards, confirming its status as one of the leaders in the premium cruise segment:
• Cruise Critic – Best Service (2022–2024)
Recognized as the best in terms of service quality among premium cruise lines. Passengers especially highly praised the professionalism of the crew and the personalized approach on board.
• Condé Nast Traveler Readers’ Choice Awards 2025
HAL was included in the list of the best cruise companies according to readers of the prestigious magazine. The high level of service, well-developed routes, exquisite cuisine and the atmosphere of a premium holiday were noted.
• Forbes – Best Value Mediterranean Cruise
The Oosterdam liner was recognized as the best choice in terms of price/quality ratio in the Mediterranean.
• USA Today 10Best Awards
Winning Best Alaska Cruise (Eurodam), Best Dining (Rotterdam), Best Entertainment (Koningsdam), as well as recognition in the solo and family categories.
• Travel Weekly Magellan Awards
Nine gold and four silver awards for best itineraries, cuisine, excursions, education and branding.
• Travel Weekly Readers’ Choice Awards
Winning key awards for Best Round-the-World Cruise Itinerary and Best Private Island Destination (Half Moon Cay).
• World Ocean & Cruise Liner Society – Best Overall Cruise Value
HAL has held this title for 24 years in a row, thanks to its optimal combination of high service and affordable prices.
• MSC & ASC Sustainability Certifications (2024)
The first cruise line to achieve full sustainable seafood certification across its entire fleet, HAL ensures 100% of its fish is sourced from sustainable sources.
• ISO 14001 (since 2006)
The international standard for environmental management, confirming a commitment to sustainable development and responsible treatment of the environment.

Holland America Line is not only known for its premium service and rich history, but also has many unique features that make it special among other cruise operators. Below, we have collected the most striking and memorable facts about HAL that highlight its individuality and cultural depth.
• Dutch heritage
The company was founded in 1873 in Rotterdam and still preserves elements of Dutch culture on board – including the signature Dutch Café, Orange Night and traditional Dutch tea.
• Unique music venues Music Walk
Holland America Line ships feature conceptual music areas: BB King’s Blues Club, Billboard Onboard and Rolling Stone Rock Room – live music, professional bands and a real club atmosphere on board.
• Multinational crew with a high level of service
Crew from more than 100 countries work on board. There are especially many representatives from Indonesia and the Philippines, which has become HAL’s calling card – their professionalism and warm attitude are appreciated by regular customers.
• Half Moon Cay – a premium private island
A private island in the Bahamas, owned by HAL since 1996. A multiple winner in the Best Island Destination category due to its pristine nature, beaches and high standards of service.
• Grand World Voyage – iconic round-the-world cruises
HAL’s annual round-the-world cruises have received international recognition for their unique routes, high level of service and rich cultural program.
• Historical heritage of passenger transportation
Before moving into the cruise segment, Holland America Line carried passengers between Europe and America for more than 100 years. Online archives store historical passenger lists from 1900 to 1969.
• Premium aesthetics and comfort
HAL ships boast spacious public areas, panoramic elevators with ocean views, cozy libraries, art galleries and lounge areas for relaxing.
• Certified sustainable dining on board
Holland America Line was the first cruise line to offer 100% certified seafood on all ships, as part of the Marine Stewardship Council (MSC) and Aquaculture Stewardship Council (ASC) initiatives.
• Mariners Club loyalty program
Regular guests receive bonus cruise days, priority boarding and exclusive offers – the more they sail, the greater the privileges.
• Royal ship christenings
Some Holland America Line ships have been christened by members of the Dutch royal family – for example, Koningsdam by Queen Maxima, and Rotterdam by Princess Margriet.

For € 70 per day, per person, you get:
• Shore Excursion Credit – $ 100 for 6-9 day cruises, $ 200 for 10-20 day cruises, and $ 300 for longer, 60-day or less, itineraries.
• Signature Beverage Package – alcoholic and non-alcoholic beverages (up to ) with a daily limit of 15 drinks.
• Dinner Special – 1-3 dinners at Pinnacle Grill, Canaletto, Tamarind (depending on cruise length).
• Wi-Fi Surf Package – internet access for surfing, social media, and messaging.
• Crew Appreciation – pre-paid gratuities for cabin crew.
Package can be purchased before sailing or during the cruise.

Early booking bonus:
• Complimentary upgrade to Elite Beverage Package
• Upgrade to premium Wi-Fi
• Special dining credit (up to 3 nights)
• Prepaid Crew Appreciation Audience gratuities
• Increased shore excursion credit – up to $ 300 on cruises longer than 21 days

It can be purchased separately or as part of Have It All:
• Elite Beverage Package – $ 55.95/day: includes drinks up to $ 15 (alcoholic and non-alcoholic) + Signature and Quench package.
• Signature Beverage Package – $ 50.95/day: drinks up to $ 11, limited to 15 units + non-alcoholic (Quench).
• Quench Package – $ 17.95/day: espresso, juices, non-alcoholic cocktails, Red Bull and water.
• Coca Cola™ Package – $ 8/day: unlimited soft drinks, Freestyle machines available at Koningsdam and NieuwStatendam.

Holland America Line offers a convenient pre-paid excursion system:
• Excursion credit is available as part of the Have It All package (from $ 100 to $ 300 per person, depending on the length of the cruise) – $ 100 (6-9 days), $ 200 (10-20 days), $ 300 (21+ days).
• Credit can be used for any port activity, including special extended tours (Overland).
• Best Price Guarantee: if you find an identical excursion cheaper, HAL will match the difference +10% in credits.
• Book in advance through "MyCruise", the Navigator mobile app, or onboard – we recommend doing this before the cruise to guarantee access to the excursions you want.

HAL offers three levels of Internet packages – for all travel styles:
• Surf (included in the Have It All package): web surfing, social networks, mail and news (one device).
• Premium: includes audio and video calls, music streaming, social networks, mail and sports; can be connected to one device for ≈ $ 35.99/day; discounts available for prepayment.
• Stream: full video streaming (Netflix, Disney+, Prime, etc.), access to all Premium features; ≈ $ 46.99/day; discounts available for early connection.
• Packages are purchased through Navigator (app or website), available before and after boarding; changes are possible on board.
• For one device at once, but additional access can be purchased on board.
• Absolute freedom: Internet traffic is not limited by megabytes or minutes.

Spa services, Club Orange, gifts and cabin decorations
Services available on request:
• Spa & Salon – treatments, massages, manicures/pedicures can be booked in advance via the website or app.
• Club Orange – offers early boarding, exclusive dinners, priority services; can be activated on board or before the cruise via “My Account”.
• Cabin decoration, gifts and surprise services – can be booked in advance for special occasions.

What documents are required to board a Holland America Line cruise?
To board a cruise, each guest must complete Online Check-In at least 72 hours before departure. After successful check-in, you will receive Express Docs electronic documents, including a boarding pass, which you must print and take with you. Failure to provide the correct documents may result in denied boarding without a refund.
Recommended document – passport valid for at least 6 months after completion of travel.
For US and Canadian citizens traveling on certain itineraries, WHTI-compliant documents (e.g. passport cards or enhanced driver’s licenses) are also acceptable.
Important: Guests traveling with children must have a notarized consent from the other parent if the child is traveling with one adult.

Do I need a visa to cruise with Holland America Line?
Yes, depending on the itinerary and citizenship, a visa may be required for some countries – even if you do not plan to go ashore. Guests are responsible for obtaining all required visas in a timely manner. Holland America Line recommends using a visa agency such as CIBTvisas.
Ukrainian citizens generally require visas – Four Gates Group specialists can help you clarify current visa requirements and arrange visa support.

Are vaccinations required for Holland America Line cruises?
Vaccination requirements vary by country on the cruise itinerary and can change frequently. Holland America Line recommends consulting with your physician or vaccination clinic in advance regarding yellow fever, malaria and other diseases. It is advisable to receive all required vaccinations 6-8 weeks before departure.

What emergency numbers are available during the cruise?
In case of an emergency, you can call Holland America Line’s 24-hour customer service line at:
1-800-628-4771 (available 24/7). This number should only be used for serious emergencies.

Can minors travel on a cruise?
Guests under 21 must be accompanied by an adult over 21. One adult may accompany up to 5 minors. The drinking age varies by region:
• Cruises in Europe, Asia, Australia – 18 years and up
• In Japan – 20 years and up
• In the United States – 21 years and up
Children under 6 months are not allowed on cruises, and on transatlantic and other itineraries with more than 2 days at sea – children must be at least 12 months old.

Can I change the cruise itinerary?
Under US law, embarking in one port and disembarking in another is not possible for cruises within the United States, with the exception of certain itineraries (e.g. Panama Canal). All guests must begin and end their cruise in the same port.

What do I need to know about customs regulations?
It is recommended that you register expensive items with local customs before your trip. If you are bringing in more than $ 10,000 (or equivalent in other currencies), you must declare the amount. The standard duty-free allowance for U.S. citizens is $ 800. There are also restrictions on alcohol, tobacco, and other items.

Disability Access
Holland America Line offers a limited number of accessible staterooms. Advance notice of special medical or physical needs is required. Wheelchair access ashore may be restricted depending on port and weather conditions. Please contact the Guest Accessibility Department for assistance.
Phone: 1-800-547-8493
Email: GuestAccessibility@HollandAmerica.com

Are pets allowed on board?
Pets are not allowed on board, with the exception of certified service animals. In such cases, you must provide appropriate medical documentation and comply with port requirements.

Are beverages allowed on board?
According to the policy effective June 1, 2021:
Wine and champagne are allowed on board (up to 750 ml, $ 20 corkage fee per bottle).
Water in plastic bottles, carbonated drinks, energy drinks and other liquids are not allowed, with the exception of:
• up to 6 liters of water per cabin in cardboard packaging or cans,
• water for medical purposes or baby food – in sealed packaging.
All checked and carry-on bags are subject to inspection. Prohibited drinks are subject to confiscation without refund.

What are the baggage rules and packing tips?
Holland America Line recommends purchasing baggage insurance and not packing important documents, medications, or valuables in your checked baggage. You are allowed to carry a certain amount of baggage depending on the length of your cruise. Baggage tags can be printed in advance or collected on the day of embarkation. Please note: items without tags may not be loaded onto the ship.

What to pack on a cruise? What is the dress code on board?
Daytime: Casual. Evening: Smart casual. Formal dress code applies on certain evenings. Beachwear, tank tops, and ripped jeans are not allowed in the main restaurants.

Are electronics allowed in the cabin?
Cabins have 110 and 220 volt outlets, a hair dryer. Adapters and extension cords without overload protection are allowed. Kettles, travel irons and satellite equipment are prohibited.

Can I book hotels before/after the cruise and excursions?
Yes, Holland America Line offers City Stays packages and land tours. All transfers, guides and accommodation are arranged in advance.

How to prepare for the flight?
It is recommended to confirm flights 72 hours before departure. Check that the name on the ticket matches the document. Check with the airline about needs (diet, seat, stroller) in advance.

Can I give gifts to other passengers?
Yes, you can order gift bags for departure: drinks, flowers, congratulatory sets. You can order at least 2 weeks before the cruise.

Can I have a wedding on board?
Yes, it is possible to organize a ceremony on board or on shore.

How does the As You Wish meal plan work?
This is a flexible meal plan with no fixed time and table. You can choose the main restaurant, the Lido buffet or room service.

What restaurants are there on board?
• Main restaurant with multiple menus and timed selection
• Pinnacle Grill restaurant with premium cuisine
• Lido Market – buffet
• Canaletto – Italian cuisine
• Tamarind – Pan-Asian cuisine
• Dive In – burgers
• 24/7 room service
Kosher and dietary meals can be ordered upon request 90 days before the cruise.

What should you check before departure?
• Documents, visas, insurance
• Online check-in and boarding pass printing
• Packing clothes according to the weather and dress code
• Notifying the bank about the trip
• Installing the Navigator app
• Medicines for 2 weeks in advance

What are the arrival instructions on the day of your cruise?
If you purchased a Holland America Line hotel or land package, your arrival details will be included in your Express Docs. Guests arriving by air will be met by a Holland America Line representative in the baggage claim area or outside the customs area. Please ensure that your documents are always handy in your carry-on baggage.

Is there an airport tax?
Some countries require an arrival or departure tax to be paid at the airport. This is not included in your ticket and is usually paid in local currency.

What should I do if my flight is delayed on the day of departure?
If you are late for your ship due to a flight delay, please notify the airline and Holland America Line immediately by calling the emergency number:
1-800-628-4771 – 24 hours a day.
You can also call the airline or Travel Services directly. Please note: If you purchased your own tickets, you are responsible for all shipping costs to your next port.

Are there airport transfers to and from the ship?
Yes, Holland America offers same-day transfers upon embarkation/disembarkation. Please be sure to provide your flight details at least 14 days prior to your cruise. Transfers to and from hotels in Anchorage and Fairbanks are also available. Special conditions apply for guests with disabilities.

How does boarding work?
Online check-in must be completed prior to departure. You will then receive a boarding pass and be able to download the Holland America Line Navigator app. Upon boarding, you will need your passport, visas, and your key card, which you use to enter your stateroom and pay for onboard purchases. Boarding begins at 12:00 PM, and staterooms will be ready by approximately 1:00 PM.

Are visitors allowed on board?
No. For safety reasons, only guests listed on the passenger list are allowed on board. Friends and family can send gifts with Bon Voyage Gift Service.

What entertainment is available on board?
Every day on board is full of events: cooking shows, lectures, competitions, parties, sports games, live music, dancing, film screenings. The full schedule is available in the Navigator app.

How does the Holland America Line Navigator app work?
You can use it to:
• Book excursions
• View restaurant menus
• Reserve a table
• View onboard expenses
• Chat with fellow travelers
Wi-Fi is not required to use the app on board.

What excursions does Holland America Line offer?
Signature excursions with professional guides are offered, including:
• Medallion Collection (gastronomy, nature)
• Encore Collection (for experienced travelers)
• Cruise with Purpose® (ecotours)
All excursions can be booked online up to 3 days before the cruise. Holland America guarantees return to the ship and offers the best prices.

How does Holland America care about the environment?
The cruise line is ISO 14001 certified, actively reducing waste, saving water, recycling materials and reducing emissions. Guests are encouraged to participate in a program to reuse towels and save energy.

Are there clubs for children and teenagers?
Yes, the Kids Club program is divided into groups:
• 3-6 years: Creativity, games, parties
• 7-11 years: Quests, Xbox, sports competitions
• 12-17 years: Parties, karaoke, tournaments
Registration is required for children under 12. All participants must be fully toilet trained.

What services are available on board?
• Greenhouse Spa & Salon
• Gym and fitness classes
• Pools and Jacuzzi
• Shops and jewelry boutiques
• Casino (18+)
• Photo gallery and art auctions
• Religious services
• Laundry services

How is the food organized on board?
• Main restaurant: classic menu and free/fixed time
• Lido Market: buffet and a la carte dishes
• Dive In: burgers and hot dogs
• Pinnacle Grill, Tamarind, Rudi’s Sel De Mer (for a fee)
• Room Service 24/7 free
Special diets can be booked upon request 90 days in advance.

Is there medical assistance on board?
Yes, there is a Medical Center with doctors and nurses. It works on schedule and 24/7 in emergency situations. Services are paid. It is recommended to have a supply of medications for at least 2 weeks. Pregnant women (24 weeks and older) and infants under 6 months are not allowed on most cruises.

Is it safe on board?
Yes, safety is Holland America’s #1 priority. All guests are briefed, receive a key card, and watch a safety video in their cabin. The ships are equipped to international standards.

Where is smoking allowed?
Smoking is only allowed in designated areas on open decks (Sea View Bar). Smoking is prohibited in cabins and on balconies. Violation – a fine of $ 250 and possible eviction from the ship.

How can I contact my family while on board?
• Phone: Calls can be made from on board at 1-800-993-5483 (US) or +1-321-837-6106 (international). Cost is $ 7.95 per minute.
• Internet: Via satellite communication using Holland America Line Connect packages:
– Surf – access to email, social networks
– Premium – access to instant messengers and video
– Stream – access to Netflix, YouTube, Disney+, etc.
• Mobile communications: Available when connected to the Wireless Maritime Service network. Rates are set by the operator.

How do I pay for services on board?
All purchases are linked to your key card and debited from the registered credit card. Upon boarding, a temporary block of $ 60 per person per day ($ 30 for cruises over 25 days) is placed. Cash is not accepted (except in the casino).
Without a card – make a deposit of $ 60/day at the Guest Services Department.
There is no ATM on board, but cash advance is possible at a 3% commission.

Is it possible to exchange currency?
Yes, currency can be exchanged at the Guest Services Department. Only US dollars are accepted on board. It is recommended to have small bills ( $ 1,  $ 5,  $ 10,  $ 20) with you.

How much is the crew gratuity?
• $ 17/day per person – standard
• $ 19/day – for guests in suites
This amount is automatically deducted from your account on board.

Is the service fee included in other services?
Yes, when ordering drinks, spa, restaurants, etc., an 18% service fee is automatically added. If gratuities were prepaid as part of the package, they are non-refundable.

Can I ship my luggage home after my cruise?
Yes, with Luggage Forward you can ship your luggage directly from your cabin to your home. This is a convenient solution, especially if you have a flight or an onward journey planned.

How does Luggage Direct work?
The service allows you to:
• Get your boarding pass for your flight directly on board
• Drop off your luggage with Holland America staff before you disembark
• Avoid queues at the airport
Your luggage will be delivered directly to your flight, and you will receive it at your final destination.

How much does Luggage Direct cost and are there any restrictions?
• Cost is $ 25 per person (subject to change)
• Maximum of 3 pieces of luggage per person
• The airline may charge an additional fee for excess baggage
• The service is only available in certain ports (e.g. Seattle and Fort Lauderdale)

When will I receive disembarkation details?
Disembarkation instructions will be provided 1-2 days before the cruise ends. You will receive information about the time, place of assembly, customs procedures and baggage claim.

Do I need to check in my baggage in advance?
Yes, on the last night before disembarkation (before midnight), you must leave your baggage, packed and tagged, outside your cabin door. The staff will pick it up and deliver it to the disembarkation area.

What cannot be placed in checked baggage?
It is forbidden:
• Passport and other documents
• Medications
• Ship’s card (needed when disembarking)
• Money, jewelry, electronics and other valuables.
It is recommended to take carry-on baggage with essential items.

When should I disembark the ship?
Disembarkation begins approximately one hour after arrival at the port and lasts 2-4 hours. All guests must disembark the ship within this time. Please remember to factor in travel time to the airport when planning your flights.

Can I stay longer on board?
No, once the disembarkation procedure is complete, all guests must leave the ship. We recommend using the transfer service or pre-booking a taxi/shuttle.