Ponant Cruises

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About Ponant Cruises

Ponant is a leading company in the luxury small-ship cruise segment, specializing in organizing exclusive sea voyages. The company blends French elegance, gastronomic excellence, innovative technology, and personalized service, offering a unique format of expedition and themed cruises that turn travel into an intellectual and meaningful experience.
The company’s philosophy is based on the concept of “luxury with meaning,” where each journey is a harmonious combination of discovery, responsible tourism, and cultural value. Ponant deliberately avoids mass tourism, focusing on an intimate atmosphere, high service standards, and environmental sustainability.
The company maintains partnerships with leading global scientific and cultural institutions, including the Smithsonian Institution and the Philharmonie de Paris, adding depth and a unique character to each expedition.
The headquarters is located in Marseille, France — a key port hub in the Mediterranean region. Since 2015, the company has been part of the Artémis Group investment holding, owned by the Pinault family. This partnership has provided Ponant with financial stability, access to strategic resources, fleet modernization, and expansion of its environmental program.


Ponant Fleet: Innovation, Elegance, and Polar Adventures

The company’s fleet sails under the French flag. Vessels accommodate a limited number of guests (from 12 to 264 passengers), ensuring flexible routes, access to remote ports, and a high level of privacy.

Fleet composition (12 ships):
• Le Ponant — three-masted sailing yacht (32 passengers)
• Le Boréal, L’Austral, Le Soléal, Le Lyrial — classic Fincantieri liners (264 passengers)
• Explorers Series: Le Lapérouse, Le Champlain, Le Bougainville, Le Dumont-d’Urville, Le Jacques Cartier, Le Bellot (184 passengers), equipped with Blue Eye underwater lounges
• Le Commandant Charcot — hybrid polar icebreaker PC2, capable of reaching the North Pole
• Spirit of Ponant — six-cabin catamaran for expeditions in tropical regions


Ponant Routes: Discover the Inaccessible

Ponant offers journeys to over 130 regions worldwide, covering both classic destinations and hard-to-reach geographic zones:
• Arctic and Antarctica — expeditions with scientific support
• South America and the Amazon — routes with ethnographic content
• Oceania, Pacific Ocean, Melanesia — islands, coral lagoons, nature reserves
• Europe — cultural cruises in partnership with museums, philharmonics, and foundations
• North America’s Great Lakes — in cooperation with Smithsonian Journeys
• Transatlantic crossings — premium nonstop sea voyages


Service and Atmosphere of Ponant Cruises: Privacy, Elegance, and Care

The service format is built on exclusivity, space, and attention to detail. Key service features:
• Up to 264 guests — no crowds, no queues
• Premium personalized service with a French flair
• Exquisite Relais & Châteaux gastronomy
• Spacious cabins with balconies
• Educational lectures, cultural evenings, wildlife observation
• Relaxed dress code, focus on personal comfort


Ponant Advantages

Ponant follows a strategy of responsible development in the premium cruise industry, combining innovation, ecological awareness, and cultural enrichment. Key company advantages:
• Access to small ports and geographically unique regions unreachable by mass tourism
• Minimized environmental footprint through advanced technological solutions
• Support for local communities through ethical interaction and development of local initiatives
• Collaboration with world-class scientific and cultural institutions
• Ponant Foundation, which funds projects focused on ocean and marine ecosystem conservation
• Small formats — limited guest numbers for an intimate atmosphere
• French excellence — service, gastronomy, and design at global standards
• Culture and knowledge — lectures, expeditions, partnerships with research institutions


Discover the World with Ponant and Four Gates Group

The tour operator Four Gates Group is the official representative of Ponant in Ukraine.

Thanks to this partnership, Ukrainian travelers gain access to a unique product in the field of premium expedition and themed cruises. The expertise of the Four Gates Group team ensures optimal selection of route, ship type, and service level, as well as full support throughout every stage of the journey.

Four Gates Group offers:
• Professional selection of Ponant cruises based on interests and budget
• Personal consultations on fleet, routes, cabins, and service levels
• Complete ticketing services, including visa assistance
• Organization of flights, transfers, and additional services

You can book your Ponant cruise on the Four Gates Group website or by contacting your personal cruise expert directly.
A cruise with Ponant is more than just a vacation. It’s a one-of-a-kind journey to undiscovered places, with impeccable service, comfort, and discoveries that stay in your heart forever.
Book your perfect journey with Four Gates Group today and discover the world in Ponant style! (Contact details)

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HISTORY OF PONANT CRUISES

Ponant: French luxury, innovation, and expedition spirit

Beginning: from local operator to global leader in expedition cruises (1988–1999)
• 1988 — the founding of Ponant in France. The initiative arose from the experience of French seafarers who aimed to create a unique operator specializing in expedition cruises focused on the regions of French Polynesia.
• 1989–1995 — Ponant develops a fleet of small vessels capable of accessing remote bays and islands. The company offers cruises around Tahiti, Moorea, Bora Bora, and other islands of the Pacific Ocean.
• 1996–1999 — expansion of routes in the Caribbean Sea; the first cruises in the Mediterranean appear. Ponant begins strengthening its reputation as a premium operator with unique expedition programs.

Concept and implementation: fleet and geographic expansion (2000–2009)
• 2000 — Ponant officially positions itself as a premium expedition cruise operator focusing on comfort, culture, and ecology.
• 2001–2005 — the company acquires or builds new expedition vessels, increasing fleet capacity while maintaining small sizes to access narrow harbors.
• 2006–2009 — Ponant adds routes in the Arctic, Antarctica, Northern Europe (Norway, Faroe Islands), developing scientific expedition support programs.
• Active cooperation with international environmental organizations begins during this period, laying the foundation for sustainable tourism for the brand.

Rising popularity: innovation and environmental responsibility (2010–2019)
• 2010–2014 — Ponant introduces new comfort standards, modernizes interiors, launches cultural programs featuring lectures, masterclasses, and expert participation onboard.
• 2015 — the company plans fleet renewal, investing in building a series of new-generation hybrid expedition ships.
• 2018 — launch of the world’s first hybrid expedition vessel, Le Lapérouse, using electric propulsion to reduce emissions and noise. This innovation became a revolution in the expedition cruise industry.
• 2019 — the fleet is replenished with the vessels Le Champlain and Le Bougainville, equipped with modern ecological technologies and a high level of comfort.

Partnerships and current trends: sustainable development and digital innovations (2020–present)
• 2020 — Ponant adapts to the COVID-19 pandemic, develops strict health and safety protocols, and ensures the safe resumption of cruises.
• 2021–2023 — implementation of digital services for passengers, program personalization, development of online lectures and virtual excursions.
• Active collaboration with environmental organizations, participation in biodiversity conservation projects, promotion of zero waste policies onboard.
• Expansion of routes to exotic regions: Galápagos Islands, Southeast Asia, South America, Antarctica, and the Arctic.
• Continuous fleet renewal: new vessels Le Dumont-d’Urville and other hybrid liners with improved energy efficiency technologies.

Values and legacy of Ponant
Ponant is a combination of French elegance, expeditionary courage, and environmental responsibility. Key brand principles:
• Luxury and personalized approach — comfort of small liners with a high level of service.
• Innovation — implementation of ecological technologies and hybrid vessels.
• Cultural depth — intellectual programs and immersion in local history and nature.
• Responsible tourism — minimizing environmental impact and supporting scientific research.
• Exclusivity of routes — opening new unique destinations for experienced travelers.

AWARDS AND PHILANTHROPY OF PONANT CRUISES

Ponant is a leading French expedition cruise company, internationally recognized for its innovation, luxury service, and environmental responsibility.

Awards from media and professional organizations:
• 2015 — 2024 — multiple wins at the prestigious World Travel Awards in the “World’s Leading Expedition Cruise Line” category. In 2023, Ponant also received the award for “Best Luxury Small Ship Cruise Line.”
• 2017 — 2024 — consistently recognized by Cruise Critic Editors’ Picks as “Best Luxury Expedition Cruise Line.” In 2022, noted for its exceptional cultural and scientific programming on board.
• 2018 recipient of the Green Award for high environmental standards and sustainable practices.
• 2018 — winner of the Innovation Awards for launching “Le Lapérouse,” the world’s first hybrid electric expedition vessel.
• 2019 — 2024 — regularly featured in Travel + Leisure rankings as one of the best cruise lines for unique expedition experiences and luxurious service.
• 2022 — recognized by Condé Nast Traveler in the category of best small cruise lines worldwide, particularly for service quality and exclusive itineraries.
• 2019 — present — official partnership with National Geographic Expeditions, affirming Ponant’s leadership in expedition cruising with a scientific and educational focus.

Additional regional and industry-specific awards:
• World Cruise Awards 2023 — recognized for innovation in sustainable technologies.
• Cruise Industry News Awards 2021 — named best small cruise ship (Le Bougainville).
• Asia Cruise Awards 2022 — awarded best expedition cruise line for the Asian market.

Awards for innovation and technology:
• 2018 — introduction of hybrid propulsion systems to reduce emissions and noise.
• 2020 — 2023 — implementation of advanced digital services enhancing comfort and personalized guest experiences.


PHILANTHROPY AND SOCIAL RESPONSIBILITY OF PONANT CRUISES

Ponant actively supports various charitable and environmental initiatives aimed at preserving nature, culture, and fostering local communities.

Support for science and conservation:
• 2010 — present long-term collaboration with environmental organizations and scientists to protect marine wildlife, monitor glaciers, coral reefs, and climate change.
• 2015 — 2023  — funding of scientific projects focused on sustainable development and environmental preservation.

UNESCO partnership and cultural initiatives:
• 2016 — present — participation in programs for the preservation of World Heritage Sites and ecological education.
• 2018 — 2024 — support for local communities and preservation of traditions in cruise destinations.

Onboard environmental policy:
• 2017 — introduction of a zero-waste policy.
• 2018 — 2024 — reduction of plastic use, transition to alternative energy sources, continuous emission reduction and ecological monitoring.
• 2021 — present  — implementation of innovative technologies to minimize environmental impact.

Interesting Facts about Ponant Cruises

1. The Only Cruise Company Sailing Under the French Flag
Ponant is the only cruise operator officially sailing under the flag of France, adhering to high standards of safety, service, and labor regulations of the French fleet.

2. Founded by Naval Officers
The company was founded in 1988 by a group of officers from the French merchant navy who dreamed of creating next-generation cruises — intimate, elegant, and with French style.

3. A True Polar Pioneer
Ponant was the first company to organize luxury cruises to Antarctica back in the early 1990s. Today, it is a leader in polar expedition tourism.

4. A Fleet That Whispers to the Ocean
Ponant’s ships are among the quietest in the world. Thanks to innovative noise and vibration reduction technologies, they are almost inaudible, reducing stress on marine life.

5. Blue Eye — The World’s First Underwater Lounge on a Cruise Ship
Explorer-class vessels feature the unique Blue Eye lounge with portholes shaped like whale eyes and an acoustic system transmitting sounds from the ocean depths — as if you are inside the ocean.

6. The First French Cruise to the North Pole
In 2021, Le Commandant Charcot became the first French passenger ship to reach the North Pole, demonstrating the unprecedented technical capabilities of the hybrid polar fleet.

7. A Fleet That Powers Itself
Le Commandant Charcot is the world’s first hybrid polar vessel powered by liquefied natural gas (LNG) and electricity, significantly reducing atmospheric emissions.

8. Partnership with Science
Ponant collaborates with IFREMER, CNRS, IPEV, and other scientific institutions — conducting research onboard on climate change, marine fauna, glaciers, and oceanography.

9. Weddings… on an Ice Floe? Yes!
Ponant is the only company offering wedding ceremonies in the Arctic or Antarctic, with the captain serving as registrar and photo sessions among icebergs.

10. Michelin Star Onboard
The company cooperates with legendary chefs such as Alain Ducasse, so the menu features haute French cuisine unavailable on any other expedition fleet.

11. The First Ship Named After a French Polar Hero
Le Commandant Charcot honors Jean-Baptiste Charcot — one of the most important explorers of the Southern Polar region and captain of the French expedition in the early 1900s.

12. 100% French Style
Onboard Ponant, everything — from bread to cosmetics — is of French origin: wine lists, cheeses, brands, and service philosophy. It is a true “Ambassador of France on the waves.”

13. Limited Capacity — Maximum Privacy
No vessel in the fleet exceeds 245 guests, even on world cruises. This maintains an exceptional atmosphere of intimacy and personalized service.

14. A Fleet with Its Own Scientists
Many of Ponant’s expedition cruises have a permanent team of scientists conducting not only lectures but real field ocean research.

15. Routes You Won’t Find Anywhere Else
The company annually opens unique new itineraries — including Greenland’s east coast, the Bay of the American Revolution, or Indonesian volcanic archipelagos where no other cruise line sails.

Ponant Cruises Ships

Ponant is a French luxury cruise company specializing in small-ship voyages to the most remote corners of the world. The fleet combines innovation, elegance, and the intimate atmosphere of a private yacht. Ponant’s unique style lies in the fusion of culture, expedition, personalized service, and environmental responsibility. The company operates a fleet of 12 modern ships sailing under the French flag, visiting over 130 regions around the globe — from the North Pole to the Amazon.
Four Gates Group experts will help you choose the perfect cruise based on your preferences and travel style (Contact details).


SAILING YACHT Class
 
Spirit of Ponant (2023)
 
Le Ponant (refurbished in 2021)

Specifications – Spirit of Ponant:
• Ship type: Lagoon Seventy‑7 Catamaran
• Tonnage: ~200 GT
• Length: 23 m
• Guests: up to 12
• Cabins: 6
• Crew: 4
• Speed: ~10 knots

Features:
• Brand-new six-cabin premium catamaran
• Designed for private expeditions in tropical regions
• Maximum privacy – only 12 guests on board
• Spacious lounge area, open-air deck, jacuzzi, bar
• Four-person crew – private yacht–level service
• Ideal for charter or small group adventures

Specifications – Le Ponant:
• Tonnage: ~1,500 GT
• Length: 88 m
• Guests: 32
• Cabins: 16
• Speed: up to 12 knots

Features:
• Private yacht atmosphere – maximum of 12–32 guests
• Sailing vessel ideal for tropical itineraries
• Personalized service and exclusive routes
• Perfect for charters or intimate groups


POLAR EXPLORER Class
Ship:
 
Le Commandant Charcot (2021)

Features:
• World’s first hybrid luxury icebreaker (LNG + electricity)
• Capable of reaching the North Pole (Polar Class 2)
• Onboard science labs, pool, spa, observatory
• Environmentally efficient and silent navigation

Specifications:
• Tonnage: ~31,700 GT
• Length: 150 m
• Guests: 245
• Cabins: 123
• Decks: 9
• Speed: up to 15 knots


PONANT EXPLORERS Class
Ships:
 
Le Bellot (2020)
 
Le Jacques-Cartier (2020)
 
Le Dumont-d’Urville (2019)
 
Le Bougainville (2019)
 
Le Champlain (2018)
 
Le Lapérouse (2018)

Features:
• Up to 184 guests – optimal for expedition cruising
• Unique underwater lounge Blue Eye
• Advanced environmental technologies
• Multi-purpose areas for lectures and observation

Specifications – Le Bellot:
• Tonnage: ~9,976 GT
• Length: 131 m
• Guests: 184
• Cabins: 92
• Decks: 5
• Speed: up to 12.5 knots


SOUTH PACIFIC Class
Ship:
 
Le Paul Gauguin (part of Ponant since 2019, refurbished in 2021)

Features:
• Specializes in Polynesia and shallow-water itineraries
• Tropical design inspired by Gauguin’s art and legacy
• Extensive water sports options: kayaks, snorkeling, diving
• Spacious cabins, most with balconies

Specifications:
• Tonnage: ~19,200 GT
• Length: 156 m
• Guests: 330
• Cabins: 165
• Decks: 7
• Speed: up to 17 knots


SISTER SHIPS Class
Ships:
 
Le Lyrial (2015)
 
Le Soléal (2012)
 
L’Austral (2011)
 
Le Boréal (2010)

Features:
• Intimate vessels accommodating up to 264 guests
• Modern design and refined interiors
• Flexible itineraries with access to small ports
• Onboard cultural and educational programs

Specifications – Le Soléal:
• Tonnage: ~10,944 GT
• Length: 142 m
• Guests: up to 264
• Cabins: 132
• Decks: 6
• Speed: up to 14 knots

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LE LYRIAL

  • Launched - 2015 y.
    2024 y.
  • Number of decks - 7
  • Number of cabins - 122
  • Number of passengers - 244 persons

LE SOLÉAL

  • Launched - 2013 y.
    2024 y.
  • Number of decks - 7
  • Number of cabins - 132
  • Number of passengers - 264 persons

L`AUSTRAL

  • Launched - 2011 y.
    2025 y.
  • Number of decks - 7
  • Number of cabins - 132
  • Number of passengers - 264 persons

LE BORÉAL

  • Launched - 2010 y.
    2024 y.
  • Number of decks - 7
  • Number of cabins - 132
  • Number of passengers - 264 persons

LE BELLOT

  • Launched - 2020 y.
    2025 y.
  • Number of decks - 7
  • Number of cabins - 92
  • Number of passengers - 184 persons

LE JACQUES CARTIER

  • Launched - 2020 y.
  • Number of decks - 7
  • Number of cabins - 92
  • Number of passengers - 184 persons

LE BOUGAINVILLE

  • Launched - 2019 y.
    2025 y.
  • Number of decks - 7
  • Number of cabins - 92
  • Number of passengers - 184 persons

LE DUMONT D’URVILLE

  • Launched - 2019 y.
    2024 y.
  • Number of decks - 7
  • Number of cabins - 92
  • Number of passengers - 184 persons

LE CHAMPLAIN

  • Launched - 2018 y.
    2024 y.
  • Number of decks - 7
  • Number of cabins - 92
  • Number of passengers - 184 persons

LE LAPÉROUSE

  • Launched - 2018 y.
    2025 y.
  • Number of decks - 7
  • Number of cabins - 92
  • Number of passengers - 184 persons

SPIRIT OF PONANT

  • Launched - 2024 y.
  • Number of decks - 2
  • Number of cabins - 6
  • Number of passengers - 12 persons

LE PONANT

  • Launched - 1991 y.
    2022 y.
  • Number of decks - 4
  • Number of cabins - 16
  • Number of passengers - 32 persons

LE COMMANDANT CHARCOT

  • Launched - 2021 y.
    2025 y.
  • Number of decks - 9
  • Number of cabins - 123
  • Number of passengers - 245 persons

LE PAUL GAUGUIN

  • Launched - 1997 y.
    2024 y.
  • Number of decks - 9
  • Number of cabins - 166
  • Number of passengers - 330 persons

Cruises found:

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Additional Packages by Ponant Cruises

The official policy of Ponant Cruises does not provide for a formal division of additional services into packages. Although conditional names are often used for customer convenience, officially each service is offered separately, allowing maximum flexibility in choosing and combining services.
Ponant Cruises offers paid services that can be ordered separately from the base fare to personalize the journey. These allow travelers to select services according to their preferences, enhancing comfort and individuality on the cruise. Orders can be made both at the time of booking and directly on board. Early ordering ensures availability and may provide financial benefits.

IMPORTANT: this information is provided for reference only. Terms and prices may vary depending on the vessel and cruise itinerary. Please check the latest details with your cruise specialist at Four Gates Group.

Onboard Services
Ponant Cruises offers a wide range of additional services onboard that make your stay as comfortable and enjoyable as possible.
Premium alcoholic beverages and tastings
The selection includes high-quality wines, champagne, craft cocktails, and exclusive spirits. Guests may book special tasting sessions featuring sommelier-selected wines or participate in mixology masterclasses.
Spa and wellness treatments, beauty packages
Modern spa centers onboard provide various treatments such as massages, wraps, aromatherapy, and skincare. Relaxation programs, fitness classes, and beauty services are also available to help restore energy and improve well-being.
Wi-Fi packages for internet access
Various internet access packages with differing speeds and data allowances are available for guests’ convenience. This allows you to stay connected, work, or share your experiences on social media even while at sea.
Laundry services
Guests can make use of laundry and dry-cleaning services, especially convenient for longer cruises when maintaining a fresh appearance is important without hassle.
Professional photo sessions
Professional photographers onboard offer individual and group photo sessions. Guests may order photo albums and digital materials to preserve the best memories of their cruise.

Transport and Logistics
For passenger convenience and safety, Ponant Cruises organizes comprehensive transport services to and from the cruise embarkation point, as well as during the journey.
Organized flights before and after the cruise
The company assists with flight bookings optimally timed to the ship’s schedule, ensuring comfortable transfers and minimizing travel time.
Ground transfers between airports, hotels, and the ship
Comfortable and safe transport is provided for passengers during embarkation and disembarkation ports, as well as transfers between hotels and the vessel.
Hotel accommodation within the trip
If needed, accommodation arrangements are made before the cruise starts or after it ends, taking passenger preferences into account.
Onboard credit for additional services or excursions
Guests may purchase onboard credit in advance, which can be used to pay for various extra services, simplifying financial transactions during the trip.

Individual and Group Travel
Ponant Cruises provides tailored solutions for organizing private and group cruises, allowing journeys to be customized according to clients’ needs.
Organization of private trips on request
The possibility to plan routes individually, select services and events to create a unique experience.
Special services for companies, families, and tourist groups
Offers that consider the needs of large groups — from flexible dining options to organizing events and excursions.
Flexible planning of routes, dining, and excursions according to client wishes
Each group can benefit from a personalized approach to maximize satisfaction with the trip.

Ponant Cruises Tariffs

Ponant Cruises, renowned for its unique approach to luxury and expedition travel, offers a single Ponant Bonus fare plan that follows the All-Inclusive principle. This fare includes a full range of basic services on board, ensuring maximum comfort and transparent pricing for passengers.

The cruise operator Four Gates Group has prepared up-to-date information about Ponant Cruises fares for you. To choose the best itinerary and cabin for your journey, as well as to learn more about the benefits of the, we recommend contacting the cruise experts at Four Gates Group (Contact details).

IMPORTANT: the information is provided for reference only and may change depending on the selected cruise.
Please verify the current terms with your Four Gates Group cruise specialist.

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CABIN CLASSIFICATION ON PONANT CRUISES

Ponant Cruises is a French luxury cruise company specializing in exclusive expedition voyages around the world. Its fleet consists of elegant small yachts, each with only 92 to 132 cabins, offering an atmosphere of refinement and intimacy in the spirit of French sophistication. All cabins on board are exterior cabins, many with private balconies, featuring elegant design, premium materials, and the highest level of privacy.
The company offers a wide selection of accommodation categories — from comfortable Prestige Staterooms to the luxurious Owner’s Suite. Regardless of category, every cabin offers the experience of a private sea voyage, with natural light, personalized service, and attention to every detail.


Exterior Cabins (Staterooms)

Deluxe Stateroom
• Size: approx. 18–20 m²
• Location: lower decks (mainly Deck 3 or 4)
• Features: large porthole window, contemporary interior with a “French touch”
• Amenities: queen-size or twin beds, bathroom with shower, minibar, safe, interactive TV, wardrobe, writing desk
• Additional: ideal for those who prefer a traditional sea view without a balcony

Prestige Stateroom
• Size: approx. 18 m²
• Location: mid decks (Deck 4, 5, 6)
• Features: floor-to-ceiling glass doors opening to a private balcony
• Amenities: sitting area, TV, minibar, safe, shower cabin
• Additional: a popular choice for couples or travelers looking for comfort and value


Suites

Deluxe Suite
• Size: approx. 27–30 m²
• Location: mid and upper decks
• Features: private balcony, separate seating area
• Amenities: TV, minibar, bathroom with shower, writing desk
• Additional: enhanced service, ideal for longer voyages

Prestige Suite
• Size: approx. 36–40 m²
• Location: Deck 5–6
• Features: enlarged space with separate bedroom and living area, large balcony
• Amenities: bathroom with bathtub, TV, lounge area, coffee machine
• Additional: priority services, perfect for guests who value comfort

Privilege Suite
• Size: approx. 40–45 m²
• Features: spacious balcony, refined decor, generous living area
• Amenities: champagne upon arrival, enhanced service level, extended pillow menu
• Additional: ideal for VIP guests who appreciate elegance

Grand Deluxe Suite
• Size: approx. 45–50 m²
• Features: separate bedroom and lounge, panoramic windows, furnished balcony
• Amenities: TVs in both areas, walk-in wardrobe, premium toiletries
• Additional: exclusive onboard privileges, access to private events

Owner’s Suite
• Size: approx. 55 m² (terrace up to 30 m²)
• Location: top decks
• Features: private terrace with Jacuzzi (on select ships), separate bedroom and living room, dining area
• Amenities: butler service, personalized room service, Laurent Perrier champagne
• Additional: the most prestigious category on board, exceptional privacy, access to Ponant’s exclusive services


Innovations and highlights:
• Balconies available in most cabin categories — even basic categories offer private outdoor space
• French-style décor — present in every detail: fabrics, lighting, colors
• Personalized service — multilingual, attentive staff focused on guest comfort
• Multimedia system — onboard services, cruise itinerary, event schedule available via in-room TV
• Concierge service in suites — personal assistants available through in-room tablet or call button
• Quiet and comfort — achieved through special soundproofing materials and the fleet’s small scale

CRUISE FARES PONANT CRUISES

The Ponant Bonus fare is the only fare plan offered by Ponant Cruises, combining the principle of all-inclusive service with a flexible pricing system. The fare guarantees a full range of basic onboard services with no additional charges, and its price depends on the booking date: the earlier the booking, the higher the discount—up to 30% off the standard price.

IMPORTANT: this information is provided for reference only and may vary depending on the chosen cruise.
Please confirm the current conditions with your cruise specialist at Four Gates Group.

Ponant Bonus fare

What is included in the Ponant Bonus fare
• Accommodation: cabin or suite of the selected category.
• Dining: full board—breakfast, lunch, and dinner in the onboard restaurants.
• Drinks: Open Bar service—alcoholic and non-alcoholic beverages available in bars, restaurants, and via room service.
• Room Service: free cabin service (24/7 for suites, during specified hours for other categories).
• Cultural Program: concerts, performances, films, and themed evenings.
• Lectures and Expeditions: expert and naturalist-led programs, Zodiac boat landings (for expedition cruises).
• Wi‑Fi: basic internet access throughout the ship at no extra charge.
• Port Fees and Taxes: included in the price.
• Medical Insurance: included for polar expeditions.

Additional services for an extra charge
Despite the all-inclusive principle, certain services require additional payment:
• Special shore excursions (except Zodiac landings on expedition cruises).
• Spa and wellness treatments (massage, facial and body care).
• Premium wines and champagne not included in the Open Bar.
• Purchases in onboard boutiques.
• Laundry and ironing services (except for specific packages for suites).
• Medical services onboard (except for coverage on polar routes).

Features
• The fare is dynamic: prices increase as the cruise fills up.
• The number of cabins available at the best price is limited.
• All key onboard services are already included in the fare.

Ponant Cruises — Frequently Asked Questions

Frequently asked questions (FAQ) are one of the most important sections of every cruise company. Four Gates Group has compiled the most important and common questions regarding Ponant Cruises. If you did not find the answer to your question or need assistance with selecting or booking a cabin on the cruise, please contact our cruise experts (Contact details).
The information is taken from the official sources of Ponant Cruises.

IMPORTANT: information may change and be updated. Please confirm answers to important questions with your Four Gates Group cruise specialist.

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Information on board

Specially for guests of Ponant Cruises, Four Gates Group specialists have selected the most popular questions and provided answers to them.
The information is taken from the official sources of the Ponant Cruises company.

IMPORTANT: information may change and be updated. Please check answers to important questions with your Four Gates Group cruise expert.

1. What languages are used on board Ponant ships?
The official languages on board are French and English. All main information, announcements, daily programs, and menus are available in both languages. Multilingual staff are often present on board.

2. Is there a medical center on board?
Yes, each ship has a medical center equipped to provide first aid. Doctor’s services are charged extra according to company rates.

3. Are laundry services available on board?
Yes, laundry services are available on board for an additional fee. In Owner’s Suite or higher category cabins, laundry may be included in the price.

4. Is Wi‑Fi provided on board Ponant ships?
Yes, Wi‑Fi is provided free of charge and without limitations on Ponant ships.
It is available in cabins and public areas for all guests within the All-Inclusive fare. 

5. Is satellite phone service available on board?
Yes, all ships are equipped with satellite communication. Phone calls from cabins are charged according to company rates.

6. Is smoking allowed on board Ponant ships?
Smoking (including e-cigarettes) is only allowed in designated areas on open decks. Smoking is prohibited in all cabins, on balconies, and in indoor areas.

7. Is there an elevator on board, and are all areas accessible to guests with limited mobility?
All Ponant liners are equipped with elevators. Most public areas and cabins are accessible to guests with physical limitations; however, some shore excursions may require using Zodiac motorboats — in such cases, restrictions are announced in advance.

8. Is there a library or board games on board?
Yes, there is a library on board with books (in French and English), magazines, and classic board games.

9. Can the ship’s position be tracked in real time?
Yes, cabins’ televisions provide information about the current position of the ship, air temperature, and other parameters.

10. How can I get assistance with organizational matters on board?
For any questions, guests can contact the Reception Desk (Guest Services), which operates 24/7.

11. When do I need to leave the cabin on the day of disembarkation?
Disembarkation time is announced in advance (usually by 08:00). Instructions are provided via the daily program or at Reception.

12. What clothing should I take for a Ponant Cruises trip?
Recommended:
• Casual wear for daytime
• Smart casual or elegant attire for the evening
• Warm clothing for evenings on open decks or expeditions
• Comfortable shoes for shore walks or Zodiac landings

13. What items are provided in the cabins?
All cabins are equipped with:
• Bedding, towels, bathrobes, and slippers
• Hygiene products (soap, shampoo, shower gel, etc.)
• Minibar (included in the fare)
• TV, safe, hairdryer, telephone, air conditioning

14. How much luggage can I bring?
Ponant does not set strict limits on the number of suitcases but recommends following airline rules if your cruise includes flights.

15. What should I do if my luggage is damaged or lost?
In case of luggage issues, contact the Reception Desk. Staff will help fill out the necessary documents and inform you about further actions.

16. Can I travel alone?
Yes, Ponant welcomes solo travelers. Sometimes special rates for single occupancy cabins are offered without extra charges. Check conditions when booking.

17. Are there shops or boutiques on board?
Yes, most ships have a boutique where you can buy clothing, accessories, souvenirs, essentials, and Ponant-branded products. Store hours are listed in the daily program.

18. Can I book excursions in ports directly from the ship?
Yes, excursions can be booked via the official Ponant mobile app or by contacting the shore excursions desk on board.

19. Do I need a smartphone to use services on board?
A smartphone is desirable but not required. Most services are also accessible via the cabin TV or guest services desk. Staff will assist you in obtaining information and making bookings without a mobile device.

20. Can I change the restaurant or dinner time during the cruise?
Yes, you can change restaurants, booking times, and the number of guests via the app or by contacting Concierge services. Changes depend on availability.

21. Is it allowed to use personal electronic devices in public areas?
You are free to use phones, tablets, and laptops in lounges, on decks, and in bars. Some restaurants may have a “no screens” policy during dinner.

22. Can I bring a pet on a Ponant cruise?
No, only certified service animals are allowed on board. Regular pets are not permitted.

Online Registration

Exclusively for guests of Ponant Cruises, the specialists at Four Gates Group have prepared a detailed section dedicated to online cruise registration.
The information is based on official sources from Ponant Cruises.

IMPORTANT: the information is subject to change or updates. Please confirm the answers to questions that matter most to you with your Four Gates Group cruise expert.

1. What is online registration?
Online registration is the process of submitting the necessary passenger information in advance via the official Ponant website or dedicated registration platform before the cruise begins. This helps streamline the embarkation process and avoid queues at the port.

2. When and how should I complete online registration?
Online registration usually opens 30–45 days prior to departure. Passengers receive an email containing a link to the registration platform. The registration must be completed no later than 72 hours before departure (timelines may vary depending on the itinerary and port of embarkation).

3. What is required for registration?
• Booking reference number or cruise confirmation
• Passport details (for all guests)
• Medical information (if applicable)
• Credit card details for optional onboard charges
• Security questions and acceptance of the cruise line’s terms

4. Can I register other guests in my travel party?
Yes, you may register other members of your family or group as long as you have all the required information. Access to each passenger’s personal details is necessary.

5. What should I do if I encounter issues with registration?
In case of technical difficulties or questions, contact Ponant’s support team using the details provided in your registration email, or reach out to your cruise agent. It is strongly recommended to complete registration early in order to allow time for resolving any issues.

6. Can I update my details after completing registration?
Some details (such as contact information) may be updated via your personal online account or at the Guest Services desk onboard. Major changes may require additional verification.

7. Do I need a printed boarding pass?
No, a digital version of your boarding pass on a smartphone or tablet is generally sufficient. However, you may choose to print your boarding pass in advance and bring it with you if preferred.

8. What are the advantages of online check-in?
• Faster and more convenient embarkation at the port of departure.
• The ability to receive an electronic boarding pass or QR code for access to the ship.
• Option to update personal information and book additional services before the start of the cruise.
• Minimizes waiting time and contact with crew members.

9. Can I complete online check-in if my cruise includes a flight?
Yes, cruise check-in and flight check-in are separate processes. Online check-in for the cruise is completed via the Ponant website, while flight check-in must be done through the airline’s website.

10. Is online check-in available for all Ponant itineraries?
Generally, yes. However, for expedition cruises with special requirements, additional procedures may apply. Please check with your travel agent or consult the official website for details.

11. How do I know if my check-in was successful?
Once the process is complete, you will receive a confirmation email containing your digital boarding pass.

12. What if I miss the check-in deadline?
Failure to complete online check-in on time may result in delays or complications during embarkation. In this case, please contact Ponant customer support or the port representatives.

13. Do I need to upload any medical or supporting documents during check-in?
Depending on the departure country or itinerary, you may be required to upload current medical documents (e.g. certificates or health declarations).

14. Is online check-in possible for group cruises?
Yes, group bookings can be checked in online; however, each passenger’s personal information must be entered separately.

15. Do I need internet access at embarkation after completing check-in?
No, you only need to present your previously downloaded boarding pass on your device. Internet access is required only while completing the online check-in process.

Financial Questions

Especially for guests of Ponant Cruises, the specialists at Four Gates Group have selected the most popular questions and provided answers.
The information is taken from official sources of Ponant Cruises.

IMPORTANT: information may change or be updated. Please verify answers to important questions with your Four Gates Group cruise expert.

1. What payment methods are accepted when booking a Ponant cruise?
Ponant accepts payments by credit cards (Visa, Mastercard, American Express) and bank transfer. Some travel agencies may offer alternative payment options depending on booking conditions.

2. What is the required deposit when booking?
A deposit is required to confirm the booking. The amount depends on the type of cruise (classic or expedition) and the departure date. Full details are provided during the booking process.

3. When must full payment be made?
The full cruise fare must be paid in advance by the specified deadline, usually several months before departure. The exact date is indicated in the booking confirmation.

4. What currency is used onboard Ponant ships?
The main currency onboard is the euro (EUR). All payments for additional services, purchases, and beverages are made in this currency.

5. Is an onboard account opened during the cruise?
Yes, a personal onboard account is opened at embarkation for each cabin. All purchases and additional services are charged to this account, and final settlement is made at the end of the cruise.

6. Can I change the payment card linked to the onboard account?
Yes, you can change the card by contacting Guest Services onboard.

7. Can I make a cash deposit instead of registering a card?
Yes, you can make a cash deposit at embarkation. If your expenses exceed this amount, you will be asked to replenish it.

8. Can I use cash onboard?
Most payments are made through the onboard account. Cash is generally accepted only in ports during excursions or purchases.

9. Can children’s spending be limited onboard?
Yes, parents can set limits or completely restrict purchasing ability for minor guests.

10. Are gratuities included in the cruise fare?
Yes, standard gratuities are already included. Additional tips for exceptional service are at guests’ discretion.

11. Can I prepay for additional services?
Yes, you can prepay for excursions, spa services, or special events through your personal account or via your travel agent.

12. Will I receive a detailed financial report at the end of the cruise?
Yes, before disembarkation, you will receive a full list of expenses incurred during the cruise. An official invoice can be provided upon request.

13. Can multiple cards be used to pay the onboard account?
In most cases, one main card is used. To split the bill or change the payment method, please contact Guest Services.

14. What if my bank blocks my card due to authorization?
Some banks automatically block a temporary amount as payment guarantee. These funds are usually released within a few days after the cruise ends.

15. Can I get a refund for unused services or onboard credit?
Refunds depend on company policy. Usually, unused credits are non-refundable, so it is recommended to use them before the cruise ends.

16. Are there ATMs onboard?
No, Ponant ships do not have ATMs onboard. It is recommended to have cash in euros or use ATMs in ports of call.

MEDICAL ASSISTANCE ON BOARD

During your voyage with Ponant Cruises, you can rely on basic medical care provided on board. Each vessel features a medical center staffed with qualified personnel and equipped with essential medical supplies. Your health and safety are our priority — especially during expeditions to remote regions.

Prepared specially for Ponant Cruises guests by the Four Gates Group, this section includes the most frequently asked questions and official answers based on information from Ponant Cruises.

IMPORTANT: information is subject to change. Please consult your Four Gates Group cruise expert for the latest updates.

1. Is there a doctor on board Ponant ships?
Yes, each Ponant vessel has a licensed doctor on board, and usually also a registered nurse. They are available for consultations and to provide emergency medical care.

2. What medical equipment is available in the medical center?
The medical center is equipped with essential tools for initial diagnostics and stabilization: general-purpose medications, a defibrillator, oxygen tanks, stretchers, dressing materials, and resuscitation equipment.

3. Can I request medical assistance at any time?
Yes, the doctor is available upon request. In case of an emergency, contact the reception desk or notify any crew member immediately.

4. Are medical services included in the cruise fare?
No. Medical consultations, examinations, prescribed medications, or procedures are charged separately. You will receive a medical bill that may be submitted to your insurance provider.

5. What payment methods are accepted for medical services?
Medical services can be paid for on board using cash or a credit/debit card. All charges are documented officially.

6. Is travel medical insurance mandatory for joining a cruise?
Yes, Ponant requires valid medical insurance, especially for expedition cruises. Your policy must cover:
• medical care on board;
• hospitalization on shore;
• medical evacuation (including by helicopter if necessary).

7. Can I travel if I have a chronic medical condition?
Yes, but it is strongly recommended to notify the company in advance. You must bring an adequate supply of your prescribed medications and, if using medical devices (e.g., oxygen concentrators), a supporting medical certificate.

8. Are guests with reduced mobility allowed on board?
Yes, however all medical or physical limitations must be disclosed and approved in advance. In some cases (e.g., polar regions), participation may be restricted for safety reasons.

9. What happens in the event of an infectious disease?
Sanitary protocols are in place on board. If symptoms are detected, the guest may be isolated until a diagnosis is confirmed. The company reserves the right to implement preventive health measures.

10. Is medical evacuation possible in an emergency?
Yes. In case of an emergency, Ponant will coordinate medical evacuation in collaboration with local rescue services. Evacuation may be by air (helicopter) or sea to the nearest medical facility. Costs are covered by the guest’s insurance policy.

11. Can I bring my own medication on board?
Yes, guests are allowed to bring their personal medication required during the cruise. It is recommended to bring a sufficient supply for the entire trip, including potential delays or itinerary changes. Medications must be transported in original packaging with clear labeling.

12. What should I know about transporting medication?
If you carry prescription or controlled medications (e.g., insulin, strong painkillers), Ponant recommends having a medical certificate or doctor’s prescription. All medications must be kept in your carry-on luggage, not in checked baggage.

13. Is it allowed to bring medical equipment on board?
Yes, you may bring necessary medical devices such as oxygen concentrators, inhalers, glucose meters, insulin pumps, etc. However, this equipment must be declared and approved by Ponant at least 60 days before departure to ensure compatibility with onboard facilities.

14. Can I travel during pregnancy?
Ponant permits pregnant guests to travel up to a certain stage of pregnancy, but:
• After the 22nd week, travel is not recommended due to the remoteness of destinations and lack of obstetric care;
• All pregnant guests must present a medical certificate from their doctor confirming fitness to travel;
• In case of health concerns, Ponant reserves the right to deny boarding for the safety of both mother and child.

CLUB PONANT LOYALTY PROGRAM

Club Ponant is the official loyalty program of Ponant Cruises, rewarding returning guests with exclusive privileges, discounts, and personalized services. Every guest who has completed at least one Ponant cruise is automatically enrolled in the program.

Specially for Ponant Cruises guests, the experts at Four Gates Group have selected the most frequently asked questions and provided clear answers.
The information is based on official sources from Ponant Cruises.

IMPORTANT: the information provided may be subject to change or updates. Please consult your Four Gates Group cruise expert for clarification on questions that are important to you.

1. What is Club Ponant?
Club Ponant is a multi-tiered loyalty program for Ponant Cruises guests. The more cruises you take, the higher your membership level and the greater your benefits.

2. How can I become a Club Ponant member?
You become a Club Ponant member automatically after completing your first Ponant cruise. No additional registration is required.

3. How many membership levels are there?
There are four membership levels in the program, based on the number of days spent on board within the last 10 years:
• Major: 1 to 19 days
• Admiral: 20 to 49 days
• Grand Admiral: 50 to 99 days
• Commodore: 100+ days

4. How is the number of days on board calculated?
Only completed cruises are taken into account. The number of days is based on the official cruise duration from embarkation to disembarkation.

5. What are the benefits of participating in the program?
All members receive:
• Priority access to new cruise itineraries
• Exclusive cruise discounts
• Invitations to special events
• Annual gifts and personalized offers

6. What distinguishes the membership levels?
Higher levels offer more privileges. For example:
• Admiral and above: enhanced discounts, priority check-in at ports, access to exclusive offers
• Grand Admiral and Commodore: priority cabin selection, personalized service on board
• Commodore: VIP services, private transfers to the port, guaranteed early check-in and late check-out

7. Do I need to do anything to maintain my status?
To maintain your status, you must complete at least one Ponant cruise every 3 years. Otherwise, your status may be revised.

8. How can I check my Club Ponant status?
Log into your account on ponant.com and go to the "My Loyalty Program" section, where you can view:
• Your current membership level
• Total days spent on board
• Your available benefits and offers

9. Can Club Ponant discounts be combined with other promotions?
As a rule, Club Ponant discounts cannot be combined with other special offers unless otherwise stated.

10. Can I transfer my status or discounts to another person?
No. All Club Ponant benefits and discounts are personal and non-transferable.

11. Who can I contact with questions about the program?
For all inquiries regarding your status, benefits, or discounts, please contact the Club Ponant support team:
📧 clubponant@ponant.com

Boutiques and Shopping on Board

Especially for guests of Ponant Cruises, the experts at Four Gates Group have selected the most frequently asked questions and provided answers based on official information from Ponant Cruises.

IMPORTANT: information is subject to change and updates. Please confirm the answers to any important questions with your Four Gates Group cruise expert.

1. Is there a shop or boutique on board?
Yes, all Ponant Cruises ships feature onboard boutiques, typically located near the reception area or the main lounge. The size and selection may vary depending on the ship’s class.

2. What types of items are available in the onboard boutiques?
Boutiques offer:
clothing and accessories with the Ponant logo;
jewellery, watches, and sunglasses;
cosmetics and personal care products;
Ponant-branded souvenirs (postcards, notebooks, mugs, bags, etc.);
travel items and essentials for onboard use (beach towels, hats, travel pillows);
occasionally, handcrafted local products related to the cruise itinerary.

3. When is the boutique open on board?
The boutique is open only while the ship is sailing in international waters, in accordance with customs regulations. It is generally closed while the ship is docked in port.

4. How can I pay for my purchases?
All purchases are charged directly to your onboard account. Cash payments are not accepted. You may use the credit card (Visa, MasterCard, American Express) registered at check-in.

5. What currency is used in the boutiques?
All prices are listed in euros (EUR), and payments are processed in this currency.

6. Can I return or exchange an item purchased on board?
Yes, returns and exchanges are possible during the cruise only, under the following conditions:
the original receipt must be presented;
the item must be unused and in its original condition.

7. Can I purchase duty-free items or take advantage of discounts?
Boutiques operate under duty-free regulations while at sea. In some cruises, seasonal discounts or special offers may be available on Ponant-branded merchandise.

8. Can I purchase exclusive Ponant products?
Yes, the boutique features exclusive items branded with the Ponant logo, available only to cruise guests.

9. Can I buy beach or travel essentials if I forgot something at home?
Yes, the boutique stocks basic travel and cruise items such as beach towels, sun hats, sunglasses, sunscreen, and other useful items for relaxing on deck or going on excursions.

10. Are there children’s items or souvenirs for young guests?
The selection for children is limited, but you may find souvenir toys, kids’ T-shirts, notebooks, and marine-themed stationery.

11. Are presentations or special sales held on board?
Yes, on some cruises, the boutique team hosts product presentations or special evening sales with promotional prices. Up-to-date information is included in the daily program.

12. Can purchases be gift-wrapped?
Yes, upon request, the boutique staff can wrap purchases as gifts, subject to the availability of wrapping materials.

13. Are there any loyalty discounts for Club Ponant members?
Yes, Club Ponant members receive a 5% discount in the boutique, starting from Major status (from the 4th cruise).

Onboard Activities

Especially for guests of Ponant Cruises, the experts at Four Gates Group have selected the most frequently asked questions about onboard leisure and provided official answers.
The information is based on official sources from the cruise company Ponant Cruises.

IMPORTANT: the programme of activities may vary depending on the itinerary and type of cruise. Please confirm the answers to any important questions with your Four Gates Group cruise expert.

1. What kind of entertainment is offered on board Ponant Cruises?
Ponant does not offer traditional shows or large-scale animation. Instead, the onboard programme is refined, intellectual, and cultural — in the style of a private yacht: live music, themed lectures, art, gastronomy, and meetings with guest experts.

2. Are there musical performances?
Yes, every evening professional musicians perform in the lounge areas. The repertoire includes jazz, lounge music, French chanson, and classical pieces. These performances accompany cocktail hours, aperitifs, or dinner.

3. What lectures are offered during the cruise?
Onboard lecturers may include historians, naturalists, geographers, or regional experts. They give formal presentations in the onboard theatre and host informal discussions. Topics depend on the cruise itinerary and type of sailing (especially in expedition voyages).

4. Are there themed cruises?
Yes, Ponant regularly offers themed voyages:
• music cruises (piano, classical music, opera);
• literary cruises with renowned authors;
• gastronomic cruises with famous chefs;
• cruises dedicated to art, photography, or history.

5. Are there evening events?
Yes, the programme may include:
• film screenings, video presentations;
• cultural evenings and captain’s cocktail receptions;
• gala evenings on special holidays.

6. Is there a library on board?
Yes, every ship has a cosy onboard library offering a selection of books in French and English, magazines, and board games. It is the perfect space for quiet relaxation.

7. Are outdoor or fitness activities available?
Yes, fitness classes such as yoga, stretching, or Pilates are offered in the fitness room or on the open deck. The format depends on the ship and itinerary. Additional workshops may include photography, cooking, or painting.

8. Are there any activities for children?
Ponant does not offer animation or dedicated kids’ clubs. The leisure programme is primarily designed for an adult audience. However, in selected family cruises, mediators or naturalists may offer thematic discussions for all ages.

9. Does the activity programme vary from cruise to cruise?
Yes, the programme depends on the type of cruise (classic or expedition), the destination, and whether guest lecturers are on board. The daily schedule is delivered to your stateroom or available in the mobile app.

10. In which languages are the activities conducted?
All main activities (lectures, evening events, announcements) are conducted in two languages — French and English. Simultaneous translation may be available if required.

Internet

Specially for guests of Ponant Cruises, Four Gates Group specialists have selected the most popular questions and provided answers to them.
The information is taken from the official sources of the Ponant Cruises company.

IMPORTANT: information may change and be updated. Please check answers to important questions with your Four Gates Group cruise expert.

1. Is internet available onboard Ponant Cruises ships?
Yes, internet is available on all Ponant Cruises ships via satellite connection.

2. What is the internet suitable for onboard?
The internet is intended for basic use: checking email, using social media, and messaging.

3. What is the speed and stability of the internet?
Speed and stability depend on the ship’s location, weather conditions, and technical limitations of satellite connectivity. Streaming video, large downloads, or video calls may have restrictions.

4. Is internet free onboard?
Basic Wi-Fi is included in the cruise fare under the Ponant Bonus tariff. It allows use of the internet for email, messaging apps, and limited browsing at reduced speeds.
For extended access (faster internet, streaming video, large downloads), additional paid packages may be offered, which passengers can purchase if desired.

5. How do I pay for internet?
Payment for extended internet services is made by adding the package cost to the passenger’s onboard account.

6. How do I connect to the internet?
Passengers receive connection instructions after boarding or may ask ship staff for assistance.

7. Does the internet work in open sea and while docked in ports?
Internet is available both in open sea and while docked in ports, provided there is satellite coverage.

8. Can I use the internet in cabins and public areas?
Yes, Wi-Fi coverage is available in cabins and most public areas of the ship.

9. Are there any restrictions on internet usage?
Yes, technical limitations may impose data volume or speed limits, especially on the basic package.

10. Can I connect multiple devices to the internet simultaneously?
Usually, the number of simultaneous connections per passenger is limited; please check details with ship staff.

11. Can I use Wi-Fi for work and video conferences?
Basic internet is generally not suitable for stable video conferencing due to limited speed and possible interruptions. For such purposes, it is recommended to purchase an extended internet package if available.

Security

Ponant Cruises places special emphasis on protecting the health and safety of passengers and crew at every stage of the journey. All of the company’s vessels comply with the standards of the International Maritime Organization (IMO) and the International Convention for the Safety of Life at Sea (SOLAS). A multi-level system of physical, technical, and fire safety has been implemented on board, including regular crew drills, equipment inspections, and mandatory passenger protocols such as briefings, evacuation drills, and medical support.

IMPORTANT: safety policies may change according to international regulations and the company’s internal standards. Be sure to verify all essential details before your trip with your Four Gates Group cruise expert or directly with Ponant Cruises.

1. What safety measures are implemented on board?
Ponant Cruises adheres to strict safety protocols, including regular crew training, equipment inspections, access control systems, and emergency preparedness.

2. How is passenger evacuation handled in emergencies?
After embarkation, a mandatory safety briefing (Muster Drill) is conducted, demonstrating the location of life jackets, muster stations, and emergency signals. In the event of an emergency, passengers are guided by the crew to the lifeboats.

3. How is children’s safety ensured on board?
Children may be given identification bracelets and have supervised access to designated kids’ areas. There is no official children’s entertainment program, but the staff is trained in child safety. Children under 16 must be supervised by adults in public areas.

4. How is access to the ship controlled?
Access is monitored through ID and luggage checks, issuance of personal cruise cards which serve as room keys and payment tools, and a passenger tracking system.

5. How does the company respond to emergencies such as natural disasters or technical issues?
Ponant Cruises works with meteorological services to adjust routes, informs passengers through onboard alert systems, and in the case of serious issues, may change the port of arrival or initiate evacuation.

6. What fire safety systems are installed on board?
Vessels are equipped with automatic sprinklers, smoke and heat detectors, water mist systems, and fire-resistant zones. The crew is regularly trained in firefighting procedures.

7. What should passengers do in the event of a fire on board?
Passengers should remain calm, follow crew instructions, avoid using elevators, put on their life jacket, and proceed to the marked evacuation exits.

8. How are important announcements communicated to passengers?
Information is shared via the ship’s announcement system, cabin TVs, and the company’s mobile app.

9. What should passengers do in case of conflicts on board?
Passengers may contact the security team or administration. The crew will assess the situation and take appropriate action, including the possible disembarkation of the offender at the nearest port.

10. Are there surveillance cameras on board?
Yes, there is a CCTV system in public areas to ensure the safety of passengers and crew.

11. How does the crew respond to suspicious behavior from passengers or staff?
The crew is trained to identify and respond to suspicious or dangerous situations. Passengers can report concerns confidentially to the security team.

12. What should be done if I or one of my companions goes missing?
You should contact the guest services team. There are specific protocols in place for locating missing persons and coordinating staff efforts.

13. Are safety drills and briefings announced to passengers?
Yes, upon embarkation all passengers are informed about the mandatory onboard safety briefing.

14. Are there life jackets in the cabins?
Each cabin is equipped with life jackets for all guests, including children’s sizes. Instructions for use are provided during the briefing.

15. What restrictions apply to items allowed on board?
Weapons, explosives, illegal substances, and electrical devices with exposed heating elements are prohibited. Alcohol is allowed only in limited quantities.

16. What happens in the event of an infectious disease outbreak?
A special protocol is activated including isolation of the affected individual, medical assessment, and evacuation to a land-based medical facility if necessary.

17. Can personal electronic devices be used during emergencies?
During drills and real emergencies, it is recommended to turn off devices or use them only when instructed by the crew.

18. How is customs control handled at ports of arrival?
In most ports, passengers go through customs and passport control. Information about the process is provided onboard or in the cruise documentation.

Before the Cruise

Specially for Ponant Cruises guests, Four Gates Group specialists have selected the most popular questions and provided answers.
The information is taken from official sources of the Ponant Cruises company.

IMPORTANT: information may change and be supplemented. Please confirm answers to important questions with your Four Gates Group cruise expert.

1. What documents are required for boarding?
To board Ponant Cruises vessels, a valid international passport is mandatory, with a validity of at least 6 months after the end of the cruise.
Additionally, for boarding you may need:
• boarding documents (boarding pass), sent 30 days before the cruise
• medical certificates (depending on the itinerary)
• insurance policy (mandatory for some destinations, recommended for all)
• additional documents in exceptional cases: passenger questionnaire, notarized consents, etc.

2. Is a visa required for the cruise?
Visa requirements depend on the chosen itinerary. Ponant provides general information on visa requirements but does not arrange documents. Guests are advised to check entry requirements for each country on their own in advance.

3. How does pre-registration take place?
After booking confirmation, each guest gains access to the personal My Ponant account. Here you need to fill out a questionnaire, provide passport and contact details, special medical needs, select additional services, and upload necessary documents.

4. When will I receive boarding documents?
Final travel documents (boarding pass, luggage tags, instructions) are sent electronically approximately 30 days before the departure date. They are also available in the personal My Ponant account.

5. What are the luggage rules?
Each guest may bring up to 2 pieces of checked luggage and carry-on baggage. In case of flights, airline restrictions apply. It is prohibited to carry weapons, flammable substances, drones (depending on the region), and alcohol for personal consumption onboard.

6. When is the main luggage delivered to the cabin?
After check-in at the port, your luggage will be loaded onboard and delivered to the cabin within a few hours. It is recommended to have carry-on luggage with essentials (medications, documents, chargers, etc.).

7. When can I enter my cabin?
Cabin access is granted immediately after boarding. In some ports, a short wait may be necessary until the cabin is ready; the crew will inform you.

8. What medical condition is permitted to participate in the cruise?
Guests must be in good physical and mental condition suitable for sea travel. Some expedition itineraries may require a medical certificate. In case of doubt, the company reserves the right to refuse participation in the cruise.

9. Is medical insurance mandatory?
Medical insurance is recommended for most itineraries, and mandatory for cruises to the Arctic, Antarctic, or other remote regions. Insurance must cover evacuation, hospitalization, and trip cancellation.

10. How to arrange transfer to the port?
Ponant offers transfers from the airport to the port, as well as pre-cruise hotel programs. These services can be booked through the My Ponant account or via a travel agent.

11. Is assistance available at the port before boarding?
Yes, Ponant representatives provide passenger assistance at embarkation ports. They welcome guests, assist with check-in, luggage, and answer questions. Multilingual coordinators are available in major ports.

12. What are the terms and conditions for cruise payment?
After booking, a deposit of 25% of the cruise cost must be paid. Full payment must be made no later than 90 days before the cruise start date. All details are available in the booking confirmation or My Ponant.

13. What are the conditions for trip cancellation?
Cancellation terms depend on the time before cruise start. The closer to departure, the higher the penalties. It is recommended to purchase cancellation insurance. Full conditions are in the Booking Terms & Conditions section on the official Ponant website.

14. When to arrive at the port before boarding?
It is recommended to arrive at the port at least 2 hours before the specified departure time. Exact boarding time and place are indicated in the travel documents.

15. What to do if I am late for boarding?
In case of delay, contact Ponant representatives or your travel agent immediately. If the vessel has already left the port, costs for self-arrival at the next port are borne by the passenger. The company is not obliged to wait for late guests.

16. What is included in the cruise price?
The standard Ponant cruise price includes:
• accommodation in the chosen cabin or suite
• full board: breakfast, lunch, dinner in all onboard restaurants
• drinks throughout the cruise (water, juices, tea, coffee, alcoholic beverages according to open bar)
• 24/7 room service (except for "Superior Stateroom" category)
• onboard Wi-Fi (subject to speed/coverage limitations)
• most onboard activities
• Zodiac® excursions (for expedition cruises)
• porter services, luggage carriers, tips

17. What are the registration and boarding times?
Boarding registration usually starts 3–4 hours before departure; exact times depend on the itinerary and port.

18. Is it allowed to travel while pregnant?
Yes, provided that the pregnancy term does not exceed 6 months (24 weeks) at the end of the cruise. Pregnant passengers must provide a medical certificate confirming good health and fitness for sea travel. Ponant reserves the right to refuse boarding if the passenger’s condition poses a risk to herself or the baby.

Children on a cruise

Specially for guests of Ponant Cruises, the specialists at Four Gates Group have selected the most frequently asked questions and provided answers.
Information is taken from the official sources of the cruise company Ponant Cruises.

IMPORTANT: information may change and be updated. Please confirm answers to important questions with your Four Gates Group cruise expert.

1. What is the minimum age for a child to board Ponant Cruises vessels?
The minimum age for a child to board is 6 months. For some expedition itineraries, the minimum age may be higher, so it is recommended to check this individually.

2. Are there children’s clubs or entertainment programs for kids on board?
There are no dedicated children’s clubs or official entertainment programs for children on Ponant Cruises ships. However, the crew is ready to assist families and create comfortable conditions for children.

3. How is child safety ensured on board?
Children must be under constant supervision by adults. Identification bracelets may be used in children’s areas for safety control. Leaving children unattended in public areas is prohibited.

4. Are baby cots or other special equipment provided for young children?
Portable baby cots can be requested in advance for children under 2 years old. It is recommended to inform about this during booking.

5. What kind of food is offered for children?
Ponant Cruises offers children’s menus that take into account basic dietary needs and possible restrictions.

6. Is medical assistance available on board for children?
There is a medical center on board with basic equipment. In case of serious issues, evacuation to the nearest medical facility can be organized.

7. What are the recommendations for traveling with young children?
It is recommended to bring all necessary child supplies and medications, as the onboard pharmacy assortment is limited. Children must be supervised by adults throughout the trip.

8. Can pregnant women travel with children?
Pregnant women traveling with children must provide a medical certificate confirming good health and fitness for travel. Ponant reserves the right to deny boarding if there are risks.

9. Are there any restrictions on transporting children’s luggage?
Transporting children’s equipment and belongings is subject to the company’s general rules. It is recommended to clarify luggage limits when booking.

10. Are documents required for children?
Children, like adults, require a valid passport. Some countries may require additional documents such as visas or notarized permissions if the child is traveling with one parent or unaccompanied. It is recommended to check requirements in advance.

11. Can strollers be brought on board?
Yes, strollers are allowed for transportation. It is recommended to notify this during booking to receive information on storage and use on board.

12. Are there special discounts for children?
Ponant Cruises sometimes offers special rates or discounts for children, but this depends on the itinerary and cruise date. It is recommended to check current offers when booking.